Review of Leaptel internet plans
In this Canstar Blue review, we take a look at the pros and cons of signing up to a plan with Leaptel.
On this page:
Leaptel expert guide
Leaptel isn’t exactly the biggest name in the game, however the brand does offer internet plans over several different technology types. Plans do tend to be on the pricier side so it’s always important to have a look at the pros and cons before making any switching decisions.
Pros:
- 100% Australian owned with Melbourne-based customer service
- No lock-in contracts on NBN plans
- Multiple internet types and speeds available
Cons:
- Modem not included, but available as an add-on
- Prices are average, although new customer discounts are available
- No extras
Services offered
LeapTel offers a range of residential internet products, including NBN and fibre services from OptiComm, Redtrain, Lightning Wholesale, Frontier and ASN.
Leaptel does offer home phone services to bundle with internet plans, which customers can choose from pay-as-you-go rates or a monthly fee depending on your usage needs.
Coverage
Swoop offers plans across the NBN, Fixed Wireless, OptiComm and other internet networks. To check the network coverage in your area, head to the Leaptel website. Keep in mind that accessing certain internet types and even speed tiers may be limited at your home due to your internet connection type, so it’s best to check your address on any provider’s website before signing up to a plan.
Special features and bonuses
- Multiple internet types available: Leaptel offers NBN and, where available, other fibre connections including OptiComm, Redtrain, ASN Networks and Frontier Networks.
- Variety of speed tiers offered: NBN plans are offered on five speed tiers, as is OptiComm.
- Modems: You’re free to bring your own compatible, unlocked modem to all Leaptel plans; however, you can also pick up hardware directly from the provider. Leaptel offers modems on 12 and 24 month payment plans, as well as for an upfront fee.
- Home phone: Leaptel customers can add a home phone service to compatible plans, with call packages starting at $9.95 per month.
Leaptel internet plans
NBN
Leaptel offers NBN plans across NBN 25, NBN 50, NBN 100, NBN 500 and NBN 1000 speed tiers. These plans start from just under $70 per month and all come with unlimited data and no lock-in contracts. The NBN 500 speed tier is one that not many other telcos offer and may be a great option for bigger households or those who require fast speeds.
The below table features a selection of Leaptel NBN plans from Canstar Blue’s database, listed in order of cost from lowest to highest and then by data allowance. Use our free NBN comparison tool to see plans from a wider range of providers. These are products with links to a referral partner.
OptiComm
Leaptel is one of a smaller group of telcos that offer broadband on the OptiComm network. Plans are available across eight speeds tiers, although compatibility will depend on your address.
There is no minimum term with Leaptel’s OptiComm services, and no setup fees. All plans also include unlimited data.
Leaptel company information
Contact details
Need some help with your Leaptel plan or service? The telco offers several contact and support options, including:
- Technical support and sales: 1300 205 327
- Email: support@leaptel.com.au
- Live chat and messaging: available via the Leaptel website
Leaptel FAQs
Leaptel is an Australian company owned by its Melbourne-based founder.
Customers can sign up to a Leaptel internet plan via the Leaptel website or call centre.
Leaptel offers BYO modems for its internet plans, however it is your responsibility to ensure the modem is unlocked and compatible with Leaptel’s plans. Leaptel lists its requirements on their website.
Customers can pay bills, see old invoices or check their account through Leaptel’s customer portal. Leaptel offers automatic payment set ups or the option to manually pay your monthly invoices.
Is Leaptel a good deal?
Leaptel is not the cheapest of the cheap, and this is intentional. Moving away from the cheap and cheerful market segment, Leaptel focuses more on customer service to provide peace of mind to the consumer. So you won’t get rock bottom prices, but these cheap providers may still be worth a look into, especially if you don’t think you’d need to make use of customer service anyway.
Leaptel itself says that it shies away from the ‘cheap and cheerful’ to instead focus on customer service, though most of its plans are pretty in-line with what the cheapest providers are doing. While Leaptel may be $5 or so dearer in some cases, at the end of the day, you may find it worth the extra $5 monthly for a telco that differentiates itself on service and speed. You may think there’s some sort of catch, or that Leaptel punishes you in other areas, but its modem and activation fees and contract lengths are also pretty comparable to other providers. Leaptel is a smaller telco competing against some big bullfrogs, but you may find the leap to Leaptel worth it if you’re after a sea change from the array of providers that are ‘cheap and cheerful’.
Other internet plan providers worth considering
Leaptel isn’t the only telco offering a range of broadband plans, with some providers also offering great value for cheaper prices.