Prepaid Phone Plans & Providers

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Canstar Blue’s annual review of prepaid phone plan providers compares Boost Mobile, ALDI Mobile, Kogan Mobile, Amaysim, Lebara, Vodafone, Optus & Telstra based on value for money, customer service, network coverage, ease of recharge, sign up & activation, billing and overall satisfaction.

See our Ratings Methodology.

Most Satisfied Customers | Amaysim

Amaysim has soared ahead of the big-name telcos to earn Canstar Blue’s customer satisfaction award for prepaid mobile providers in 2019.

Amaysim rated best for prepaid phone plans

If you want maximum flexibility, control and value for money, a prepaid mobile phone plan could be the way to go. Once the ‘ugly duckling’ of mobile plans, many prepaid deals now provide awesome value for money without locking you into a contract. There’s also no chance of bill shock, as you simply get what you pay for. Activating a new plan is incredibly easy and you can switch service providers in no time at all if you find a better deal. All the big telcos offer prepaid plans; but as our customer ratings suggest, you could bag an even better bargain by comparing some of the smaller providers, too.

With so many prepaid providers competing for your business, finding the best deal for your needs and preferences can become a real challenge. That’s why we provide an annual review of prepaid mobile providers to see which are stacking up best on important factors like network coverage, ease of recharging, customer service, and value for money. The idea is to give you as much information as you could wish to receive, so you can make the best-informed decision you can.

This year, Canstar Blue’s prepaid phone plans review sees Australia’s big three carriers – Vodafone, Optus and Telstra – fight it out against the smaller providers, namely Amaysim, Boost Mobile, ALDI Mobile, Kogan Mobile and Lebara. So, which prepaid provider do Aussies rate best when it comes to coverage, service and value? Read on as we explore the best prepaid phone deals around, and what you need to look for to ensure you’re getting a great deal.

Best-Rated Prepaid Phone Plans

phone_hand_purple

Canstar Blue’s 2019 review of prepaid phone plans saw eight major telcos compared and rated in the following order for overall customer satisfaction:

  • 1st Amaysim
  • 2nd ALDI Mobile
  • 3rd Boost Mobile
  • 4th Kogan Mobile
  • 5th Vodafone
  • 6th Lebara Mobile
  • 7th Optus
  • 8th Telstra

Beating out tough competition from telcos big and small, Amaysim has taken over as the best-rated prepaid provider in our annual review. While Amaysim previously offered both postpaid and prepaid plans, it has now moved to focus exclusively on the prepaid plan segment, a decision that’s paid off with a five-star customer satisfaction rating. In addition to scoring the full five stars for overall satisfaction, Amaysim also received top marks for its customer service, ease of recharge, sign up and activation, and billing.

Supermarket brand ALDI Mobile came in second place, achieving an overall four-star score, but an impressive five stars for both its value for money and network coverage. Our previous winner, Boost Mobile, took home the bronze with a four-star customer satisfaction rating. At the other end of the table, Lebara, Telstra and Optus were ranked the lowest overall.

So, we know how they compare on customer satisfaction, but what about price? Below is a guide to what these eight prepaid providers have to offer – but first, a quick comparison of awesome prepaid plans.

Prepaid Phone Plans Compared

When you’re comparing prepaid phone plans, price isn’t the only thing you need to consider. While you can easily pick up a cheap prepaid plan for $10 or less, some of these offers may have a shorter expiry period – such as seven days – which would require several recharges over a month. If you’re looking into prepaid plans for the long term, you might be better off with an expiry period of 28 or 30 days.

