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Most Satisfied Customers | Aussie Broadband

Aussie Broadband continues to make a big impression in the NBN space, and has been rated best of the bunch in our review of bundled internet and entertainment providers. It achieved five stars across all categories, include overall satisfaction, value for money, entertainment inclusions and customer service.

Aussie Broadband bundles up best for internet & entertainment 

Until recent years, the idea of an internet bundle meant simply adding a home phone line to your broadband plan. But with landline use declining, and many of us switching solely to mobile for voice calling, internet-and-phone packages are less prevalent. 

Nowadays, bundles encompass more than just home phone calls – have you considered bundling in an entertainment pack with your internet? Many service providers now offer streaming or pay TV bundles, meaning you can get internet, a phone line and entertainment all in one neat package (even if you don’t actually use your home phone anymore!). 

In fact, entertainment add-ons have become one of the biggest points of difference when comparing internet plans. But before you dive into the deep rabbit hole of internet providers, consider our 2022 customer review and ratings for internet bundles as a good starting point. Ultimately, the key is to find a plan that best suits your needs – at a price you’re happy to pay – from a provider that makes life as easy as possible, with reliable performance and great customer service. So, who comes out on top for internet bundles that include an entertainment add-on?

Our latest review has seen more than 1,700 paying internet customers provide their feedback on their provider of choice, with the biggest telcos in the business compared. The idea is to give you as much information as possible, so you can make an informed decision about your next provider. You’ll want awesome and reliable internet, but also the convenience of on-demand entertainment. So which provider do Aussies rate best for all-in-one broadband and binge watching?

Best Internet Bundles

Canstar Blue’s 2022 review of internet providers with entertainment bundles saw these nine brands rated in the following order for overall satisfaction:

  1. Aussie Broadband
  2. Vodafone
  3. iiNet
  4. Dodo
  5. Optus
  6. Telstra
  7. AGL
  8. Foxtel
  9. TPG

Aussie Broadband was rated Australia’s best broadband bundle provider, achieving a five-star rating for overall satisfaction. Impressively, Aussie Broadband scored top marks across all seven categories, taking out five stars for speed and reliability, customer service, value for money, ease of setup, entertainment and inclusions and for bill and cost clarity.

Vodafone, iiNet, Dodo, Optus, Telstra and AGL each received four stars for overall satisfaction in our 2022 review, while household names Foxtel and TPG both achieved three stars. 

Those surveyed had any type of broadband connection – ADSL, cable or NBN – along with some form of internet and entertainment deal. Entertainment features can vary significantly between providers, from a basic Fetch TV inclusion, to the provider’s own streaming device, and various sports and movie packs. Read on for a guide to the internet bundles offered by the providers compared.

NBN Deals & Offers

The following table shows a selection of sponsored unlimited data Standard Plus Evening Speed (NBN 50), and Premium Evening Speed (NBN 100) plans on Canstar Blue’s database with links to referral partners.

Unlimited Standard Plus Evening Speed (NBN 50) Plans

The following table shows a selection of published unlimited Standard Plus Evening Speed (NBN 50) plans on Canstar Blue’s database, listed in order of standard monthly cost (excluding discounts), from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to referral partners.

Unlimited Premium Evening Speed (NBN 100) Plans

The table below shows a selection of published unlimited Premium Evening Speed (NBN 100) plans on Canstar Blue’s database, listed in order of monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to referral partners.

Internet Plans with Entertainment

The following table shows a selection of published unlimited data NBN 50 plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest. All of these plans include entertainment options such as Fetch TV, or offer these services as an optional add-on. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to referral partners.

Aussie Broadband Internet Bundles

After placing third in our 2021 ratings, Aussie Broadband has finally climbed to the number-one spot thanks to its combination of competitive NBN plans and optional Fetch TV packages. Aussie Broadband also took home our Most Satisfied Customers award for NBN providers in both 2019 and 2020, so has proved to be a popular option for customers looking for great value combined with stellar performance and high quality service. 

Aussie Broadband’s Fetch TV packages are offered with its range of unlimited data broadband plans. The Fetch Mini set-top box is available pre-bundled into four Aussie Broadband entertainment plans, priced from $79 per month for unlimited data.

Customers can add a Fetch Mini 4K to any plan from $10 per month, or a Fetch Mighty from $15. Channel packs are available from just $6 per month, or $20 for the Ultimate Pack with all available channels. All of Aussie Broadband’s NBN plans are contract-free, so if you do cancel your plan you’ll need to return your Fetch TV set-top box, or pay $135 for the Mini or $300 for the Fetch Mighty. 

Aussie Broadband scored a perfect rating in our 2022 report, achieving five stars across every category including value for money, overall satisfaction, speed and reliability, customer service, ease of setup, bill and cost clarity, and entertainment inclusions.

Vodafone Internet Bundles

Vodafone previously offered customers the option to add Android-powered Vodafone TV to their NBN plans. While this now isn’t available to new customers, Vodafone users who have already bought their Vodafone TV set top box can continue to use the device to stream content through separate subscriptions. 

