Best-Rated NBN Providers in Australia

See Our Ratings Methodology.

Most Satisfied Customers | Aussie Broadband

Aussie Broadband has made a triumphant return to the top of Canstar Blue’s ratings for NBN Providers, after taking out the top spot in 2019 and 2020. It achieved a clean sweep by scoring five stars across all categories, including overall satisfaction.

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How we rate NBN providers

Our ratings compare a range of NBN providers based on customer satisfaction, as rated by Australians. Think of it like asking a wide range of Aussies about what NBN provider they think is best, but all in one place.

Canstar Blue surveyed 4,651 Australians with a current NBN service for their feedback on NBN providers they’ve been signed up to. Respondents had to have a current internet service in their name, and be the bill payer.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Survey respondents are asked to rate their satisfaction with their NBN provider from zero to 10, with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. NBN provider satisfaction is rated on the following criteria:

  • Overall satisfaction: measures consumer satisfaction with an NBN provider as an individual score, NOT the combined total of all criteria.
  • Speed and reliability: the internet service was fast enough for the speed tier (and expected typical evening speeds) and performance was adequate with minimal service dropouts, disruptions, etc.
  • Customer service: the NBN provider had multiple service options for customers and was relatively easy to get in contact with.
  • Value for money: the cost for the plan was reasonably priced for the quality of service and performance provided.
  • Ease of setup: the sign up process was rather simple and quick.
  • Bill and cost clarity: the bill supplied by the NBN provider was easy to understand.

The winning brand is the brand that receives the highest Overall satisfaction rating. All the scores from the Overall satisfaction criteria are then combined and averaged to determine the overall winner.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the Overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and therefore win the award. If a clear leading brand still cannot be determined from the supporting criteria, joint winners will be declared.

To qualify in the ratings results, providers must have received a minimum of 30 responses to be included. Therefore, not all NBN providers will be compared in this survey. Providers rated in this survey are listed below in order of best overall satisfaction.

  • Aussie Broadband
  • SpinTel
  • Westnet
  • Exetel
  • iiNet
  • Internode
  • TPG
  • Belong
  • iPrimus
  • Origin
  • Tangerine Telecom
  • AGL
  • Telstra
  • Optus
  • Foxtel
  • Dodo
  • Vodafone

Find more information on our Most Satisfied Customers ratings.

NBN offers you might like

Here are some current NBN plan deals that might suit your needs but if not, keep scrolling to see more information and current NBN plans for providers we rate.

The following table shows a selection of sponsored unlimited data Standard Plus Evening Speed (NBN 50), and Premium Evening Speed (NBN 100) plans on Canstar Blue’s database with links to referral partners.

Unlimited Standard Plus Evening Speed (NBN 50) Plans

The following table shows a selection of published unlimited Standard Plus Evening Speed (NBN 50) plans on Canstar Blue’s database, listed in order of standard monthly cost (excluding discounts), from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to referral partners.

Unlimited Premium Evening Speed (NBN 100) Plans

The table below shows a selection of published unlimited Premium Evening Speed (NBN 100) plans on Canstar Blue’s database, listed in order of monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to referral partners.

Best NBN Providers in Australia

  1. Aussie Broadband
  2. SpinTel
  3. Westnet
  4. Exetel
  5. iiNet
  6. Internode
  7. TPG
  8. Belong
  9. iPrimus
  10. Origin
  11. Tangerine Telecom
  12. AGL
  13. Telstra
  14. Optus
  15. Foxtel
  16. Dodo
  17. Vodafone

1. Aussie BroadbandAussie broadband logo

Ratings result

Aussie Broadband made a clean sweep in our ratings for 2023, scoring five stars in all categories including overall satisfaction, speed and reliability, customer service and value for money.

Editor’s notes

Aussie Broadband has grown significantly in the past several years, in what is a very crowded NBN market. While the bigger providers have started to lose market share, Aussie Broadband has experienced consistent growth, and its ratings results indicate it is still a popular provider with its customers.

Its NBN plans are priced fairly average, although slightly more expensive than some of its competitors, however its Australian-based customer support could be a drawcard if this is a top priority for you. In addition to NBN plans, you can also sign up to Opticomm plans, SIM-only postpaid plans, mobile broadband plans and entertainment add-ons (in the form of Fetch).

