Mobile Phone Plans & Providers

Canstar Blue’s annual review of phone plan providers compares Vodafone, Optus and Telstra on their customer service, value for money, network coverage, billing, plan flexibility, sign up & activation and overall satisfaction.

See our Ratings Methodology.

Most Satisfied Customers | Vodafone

Vodafone has once again beaten out fierce competition from Optus and Telstra to earn Canstar Blue’s customer satisfaction award for mobile phone plan providers in 2020, taking out the top spot for the third year in a row.

Fact Checked Fact Checked

Vodafone is still Australia’s best-rated phone provider

When it’s time to choose a new mobile phone plan, Australians have several options, including SIM-only and postpaid deals. However, by far the most popular way to get connected is to jump on a plan that includes a brand new smartphone; pair your plan with a handset, and you can take home the latest iPhone, Samsung Galaxy, or even OPPO or Google Pixel device.

The advantages are obvious: instead of spending $1,000 or more upfront, you can instead pay off the cost of your handset over 12, 24, or 36 months. And in addition to generous monthly data, a phone plan may also include great bonus features – such as unmetered video or music streaming, free subscriptions to various services, or international call inclusions. Of course, buying a phone on a plan means you’ll need to commit to a repayment period. So, if you’re looking at tying yourself to a provider for two years (or even longer), it’s important to choose your telco wisely.

That’s why Canstar Blue produces an annual review of mobile phone carriers – to find out just what Aussie phone users think of their provider and service. We consider every aspect of their plans, from the initial sign up & activation process, to the customer service experienced, network coverage, billing information, plan flexibility, value for money and – ultimately – overall satisfaction. Basically, we want to give you as much information as we can about the compared providers, so you can make an informed decision about which telco to commit to if you want to get your hands on the latest smartphone.

Best Phone Providers

Smartphone with Vodafone logo on screen

Here are the three best mobile phone on a plan providers in Australia, as rated by customers in Canstar Blue’s 2020 review:

  1. Vodafone
  2. Optus
  3. Telstra

Vodafone was our top-rated provider for the third year in a row, scoring five stars for overall satisfaction. The telco also took home a five-star result in almost all other categories, namely customer service, value for money, billing, plan flexibility, and sign up & activation.

Slotting in second place was Optus, which achieved four stars for overall satisfaction, and four stars in all other categories. Telstra again took out third place, achieving three stars overall, but with a notable five-star result for both network coverage and billing.

Although Canstar Blue’s 2020 review focuses on the ‘big three’ mobile carriers (Vodafone, Optus and Telstra), it’s worth keeping in mind that a handful of other smaller telcos provide the option to bundle a new handset with a phone plan. These include Woolworths Mobile, TeleChoice and Southern Phone.

While these providers would ideally be included in our 2020 ratings, none of the three received the minimum number of responses in our survey. However, this doesn’t mean Woolworths, TeleChoice, or Southern Phone aren’t worth checking out when you’re comparing plan with phone options.

As Vodafone, Telstra and Optus all own and operate their own mobile networks, this makes them the go-to telcos for many Australians, especially when it comes to picking up new devices. But how does each telco stack up on price alone? See the tables below.

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Compare Mobile Phone Plans

Cheap iPhone Plans Compared

The following table shows a selection of 24-month plans for the 64GB iPhone 12 on Canstar Blue’s database, listed in order of cost, from lowest to highest and then by data allowance, largest to smallest. This selection of products includes links to referral partners.

Cheap Samsung Plans Compared

The following table shows a selection of 24-month plans for the 128GB Samsung Galaxy S20 5G Canstar Blue’s database, listed in order of cost, from lowest to highest and then by data allowance, largest to smallest. This selection of products includes links to referral partners.

Cheap OPPO Plans Compared

The following table shows a selection of 24-month plans for the OPPO Find X2 Pro on Canstar Blue’s phone database, listed in order of cost, from lowest to highest and then by data allowance, largest to smallest. This selection of products includes links to referral partners.

Plans from other providers that use the big networks

There are clearly lots of things to consider when choosing a new phone plan with a handset, but it could ultimately come down to which provider offers the best plan inclusions for your specific needs, including the monthly data allowance and bonus features.