Outside of Vodafone TV, customers can also add Netflix or Amazon Prime Video to their Vodafone bill and bundle the service with their NBN plan. Vodafone has also offered streaming-related bonuses on broadband plans, such as free Amazon Prime streaming.

Vodafone was awarded four stars for overall satisfaction in our 2022 ratings, and received a five-star score for customer service. 

iiNet Internet Bundles

iiNet has been a familiar face in our ratings for many years now, known for being the ‘go-to’ alternative to the big guys. The telco’s easy-to-add Fetch options make it a popular choice for entertainment bundles, with NBN plans beginning at $69.99 per month for unlimited data.

All of iiNet’s NBN plans include optional Fetch TV packs, featuring a set top box and 30 free pre-selected movies each month. This offer is available for $0 per month for your first 24 months on NBN 50, 100, 250 and 1000 plans, but does incur a $59.99 setup fee. After 24 months, Fetch is priced from $5 per month for a standard subscription. Premium channel packs are also available to add-on from an extra $6 monthly. 

iiNet achieved an overall satisfaction score of four stars in 2022, plus a five-star result for value for money and customer service.

Dodo Internet Bundles

Dodo’s streamlined plans offer unlimited data from $55 per month for NBN customers, with NBN 25, NBN 50 and NBN 100 speeds available. While customers could previously add a Fetch TV package to their account, this has recently been removed as an option for new sign-ups, so ratings are based on the experiences of respondents with existing Dodo/Fetch bundles. 

Dodo achieved an overall satisfaction score of four stars in our 2022 review, with five-star scores across almost all other categories.

Optus Internet Bundles

Internet giant Optus is a go-to entertainment option for football fans, offering exclusive access to national and international matches via Optus Sport  + OS Fitness – not to mention the English Premier League (EPL). This feature was previously available as a free inclusion on selected NBN and 5G broadband plans, but from August 1, 2022 will be priced at $6.99 per month for Optus customers. 

Optus’ Internet Family Entertainer plans do include a standard Netflix subscription, and customers can bundle other streaming services such as Amazon Prime Video and Paramount + through the telco’s SubHub service. If you’re looking for a gaming bundle, Optus’ specialised Internet Gamer plans feature unlimited data, plus gaming extras such as Game Path and an included ASUS Gaming modem.

Optus achieved four stars for overall satisfaction in our 2022 ratings, and four stars across all other categories.

Telstra Internet Bundles

Telstra’s broadband plans offer plenty of optional entertainment, but no longer include the telco’s Telstra TV streaming device as standard. Telstra TV can be added to plans from an additional $9 per month and offers easy streaming from Netflix, Stan, Foxtel Now, and more, plus catch up TV and on-demand movies and shows via Telstra TV Box Office.

Telstra TV can be bundled in with unlimited data plans from a total of $89 per month for both your broadband and set top box. Telstra customers can add Foxtel pay TV packages to their plan, including sports and movies packages, as well as bundle-in XBox consoles via the XBox All Access plan. Kayo Sports, BINGE, Disney+ and Flash are also all available to add to your Telstra account.

Telstra achieved an overall satisfaction rating of three stars in 2022, with four stars for speed and reliability, ease of setup, entertainment inclusions and bill and cost clarity.

AGL Internet Bundles

Energy provider AGL is a recent entrant into the telco space, but offers customers a small range of unlimited data NBN plans. There’s no option to bundle entertainment or streaming in with these plans, although customers can add electricity, gas or mobile phone plans to their internet account.

AGL was rated four stars for overall satisfaction in our 2022 report, and received four stars for both value for money and for entertainment inclusions.

Foxtel Internet Bundles

Long-time pay TV provider Foxtel now also offers home broadband plans, all of which are available to bundle with Foxtel entertainment packs. From $124 per month, customers get access to unlimited data on the NBN 50 speed tier, unlimited standard local and national calls, plus a Foxtel Plus pack with over 50 channels.

There are multiple bundles available, including NBN Broadband + Movies ($144 per month), Broadband + Sport ($149 per month), Broadband + Premium ($164 per month) and Broadband + Platinum Plus including Netflix ($25 per month). All plans are offered on a 12-month basis, with discounted rates often available for new customers. 

Foxtel scored an overall three stars for satisfaction in 2022, but received four stars for speed and reliability. 

 

TPG Internet Bundles

TPG previously offered IPTV extras with home broadband plans, but currently has no bundled-in entertainment options available for new customers. While entertainment isn’t included in TPG’s NBN plans, the company does have a competitive NBN range on offer, with prices beginning at $59.99 for unlimited data.

TPG was awarded three stars for overall satisfaction in 2022, and three stars in all other categories.

Types of Internet Bundles

Finding the best internet bundle for your needs will come down to what type of entertainment pack you’re interested in – be it sports, new movies, the latest TV shows, or all of the above. Here is a quick guide to the different types of internet bundles you’ll find with internet plans in Australia.

