Travel SIMs & Roaming Packs

Wheels up! Optus and Vodafone jet ahead with international roaming

Ever wanted to Boomerang your way across Europe, or refer to place names as if they were people? “Thanks for having me, Dubrovnik!” you say as you upload yet another picture to Instagram. With the rise of international travel, the need for having a mobile phone plan to use overseas has also increased.

These days, travel SIMs and international roaming packs are abundant. They make it easy to prepare for your international trip before you jet off – so as soon as you land, you can turn on your mobile and away you go. Gone are the days when you’d get by with a dinky map and scrawly postcard home to your mum – these days, you can use your phone plan as normal, and often at a decent price.

However, not all travel SIMs and international roaming packs are made equal. That’s why, at Canstar Blue, we sought the opinion of hundreds of jetsetters to get their views on the best travel SIMs and roaming packs they’ve used. In our first ever such ratings report, we’re pleased to announce that both Optus and Vodafone have taken out top spot for overall customer satisfaction.

• Optus also earned top marks for sign up & activation, ease of recharge, network coverage, plus its app & website.
• Vodafone got top marks in value for money, customer service, sign up & activation, as well as its app & website.

In third spot was Australia Post’s own Travel SIM product, which got four stars overall, yet achieved top marks in customer service and for its app/website. Telstra rounds out the list with three stars for overall satisfaction. So, who offers what? Read on for details as we explain what these providers can do for you the next time you head overseas.

Travel SIMs and Roaming Packs Compared

Vodafone International Roaming

Vodafone is well-renowned for its ‘$5 a day’ roaming deal, and for good reason. For just $5 per day, you can use your phone plan as normal. This is for postpaid plans, and excess data is charged at $10 per 1GB as normal – it’s just like using your phone plan in Australia. The USA, Canada, most of Europe and much of Asia are available on the $5 roaming deal.

For prepaid plans, roaming add-ons start at $25, through which you get 100MB of data, 30 talk minutes and 30 SMS, which lasts three days. Note that the plans below are Australian 12-month SIM-only plans; the $5 roaming deal is an optional add-on, and an additional monthly cost.

Brand	Features	Max Data**/billing period	Advertised Cost^^/billing period
	$35 Red SIM Only Unlimited standard national calls & SMS min. cost $420 over 12 month plan period	3GBMax Data**/billing period	$35Advertised Data^^/billing period	Go To Site
	$45 Red SIM Only Unlimited standard national calls & SMS min. cost $540 over 12 month plan period	15GBMax Data**/billing period	$45Advertised Data^^/billing period	Go To Site
	$50 SIM Only Plus Unlimited Data*(Capped at 1.5Mbps after 60GB) Unlimited National Calls & SMS min. cost $600 over 12 month plan period	60GBMax Data**/billing period	$50Advertised Data^^/billing period	Go To Site
	$60 SIM Only Plus Unlimited Data*(Capped at 1.5Mbps after 40GB) Unlimited standard national calls & SMS 10,000 Qantas Points min. cost $720.00 over 12 month billing period	40GBMax Data**/billing period	$60.00Advertised Data^^/billing period	Go To Site
	$80 SIM Only Plus Unlimited Data*(Capped at 1.5Mbps after 80GB) Unlimited standard national calls & SMS 20,000 Qantas Points min. cost $960.00 over 12 month billing period	80GBMax Data**/billing period	$80.00Advertised Data^^/billing period	Go To Site
**^^View important information

Telstra International Roaming

Telstra is another provider that has a ‘$10 a day’ add-on to its postpaid plans. Called the ‘International Day Pass’, this pack is easily activated in the Telstra app, or through account settings. The International Day Pass can be used in a wide subset of countries, and gets you unlimited talk & text, plus 200MB data per day. An additional 500MB costs $10. Much of Europe and Asia, as well as North America, are part of the deal. The rate is lowered to just $5 if you want to roam in New Zealand.

For countries outside of the International Day Pass parameters, ‘pay as you go’ rates will apply. If you’re travelling to the Congo, for example, a call costs $4 a minute. The plans below are Australian 12-month, SIM-only plans; the $10-per-day roaming pack is an optional, additional expense to these plans.

Brand	Features	Max Data**/billing period	Advertised Cost^^/billing period
	Small Unlimited national calls & SMS Data-free music and sports streaming Access the free Telstra Air WiFi network 15GB + 15GB bonus data Available to re-contracting customers only min. cost $588 over 12 month plan period	30GBMax Data**/billing period	$49Advertised Data^^/billing period	Go To Site
	Medium Unlimited national calls & SMS Unlimited calls & texts to 15 countries Data-free music and sports streaming Access the free Telstra Air WiFi network 30GB + 30GB bonus data Online only offer: $10 plan credit per month for new services $59 per month for re-contracting customers min. cost $828 over 12 month plan period	60GBMax Data**/billing period	$69Advertised Data^^/billing period	Go To Site
	Large Unlimited national calls & SMS Unlimited calls & texts to 15 countries Data-free music and sports streaming Access the free Telstra Air WiFi network 60GB + 30GB bonus data 2GB international data roaming min. cost $1068 over 12 month plan period	90GBMax Data**/billing period	$89Advertised Data^^/billing period	Go To Site
View all mobile plans listed on Canstar Blue			**^^View important information

Optus International Roaming

On Optus’ 12-month postpaid plans, the telco has a dead-simple approach to international roaming.

