Canstar Blue’s annual comparison of internet bundles reviews plans from Internode, Foxtel, iiNet, iPrimus, TPG, Westnet, Belong, Dodo, Optus and Telstra based on network performance, contract clarity, ease of activation, bill clarity, customer service, value for money and overall satisfaction.
See our Ratings Methodology.
Internode has made it an incredible six years at the top of Canstar Blue’s customer satisfaction ratings for internet bundles, recording five stars on network performance, customer service and value for money.
Many of us have an unlimited mobile phone plan these days, with the classic landline phone becoming a bit of a relic in many Australian homes. However, bundles encompass more than just home phone calls – have you considered bundling in an entertainment pack with your internet? Many service providers are doing so, meaning you can get internet, a phone line and entertainment in one neat package.
And the good news is that internet bundles can be had on pretty much any broadband connection type – be it ADSL or cable, NBN or otherwise. Across these three connection types, there are more than 100 different service providers and most of them offer some form of home phone and internet bundle. But before you dive into the deep rabbit hole of internet providers in Australia, consider our 2018 customer review and ratings for internet bundles as a good starting point. Ultimately, the key is to find a plan that best suits your needs – at a price you’re happy to pay – and a provider that makes life as easy as possible with a reliable service and great customer service. So, who comes out on top for internet bundles?
Our latest review has seen more than 2,600 paying customers provide their feedback on their provider, with 10 of the biggest names in the business compared. But there remains a familiar face at the top of the ladder, with the 10 telcos rated in the following order for overall customer satisfaction:
Incredibly, it is the sixth year in a row that Internode has come out on top.
Those surveyed had any type of broadband connection – ADSL, cable or NBN – along with some form of home phone calling and/or entertainment included. Though what you should know is that the way the home phone part of the bundle is delivered is different based on what type of internet connection you have, so read on to see how ADSL, cable and NBN connections differ. Below is a selection of brands in our database with a direct link to the providers’ websites, keeping in mind that to add in phone bundles you may need to pay anything from $10-$30 extra per month on top of the base plan. These are sponsored products.
| Brand | Features | Max Data**/billing period | Advertised Cost^^/billing period | |
|---|---|---|---|---|
 |
Essentials+ NBN (Month to month contract)
min. cost $249 over first month |
Unlimited | $69 | Go To Site |
 |
min. cost $1,679.76 over 24 months |
Unlimited | $69.99 | Go To Site |
 |
min. cost $168.99 over first month |
Unlimited | $69.99 | Go To Site |
 |
min. cost $306 over first month |
Unlimited | $90 | Go To Site |
| View all NBN plans listed on Canstar Blue |
**^^View important information | |||
You may not have heard of Internode, but over the years it has built a solid reputation for good service and value. For ADSL home phone customers, expect to pay from $59.99 a month for its basic plans, but keep in mind that these come with PAYG calls on the ‘NodeLine’ service. Unlimited data will cost you about $10 more.
NBN customers get connected with a ‘NodePhone’ VoIP service from about $50 a month, again with PAYG calls. Users can also bundle a Fetch TV entertainment package from an additional $10 a month.
Customers are evidently satisfied with Internode and its bundled options, as it dominated the ranks with five stars in every category.
| Brand | Features | Max Data**/billing period | Advertised Cost^^/billing period | |
|---|---|---|---|---|
|
min. cost $1,679.76 over 24 months |
Unlimited | $69.99 | Go To Site |
|
min. cost $1,919.76 over 24 months |
Unlimited | $79.99 | Go To Site |
|
min. cost $2,399.76 over 24 months |
Unlimited | $99.99 | Go To Site |
| View all NBN plans listed on Canstar Blue |
**^^View important information | |||
Australia’s biggest telco rounds off this year’s review with three stars for overall satisfaction. Such is the size of Telstra that any move it makes is under intense scrutiny and this is perhaps why it achieved a flat three stars for overall satisfaction and in most other research categories.
Telstra’s plans start at $70 per month, but customers only receive 100GB data. Unlimited data starts at $90 a month. Plans are now available on a month-to-month basis, but with a $216 modem fee; this is waived if you stick around for 24 months.
