Business NBN Plans & Providers

Canstar Blue’s annual review of business broadband providers has seen Optus, iiNet, TPG and Telstra compared on customer service, network performance, value for money, contract clarity/flexibility, bill clarity & overall satisfaction.

See our Ratings Methodology.

Most Satisfied Customers | Optus

Optus is Canstar Blue’s best-rated business broadband provider for 2020, leading the way in overall satisfaction, customer service and contract clarity & flexibility.

Optus is Australia’s best-rated business NBN provider

No matter the industry, every small business needs an internet connection to survive. Whether it’s organising rosters, doing the pay run, emailing staff, operating point-of-sale systems, or ordering products, businesses in Australia can thrive with a solid broadband connection. As they say, a small business is only as good as its communications, and having reliable and fast internet is a sure-fire way to keep communications flowing. So if your small  business is less than satisfied with your current internet provider, our 2020 review and ratings may help you find a better deal.

Canstar Blue annually surveys hundreds of business owners and key decision-makers across Australia to find out which broadband providers are consistently delivering, and which are more like a bump in the road. After a lengthy six years as Canstar Blue’s number one rated business broadband provider, iiNet has finally been dethroned, with Optus sweeping in to take the top spot in our 2020 review. 

While no NBN provider is perfect – and it seems reasonable to assume you’ll have the occasional issue with any telco – our ratings are designed as a high-level guide to which providers are getting it right more often than not, and which ones still have work to do.

Best NBN for Business

Here are the best NBN providers for business, as rated by consumers in Canstar Blue’s 2020 review:

  1. Optus
  2. iiNet
  3. Telstra
  4. TPG

Optus has come out on top in our 2020 ratings, achieving the only five-star score for overall satisfaction in this year’s review. Last year’s winner iiNet came in second place, although it maintained impressive results across most review categories, while Telstra and TPG followed in third and fourth place respectively. Each of the four included providers was rated on a variety of important factors, including customer service, network performance, value for money, clarity and flexibility of contract, and bill clarity. 

Read on for an overview of what the four telcos in our 2020 review have to offer business NBN customers, as well as a list of other providers who market their services at businesses.

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Business NBN Plans

There is a diverse range of internet plans on offer for businesses big and small. Here is an overview of what the biggest internet providers in Australia are offering business owners when it comes to NBN.

Optus Business NBN Plans

optus logo

Optus’ small-to-medium business broadband is priced on par with its residential NBN and ADSL plans, with prices beginning from $75 per month for unlimited data. NBN plans include Standard Plus (NBN 50) speeds as standard, with a boost to Premium NBN 100/20 available for an additional $20 per month.

  • Internet Entertainer plans include a Fetch entertainment bundle, featuring a Fetch Mighty set-top box and channel pack, and all plans include Optus Sport as standard.
  • Plans also feature an optional included phone line with pay-as-you-go calling. Business customers can add unlimited standard local, national, and Australia mobile calls to their plan from $10 per month.
  • In addition to NBN and ADSL, Optus also offers business mobile broadband.

Optus scored five stars for overall satisfaction in 2020, as well as five stars for customer service and clarity/flexibility of contract. The telco was awarded four stars in all other categories, including network performance and value for money.

iiNet Business NBN Plans

iinet_logo

iiNet’s small business broadband options include both NBN, ADSL2+, fibre and cable connections, with unlimited data and high-speed NBN plans available. Unlimited data plans begin at $79.99 per month for both basic NBN and ADSL customers, and include pay-as-you-go calling, a static IP address, and a free Wi-Fi modem on 24-month contracts.

  • Basic NBN is offered on the Standard Plus Evening Speed (NBN 50) speed tier, but a boost to Premium NBN 100 is available for an extra $30 per month.
  • Customers can add a BizPhone pack to their plan from $29.95 per month, which includes unlimited standard local, national and mobile calls.
  • Plans are available on monthly or 24-month contracts, but going contract-free will incur a $79.95 activation fee, plus an $89 modem charge if required.

iiNet was awarded four stars for overall satisfaction in 2020, but did take home five-star results for network performance, value for money, clarity and flexibility of contract, and for bill clarity.

Telstra Business NBN Plans

Telstra Business Internet Plans

Small business broadband from Telstra begins at $100 per month for unlimited data for both NBN and ADSL customers. Plans are available on a casual month-to-month basis, and new customers will receive a Telstra Smart Business Modem with 4G mobile broadband backup. However, cancelling your service within 24 months means you’ll need to pay out the remaining cost of your modem. 

  • NBN customers receive Standard Plus (NBN 50) speeds as standard, but can add a Premium (NBN 100) speed boost where available.
  • Business broadband and calling pack bundles begin at $125 per month and include unlimited data at NBN 50 speeds, plus phone line and unlimited standard local, national and mobile calls, plus unlimited calls to selected countries.
  • Plans include a static IP address and 24/7 support.