Internet Bundles with Sports

Sports fans can stream dozens of live and on-demand matches via Kayo Sports, which is available through Telstra TV (or to watch anytime through your smart TV, device, or laptop browser). If you’re a soccer/football follower, Optus Sport is your go-to service, and is available free on selected broadband plans.

For fans of the Fox Sports network, Foxtel is your best option. You can add a pay TV sports package to your plan through Telstra, or bundle both broadband and entertainment from Foxtel directly.

Recommended providers for sports:

  • Foxtel (Foxtel)
  • Telstra (Telstra TV with Kayo, Foxtel)
  • Optus (Optus Sport)

Internet Bundles with TV Shows

If your plan comes with a streaming device, such as Telstra TV, Vodafone TV or Fetch, you’ll be able to easily stream on-demand TV shows through Netflix, Stan, Foxtel Now, and more, depending on your specific device. Most streaming services such as Netflix require separate subscriptions, with prices beginning at around $9.99 per month.

You can also watch new-release TV via Foxtel, which is available to add to both Foxtel Broadband and Telstra. TV shows can also be viewed through channel packs available from Fetch, with prices beginning at $6 per month for packages (if not already included in your plan). You can also use Fetch and similar services to watch free-to-air and catch-up TV.

If you’re looking for international channels, try TPG’s IPTV service, or go with specialist NBN provider Flip (which offers a huge variety of multicultural TV packages).

Recommended providers for TV shows:

  • Telstra (Telstra TV, Foxtel from Telstra, BINGE from Telstra, Netflix from Telstra, Disney+ from Telstra)
  • Vodafone (Netflix, Amazon Prime Video via Pay With Vodafone )
  • Optus (Netflix, Amazon Prime Video, Paramount+, BritBox all via SubHub)
  • iiNet (Fetch)
  • Internode (Fetch)
  • Aussie Broadband (Fetch)
  • Foxtel (Foxtel)
  • iPrimus (Fetch)
  • Flip (International channels)

Internet Bundles with Movies

friendship and leisure concept

Aside from Foxtel, your best source of on-demand movies is Netflix or Stan (available to stream via Telstra TV, Vodafone TV, and Fetch), or through Telstra TV Box Office. If new release movies are the priority in your household, bundles that include streaming devices are the cheapest and easiest option.

Recommended providers for movies:

  • Telstra (Telstra TV, Telstra TV Box Office, Foxtel from Telstra, BINGE from Telstra, Netflix from Telstra, Disney+ from Telstra)
  • Vodafone (Netflix, Amazon Prime Video via Pay With Vodafone )(Vodafone TV)
  • Optus (Netflix, Amazon Prime Video, Paramount+, BritBox all via SubHub)(Netflix)
  • iiNet (Fetch)
  • Internode (Fetch)
  • Aussie Broadband (Fetch)
  • Foxtel (Foxtel)
  • iPrimus (Fetch)

Internet Bundles with Kids’ Shows

Looking to keep the kids occupied on weekends and school holidays? Foxtel offers a great selection of kids-only pay TV channels, including Nickelodeon, Cartoon Network, and the Disney Channel. Kid-safe viewing options are available from services such as Netflix, Disney+ and Stan, soe of which can be streamed via Telstra TV or Fetch TV, or added to telco subscription platforms such as SubHub or Pay With Vodafone.

Fetch’s premium Kids Pack is available to add to Fetch-friendly plans from $6 per month, and includes many of the channels you’ll find on Foxtel (such as Nickelodeon, Cartoon Network, and Disney).

Recommended providers for kids’ TV shows:

  • Telstra (Telstra TV, Foxtel from Telstra, BINGE from Telstra, Netflix from Telstra, Disney+ from Telstra)
  • Vodafone (Netflix, Amazon Prime Video via Pay With Vodafone)
  • Optus (Netflix, Amazon Prime Video, Paramount+ via SubHub)
  • iiNet (Fetch)
  • Internode (Fetch)
  • Aussie Broadband (Fetch)
  • Foxtel (Foxtel)
  • iPrimus (Fetch)

About the author of this page

This page was written and is regularly updated by Canstar Blue’s Telco Editor, Tara Donnelly. Having spent around a decade writing for and editing telco comparison websites, she’s an expert in all things phone & internet, including internet bundles and how to find the best deal for your family. She loves to highlight the next best internet deals, while flagging the things you need to be aware of. Tara also acts as a spokesperson for Canstar Blue.

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Frequently Asked Questions

Canstar Blue surveyed 12,243 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who currently have a bundled internet and entertainment plan in their name and they pay the bills – in this case, 1,775 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

Here are past winners of Canstar Blue’s Most Satisfied Customers – Bundled Internet ratings:

  • 2021: Vodafone
  • 2020: Vodafone
  • 2019: Vodafone
  • 2018: Internode
  • 2017: Internode
  • 2016: Internode
  • 2015: Internode
  • 2014: Internode

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