Below are selected published prepaid plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest and then by data allowance, largest to smallest. This selection of plans includes links to referral partners.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Amaysim Logo

UNLIMITED 30GB

  • Unlimited standard national calls & SMS
  • Unlimited standard international calls to 10 countries

min. cost $30 over 28 day expiry

30GBMax Data**/billing period $30Advertised Data^^/billing period Go To Site
Boost Mobile

$30 Prepaid

  • Unlimited standard national calls & SMS
  • Unlimited standard international calls & SMS to 20 countries, 100 mins & SMS to 35 countries, 100 MMS to 55 countries
  • Get 15GB bonus data on the first 3 recharges. First recharge by 28/10/19, remaining two recharges by 31/12/19. Terms apply.

min. cost $30 over 28 day expiry

20GBMax Data**/billing period $30Advertised Data^^/billing period Go To Site
Telstra Logo

Prepaid Max $30

  • Unlimited standard national calls & SMS
  • Unlimited standard calls to 20 countries
  • Data-free music and sports streaming
  • Access the free Telstra Air WiFi network
  • $5 extra credit
  • Special offer: 10GB bonus data on your first 3 recharges (first recharge by 28/10/19, remaining recharges by 20/01/20)

min. cost $30 over 28 day expiry

10GBMax Data**/billing period $30Advertised Data^^/billing period Go To Site
Vodafone Logo

$30 Combo Plus

  • Unlimited standard national calls & SMS
  • Special offer: Get 15GB bonus data when you choose automatic recharge before 01/11/19.

min. cost $30 over 28 day expiry

10GBMax Data**/billing period $30Advertised Data^^/billing period Go To Site
Catch Connect Logo

20GB 30 Day Plan

  • Unlimited standard national calls & SMS

min. cost $35 over 30 day expiry

20GBMax Data**/billing period $35Advertised Data^^/billing period Go To Site
View all mobile plans listed on Canstar Blue

Amaysim Prepaid Plans

Amaysim has streamlined its suite of prepaid plans to offer five unlimited SIM-only options, plus a basic pay-as-you-go plan. Running on Optus’ 4G Plus nationwide network, Amaysim’s plans begin at just $10 for 1GB of data, plus unlimited talk and text to standard numbers within Australia.

Plans go up to $50 for a generous 60GB of data, and all unlimited plans feature a 28-day expiry. In addition to standard national talk & text, Amaysim’s $30, $40, and $50 plans also include unlimited standard calls to 10 selected countries (including the UK, USA, and China), with $40 and $50 plans also including 300 standard minutes to an additional 22 countries.

While Amaysim doesn’t throw in the entertainment perks made available by competing providers, it does offer excellent value for money, a simple plan structure, and great international calling extras. With great prices and no lock-in contracts, Amaysim provides flexible, affordable, and data-packed plans, with easy online recharge options.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Amaysim Logo

UNLIMITED 1GB

  • Unlimited standard national calls & SMS
  • Special offer: Get 2GB of data on the $10 plan (normally 1GB). Terms apply (offer expires 31/10/19).

min. cost $10 over 28 day expiry

1GBMax Data**/billing period $10Advertised Data^^/billing period Go To Site
Amaysim Logo

UNLIMITED 5GB

  • Unlimited standard national calls & SMS

min. cost $20 over 28 day expiry

5GBMax Data**/billing period $20Advertised Data^^/billing period Go To Site
Amaysim Logo

UNLIMITED 30GB

  • Unlimited standard national calls & SMS
  • Unlimited standard international calls to 10 countries

min. cost $30 over 28 day expiry

30GBMax Data**/billing period $30Advertised Data^^/billing period Go To Site
Amaysim Logo

UNLIMITED 45GB

  • Unlimited standard national calls & SMS
  • Unlimited standard international calls to 10 countries

min. cost $40 over 28 day expiry

45GBMax Data**/billing period $40Advertised Data^^/billing period Go To Site
Amaysim Logo

UNLIMITED 60GB

  • Unlimited standard national calls & SMS
  • Unlimited standard international calls to 10 countries
  • 300 min standard international calls to 22 countries

min. cost $50 over 28 day expiry

60GBMax Data**/billing period $50Advertised Data^^/billing period Go To Site
View all mobile plans listed on Canstar Blue

Boost Mobile Prepaid Plans

Last year’s number-one rated prepaid provider, Boost Mobile remains one of Australia’s most popular prepaid options. Operating on Telstra’s network (and the only reseller to provide full Telstra network access), Boost Mobile’s suite of prepaid deals feature seven-day, 28-day, and six or 12-month expiries, although its 28-day range is a clear favourite.