You might also be swayed by the phone network itself if you get reliable coverage in your area. Telstra, Optus and Vodafone use their own 3G, 4G and (most recently) 5G mobile networks to deliver their phone services, and provide wholesale coverage to smaller operators. You can learn more about the Telstra, Optus, and Vodafone networks – and the telcos that use them – in our network guides below.

Read on to compare phone plans from Vodafone, Optus, Telstra, followed by some tips on how to pick the best phone plan for your needs.

Vodafone Mobile Phone Plans

The top-rated phone plan provider for the third year in a row, Vodafone’s plans offer flexibility, plenty of included features, and comparatively low prices when pitted against its competitors. If you’re picking up a phone on a Vodafone plan, your handset repayments are now separate from your monthly service charge: the only contract you’re tied into is repaying the phone, over 12, 24, or 36 months. Your actual mobile plan itself is not on a contract, so you’re free to switch between Vodafone plans on a monthly basis.

Vodafone plans start at $40 per month, for which you get unlimited calls and texts plus 10GB of full-speed data. Prices for the iPhone 11 64GB start at about $86.20 per month in total over a 24-month contract ($40 plan plus $46.20 phone payment). Keep in mind, you can elect to pay more per month over a 12-month contract, or less over a 36-month contract – the end result is the same.

All of Vodafone’s phone plans include unlimited speed-capped data, in addition to your monthly high-speed gigabyte allowance. Depending on your choice of plan, speeds are limited to either 2Mbps, 10Mbps, or 25Mbps – not quite as fast as full-speed 4G, but still suitable for streaming, browsing and social media. This feature alone makes Vodafone worth looking into if you’re concerned about surprise excess usage fees, or just want the safety net of ‘unlimited’ monthly data.

All Vodafone plans include unlimited standard national talk and text in Australia, with selected plans also featuring international minutes. Customers are also able to further customise their plan with an international talk add-on, as well as Vodafone’s $5 Roaming when travelling overseas. Overall, Vodafone’s affordable base plans, bevy of features and add-ons, and wide phone selection make the provider a favourite for Australians looking for a great-value phone bundle.

Vodafone scored five stars for overall satisfaction in our 2020 review, along with five stars for customer service, value for money, billing, sign up and activation, and plan flexibility.

Vodafone iPhone 12 Plans

The following table shows a selection of published Vodafone plans for the 64GB iPhone 12 on Canstar Blue’s database, listed in order of cost, from lowest to highest and then by data allowance, largest to smallest. Use our comparison tool to see plans from a range of providers. This is a selection of products with links to referral partners.

Vodafone Samsung Galaxy S20 FE 5G Plans

The following table shows a selection of published Vodafone plans for the 128GB Samsung Galaxy S20 FE 5G on Canstar Blue’s database, listed in order of cost, from lowest to highest and then by data allowance, largest to smallest. Use our comparison tool to see plans from a range of providers. This is a selection of products with links to referral partners.

Telstra Mobile Phone Plans

Telstra is traditionally the most expensive major provider in Australia, but the telco’s plan features, perks, and network coverage mean you’re getting plenty for your money. Like Vodafone, Telstra has separated phone payments from its mobile plans. Now, plans are month-to-month only, and you’ll instead sign a contract solely for your device repayments; however, unlike Vodafone, Telstra offers payment terms of 12 or 24 months. You’re free to switch mobile plans on a monthly basis, with four simplified plans now available from $55 per month for 40GB of data.

All plans include unlimited standard talk and text in Australia, as well as unlimited speed-capped data on top of your monthly fast gigabytes. As with Vodafone’s Red Plus plans, this data is limited to 1.5Mbps, and means you’ll never be hit with excess data charges for exceeding your plan’s included high-speed data allowance.

Other plan extras include data-free Apple Music streaming and free mobile sport, use of the Telstra Air Wi-Fi network, and free access to 5G coverage on Medium, Large, and Extra Large plans. Customers can also join the Telstra Plus rewards program, and can add international roaming to their plan from $5 per day.

Telstra was rated three stars for overall satisfaction in 2020, but did receive five stars for network coverage and billing, plus four stars for sign up/activation and for plan flexibility.

Telstra iPhone 12 Plans

The following table shows a selection of published Telstra plans for the 64GB iPhone 12 on Canstar Blue’s database, listed in order of cost, from the lowest to highest and then by data allowance, largest to smallest. Use our comparison tool to see plans from a range of providers. This is a selection of products with links to referral partners.