• You can easily activate a ‘Travel Pack’, whereby for $10 a day you can get unlimited talk & text, plus 100MB of data, for use in Zone 1 countries. The USA, Canada, much of Europe and Asia are all in Zone 1; much of South America and Africa are in Zone 2.
• The Travel Pack can be activated via account settings through Optus’ website, or the Optus app.
• Prepaid customers can use ‘Extras Credit’ for roaming, and pay-as-you-go rates are deducted from there.

Note that plans below are Australian 12-month postpaid plans – the $10-per-day roaming feature can be added-on as an option through the app or website.

Brand	Features	Max Data**/billing period	Advertised Cost^^/billing period
	$35 My Plan Plus Unlimited standard national calls & SMS Data-free music and sport streaming min. cost $420 over 12 month plan period	6GBMax Data**/billing period	$35Advertised Data^^/billing period
	$35 My Promo Plus Unlimited standard national calls & SMS 300 international minutes Data-free music and sport streaming min. cost $420 over 12 month plan period	30GBMax Data**/billing period	$35Advertised Data^^/billing period
	$45 My Promo Plus Unlimited standard national calls & SMS Unlimited standard calls and texts to 35 countries Data-free music and sport streaming min. cost $540 over 12 month plan period	50GBMax Data**/billing period	$45Advertised Data^^/billing period
	$55 My Promo Plus Unlimited standard national calls & SMS Unlimited standard calls and texts to 35 countries Data-free music and sport streaming min. cost $660 over 12 month plan period	80GBMax Data**/billing period	$55Advertised Data^^/billing period
**^^View important information

Australia Post Travel SIM

The company that delivers much of your mail also has a small range of travel SIMs. Unlike with Optus and Vodafone, these are prepaid travel SIMs, where you get a new number and preload a set amount of credit. Starter Packs start at $25, through which you get $5 included credit – you can then preload more credit. It can be used in over 200 countries, and ‘pay as you go’ rates start at 25c per text, per minute of calling and 25c per megabyte of data.

However, in some other countries you could pay up to $4 for each of these. Most European nations are available in the 25c bracket. To make planning easier for family travel, the $50 Prepaid TravelSIM Value Pack includes two SIM cards with 1GB of Euro Data split between the cards. To make it easier for those travelling across Europe, you can add on one of the European Data Packs with cheaper rates per MB of data in eligible European countries. Data packs are $25 for 1GB , $65 for 3GB and $100 for 5GB of data.

Brand	Features	Max Data**/billing period	Advertised Cost^^/billing period
	$25 Starter Pack $5 credit with optional top up – 25c text/calls/megabyte to 190 countries min. cost $25	1GBMax Data**/billing period	$25Advertised Data^^/billing period
	$50 Starter Pack Includes two prepaid TravelSIM SIM cards $30 credit with optional top up – 25c text/calls/megabyte to 190 countries Includes 1GB Euro Data split between the two SIMs min. cost $50	1GBMax Data**/billing period	$50Advertised Data^^/billing period
**^^View important information

Why do Aussies use travel SIMs and international roaming?

Travel is expensive enough without having to rack up a huge phone bill, too. You’ve no doubt heard horror stories in years past about friends and family who went overseas only to return home with a $1,000+ phone bill. Nowadays, this can be mitigated through the use of prepaid travel SIMs as well as international roaming add-ons with the big telcos.

• 80% of survey respondents bought a travel SIM or international roaming add-on because traditional roaming is too expensive.
• 62% also did so because finding a local SIM card in the country they are in was too hard – they’d just prefer to hit the ground running!

More than half of survey respondents are also experienced in international travel – 55% have used their travel SIM or roaming pack in multiple countries. With that said, there’s not much use for talk and text, as nearly two thirds used their plan more for data.

Nearly half of survey respondents bought their travel SIM or add-on through their phone provider at home. That’s certainly convenient, but make sure you compare your options before making a decision because you may find better value elsewhere.

Aussies love to travel overseas, but evidently don’t want to pay an arm and a leg for traditional roaming! Our user ratings provide a helpful guide as to which travel SIMs and roaming packs are offering the best value, because they are reviewed by people who have actually used them! With that in mind, we hope you find this comparison helpful.

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