Our review compares car servicing chains on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which car servicing chain they think is best!
Canstar Blue surveyed 343 Australians for their feedback on the car servicing chain(s) they’ve had their car serviced at in the last two years.
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
Bridgestone Select Tyre & Auto was rated five stars across all categories, including communication, customer service, effectiveness, value for money, cost transparency, efficiency and overall satisfaction.
In addition to selling tyres for a wide variety of car types and adventures, Bridgestone Select Tyre & Auto Service stores offer a number of services to help keep things running smoothly. Services include logbook servicing, in addition to brakes, suspension, steering alignments and mechanical repairs, with over 180 Bridgestone Select Tyre & Auto Service locations around Australia.
Bridgestone Select Tyre & Auto additionally provides mechanical repairs, wheel alignments and safety checks, as well as fleet servicing for local businesses, with a number of truck centres available around Australia, making it a handy option whether if you’re driving four wheels, or 18.
Mycar Tyre & Auto was rated five stars for value for money, with four stars for cost transparency, effectiveness, communication and overall satisfaction, and three stars for customer service and efficiency.
Formally known as Kmart Tyre & Auto Service, mycar Tyre & Auto still offers plenty of options for Aussie motorists, with more than 270 locations available around the country. Services can be booked online, with mycar Tyre & Auto additionally listing car brands that can be serviced at certain locations on its website.
mycar Tyre & Auto’s servicing products start with its Essential Service, with packaged deals, logbook servicing, fleet servicing and new car servicing also available. Additionally, mycar Tyre & Auto can conduct registration and safety inspections, as well as issue roadworthy certificates, ideal for those looking to get their car back on the road.
mycar Tyre & Auto also provides 12 months’ free roadside assistance for those who purchase the chain’s Essential Plus services, with customers also able to cash in on Flybuys points on most servicing purchases, helping drivers to rack up their rewards points as a tidy bonus.
Ultra Tune was rated five stars for effectiveness, four stars for efficiency, cost transparency, value for money and customer service, with three stars for communication and overall satisfaction.
With more than 260 locations around Australia, Ultra Tune is a popular option for many motorists, whether you’re looking for a new set of tyres or a car service. Bookings can be made online, with Ultra Tune offering a store finder on its website, making it easier for drivers to find their local retailer.
Service options include full logbook servicing, as well as specific services for brakes, air conditioning and suspension, with Ultra Tune offering 12 months’ free roadside assistance with any servicing purchase, although some terms and conditions apply. Full servicing details are outlined on the website, allowing drivers to know what to expect with each service, as well as which service may be the best fit for their vehicle.
Not all brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are several more brands to check out before making a purchase decision.
Most car manufacturers and servicing chains recommend that you service your car every six months or 10,000km, whichever comes first. However, depending on the car brand, whether you need a major or minor service, and what your logbook recommends, you may be able to leave it a bit longer. To ensure you don’t take a wrong turn check out Canstar’s guide on car servicing.
This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the past winners from Canstar Blue’s car servicing chain ratings:
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*Prices correct as of publication date.