Boost’s 28-day plans begin at $20 for 5GB of data, up to $70 for 80GB. Bonus data is also frequently available, and all plans include data rollover if you recharge before expiry. In addition to unlimited standard calls and SMS in Australia, you’ll also get unlimited standard international calls and texts to 20 countries, plus up to 300 standard international minutes to 25 destinations. Plans also include data-free Apple Music streaming, although you’ll need to subscribe to the service separately.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Boost Mobile

$30 Prepaid

  • Unlimited standard national calls & SMS
  • Unlimited standard international calls & SMS to 20 countries, 100 mins & SMS to 35 countries, 100 MMS to 55 countries
  • Get 15GB bonus data on the first 3 recharges. First recharge by 28/10/19, remaining two recharges by 31/12/19. Terms apply.

min. cost $30 over 28 day expiry

20GBMax Data**/billing period $30Advertised Data^^/billing period Go To Site
Boost Mobile

$40 Prepaid

  • Unlimited standard national calls & SMS
  • Unlimited standard international calls & SMS to 25 countries, 200 mins & SMS to 30 countries, 200 MMS to 55 countries
  • Get 15GB bonus data on the first 3 recharges. First recharge by 28/10/19, remaining two recharges by 31/12/19. Terms apply.

min. cost $40 over 28 day expiry

30GBMax Data**/billing period $40Advertised Data^^/billing period Go To Site
Boost Mobile

$50 Prepaid

  • Unlimited standard national calls & SMS
  • Unlimited standard international calls & SMS to 25 countries, 200 mins & SMS to 30 countries, 200 MMS to 55 countries
  • Get 15GB bonus data on the first 3 recharges. First recharge by 28/10/19, remaining two recharges by 31/12/19. Terms apply.

min. cost $50 over 28 day expiry

40GBMax Data**/billing period $50Advertised Data^^/billing period Go To Site
Boost Mobile

$70 Prepaid

  • Unlimited standard national calls & SMS
  • Unlimited standard international calls & SMS to 30 countries, 300 mins & SMS to 25 countries, 300 MMS to 55 countries
  • Get 15GB bonus data on the first 3 recharges. First recharge by 28/10/19, remaining two recharges by 31/12/19. Terms apply.

min. cost $70 over 28 day expiry

65GBMax Data**/billing period $70Advertised Data^^/billing period Go To Site
View all mobile plans listed on Canstar Blue

Vodafone Prepaid Plans

Vodafone has recently simplified its prepaid range, and now offers three standard Combo Plus plans, plus a pay-as-you-go option. The combo plans include a $30 option with 10GB over 28 days, plus two 35-day plans: $40 for 20GB, and $50 for 30GB.

Vodafone’s prepaid plans regularly include bonus data, in addition to unlimited standard Australian talk and text. Depending on your specific plan, you can also score up to 1150 minutes of international calls to selected countries each month. If you’re looking to save, Vodafone gives its customers the option to recharge as usual, or bulk-buy – purchasing five recharges at once could save you up to 15% off the total price, 10 recharges saves 25%.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Vodafone Logo

$30 Combo Plus

  • Unlimited standard national calls & SMS
  • Special offer: Get 15GB bonus data when you choose automatic recharge before 01/11/19.

min. cost $30 over 28 day expiry

10GBMax Data**/billing period $30Advertised Data^^/billing period Go To Site
Vodafone Logo

$40 Combo Plus

  • Unlimited standard national calls & SMS
  • 500 mins to Zone 1 countries, 100 mins to Zone 2
  • Special offer: Pick up the $40 starter pack for $20 (offer expires 01/11/19).
  • Special offer: Get 20GB bonus data when you choose automatic recharge before 01/11/19.

min. cost $40 over 35 day expiry

20GBMax Data**/billing period $40Advertised Data^^/billing period Go To Site
Vodafone Logo

$50 Combo Plus

  • Unlimited standard national calls & SMS
  • 1000 mins to Zone 1 countries, 150 mins to Zone 2
  • Special offer: Get 25GB bonus data when you choose automatic recharge before 01/11/19.

min. cost $50 over 35 day expiry

30GBMax Data**/billing period $50Advertised Data^^/billing period Go To Site
View all mobile plans listed on Canstar Blue

ALDI Mobile Prepaid Plans

A Telstra network reseller, ALDI Mobile offers a range of prepaid options, the most popular being its 30-day Value Packs. All five Value plans include unlimited standard talk and text in Australia, and begin at $15 per recharge for 3GB of data. These plans go up to $55 for 60GB, and ALDI Mobile also throws in bonus data offers for additional recharges from time to time.

