" "

Best-Rated Petrol and Service Station Brand

See Our Ratings Methodology.

Most Satisfied Customers | APCO

Aussies have rated APCO as the top pick in Canstar Blue’s latest petrol and service station ratings, with five star reviews for customer service, appearance of petrol or service station, facilities, variety of products available for sale and overall satisfaction. 

Fact Checked Fact Checked

How we rate petrol and service station brands

Our review compares petrol and service station brands on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which petrol and service station brand they think is best!


Canstar Blue surveyed 2,364 Australians for their feedback on the petrol and service station brand(s) they’ve refueled a motor vehicle at in the last month.

  • The outcomes reported in these ratings are measured via PureProfile’s accredited online research panel.



Respondents rate their satisfaction with their petrol and service station brand(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a petrol and service station brand as an individual score NOT a combined total of all criteria.
  • Price of petrol: compared to other petrol / service stations.
  • Customer service: staff are available, helpful, resolve problems effectively.
  • Variety of products available for sale: gas bottles, coffee, grocery items.
  • Appearance of petrol or service station: including store layout and ambience, cleanliness.
  • Facilities: car wash, air pump, water buckets, windscreen cleaners.
  • Convenience: number of locations, has fuel I need.


The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.


Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • APCO
  • Liberty
  • Caltex
  • Metro Petroleum
  • Costco
  • 7-Eleven Mobil
  • Coles / Reddy Express
  • United Petroleum
  • Woolworths Caltex (including the Foodary, Star Mart)
  • Ampol
  • Shell
  • BP
  • OTR

Find more detailed information on our Most Satisfied Customer methodology.


Top Petrol and Service Station Brand – APCO

APCO is a service station that provides petrol, auto gas and foodservice to its locations across Victoria and New South Wales. The petrol station chain has a range of unleaded, diesel and LPG fuels available as well as a 24/7 cafe at select stations. 

 

About our consumer experts


Rachel Bollerman: Content Producer

This article was written by Canstar Blue Consumer Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology in 2021. She has worked in public relations, marketing and communications roles at Jessica Cotton PR & Marketing and the Institute for Urban Indigenous Health. Gaining experience in broadcast journalism and blog writing, Rachel has also interned at 4ZZZ Community Radio and Fishburners.

When she’s not working, Rachel enjoys doing arts and crafts projects at home, watching true crime and spending time with friends. You can follow Rachel on LinkedIn.

 

Meet the Editorial Team

 

Grace Kinross: Graduate Consumer Research Specialist

Grace Kinross Graduate Consumer Research Specialist

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar Blue’s ratings and awards and help support consumers to make more informed decisions.

 

Meet the Research Team

Past Ratings

Here are the past winners from Canstar Blue’s petrol and service station ratings:

  • 2024: APCO
  • 2023: APCO
  • 2022: Costco
  • 2021: Costco
  • 2020: Puma Energy
  • 2019: 7-Eleven
  • 2018: 7-Eleven
  • 2017: Costco
  • 2016: Costco
  • 2015: United Petroleum
  • 2014: United Petroleum

Related Vehicle Articles

Which petrol should you use?

Petrol comes in E10, E85, 91, 95 and 98 Octane blends. Most cars can get by with E10 or 91, but some cars need higher. Find out which fuel your car needs at Canstar Blue.

– Read more

The Cheapest Car Tyres in Australia

What are the cheapest car tyres you can buy? Is buying cheap tyres a good idea? Find out everything you need to know at Canstar Blue.

– Read more
Bob Jane vs Goodyear: Car tyres compared

Bob Jane vs Goodyear: Car Tyres Compared

They are two iconic car tyre brands, but which one comes out on top? Read our review of Bob Jane and Goodyear at Canstar Blue.

– Read more
Michelin vs Bridgestone: Car tyres compared

Michelin Vs Bridgestone: Car Tyres Compared

Michelin and Bridgestone are both kings of the racing circuit, but which is the best on our city roads? Find out at Canstar Blue.

– Read more

Dunlop Vs Goodyear: Car Tyres Compared

Compare two of the world’s leading tyre manufacturers, Dunlop and Goodyear. Which offers the best value? Find out at Canstar Blue.

– Read more