For entertainment, customers can add Foxtel Now or Telstra TV, which is a solid way to watch Netflix, Stan and more. All plan options come with unlimited standard calls to local, national and mobile numbers.
| Brand | Features | Max Data**/billing period | Advertised Cost^^/billing period | |
|---|---|---|---|---|
|
min. cost $286 for first month |
100GB | $70 | Go To Site |
|
min. cost $306 for first month |
Unlimited | $90 | Go To Site |
| View all NBN plans listed on Canstar Blue |
**^^View important information | |||
iiNet has been a familiar face in our ratings for many years now, known for being the ‘go-to’ alternative to the big guys. Like with so many providers in the iiNet/TPG family, plans start at around $60 per month and from there it’s easy to add on call packs if you so choose, with ADSL internet plans usually including line rental as standard.
With these plans, you’ll pay a $10-$20 odd premium over the standard plans, and you’ll get unlimited local and national calls plus entertainment value. Calls to mobile phones are generally $10 extra again.
iiNet was a solid performer overall, rated four stars for overall satisfaction and every other category.
| Brand | Features | Max Data**/billing period | Advertised Cost^^/billing period | |
|---|---|---|---|---|
|
min. cost $1,679.76 over 24 months |
Unlimited | $69.99 | Go To Site |
|
min. cost $1,919.76 over 24 months |
Unlimited | $79.99 | Go To Site |
|
min. cost $2,399.76 over 24 months |
Unlimited | $99.99 | Go To Site |
|
min. cost $149.94 over first month |
Unlimited | $69.99 | Go To Site |
|
min. cost $159.94 over first month |
Unlimited | $79.99 | Go To Site |
|
min. cost $179.94 over first month |
Unlimited | $99.99 | Go To Site |
| View all NBN plans listed on Canstar Blue |
**^^View important information | |||
Despite its giant stature, TPG still offers a range of competitive phone and internet plans, with unlimited data at just under $60 a month. As with most providers, you can opt for a contract or go no-contract for an extra monthly fee.
Plans include PAYG calls as standard, with unlimited calls to landlines and mobiles in Australia available for $10 per month more. TPG performed pretty well in our 2018 review, rating four stars for overall satisfaction and in every other category.
| Brand | Features | Max Data**/billing period | Advertised Cost^^/billing period | |
|---|---|---|---|---|
 |
min. cost $1,289.82 over 18 months |
Unlimited | $69.99 | Go To Site |
|
min. cost $1,289.82 over 18 months |
Unlimited | $69.99 | Go To Site |
|
min. cost $2,009.82 over 18 months |
Unlimited | $109.99 | Go To Site |
| View all NBN plans listed on Canstar Blue |
**^^View important information | |||
A small telco brand that’s owned by Telstra, Belong offers some pretty simple bundled ADSL and NBN plans, starting at $55 a month for unlimited data, with its prices ultimately dependent on NBN speed tiers and data allowances.
Month-to-month contracts attract a $5 monthly premium, as well as a $60 modem fee. For an extra $10 per month, you’ll get the ‘Belong Voice’ pack, which includes unlimited calls to national numbers.
Belong declined in this year’s ratings, achieving three stars overall, as well as for other areas such as contract clarity and bill clarity – perhaps an indicator of its arguably tricky plan builder system. It did, however, score four stars for network performance and ease of activation.
| Brand | Features | Max Data**/billing period | Advertised Cost^^/billing period | |
|---|---|---|---|---|
 |
NBN Starter
min. cost $660 over 12 months |
Unlimited | $55 | |
|
min. cost $670 over 12 months |
Unlimited | $65 | Go To Site |
|
min. cost $1,080 over 12 months |
Unlimited | $90 | Go To Site |
| View all NBN plans listed on Canstar Blue |
**^^View important information | |||
Known as the ‘internet that flies’, Dodo is one of the cheapest providers in Australia to offer unlimited data plans. However, these cheapest plans do not generally include home phone line rental. To get the best value with Dodo you’ll have to bundle: expect data allowances to get a boost with ADSL plans, and ‘line rental’ coming as standard on NBN plans.
Plans include PAYG calling, but unlimited call packs start at about $10 a month on both connection types. NBN connections tend to use the NBN phone as standard.