2. SpinTel

Ratings results

SpinTel has been another popular provider with its customers; after coming in 3rd in 2022, it has jumped up to second for our 2023 ratings, scoring four stars for overall satisfaction. It also scored four stars for speed and reliability, customer service, and ease of setup along with bill and cost clarity. It picked up five stars in value for money, while scoring only three stars for customer service.

Editor’s notes

SpinTel keeps its NBN plans fairly straightforward with a selection of speeds that can be bundled with an optional modem and phone line. Its NBN plan prices are on the slightly cheaper end of the average price range, however its fastest speed tier is currently NBN 100, so you’ll need to shop elsewhere if you’re looking for the super fast NBN 250 or NBN 1000 speed tiers. You can also pick up phone plans, mobile broadband and 5G home internet plans.

3. Westnet

Ratings results

Westnet proved its popularity in this year’s ratings with four stars across most categories including overall satisfaction, speed and reliability, and customer service, while it scored five stars for value for money. Westnet was the only provider to score four stars for customer service, behind Aussie Broadband’s five-star result.

Editor’s notes

As of December 2023, Westnet is no longer accepting new customers, with existing customers to be switched to an iiNet service in 2024.

4. ExetelExetel Logo

Ratings results

In fourth spot was Exetel, which made a big jump up from its 10th position in the 2022 ratings. Exetel scored five stars for value for money, plus four stars for speed and reliability, ease of setup, bill and cost clarity and overall satisfaction, along with three stars for customer service.

Editor’s notes

Exetel, which is owned by fellow NBN provider Superloop, offers a wide range of NBN speed tiers starting at NBN 25 and going up to NBN 1000, with fairly averagely priced plans. It also offers a range of other fibre internet plans including OptiComm and LBN Co, along with mobile phone plans. Exetel has also won Canstar Blue’s Innovation Excellence award in 2023 for its ‘My Speed Boost’ add-on.

5. iiNet

Ratings result

iiNet rounded out the top five, scoring four stars across most categories including overall satisfaction, speed and reliability and value for money, and scored three stars for customer service.

Editor’s notes

Another provider which forms part of the TPG Telecom umbrella, iiNet has been a big name in the internet space for many years. It offers a wide range of NBN plans, starting at NBN 12 speeds and going up to the ultra-fast NBN 1000. iiNet also offers a wide range of non-NBN internet plans including 5G home internet and home wireless broadband, along with a range of prepaid phone plans.

6. Internodeinternode logo

Ratings result

Taking out sixth spot was Internode, with four stars in speed and reliability, ease of setup, bill and cost clarity and overall satisfaction. It scored three stars in both customer service and value for money.

Editor’s notes

As of December 2023, Internode is no longer accepting new customers, with existing customers to be switched to an iiNet service in 2024.

7. TPG

Ratings result

TPG scored an almost four-star sweep with four stars in most categories including overall satisfaction, and speed and reliability along with ease of setup. Its only three star score was in customer service.

Editor’s notes

Perhaps one of the biggest names in the NBN space is TPG, which merged with Vodafone several years ago to form the TPG Telecom group. Like its fellow TPG Telecom companies, its NBN plans start at NBN 12 speeds and go up to NBN 1000, so there’s a speed for all types of households. Its NBN plan prices are slightly cheaper than some of its TPG Telecom counterparts, especially if you’re looking at the slower speed tiers. TPG also offers a range of home wireless broadband plans and mobile phone plans.

8. Belong

Ratings result

Down from its sixth position in 2022 is Belong. Even though it placed eighth in this year’s results, it still scored four stars in most categories including overall satisfaction, speed and reliability and value for money. Customer service was its only three-star result.

Editor’s notes

Belong, a Telstra subsidiary, keeps things super simple and straightforward with a range of NBN plans across NBN 25, NBN 50 and NBN 100. You also have the option to BYO modem or add on a modem, and all Belong NBN plans include a free mobile SIM with $80 of credit pre-loaded.

9. iPrimusiPrimus Logo

Ratings result

iPrimus came in at ninth with four stars across most categories including overall satisfaction, speed and reliability and value for money, while it scored three stars for customer satisfaction.

Editor’s notes

iPrimus, which is part of the Vocus Communications umbrella company along with Dodo, offers a simple selection of NBN plans. Options start at NBN 25 speeds and go up to NBN 1000, with each additional speed available as a speed ‘add on’ to the core NBN 25 plan. iPrimus also offers Fetch and a small selection of mobile plans.

