For the second year in a row, Aussie Broadband has come out on top in Canstar Blue’s 2023 bundled internet and entertainment ratings, with an impressive five stars in all categories, including overall satisfaction.
Our ratings are based on surveys of Australians to find out what they think of their bundled internet and entertainment plan and provider, based on customer satisfaction. It’s like asking your friends and family what they think of their internet and TV/streaming plan, but all in the one place.
Canstar Blue surveyed 1,014 Australians with a current bundled internet and entertainment service for their feedback on the bundle providers they’ve been signed up to. Respondents had to have a current bundled internet and entertainment service in their name, which they pay the bill of.
Survey respondents are asked to rate their satisfaction with their internet and entertainment bundle provider from zero to 10, with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. Internet and entertainment bundle provider satisfaction is rated on the following criteria:
The winning brand is the brand that receives the highest Overall satisfaction rating. All the scores from the Overall satisfaction criteria are then combined and averaged to determine the overall winner.
To qualify in the ratings results, brands must have received a minimum of 30 responses to be included. Therefore, not all internet and entertainment bundle providers will be compared in this survey. Brands rated in this survey are listed below in order of best overall satisfaction.
Find more information on our Most Satisfied Customers ratings.
Here are some current NBN plan deals that might suit your needs but if not, keep scrolling to see more information and current NBN plans for providers we rate. The below offers may not include bundled entertainment.
The following table shows a selection of sponsored unlimited data Standard Plus Evening Speed (NBN 50), and Premium Evening Speed (NBN 100) plans on Canstar Blue’s database with links to referral partners.
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1 Month Contract (1 month min. cost $74.99) Typical evening speed of 50Mbps
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Unlimited Data/month |
$74.99 Cost/month |
Go to Site |
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1 Month Contract (1 month min. cost $99.99) Typical evening speed of 90Mbps
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Unlimited Data/month |
$89.99 Cost/month |
Go to Site |
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1 Month Contract (1 month min. cost $85) Typical evening speed of 50Mbps
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Unlimited Data/month |
$85.00 Cost/month |
Go to Site |
The following table shows a selection of published unlimited Standard Plus Evening Speed (NBN 50) plans on Canstar Blue’s database, listed in order of standard monthly cost (excluding discounts), from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to referral partners.
The table below shows a selection of published unlimited Premium Evening Speed (NBN 100) plans on Canstar Blue’s database, listed in order of monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to referral partners.
Like its result for our NBN provider ratings, Aussie Broadband came out on top in 2023 with a five star rating across all categories, including customer satisfaction. This is the second year in a row that Aussie Broadband has won our Most Satisfied Customers ratings for bundled internet and entertainment.
Aussie Broadband offers a range of internet options including NBN plans and Opticomm plans, with the option to add Fetch on to your service. You’ll need to pay an additional monthly cost for your chosen Fetch box, along with any additional extras such as channel packs or multi-room usage.
Telstra improved on its 2022 sixth place result, coming in second for our 2023 ratings. It scored four stars across most categories, including overall satisfaction, customer service and entertainment inclusions, however it scored three stars for value for money.
Telstra has been one of the leaders in the bundled internet and entertainment space. While it started off with packages like Foxtel and Telstra Box Office, Telstra now offers a wider range of entertainment add-ons that can be bundled with a range of services, including NBN plans. Telstra’s entertainment add-ons include Disney+, BINGE, Kayo, Xbox, Spotify, Foxtel and more.
iiNet came in third place with four star ratings across all categories including customer satisfaction, speed and reliability, value for money and entertainment inclusions.
As part of the TPG Telecom group, iiNet offers the option to add Fetch onto your internet plan for an additional monthly cost, although it may be included for free on some plans from time to time. iiNet offers a range of internet services, including NBN and 5G home wireless.
In fourth spot was Vodafone, which scored its only five stars for ease of setup. It scored four stars for overall satisfaction, speed and reliability, customer service and value for money, and scored three stars for bill and cost clarity and for entertainment inclusions.
Vodafone’s entertainment inclusions have been fairly inconsistent over the years. While customers were previously able to add on ‘Vodafone TV’, this service is no longer available to new customers. Likewise its ‘Pay with Vodafone’ bundling option, where you could add Netflix and other services to your account, is no longer available. Vodafone customers are still able to add a PlayStation 5 console and select accessories to their eligible account, including NBN, 4G home internet and 5G home internet services.
Optus came in fifth with a mix of four and three star results, scoring four stars for ease of setup, entertainment inclusions and overall satisfaction. It scored three stars for speed and reliability, customer service, value for money and bill and cost clarity.