Dodo was rated three stars for overall satisfaction and saw a mixed bag of results overall. Below is a selection of Dodo plans, keeping in mind that any bundles may cost extra – from phone bundles to Fetch entertainment packs.
| Brand | Features | Max Data**/billing period | Advertised Cost^^/billing period | |
|---|---|---|---|---|
 |
101GB Plan
min. cost $1,440 over 24 months |
101GB | $60 | |
|
Unlimited Plan – Supercharged
min. cost $1,680 over 24 months |
Unlimited | $70 | |
| View all NBN plans listed on Canstar Blue |
**^^View important information | |||
Renowned pay TV provider Foxtel now also offers home broadband plans, and a good deal of them can be bundled with home phone calls and Foxtel entertainment packs. From $104 a month, customers get access to unlimited data, unlimited standard local and national calls, plus Foxtel entertainment.
Bundle costs rise to $164 a month, which includes the Platinum HD pack. To bundle in the sports pack, the minimum you can expect to pay is $143 per month. Both NBN and ADSL bundles generally come on a 12 or 24-month contract, and NBN customers get access to the NBN 50 speed tier as standard.
Foxtel performed fairly well in our review this year, earning four stars overall, but notably achieving five stars for ease of activation. It scored three stars for value for money and network performance – it uses the Telstra network.
| Brand | Features | Max Data**/billing period | Advertised Cost^^/billing period | |
|---|---|---|---|---|
 |
Unlimited Broadband + Entertainment
min. cost $1,487 over 12 months |
Unlimited | $104 | |
|
Unlimited Broadband + Drama
min. cost $1,727 over 12 months |
Unlimited | $124 | |
|
Unlimited Broadband + Sport
min. cost $1,955.03 over 12 months |
Unlimited | $143 | |
|
Unlimited Broadband + Platinum HD
min. cost $2,207.03 over 12 months |
Unlimited | $164 | |
| View all NBN plans listed on Canstar Blue |
**^^View important information | |||
Perth-based telco Westnet falls under the iiNet umbrella, and offers similar plans and home phone calling packs. Unlimited data starts at $69.99 per month, with PAYG call rates come as standard. Users can bundle in a Fetch TV entertainment pack, and this is often included on 24 month contracts.
Overall the tiny telco from Western Australia was rated four stars, with the same score for most other categories, while being rated three stars for network performance and contract clarity.
It should be said, however, that Westnet has enjoyed strong success in Canstar Blue’s customer ratings over the years, often highest-rated in our ADSL/Cable review.
| Brand | Features | Max Data**/billing period | Advertised Cost^^/billing period | |
|---|---|---|---|---|
 |
Unlimited (Basic)
min. cost $1679.76 over 24 months |
Unlimited | $69.99 | |
|
Unlimited (Standard Plus)
min. cost $1,919.76 over 12 months |
Unlimited | $79.99 | |
|
Unlimited (Premium)
min. cost $2,399.76 over 24 months |
Unlimited | $99.99 | |
| View all NBN plans listed on Canstar Blue |
**^^View important information | |||
As a company under the Vocus Communications umbrella, iPrimus offers markedly different plans to Dodo. Bundle prices start at around $80 a month for unlimited data, and include home phone line rental, as well as unlimited local and national calls as standard.
Users can add a Fetch TV entertainment package for about an extra $10 per month. As for NBN plans, phone calls tend to be made over a VoIP service, and prices look to be the same overall as its ADSL plans.
In 2018, iPrimus was rated four stars for overall satisfaction and in most other categories.
| Brand | Features | Max Data**/billing period | Advertised Cost^^/billing period | |
|---|---|---|---|---|
 |
Unlimited Supercharged
min. cost $1,920 over 24 months |
Unlimited | $80 | |
|
Entertainment Supercharged
min. cost $2,160 over 24 months |
Unlimited | $90 | |
| View all NBN plans listed on Canstar Blue |
**^^View important information | |||
Internet giant Optus has a really slimline approach when it comes to bundled phone and broadband plans. Starting at $85 per month, all of its plans include home phone line rental, plus unlimited local, national, and Australian mobile calls. International call add-ons are available from $10 per month, and all plans feature included Optus Sport.
