Our ratings compare a range of NBN providers that offer business services, based on customer satisfaction as rated by Australians.
Canstar Blue surveyed 351 Australians with a current business NBN service for their feedback on NBN providers they’ve been signed up to. Respondents had to have a current fixed-line service account for a business and that business pays the bills.
Survey respondents are asked to rate their satisfaction with their business NBN provider from zero to 10, with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. Business NBN provider satisfaction is rated on the following criteria:
The winning brand is the brand that receives the highest Overall satisfaction rating. All the scores from the Overall satisfaction criteria are then combined and averaged to determine the overall winner.
To qualify in the ratings results, brands must have received a minimum of 30 responses to be included. Therefore, not all NBN providers offering business services will be compared in this survey. Brands rated in this survey are listed below in order of best overall satisfaction.
Find more information on our Most Satisfied Customers ratings.
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Taking out top spot in our ratings for the third year in a row, iiNet scored five stars across almost all categories, including value for money, client service, bill clarity, clarity and flexibility of contract and customer satisfaction. It scored four stars for network performance.
iiNet keeps its business NBN offerings fairly simple with NBN 50 or NBN 100 speeds and your choice between three plans with different data and call inclusions. You’re also able to choose a 24-month plan or no-contract month-to-month plan, along with the option to BYO modem or add-on a modem (which will incur an upfront cost if you go no-contract).
In addition to your internet plan, iiNet offers the option to add on business VoIP international call packs and business phones, and also offers separate BizPhone packages which include devices and call packs.
Optus took out second with four stars for overall satisfaction, along with network performance and client service. It scored five stars in the remaining categories — value for money, bill clarity and clarity and flexibility of contract.
Optus offers a wider range of NBN speeds for its business plans, with NBN 50, 100, 250 and 1000 speed tiers available (actual speeds experienced may differ). You’ll then have the option to choose from a basic plan (which includes a modem) or its Business Internet Plus Professional plan which, in addition to the modem, includes services like a WiFi booster and WiFi security.
Rounding out our ratings was Telstra, with three stars for overall satisfaction and client service. It scored four stars for value for money, bill clarity and clarity and flexibility of contract, but scored five stars for network performance — the only one of the three providers to do so.
Telstra’s business plans are fairly straightforward, with one plan offering NBN 50 speeds and another plan with NBN 100 speeds. Both plans include a modem with 4G mobile backup during outages, unlimited calls to standard Australian landlines and mobile, unlimited data and advanced cyber security.
The above three mentioned providers aren’t the only telcos offering NBN plans for businesses. If you’re looking for an internet plan to service your business, here’s a list of other providers offering NBN business plans:
Having a fast and reliable NBN service is an essential part of running a business these days, with 61% of our survey respondents stating that fast internet is crucial to their business. With 22% claiming to regularly suffer from slow or unreliable internet and almost a quarter (24%) claiming that an internet outage affected their business, finding a quality and reliable service is a must.
When you’re looking at business NBN services, it’s important to ensure you’re choosing a plan that will best suit your needs.
Much like your home internet service, having the right speed tier is essential to choosing the best NBN plan for your business. You should have an idea of how your business will use the internet, such as for video conferencing along with downloading and uploading large files, in addition to how many people will be using the internet. This will give you an idea of which speed tier will suit your business needs the best.
You’ll also want to consider if you need any extras or add-ons to your internet services. This could include a modem, call packs and/or landline phones, internet security, dedicated customer service and more.
Not all providers will offer these services, and some may offer more add-ons and extras than others. Consider how important these services are to your business and compare providers to find the deal that will get you the best value for your money.
Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for the last 4 years, with a dedication to providing Aussies with all the information they need to make better purchasing decisions. She holds a Bachelor of Arts in Communications and Media from Macquarie University and has a decade of professional writing experience in print and digital media.Meet the Editorial Team
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.Meet the Research Team
Canstar Blue surveyed 2,022 Australian small to medium-sized business owners or key decision-makers (i.e. the key decision-maker for the business) across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who currently have a business broadband plan and the business pays the bills – in this case, 351 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
Here are past winners of Canstar Blue’s Most Satisfied Customers – Business NBN Providers ratings:
Australia’s Best-Rated Business NBN Providers & Plans - November 14th
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Australia’s Best-Rated Business NBN Providers & Plans - August 31st
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Dozens of smaller ISPs have sprung up in the last few years to take advantage of the NBN, and many offer plans which provide similar or even better value compared to the major players.– Read more
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*Prices correct as of publication date.