Telstra Galaxy S20 5G Plans

The following table shows a selection of published Telstra plans for the 128GB Samsung Galaxy S20 5G on Canstar Blue’s database, listed in order of cost, from the lowest to highest and then by data allowance, largest to smallest. Use our comparison tool to see plans from a range of providers. This is a selection of products with links to referral partners.

Optus Mobile Phone Plans

optus logo

Another provider known for plan extras and bonuses, Optus has once again landed second-place in our phone-on-a-plan ratings. Like Vodafone, Optus separates your mobile service from your device payments, meaning you’re not locked into the same plan for the life of your phone repayments.

You can choose your device payments over 12, 24 or 36 months, while the plans on offer are month-to-month. You can choose from four ready-made plans, or customise your plans with Optus build-your-own feature, which allows you to select your data inclusion, call inclusion and international extras to determine your monthly plan cost.

If you’re happy to choose from the plans on offer, you’ll have four options, starting at just $39 with 10GB of data, then $49 with 60GB, $59 gets you 100GB and $79 includes 120GB of data.  Depending on the plan you choose, you may also receive extras such as international calls and roaming allowances, along with access to Optus Sport.

Optus was awarded four stars for overall satisfaction in our 2020 report, and received a four-star score in every additional category.

Optus iPhone 12 Plans

The following table lists a selection of published Optus plans for the 64GB iPhone 12 on Canstar Blue’s database, listed in order of cost from lowest to highest and then by data allowance, largest to smallest. Use our comparison tool to see plans from a range of providers.

Optus Samsung Galaxy S20 FE 5G Plans

The following table lists a selection of published Optus plans for the 128GB Samsung Galaxy S20 FE 5G on Canstar Blue’s database, listed in order of cost from lowest to highest and then by data allowance, largest to smallest. Use our comparison tool to see plans from a range of providers.

How to choose a new mobile phone plan

Woman comparing two smartphones in a store

The most important thing when choosing a new mobile phone plan is to do your research and compare. Take a look at multiple telcos, and keep in mind that no matter which provider you choose, the cost of your phone plan will depend on three factors:

  • The smartphone you select: The latest models, particularly premium handsets, will naturally cost more.
  • The plan you choose: Your call, text and data inclusions (along with any extras) will determine your plan’s monthly price.
  • Your service provider: Whether you go with Optus, Telstra, Vodafone, or another telco, costs often vary between providers.

If you’re interested in premium smartphones, be prepared to spend at least $70 a month for both the plan and handset.

Features to consider in a phone plan.

At a time when the SIM-only (bring your own phone) market is hugely competitive, big providers need to offer some amazing deals to stay on top. As you’ll likely be paying over $60 each month for a new handset phone plan, you should also consider any bonus features offered by each telco, including international inclusions, entertainment extras and ‘unlimited’ data. These days, it’s often all about who can deliver the best add-on features to accompany your shiny new handset.

Unlimited talk and text has become the minimum requirement for most phone plans priced over $10 per month – the carriers now need to do a bit more to impress, especially as phones are used for so much more than calls and SMS. If you’re comparing plans designed to pair with a new device, these are some of the features you might find.

‘Unlimited’ Data

Both Telstra and Vodafone now offer overage-proof data inclusions: Telstra on all of its postpaid plans, and Vodafone on its Infinite Data options. This means that – in addition to your monthly high-speed data allowance – you’ll also get unlimited gigabytes capped at 1.5Mbps for the rest of your billing cycle.

  • Telstra offers unlimited slowed data on its Small, Medium, Large, and Extra Large plans, all capped at speeds of 1.5Mbps.
  • Vodafone includes unlimited slowed data on its $40, $45, $55, $65 and $120 Infinite plans. $40 and $55 plans include capped data at 2Mbps, $55 and $60 plans include data to 10Mbps, and the $120 plan includes data up to 25Mbps.

This data, while significantly slower than full-speed gigabytes, is fast enough for most web browsing and for general social media, but not recommended for HD video streaming or bandwidth-intensive activity (unless you’re on Vodafone’s 25Mbps unlimited plan). If you are concerned about paying excess data fees, choosing one of these plans can provide a built-in backup to prevent bill shock.

Music Streaming

Apple music on smartphone

This has become another fairly standard feature of many phone plans, with big providers allowing you to stream as much music as you please from select services – without eating into your monthly data allowance.