Optus’ $99 plan features unlimited standard local, national and Australian mobile calls, as well as both Optus Sport and Fetch TV (plus one premium Fetch channel pack).
Despite all it has to offer, Optus achieved three stars for overall satisfaction and for every other research category.
| Brand | Features | Max Data**/billing period | Advertised Cost^^/billing period | |
|---|---|---|---|---|
 |
85 Bundle Plan
min. cost $2,139 over 24 months |
Unlimited | $85 | |
|
99 Bundle Plan
min. cost $2,475 over 24 months |
Unlimited | $99 | |
|
85 Bundle Plan + speed boost
min. cost $2,859 over 24 months |
Unlimited | $115 | |
|
99 Bundle Plan + speed boost
min. cost $3,195 over 24 months |
Unlimited | $129 | |
| View all NBN plans listed on Canstar Blue |
**^^View important information | |||
If the big guys mentioned above aren’t tickling your fancy, looking to smaller providers may deliver what you’re after from a bundled phone and internet plan. Often, these tiny telcos offer competitive bundles, and with NBN VoIP services as standard. Some of the most prominent include:
While the big providers are probably going to be your first port of call, looking into a smaller provider may prove to be beneficial. Home phone packs are pretty much the same across the board, with $10 fees pretty much always providing unlimited calls to national landlines at the very least, though PAYG rates do vary wildly between providers.
Larger telcos may also provide a ‘known entity’ where you can pretty much expect a consistent level of service, which some smaller providers may not be able to replicate. That said, you should shop around and do your research before committing to a larger, or smaller provider.
With cheap mobile phone plans, many have ditched the landline phone, despite still clinging onto an internet bundle. Many also now have an unlimited data internet plan, which enables endless streaming and browsing.
Whether you’re on an NBN, ADSL or cable bundled plan, it pays to know what you’re after and what to look for, keeping in mind that home phone call packs often cost extra. And while there are many service providers out there, it’s first worth giving some thought to the major telcos that feature in these ratings. Providers are about more than just internet these days – with phone bundles, entertainment and more often all coming in one neat package.
ADSL connections use the traditional copper telephone lines to provide internet access, so bundling the two services together not only makes sense, but it can also prove to be pretty economical. Cable is basically the same type of deal, but if your home is connected to a cable service then you’ll be using high-speed fibre optic and slightly slower coaxial cables to get both internet and home phone lines.
However, the main caveat is that these plans often do not include any call packs. Instead you just ‘pay as you go’ (PAYG). While this is a great option for those mainly just using their mobile phones, the costs can add up quickly, especially if you’re paying 20c a minute or more for a call.
So, if you want an ‘all inclusive’ home phone internet bundle, you can expect to pay anywhere from an extra $10-$30+ per month on top of your basic internet plan, which can certainly add up.
NBN bundled plans could be considered more interesting than their ADSL or cable counterparts. This is because NBN plans often come with the choice of either a VoIP calling service or the NBN phone.
As for how you actually make a home phone call with an NBN connection, there are two methods as mentioned earlier – NBN phone and VoIP. Between the two, the difference lies in the detail:
Don’t fret though, because often this is all taken care of by your bundled NBN provider, with some even offering both types of calling service. NBN phone is generally more convenient but can be more expensive, where as VoIP phone set-up can be a hassle but could work out to be cheaper.
Like with ADSL and cable bundled plans, entry costs for these plans generally don’t include any VoIP or NBN phone call packs. This means that you’ll usually have to front up for an extra $10 or so per month, but this usually gets you unlimited national calls to landlines and mobiles. International call packs are an additional cost and can add anywhere up to $30 or more to your total bundle cost. Overall, in terms of bundling charges, customers are no worse or better off than their ADSL or cable counterparts, which is ultimately a good thing.
Whether you’re on an NBN, ADSL or cable bundled plan, it pays to know what you’re after and what to look for, keeping in mind that all those extras are going to cost you extra.
Canstar Blue surveyed 6,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who currently have a bundled internet and phone plan in their name and they pay the bills – in this case, 2,679 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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