10. Originorigin-energy-logo

Ratings result

Rounding out the top ten is the 2022 winner, Origin, which slipped behind in the 2023 ratings. It scored four stars for speed and reliability along with value for money, and three stars in the remaining categories including overall satisfaction, customer service, ease of setup and bill and cost clarity.

Editor’s notes

While mostly known as an energy provider, Origin made its mark in the NBN space, winning the 2022 Most Satisfied Customer ratings for NBN providers, and winning the 2023 Most Satisfied Customers award for bundled energy and telecommunications providers. Its strength is in bundling, with discounts on your internet if you bundle with an energy service. Origin’s internet plans are fairly simple, with speeds starting at NBN 25 and going up to NBN 1000.

Other NBN providers

The remaining NBN providers that were included in our 2023 ratings for Most Satisfied Customers for NBN Providers included:

  1. Tangerine Telecom
  2. AGL
  3. Telstra
  4. Optus
  5. Foxtel
  6. Dodo
  7. Vodafone

The remaining seven providers all scored three stars for overall satisfaction, along with three stars for customer service. Results in the other categories varied with three and four star results for most brands, while Dodo and Vodafone scored three stars across all categories.

Of course, with the sheer number of NBN providers in operation, there are far more providers than those that have been included in our ratings. You can use our NBN plan comparison tool to compare more NBN plans and providers.

The following table shows a selection of published unlimited NBN 50 plans on Canstar Blue’s database, listed in order of standard monthly cost, from lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to referral partners.

How to compare NBN providers and plans

There are close to 200 NBN providers offering internet services across Australia, so it can be a complicated market to navigate. While many might be tempted to sign up to an NBN plan with their phone plan provider, or a name they’re familiar with, shopping around and comparing a wider range of plans and providers could help you save money and find a plan that is better suited to your household’s needs.

When you’re comparing NBN providers and their plans, there are a few key things you’ll want to consider to help you find the best plan for your needs.

Speed

There are several different speed tiers available, however not all providers will offer every speed. Understanding which NBN speed you need is important to ensure that you’re not suffering the slow speeds of a plan that isn’t suited to your usage, along with ensuring that you’re not paying too much for a speed that you don’t need.

When comparing NBN providers, it’s best to have an idea of which speed tier you need, so you can then compare providers across other factors such as cost and any extras you may want (modem, entertainment, etc).

The most popular speed tier is NBN 50 (27% of survey respondents were on an NBN 50 plan), which may also be the fastest speed available to you depending on the NBN connection type at your address. In order to sign up to a faster plan, you may need a FTTP or HFC connection, but it’s always best to check with the provider before signing up to a plan.

Cost

Once you have an idea of which speed you need, you can compare a range of plans on that speed tier to see how much providers generally charge for these services. If you have a set budget, you might prefer to look at providers that fit within your price range. Likewise, if you’re looking to save some money on your plan fees, you might prefer to look at providers which offer discounts on your plan fees.

According to our survey results, the average price Aussies pay for their NBN plan is $75 per month, which is around what you can expect to pay for some NBN 50 plans. Cheaper plans will typically cost less than this, while faster NBN plans will cost closer to $100 and up.

Modems, entertainment add ons and more

Some NBN providers will offer extras beyond the simple plan, sometimes with an additional cost. This can come in the form of a modem, which could be for an upfront cost or with fees waived if you stay connected for a set amount of time. Some providers also offer the option to add on a home phone line (and call packs), entertainment inclusions and more. If you’re after a plan with any of these extras, it could be worth shopping around to see what is on offer.

What do Aussies think about their NBN service?

While 45% of survey respondents found the process of switching to the NBN to be easy, some Aussies still experience issues with their NBN service or provider.

The most common issue Aussies have experienced with their NBN service is dropouts (37%), followed by speed issues, such as slow downloads/uploads (31%) and connection issues (24%). A lucky 43% of our respondents claimed to have not experienced any issues with their service.

When it comes to what Aussies value the most from their NBN provider, data allowance tops the list (with an importance rating of 8.3), potentially indicating that access to unlimited data is a priority for many households. Equal second with 8.2 is the cost of the plan and the download speed, while having a modem included with the plan was also important with a 8.0 rating. Being able to manage an account through a mobile app and retail store assistance were rated the lowest two factors, with 5.9 and 5.5 ratings respectively.

It’s also clear that Aussies are generally happy to stick to their NBN provider long-term. Out of those surveyed, 12 years was the average amount of time that respondents had been with their provider.