If you’re a varying data user, or want to save your gigabytes for a rainy day, these plans also feature continuous data rollover: basically, recharge before expiry, and any unused gigabytes will roll over to the following recharge. ALDI Mobile also includes unlimited standard calls to 15 countries on plans of $25 or more, plus additional overseas call and text extras.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
ALDIMobile Logo

XL Value Pack

  • Unlimited standard national calls & SMS
  • Unlimited standard calls and SMS to 15 countries
  • 200 mins to 35 countries

min. cost $35 over 30 day expiry

35GBMax Data**/billing period $35Advertised Data^^/billing period
ALDIMobile Logo

XXL Value Pack

  • Unlimited standard national calls & SMS
  • Unlimited standard calls and SMS to 15 countries
  • 300 mins to 35 countries

min. cost $45 over 30 day expiry

48GBMax Data**/billing period $45Advertised Data^^/billing period
ALDIMobile Logo

Jumbo Value Pack

  • Unlimited standard national calls & SMS
  • Unlimited standard calls and SMS to 15 countries
  • 400 mins to 35 countries

min. cost $55 over 30 day expiry

60GBMax Data**/billing period $55Advertised Data^^/billing period
View all mobile plans listed on Canstar Blue

Kogan Mobile Prepaid Plans

Known for its online retail business, Kogan also operates in the mobile space – offering a range of prepaid plans over a variety of expiry periods. Customers can select from four data options, then pick their preferred expiry period: 30 days, 90 days, or 365 days. Add-ons such as international calls and roaming and data top-ups are also available, making plans truly customisable.

Kogan’s 30-day plan prices begin at $16.90 for 7GB, up to $49.90 for 40GB. Signing up for a longer term and paying upfront does work out to be cheaper overall, but if you prefer to avoid year-long commitments you may prefer the simplicity of a 30-day recharge. All plans also include unlimited standard calls and texts within Australia, and operate on Vodafone’s 3G and 4G networks.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Kogan Logo

Medium

  • Unlimited standard national calls & SMS

min. cost $29.90 over 30 day expiry

13GBMax Data**/billing period $29.90Advertised Data^^/billing period
Kogan Logo

Large

  • Unlimited standard national calls & SMS

min. cost $36.90 over 30 day expiry

20GBMax Data**/billing period $36.90Advertised Data^^/billing period
Kogan Logo

Extra Large

  • Unlimited standard national calls & SMS

min. cost $49.90 over 30 day expiry

40GBMax Data**/billing period $49.90Advertised Data^^/billing period
View all mobile plans listed on Canstar Blue

Telstra Prepaid Plans

Telstra only received three stars for overall prepaid mobile satisfaction – a result that may surprise readers, considering the telco’s reputation for network coverage and plan perks. Customers can select from Pre-Paid Max or Long-Life Plus prepaid plans, both of which feature expiry periods of up to 365 days. Pre-Paid Max prices begin at $10 for 2GB over seven days, up to $300 for 150GB with a 12-month expiry.

All of Telstra’s Pre-Paid Max plans include unlimited standard calls and text to Australian numbers, plus unlimited standard international calls to 20 selected countries. You’ll also be able to bank up to 200GB of unused data, provided you recharge before your plan expiry. Telstra prepaid customers enjoy access to additional Telstra freebies, including data-free Apple Music streaming, free Telstra Air Wi-Fi hotspot use, and data-free live sports from the NRL, AFL, Netball, and more.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Telstra Logo

Prepaid Max $10

  • Unlimited standard national calls & SMS
  • Unlimited standard calls to 20 countries
  • Data-free music and sports streaming
  • Access the free Telstra Air WiFi network

min. cost $10 over 7 day expiry

2GBMax Data**/billing period $10Advertised Data^^/billing period Go To Site
Telstra Logo

