Best-Rated Ridesharing Services

See Our Ratings Methodology.


Most Satisfied Customers | DiDi

Aussies have rated DiDi as the top brand in Canstar Blue’s latest ridesharing ratings, with the brand rated five stars for value for money, availability of vehicle, reliability & timing, customer service, cleanliness & quality of vehicle, deals & discounts and overall satisfaction.

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How we rate ridesharing services

Our review compares ridesharing services on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which ridesharing service they think is best!

Canstar Blue surveyed 985 Australians for their feedback on the ridesharing service(s) they’ve used in the last six months.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their ridesharing service brand(s) from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a portable air conditioner brand as an individual score NOT a combined total of all criteria.
  • Value for money: the cost is reasonable for the quality and service of the rideshare service.
  • Availability of vehicle: there are consistently a variety of driver and vehicle options available to book via the rideshare service.
  • Reliability & timing: the drivers of the rideshare service are reliable and arrive when stated.
  • Customer service: the rideshare service staff are readily available to get in contact with, and are able to efficiently answer questions or solve issues.
  • Cleanliness & quality of vehicle: the vehicles are cleanly presented, with no noticeable issues (i.e. loud engine noises, broken or missing car parts, etc.).
  • Website & app navigation: the rideshare service’s app or website is easy to use and book through.
  • Deals & discounts: the rideshare service regularly offers deals and discounts on trips and services.

The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the Overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • DiDi
  • Uber

Find more detailed information on our Most Satisfied Customer methodology.

Best ridesharing service brands in Australia

  1. DiDi
  2. Uber
  3. Other ridesharing brands

1. DiDi


Ratings result

DiDi was rated five stars for value for money, availability of vehicle, reliability & timing, customer service, cleanliness & quality of vehicle, deals & discounts and overall satisfaction, with four stars for website & app navigation.

Editor’s notes

With a heritage that started back in 2012 as a taxi-hailing service, DiDi launched in Australia in 2019, and has grown to offer a variety of services, from traditional ridesharing to DiDi Delivery services for when you need something delivered. Available in 28 cities across Australia, DiDi’s fares are calculated primarily on distance and time, with a base fare and GST also generally applied, along with state-specific fees, tolls, waiting and cancellation fees.

Fare estimates are available when you’ve added in your destination, with a Split Fare option available for when you’re travelling with a crew, in addition to having the ability to add ‘Trusted Contacts’ to share your trip status and location with people for additional passenger safety.

2. Uber


Ratings result

Uber was rated five stars for availability of vehicle, reliability & timing, cleanliness & quality of vehicle and website & app navigation, with four stars for customer service, value for money and overall satisfaction, and just two stars for deals & discounts.

Editor’s notes

Likely what you’ll think of when it comes to ridesharing services, Uber has been around since 2009 when it was originally founded as ‘Ubercab’, before gaining traction in 2012, launching in Australia at the same time. Offering a variety of services nowadays, Uber’s bread and butter is still getting you to your destination, with a variety of vehicle and services offered, including UberX, Uber Green, UberXL, Premium, Comfort along with Pet-friendly and Assist services for those with wheelchairs or other needs.

Uber also suggests some of your more frequent haunts to help cut down on typing addresses in, along with pre-booking options for when you need to get to the airport first thing in the morning. You’ll also be given a price estimate before you book, ensuring there’s no surprises on your wallet, with the fare breakdown consisting of a base rate, distance and time estimates, demand for rides, any tolls or surcharges, although you can also split the fare with your mates if you’re heading out together.

Other rideshare brands

Not all brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are several more brands to check out before making a purchase decision.

  • GoCatch
  • Ola
  • Shebah

Need a better phone plan to get you where you need to be?

Think you’re being taken for a ride by your current provider? Check out some SIM-Only Postpaid plans from the providers below.

The following table shows a selection of sponsored SIM Only plans on Canstar Blue’s database with links to referral partners.

What is ridesharing?

Think of ridesharing as the Tinder of transportation. If you’re looking for a lift, or to get somewhere fast, peer-to-peer ridesharing can match you with drivers of private vehicles near you, so you can get a ride to your destination. The beauty of these types of services is that they allow you to get a fare estimate before you book a ride, so you know exactly how much you’ll pay before hopping in the car. Gone are the days of watching the taxi fare meter tick in horror with no way out! Ridesharing services work through apps, making it convenient to book and track your ride in real-time.

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About our consumer experts

Dean Heckscher: Site Editor

This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.


Meet the Editorial Team


Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

Past ratings

Here are the past winners from Canstar Blue’s ridesharing services ratings:

  • 2022: Ola
  • 2021: Uber
  • 2020: DiDi

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