Optus has always offered a range of entertainment add-ons, even if these have changed over the years. Now its main entertainment offering is Optus SubHub — a subscription bundling service available to customers on eligible plans, including NBN. In addition to Optus Sport, you can also bundle subscriptions from Netflix, BINGE, Amazon Prime and more. The more subscriptions you bundle, the more you’ll save.
Foxtel secured sixth position in our ratings, scoring three stars across all categories including overall satisfaction, value for money and entertainment inclusions.
Foxtel has been the dominating pay TV service in Australia for decades, so moving into the internet and entertainment bundling space was a no-brainer. All plans include NBN 50 speeds, and it’s your choice of Foxtel package — including Movies and Sports bundles — that will determine the monthly cost.
Dodo rounded out our ratings, scoring three stars across all categories including overall satisfaction, customer service and ease of setup.
While Dodo had previously offered the option to bundle Fetch with your internet plan, this is no longer available to new customers. Dodo is now focused on bundles with internet and energy (electricity and gas) plans.
There aren’t too many providers that allow you to bundle entertainment extras with your internet plan, so the pool of providers to compare is much smaller. Several major providers such as Vodafone and Dodo now no longer offer entertainment bundling at all, or have reduced what is on offer.
If you’re looking for other bundling options, you can check out our Most Satisfied Customer ratings for Bundled Energy and Telecommunications Providers.
There are plenty of entertainment services vying for our attention, from streaming to more traditional pay TV services. Out of customers we surveyed, 34% used their bundled subscription service as their primary form of entertainment, proving that bundled internet and entertainment packages are still a useful service to many Aussies.
However, with a smaller pool of providers offering the option to bundle entertainment with an internet plan, it can be easier to compare these plans and providers than if you’re looking for just internet. Of course, you’ll need to have a clear idea of what kind of entertainment extras you’ll want, whether this fits with your budget and whether an internet and entertainment bundle is right for you.
You’ll also need to consider the internet plan available to bundle with the entertainment extras. It’s possible that the entertainment add-ons might only be available with a certain type of internet plan, such as NBN. You’ll also need to ensure that you’re signing up to the right internet plan with the right speeds for your household needs.
The entertainment extras will differ between providers. Both Telstra and Optus offer the option to bundle in streaming services, but these services will still be an additional monthly cost (although some might include discounts or some free months). Other providers may offer the option to add on gaming consoles and associated accessories/services, while others might simply offer a set top box, such as Fetch.
It’s important to consider the additional costs of these entertainment bundles as they are usually add-ons to your existing plan and might only offer the convenience of paying for multiple services on the one bill. Any free add-ons might also come with a catch, or only offer free service or discounts for a limited time. It’s always worth reading through the plan’s inclusions and terms and conditions so you know what you’re signing up to.
Bundling entertainment with your internet doesn’t always come cheap. Most of these services will require you to pay a monthly cost in addition to your internet plan. Consider which internet plan is right for you (internet type, speed, add-on modem, etc) and compare a range of plans and providers to see how much the ideal plan will cost you, then consider whether plans with the entertainment packages will still fit within your budget.
You might find that it’s cheaper to sign up to an internet plan and streaming service separately, rather than bundling on the one plan.
While providers used to offer entertainment extras as a way to entice new customers to sign up to a plan, these days it’s more about the convenience of having your internet and entertainment on the one bill. In fact, only 21% of our survey respondents chose their internet plan specifically for its entertainment options.
It’s also important to consider whether you will actually use the entertainment add-ons, or if you can find cheaper alternatives elsewhere. For example, a set top box might not be as useful now that many of us have smart TVs, gaming consoles or other methods of viewing our streaming services on a TV. While it might be tempting when you’re comparing plans, it’s important to consider how much you’ll use these services, and whether any additional costs are worth it.
There are plenty of different internet types and plans on the market, some of which are available to bundle with entertainment. However, choosing a plan based purely on its entertainment options might mean you’re signing up to an internet plan that is unsuitable for your home and needs, and it might be costing you more.
Choosing which internet plan is right for you first up — whether that’s NBN, home wireless or another internet service — means you’ll be getting the right plan to suit your needs, and it can then help you narrow down your plan comparisons if you’re seeking out entertainment bundles.
It’s important to compare a wide range of plans and providers before signing up to any internet plan, regardless of its entertainment bundling, to ensure you’re getting the right service for your needs and your budget.
Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for the last 4 years, with a dedication to providing Aussies with all the information they need to make better purchasing decisions. She holds a Bachelor of Arts in Communications and Media from Macquarie University and has a decade of professional writing experience in print and digital media.
Meet the Editorial Team
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Meet the Research TeamCanstar Blue surveyed 12,200 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who currently have a bundled internet and entertainment plan in their name and they pay the bills – in this case, 1,014 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
Here are past winners of Canstar Blue’s Most Satisfied Customers – Bundled Internet ratings:
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