Prepaid Max $30

  • Unlimited standard national calls & SMS
  • Unlimited standard calls to 20 countries
  • Data-free music and sports streaming
  • Access the free Telstra Air WiFi network
  • $5 extra credit
  • Special offer: 10GB bonus data on your first 3 recharges (first recharge by 28/10/19, remaining recharges by 20/01/20)

min. cost $30 over 28 day expiry

10GBMax Data**/billing period $30Advertised Data^^/billing period Go To Site
Telstra Logo

Prepaid Max $40

  • Unlimited standard national calls & SMS
  • Unlimited standard calls to 20 countries
  • Data-free music and sports streaming
  • Access the free Telstra Air WiFi network
  • $10 extra credit
  • Special offer: 15GB bonus data on your first 3 recharges (first recharge by 28/10/19, remaining recharges by 20/01/20)

min. cost $40 over 35 day expiry

20GBMax Data**/billing period $40Advertised Data^^/billing period Go To Site
Telstra Logo

Prepaid Max $50

  • Unlimited standard national calls & SMS
  • Unlimited standard calls to 20 countries
  • Data-free music and sports streaming
  • Access the free Telstra Air WiFi network
  • $15 extra credit
  • Special offer: 15GB bonus data on your first 3 recharges (first recharge by 28/10/19, remaining recharges by 20/01/20)

min. cost $50 over 42 day expiry

28GBMax Data**/billing period $50Advertised Data^^/billing period Go To Site
Telstra Logo

Prepaid Max $150

  • Unlimited standard national calls & SMS
  • Unlimited standard calls to 20 countries
  • Data-free music and sports streaming
  • Access the free Telstra Air WiFi network
  • $50 extra credit

min. cost $150 over 6 month expiry

60GBMax Data**/billing period $150Advertised Data^^/billing period Go To Site
Telstra Logo

Prepaid Max $300

  • Unlimited standard national calls & SMS
  • Unlimited standard calls to 20 countries
  • Data-free music and sports streaming
  • Access the free Telstra Air WiFi network
  • $100 extra credit

min. cost $300 over 12 month expiry

150GBMax Data**/billing period $300Advertised Data^^/billing period Go To Site
View all mobile plans listed on Canstar Blue

Lebara Mobile Prepaid Plans

A Vodafone network reseller, Lebara offers a range of 30-day and long-term plans, with prices beginning at $14.90 for 3GB. Plans include not just unlimited standard calls & text to Australian numbers, but also international calling, with unlimited minutes to 60 countries available on its $69.90 Extra Large plan.

In addition to excellent overseas talk extras, Lebara’s plans also feature both data banking and data gifting. The data banking allows you to stash away up to 200GB of unused data for later use, while gifting enables customers to send unwanted data to other Lebara users. Add-ons, such as extra data and international call credit, are also available, in addition to international roaming packs.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Lebara Logo

Small

  • Unlimited standard national calls & SMS
  • Unlimited standard international calls to 20 countries

min. cost $24.90 over 30 day expiry

6GBMax Data**/billing period $24.90Advertised Data^^/billing period
Lebara Logo

Medium

  • Unlimited standard national calls & SMS
  • Unlimited standard international calls to 30 countries

min. cost $29.90 over 30 day billing period

12GBMax Data**/billing period $29.90Advertised Data^^/billing period
Lebara Logo

Large

  • Unlimited standard national calls & SMS
  • Unlimited standard international calls to 45 countries

min. cost $39.90 over 30 day billing period

22GBMax Data**/billing period $39.90Advertised Data^^/billing period
View all mobile plans listed on Canstar Blue

Optus Prepaid Plans

Optus offers a large selection of prepaid plans, including Epic Data, Epic Value, Daily Plus, and Long Expiry options. Most customers will opt for Epic Data plans, as plans of $30 and up feature unlimited standard talk and text in Australia, great data inclusions, and a 28-day expiry. The 28-day plans begin from $30 for 10GB of data, up to $100 for 60GB, with bonus data also (often) available on your first three recharges.