  • Vodafone gives you the option to add a music pass to the standard plans for an additional $10 a month to access data-free streaming of Spotify and several other music apps. If you’re on an Infinite or older Red Plus plan you won’t need to add on a pass, as your data is already unlimited, but at a slower speed.
  • Telstra offers data-free streaming of Apple Music, plus unlimited data capped to 1.5Mbps.

Keep in mind that subscriptions to data-exempt services aren’t included in your mobile plan – you’ll need to pay for those separately.

Subscription Video

Streaming video on smartphone

The way Australians watch their favourite TV shows and movies has changed significantly since the arrival of several subscription video-on-demand services, most notably Netflix and Stan. Now all major TV networks have their own online catch-up services, and consumers are used to being able to watch TV shows and movies on the go via their mobile. 

Mobile plan providers have responded to this by introducing data-free streaming, although there’s usually fine print; you’ll need to stream directly from an official app, and HD streaming isn’t usually available.

  • Vodafone customers can add on data-free video streaming for an additional $15 a month with Vodafone Passes. You’ll get data-free streaming of Netflix, Stan and Amazon Prime Video, but at a capped speed. If you’re on an Infinite or Plus plan with unlimited but speed-capped data, you won’t need to add a Pass to your account.
  • Telstra provides live, data-free streaming of NRL, AFL, AFLW, A League and Netball leagues on most plans. The subscription is included, which is usually worth about $300 over the course of a year.
  • Optus includes Optus Sport on most plans, which offers data-free football from around the world.

International Calls

Unlimited local talk & text has become the norm, but many service providers also now offer unlimited international calls to selected countries. Some SIM-only mobile providers have great international call packages, but few can match the features offered by the big carriers:

  • Vodafone customers commonly receive unlimited calls to selected countries on $65 and $120 Infinite plans, or 1000 minutes of calls on the $55 plan. The $40 plan also includes 100 international call minutes.
  • Optus customers on $49, $59, and $79 plans get unlimited international calls to 35 selected countries.
  • Telstra offers unlimited international talk and texts to 20 selected countries as an add-on feature, priced at $10 per month.

It’s also worth checking out what these providers can offer when it comes to taking your phone plan overseas, especially if you travel regularly. All three telcos have roaming packs for overseas use, with Vodafone arguably the standout for its ‘$5 a day’ roaming feature. 

Optus includes roaming gigabytes on its high-end plans – 2GB per month on the $59 plan, and 4GB per month on its $79 option. Optus also offers a premium plan, the ‘Optus One’ plan, with 10GB of roaming data included, but this plan will set you back $119 per month.

Other Features to Consider

Phone plans with 20GB of data or more are now common, so it makes sense that mobile users will go through months when they don’t use all their data allowance. As such, data rollover is now a popular feature in many mobile plans, but some carriers are more generous with it than others. 

Some providers have been known to team up with airlines to provide frequent flyer points. Additionally, if you’re a student, you also stand to save with discounts and, in some cases, heaps of bonus data. In any case, be sure to check out the fine print and terms of your contract if these factors are likely to be relevant to you.

You may also be interested in:

How to get the best deal on a new phone plan

In the current competitive telco space, big phone providers need to do more than just offer unlimited calls, texts and modest amounts of data to impress customers. As such, they are going to great lengths to offer things like data-free music streaming, sports streaming, frequent flyer points, extra data, international calling, and so on to help sweeten the deal.

Here’s a summary of what’s on offer from the big telcos:

  • If you want the cheapest phone plan: Vodafone is hard to ignore with its varying contracts. A 36-month plan is a long time to commit to, but it does reduce the monthly plan repayments; however, you will pay the same in total for your phone regardless of which repayment period you opt for. Vodafone has the second cheapest base postpaid plan at $40 to pair with your phone with 10GB, just behind Optus with its $39 plan (along with 36-month device payment periods) and 10GB of data.
  • If you travel regularly: Vodafone is tough to beat here, thanks to its $5 Roaming feature and international call & text inclusions. For international roaming inclusions with Optus, you’ll need to choose one of the more expensive plans.
  • If you’re a big soccer fan: Optus offers a compelling proposition, with included and data-free Optus Sport with access to most of the major European competitions.
  • If you love Aussie sport: Telstra is the premier provider here, with a range of the most popular leagues including the NRL and AFL, available data-free, on the go. If you’re addicted to football/soccer, like Premier League, Optus Sport is your best bet.
  • If you love jamming to music: Data-free Apple Music streaming is available with Telstra, but you’ll need to pay for a subscription.