Telstra was rated four stars for overall satisfaction, bill clarity, and contract flexibility in our 2020 review, and received five stars for network performance.

TPG Business NBN Plans

TPG logo

TPG offers small business NBN plans from $69.99 per month at Basic NBN 12 speeds. NBN 50 and NBN 100 options are also available, and all include unlimited data and your choice of a month-to-month or 18-month contract.

  • No lock-in contracts incur a $99.95 setup fee, but both contract options come with an included WiFi modem.
  • Selected areas may also have access to TPG’s high-speed fibre optic broadband plans, which start at $399 monthly for speeds up to 400Mbps and $799 for 1Gbps, both on 36-month contracts.
  • Both TPG Fibre and NBN plans also have access to extras such as BizPhone calling, and plans with included unlimited calls are available.

TPG received four stars for overall satisfaction in our 2020 ratings, with a five-star score for customer service and four stars for network performance, value for money, and contract clarity/flexibility.

List of Business NBN Providers

If you’re looking for a broadband provider to service your business – whether it’s from home, the office, or anywhere in between – here is a list of telcos marketing services in your direction:

  • Aussie Broadband
  • Bendigo Telco
  • Exetel
  • iiNet
  • Internode
  • MyRepublic
  • Optus
  • Southern Phone
  • SpinTel
  • Start Broadband
  • Telstra
  • TPG
  • Vodafone

What did we learn about business NBN customers?

Canstar Blue’s 2020 survey of business broadband customers has revealed the extent to which many are incredibly reliant on fast, reliable internet to operate efficiently.

  • 83% of respondents said fast internet is crucial to their business.
  • 34% regularly suffer from slow or unreliable internet.
  • 48% have had an internet outage affect their business.
  • The average monthly broadband cost to businesses is $211.

So, many businesses are still experiencing challenges with their broadband connections. Are they happy with their current provider and plan?

  • 61% of respondents admitted they could probably find a better deal if they shopped around.
  • 35% said they are currently considering switching internet providers.

Choosing an NBN plan for your business

No business should have to put up with a subpar NBN plan. Often, the internet is the lifeblood of a business, and having a lacklustre plan can be both frustrating and financially impairing. This year, two providers in our annual review were rated five stars in terms of network performance – iiNet and Telstra.

If value for money is a key factor in finding a NBN plan, last year’s winner iiNet was the sole telco to score six stars for value in our 2020 ratings, followed by Optus and TPG with four stars each. In terms of customer service, Optus and TPG were each rated five stars, while iiNet was the highest scoring provider for bill clarity. Finally, Optus and iiNet both achieved five stars for clarity and flexibility of contract.

What’s most important to business owners will vary, but our ratings provide a guide as to which telcos are keeping customers happy across various categories.

MYOB Accounting Software

Looking to make dollars and cents of your personal or small business finances? MYOB’s accounting software includes options for invoicing, payroll, expenses and more. For more information on the featured plans below, click the button below to be referred to MYOB’s site.

MYOB Logo

Essentials (Payroll)

Payroll software for small businesses with up to 4 employees

  • Single Touch Payroll (STP) reporting
  • Pay your employees
from $10/month
min. cost $10.00 over 1 month
Go to site
MYOB Logo

Essentials (Accounting)

Online accounting software great for new and smaller businesses

  • Single Touch Payroll (STP) reporting
  • Pay your employees
  • Send quotes & invoices
  • Manage bills & expenses
  • 30-day free trial available
  • 50% off for first 3 months. T&Cs Apply. Offer ends 31.12.20
from $24.00/month
min. cost $48.00 $24.00 over 1 month
Go to site
MYOB Logo

AccountRight (Plus)

Online or offline accounting software with job tracking and inventory

  • Single Touch Payroll (STP) reporting
  • Pay your employees
  • Send quotes & invoices
  • Manage bills & expenses
  • Bill by time & track jobs
  • Manage inventory
  • 30-day free trial available
  • 50% off for first 3 months. T&Cs Apply. Offer ends 31.12.20
from $54.50/month
min. cost $109.00 $54.50 over 1 month
Go to site

About the author of this page

Tara Donnelly

This page was written and is regularly updated by Canstar Blue’s Telco Editor, Tara Donnelly. Having spent more than seven years writing for and editing telco comparison websites, she’s an expert in all things phone & internet, including NBN plans and how to find the best deal for your family. She loves to highlight the next best NBN deals, while also flagging the things you need to be aware of. Tara also acts as a spokesperson for Canstar Blue.

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Frequently Asked Questions

Canstar Blue surveyed 2032 Australian small to medium-sized business owners or key decision-makers (i.e. the key decision-maker for the business) across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who currently have a business broadband plan and the business pays the bills – in this case, 787 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

2019

2018Small_Business_Broadband_2018

2017Small Business Broadband 2017

2016Small Business Broadband 2016

2015Small_Business_Broadband_2015

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