All Epic Data Optus plans currently include an extra 10GB reserved exclusively for video streaming, available to use with Netflix, Stan, or ABC iView. Plans also feature up to 50GB of data rollover, plus unlimited standard international calls to selected countries. If this isn’t enough, you’re also free to add on extras, such as Optus Sport, data roaming, and additional international talk.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Optus Logo

Epic Data $10

  • 100 min of standard national calls & unlimited SMS
  • 5GB data, plus 10GB to stream

min. cost $10 over 5 day expiry

5GBMax Data**/billing period $10Advertised Data^^/billing period
Optus Logo

Epic Data $20

  • 200 min of standard national calls & unlimited SMS
  • 12GB data, plus 10GB to stream

min. cost $20 over 10 day expiry

12GBMax Data**/billing period $20Advertised Data^^/billing period
Optus Logo

Epic Data $30

  • Unlimited standard national calls & SMS
  • 10GB data, plus 10GB to stream
  • Bonus 25GB on first 3 recharges
  • $5 Extras credit

min. cost $30 over 28 day expiry

10GBMax Data**/billing period $30Advertised Data^^/billing period
Optus Logo

Epic Data $40

  • Unlimited standard national calls & SMS
  • 20GB data, plus 10GB to stream
  • Bonus 25GB on first 3 recharges
  • $10 Extras credit

min. cost $40 over 28 day expiry

20GBMax Data**/billing period $40Advertised Data^^/billing period
Optus Logo

Epic Data $50

  • Unlimited standard national calls & SMS
  • 30GB data, plus 10GB to stream
  • Bonus 25GB on first 3 recharges
  • $15 Extras credit

min. cost $50 over 28 day expiry

30GBMax Data**/billing period $50Advertised Data^^/billing period
Optus Logo

Epic Data $60

  • Unlimited standard national calls & SMS
  • 40GB data, plus 10GB to stream
  • Bonus 25GB on first 3 recharges
  • $20 Extras credit

min. cost $60 over 28 day expiry

40GBMax Data**/billing period $60Advertised Data^^/billing period
Optus Logo

Epic Data $70

  • Unlimited standard national calls & SMS
  • 45GB data, plus 10GB to stream
  • Bonus 25GB on first 3 recharges
  • $20 Extras credit

min. cost $70 over 28 day expiry

45GBMax Data**/billing period $70Advertised Data^^/billing period
Optus Logo

Epic Data $80

  • Unlimited standard national calls & SMS
  • 50GB data, plus 10GB to stream
  • Bonus 25GB on first 3 recharges
  • $20 Extras credit

min. cost $80 over 28 day expiry

50GBMax Data**/billing period $80Advertised Data^^/billing period
Optus Logo

Epic Data $100

  • Unlimited standard national calls & SMS
  • 60GB data, plus 10GB to stream
  • Bonus 25GB on first 3 recharges
  • $20 Extras credit

min. cost $100 over 28 day expiry

60GBMax Data**/billing period $100Advertised Data^^/billing period
View all mobile plans listed on Canstar Blue

Prepaid Phone Plans Explained

Various brand phone sim cards and gift cards on store shelf

Prepaid phone plans are typically the least complicated type of phone plan, simply delivering a service for upfront payment. While most prepaid mobile plans are available on a 28 or 30-day basis, shorter and longer alternatives are also available. Some providers have plans with just a one-day or two-day expiry period, while others have year-long expiry periods. Shorter-term plans are especially ideal for overseas visitors. Many telcos also offer pay as you go (PAYG) plans, which let you purchase a set amount of credit to use however you see fit, or you pay only for what you use.

Prepaid plans operate on a ‘what you see is what you get’ basis. Once you’ve run out of credit, or used up all of your call time, texts or data, you will need to purchase a temporary add-on or recharge your plan again. This is in contrast to postpaid phone plans, which charge customers extra for exceeding their plan inclusions, and send out an automatic monthly bill regardless of whether you’ve actually used your plan and phone.

The greatest advantage of prepaid mobile plans? That’s the peace of mind that comes with having complete control over your spending, with no bill shock at the end of the month. If you want a break from your phone service because you’re going overseas, or just want to save some money, you’re not required to recharge once your plan expires – simply wait until you’re back home, or ready to use your phone again.