Bundling in a new handset with your phone plan is still a popular choice, even with the rise of cheap, SIM-only plans. With such a large range of phone plans out there, there’s bound to be something for everyone, no matter your budget.

Vodafone was rated five stars for overall customer satisfaction in our 2019 review, but all three big carriers have plenty of offer. It’s not an easy decision, but we hope this report has proved helpful.

About the author of this page

Tara Donnelly

This page was written and is regularly updated by Canstar Blue’s Telco Editor, Tara Donnelly. Having spent over seven years writing for and editing telco comparison websites, she’s an expert in all things phone & internet, including phone plans and how to find the best deal for your family. She loves to highlight the next best phone deals, while also flagging the things you need to be aware of. Tara also acts as a spokesperson for Canstar Blue.

Compare SIM-Only Phone Plans

More about Phone Plans

Our latest review of phone plan providers saw Vodafone rated best overall, but the other telcos also performed well in certain areas. This is what our 2020 customer survey found:

  • Best Overall: Vodafone was rated best for overall customer satisfaction, followed by Optus in second place and Telstra in third.
  • Best Value: Vodafone was deemed to offer the best value for money, ahead of Optus in second place and Telstra in third.
  • Best Customer Service: Vodafone was also ranked best for customer service, with Optus again second and Telstra third.
  • Best Network Coverage: Telstra was rated best for network coverage, with Optus its nearest challenger ahead of Vodafone.
  • Best for Billing: Vodafone and Telstra were both ranked five stars in the billing department, with Optus third.
  • Best for Plan Flexibility: Vodafone was also the best of the bunch for plan flexibility, leading the way from Optus and Telstra.
  • Best for Sign-up & Activation: Vodafone was deemed best for ease of sign-up & activation, with Optus in second place and Telstra third.

Phone plans generally fall into three different categories – prepaid, postpaid and phone on a plan. Here’s what you need to know:

What are prepaid phone plans?

Prepaid phone plans are plans that you pay for upfront at the start of each month. Paying upfront means you have a set amount of calls, texts and data to use, after which your service will be cut off. If you reach these limits before the end of the month, you’ll need to recharge your plan at an extra cost. Prepaid plans are SIM-only. Learn more about prepaid plans.

What are postpaid phone plans?

Postpaid phone plans are plans that involve your provider billing you at the end of the month for the calls, texts and data that you’ve used. Because the amount you pay depends on your usage, you could be charged more if you exceed your plan’s standard inclusions. Postpaid plans can be SIM-only or include a new handset. Learn more about postpaid plans.

What is a phone on a plan?

A phone on a plan is a type of postpaid plan that also includes paying for a new phone, usually over two or three years. In this case, you’ll pay your phone repayment each month in addition to your chosen postpaid plan with a set amount of calls, texts and data to use. If you go over your monthly limits, you’ll be charged for excess usage.

What does SIM-only mean?

A SIM-only plan is simply the high-level term given to phone plans that do not include a new handset. You simply pay for a SIM card to be used in your existing phone. SIM-only plans can be either prepaid or postpaid.

There are advantages and disadvantages to each type of phone plan. See the articles below for further reading.

Telco Mobile Plan Included Data Monthly Cost Contract Term
Vodafone $50 Red SIM Only Plus 60GB, plus unlimited data capped at 1.5Mbps $50 No contract
Vodafone $60 Red SIM Only Plus 100GB, plus unlimited data capped at 1.5Mbps $60 No contract
Telstra Medium Plan 80GB, plus unlimited data capped at 1.5Mbps $65 No contract
Telstra Large Plan 120GB, plus unlimited data capped at 1.5Mbps $85 No contract
Optus $39 Small Choice Plan 10GB $39 No contract
Optus $49 Medium Choice Plan 60GB $49 No contract
TeleChoice LIVE 35 12M 35GB $35 12 months
Woolworths Mobile Medium 40GB $40 12 months
Southern Phone Green 40 30GB $40 12 months

Last updated July 2020.

Frequently asked questions

Canstar Blue surveyed 9,259 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who currently have an active mobile phone account (including a handset) in their name and pay the bills – in this case, 2,648 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

2019

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2018

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2017

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2016

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2015

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