Of course, if you’re unhappy with your current NBN provider, or you’re hoping to get a better deal elsewhere, it always helps to compare a wide range of NBN plans and providers to find the best plan for your needs.

About our telco experts


Emma Bradstock: Senior Telco Specialist

Emma-Circle

Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for the last 4 years, with a dedication to providing Aussies with all the information they need to make better purchasing decisions. She holds a Bachelor of Arts in Communications and Media from Macquarie University and has a decade of professional writing experience in print and digital media.

Meet the Editorial Team

Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

Meet the Research Team

Frequently Asked Questions

Canstar Blue surveyed 12,200 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who currently have an NBN plan in their name and they pay the bills – in this case, 4,651 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

Here are past winners of Canstar Blue’s Most Satisfied Customers – NBN Providers ratings:

  • 2022: Origin
  • 2021: MATE
  • 2020:Aussie Broadband
  • 2019: Aussie Broadband
  • 2018: Internode
  • 2017: iiNet
  • 2016: TPG

There are close to 150 NBN providers in Australia as listed on the NBN Co website. In such a competitive market, some providers may no longer be offering services or could be operating under a different name. Some providers may also only offer business NBN plans or limited internet services.

It’s important to always check a provider’s website and read the plan’s critical information summary before signing up with a new NBN provider. If you have further questions, you can contact the provider directly.

  • 10Mates
  • 1300EasyISP
  • 2it Technology
  • Accord with Officeworks
  • Ace Internet
  • Activ8me
  • Adam Internet
  • AGL
  • Airtel
  • Alpha
  • Alpha Call
  • Ant
  • Aqua Mobile
  • ASB Communications
  • Ascensa
  • AusBBS
  • Aussie Broadband
  • Aussie Web & IT Solutions
  • Australia Online
  • Australia Post Broadband
  • Beagle Internet
  • Belong
  • Bendigo Telco
  • Best Telecom Australia
  • Boom Broadband
  • Broadband Solutions
  • Buroserv
  • Business Technology Centre
  • Bvivid
  • Candour Communications
  • Carbon Comms
  • Centel Communications
  • Central Coast Internet
  • Clear
  • Click Access
  • Connected Australia
  • CountryTell
  • CyberTel Telecom
  • Datalife
  • Datawave
  • Dodo
  • Easynet
  • ECN Communication
  • EHW Technology
  • EscapeNet
  • Exetel
  • FairTel
  • Fantel

  • FibreMax
  • Flip
  • Foxtel broadband
  • Frankston Internet
  • Future Broadband
  • Fuzenet
  • GenNext
  • Gippsland Broadband
  • Gointernet
  • Goodtel
  • Green Tree Frog
  • Harbour ISP
  • Hello Broadband
  • I.Net.Au
  • If Telecom
  • IIG
  • iiNet
  • InfiNET Broadband
  • Inspired Broadband
  • Intexchange
  • Internode
  • Interphone
  • iPrimus
  • Ipstar
  • JustISP
  • Key Internet
  • Kinetic
  • KloudPhone
  • Kogan Internet
  • Launtel
  • LeapTel
  • Lightning IP
  • Linear G
  • Lizzy
  • Mad Over Tech
  • Mate
  • Matilda
  • Melbourne Phone
  • Mid North Coast Internet
  • Mint Telecom
  • Moose Mobile
  • More
  • Movox
  • My Telco Mate
  • MyNetFone
  • MyOwn Tel
  • Nelson Bay Online
  • NewSprout

  • Nexon
  • Next Business Telecom
  • NodeOne
  • Nornet
  • Occom
  • OntheNet
  • Optus
  • Origin
  • Powercom Pacific
  • Prime Telecom
  • Qured
  • Real World Technology Solutions
  • Roctel
  • SkyMesh
  • Southern Phone
  • SpinTel
  • Start broadband
  • Steele Technology
  • Sumo
  • Superloop
  • Switched On Australia
  • Swoop
  • Tablelands Communications
  • Tangerine
  • Tasmanet
  • Telair
  • Telstra
  • The George Baini Group
  • The Internet Provider
  • TIG Telecom
  • Tomi
  • TPG
  • Truetelco
  • UniqAus
  • URL Networks
  • UTelecom
  • Veetel
  • Vocal
  • Vodafone
  • VoIPex
  • Vonex Telecom
  • Wesnet
  • Wired & Wireless
  • X Integration
  • YourHub
  • Zettanet

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