On the other hand, prepaid mobile plans don’t offer a safety net if you run out of credit, and can’t afford to buy any add-ons or recharges. Postpaid plans allow you to make calls, send texts, or use mobile data and simply pay for it later, which is helpful in emergencies. In contrast, prepaid phone users are more likely to go long periods without service, because they’ve run out of credit.

There are pros and cons to prepaid and postpaid services, but the advantages of prepaid seem to outweigh the negatives. You get maximum flexibility and control over your spending, you’re not tied into a contract, and you will usually get fantastic value.

More about Prepaid Phone Plans

In our latest review of prepaid phone plans, Amaysim was rated best for overall satisfaction, but it wasn’t the only telco to perform well in specific areas. This is what our latest customer survey found:

  • Best Overall: Amaysim earned the only five-star review for overall customer satisfaction, with ALDI Mobile and Boost Mobile a close second and third place respectively.
  • Best Value: ALDI Mobile was rated best on value for money, followed closely by Amaysim and Kogan Mobile.
  • Best Network Coverage: ALDI Mobile was also ranked best for network coverage, ahead of Telstra and Boost Mobile.
  • Best Customer Service: Amaysim was deemed to have the best customer service, with Vodafone in second place and ALDI Mobile third.
  • Best for Easy Recharging: Amaysim was again rated best for easy recharging, followed by ALDI Mobile and Telstra.
  • Best for Sign-up & Activation: Amaysim additionally took the title for best sign-up & activation process, ahead of ALDI Mobile and Kogan Mobile.
  • Best for Billing: Amaysim completed a near clean-sweep in being rated best for billing, followed by ALDI Mobile and Kogan Mobile.
Telco Mobile Plan Included Data Monthly Cost Contract Term
Amaysim Unlimited 30GB 30GB $30 28 days
Amaysim Unlimited 45GB 45GB $40 28 days
Boost Mobile $30 Prepaid 20GB $30 28 days
Boost Mobile $40 Prepaid 30GB $40 28 days
Vodafone $30 Combo Plus 10GB $30 28 days
Vodafone $40 Combo Plus 20GB $40 35 days
ALDI Mobile XL Value Pack 26GB $35 30 days
ALDI Mobile  XXL Large Value Pack 37GB $45 30 days
Kogan Mobile Large 20GB $36.90 30 days
Kogan Mobile Extra Large 40GB $49.90 30 days
Telstra  Prepaid Max $30 10GB $30 28 days
Telstra Prepaid Max $40 20GB $40 35 days
Lebara Medium 12GB $29.90 30 days
Lebara Large 22GB $39.90 30 days
Optus Epic Data $30 10GB $20 28 days
Optus Epic Data $40 20GB $30 28 days
Catch Connect 20GB 30 Day Plan 20GB $35 30 days
Hello Mobile Unlimited 10GB 10GB $30 30 days

Frequently asked questions

Canstar Blue surveyed 9,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who currently have an active prepaid mobile phone in their name and pay the bills – in this case, 2,716 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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Vodafone Pixel 4 and Pixel 4 XL - Plans and Prices

Google's Pixel 4 and Pixel 4 XL are now available to buy from Vodafone, with each device arriving in store on 24 October. Vodafone will stock each device in both 64GB and 128GB storage sizes, and …

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Google Pixel 4

Google Pixel 4 and Pixel 4 XL: features, prices, and more

The much-anticipated Google Pixel 4 and Pixel 4 XL are finally official. And not only do both devices offer a major upgrade to last year's Pixel 3 range, they're also cheaper. After months of leaks, there's …

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Google Pixel 4 and 4 XL phones in three colours

Telstra Google Pixel 4 and Pixel 4XL - Plans and Prices

Google’s Pixels phones are often the forgotten cousin in a world where Apple and Samsung reign supreme. However, Google has gained a pretty dedicated fan base with its range of premium smartphones. Telstra offers both the …

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Optus 5G

Optus' 5G Network Explained

The next big thing in mobile and internet is finally here. 5G is now live in Australia, offering faster-than-ever speeds, low latency, and more capacity than existing mobile networks - and it's available from Optus. Although …

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