Australia’s top-rated mobile plan providers have been revealed, with the announcement of our 2025 Most Satisfied Customer Awards for mobile phone plans.
ALDI Mobile, Moose Mobile and Vodafone have each received a Most Satisfied Customer award, while ALDI Mobile has also received the award for the Most Trusted Provider.
The results were decided by more than 8,500 Australians who rated providers across a series of categories, including overall satisfaction, value for money and network availability.
← Mobile/tablet users, scroll sideways to view full table →
| Canstar Blue 2025 Most Satisfied Customer Awards | |
|---|---|
| Award | Winner |
| Prepaid Mobile SIM only | ALDI Mobile |
| Postpaid Mobile SIM only | Moose Mobile |
| Phone on a Plan | Vodafone |
| Most Trusted Mobile Plan Provider | ALDI Mobile |
The 2025 awards mark ALDI Mobile’s sixth win for prepaid plans, and the first time it has won the Most Trusted Provider category. Moose Mobile has reclaimed the postpaid provider title after two previous wins, while this is the fourth year Vodafone has won for the phone on a plan category.
Two further mobile awards have also been announced today, with Airalo awarded the Most Satisfied Customer award for travel phone plans, and Apple taking home the Customer Satisfaction Award for mobile trade-in services.
Compare mobile plans from our winners
The following table shows all published Moose Mobile plans from Canstar Blue’s database, listed in order of cost from lowest to highest, then by data allowance, largest to smallest. Use our comparison tool to see a wider range of plans from other providers. These are products with links to referral partners.
The following table shows all published ALDI Mobile plans from Canstar Blue’s database, listed in order of cost from lowest to highest, then by data allowance, largest to smallest. Use our comparison tool to see a wider range of plans from other providers. These are products with links to referral partners.
The following table compares a selection of 24-month Vodafone 128GB iPhone 16 plans as published on Canstar Blue’s database, listed in order of their standard monthly cost, from the lowest to highest and then by data allowance, largest to smallest. Use our phone plan comparison tool to compare plans from a range of providers. This is a selection of products with links to a referral partner.
One in ten who have had phone bill hikes can’t be bothered to switch
The Canstar Blue survey has revealed almost half (48%) of those on postpaid plans have had an increase to their bills in the last year – yet a staggering 89% admit they haven’t done anything about it.
Of those, 10% say they know they could change to a cheaper plan and make significant savings, but could ‘not be bothered’ to switch.
Mobile phone bills impacted by increased cost of living
For one-quarter of Australians on a postpaid or phone on a plan service, the increased cost of living has had an impact on how they keep up with their mobile payments, with the survey also revealing:
- 42% admit they’ve struggled to keep up with their phone bills
- 24% have downgraded their plan to one with less data
- 16% have missed their bill payments
- 6% have reached out to the provider for financial hardship assistance
Switching to a different provider can be done in minutes and potentially save hundreds
For those on SIM-only plans, switching providers or ‘porting’ could take just ten minutes, all while keeping your original phone number.
Research from CanstarBlue.com.au shows moving from the average to lowest cost plan on the same network could save up to $17 a month, which adds up to over $200 a year.
For any potential switchers worried about network coverage, the recent agreement between TPG (owner of Vodafone) and Optus has seen the coverage for any TPG brands increase to 98.8% of the population.
← Mobile/tablet users, scroll sideways to view full table →
| Difference average vs lowest plan per network: 50GB, SIM only | |||
|---|---|---|---|
| Telstra | Optus | Vodafone | |
| Average | $47 | $46 | $38 |
| Lowest | $39 | $29 | $30 |
| Difference | -$8 | -$17 | -$8 |
Source: Canstar Blue.
Aussies should consider switching for a better fit
Canstar Blue’s utilities editor, Tara Donnelly, says, “Receiving a top rating for customer satisfaction from thousands of Australians is no small feat, so a big congratulations to this year’s Most Satisfied Customer awards for mobile plans.”
“Considering the role mobile phones play in our daily lives, ensuring we’re getting the best deal out of the plan we’re on should be just as important – but our research shows that for some, that’s unfortunately not the case.
“The ability to switch plans can be a very simple process that gets you from start to finish within a matter of hours, without having to lose your phone number. At a potential saving of hundreds of dollars, that could be well worth your time.
“If you’re on a SIM-only plan, take a few minutes to look at how much you’re paying, and importantly, how much data you’re using. For many, you’ll find what you think you ‘need’ in data is very different to what you actually use, and switching to a plan that’s a better fit could cost a lot less.
“Network coverage woes are also fast becoming a thing of the past, thanks to the network-sharing agreement between TPG and Optus. Getting a good deal on a mobile plan now doesn’t have to come with concerns you could be missing out on strong coverage and fast data.”
Compare SIM-only mobile plans
Here is a selection of postpaid plans from Canstar Blue’s database with a minimum of 20GB of data, listed in order of standard cost, lowest to highest, then by data allowance, largest to smallest. Try using our mobile phone plan comparison tool to see a wide range of plans from other providers. This table includes products with links to referral partners.
Here is a selection of prepaid plans from Canstar Blue’s database with a minimum of 10GB of data each month, listed in order of standard cost, lowest to highest, then by data allowance, largest to smallest. If you want to compare a larger range of offers from other providers, use our phone plan comparison tool. This table includes products with links to referral partners.
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