Taking out its first award win in our 2025 Small Business NBN Provider ratings, Aussie Broadband scored five stars in almost all categories, including overall satisfaction and value for money, while it scored four stars for network performance.
Our ratings compare a range of NBN providers that offer business services, based on customer satisfaction as rated by Australians.
Canstar Blue surveyed 408 Australians with a current business NBN service for their feedback on NBN providers they’ve been signed up to. Respondents had to have a current fixed-line service account for a business and that business pays the bills.
Survey respondents are asked to rate their satisfaction with their business NBN provider from zero to 10, with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. Business NBN provider satisfaction is rated on the following criteria:
The winning brand is the brand that receives the highest Overall satisfaction rating. All the scores from the Overall satisfaction criteria are then combined and averaged to determine the overall winner.
To qualify in the ratings results, brands must have received a minimum of 30 responses to be included. Therefore, not all NBN providers offering business services will be compared in this survey. Brands rated in this survey are listed below in order of best overall satisfaction.
Find more information on our Most Satisfied Customers ratings.
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For sole traders and small businesses with up to 2 employees.
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From $34.00/month min. cost $34.00 |
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For small to medium businesses with multiple employees.
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$63.00/month min. cost $63.00 |
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For established businesses needing to fast track pay runs and inventory.
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$75.00/month min. cost $75.00 |
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For complex businesses managing multiple locations, jobs or currencies.
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$97.50/month min. cost $97.50 |
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For businesses that need standalone payroll for up to 4 employees
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$9.00/2 years min. cost $9.00 |
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The all-in-one mobile app for sole operators, freelancers, and the self-employed.
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$12.00/year min. cost $12.00 |
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Winning our small business NBN provider ratings for the first time, Aussie Broadband scored five stars in almost all categories, including overall satisfaction, value for money, client service, clarity and flexibility of contract, and bill clarity. It scored its only four-star result for network performance.
Aussie Broadband offers a range of NBN plans to suit your business needs, starting at NBN 25 speeds and going up to NBN 1000. Plans also include features such as optional add-on modems, a free Static IP address, 4G backup (with eligible hardware) and priority fault restoration, to help keep your business connected.
Telstra took second place, scoring four stars for overall satisfaction along with client service and bill clarity. While it scored three stars for value for money, it scored five stars in the remaining categories.
Telstra’s business plans are fairly straightforward, with one plan offering NBN 50 speeds and another plan with NBN 100 speeds. Both plans include a modem with 4G mobile backup during outages, unlimited calls to standard Australian landlines and mobile, unlimited data and advanced cyber security.
TPG came in third place, scoring four stars for overall satisfaction, value for money, client service, and clarity and flexibility of contract. It scored three stars for network performance and bill clarity.
While TPG doesn’t directly offer business NBN plans on its website, which focuses on residential plans, customers are directed to the TPG Telecom site to access business internet plans. There are a range of speed options available and plans include a Static IP address, 4G backup and a $0 modem when you stay connected for 24 months.
Last year’s winner, Optus, dropped down to last place in our 2025 ratings, scoring three stars for overall satisfaction and client service. It scored four stars in all remaining categories including value for money and network performance.
Optus offers a wider range of NBN speeds for its business plans, with NBN 50, 100, 250 and 1000 speed tiers available (actual speeds experienced may differ). You’ll then have the option to choose from a basic plan (which includes a modem) or its Business Internet Professional plan which, in addition to the modem, includes services like a WiFi booster and WiFi security.
The above mentioned providers aren’t the only telcos offering NBN plans for businesses. If you’re looking for an internet plan to service your business, here’s a list of other providers offering NBN business plans:
Having a fast and reliable NBN service is an essential part of running a business these days, with 54% of our survey respondents stating that fast internet is crucial to their business. With 11% claiming to regularly suffer from slow or unreliable internet and 18% claiming that an internet outage affected their business, finding a quality and reliable service is a must.
When you’re looking at business NBN services, it’s important to ensure you’re choosing a plan that will best suit your needs.
Much like your home internet service, having the right speed tier is essential to choosing the best NBN plan for your business. You should have an idea of how your business will use the internet, such as for video conferencing along with downloading and uploading large files, in addition to how many people will be using the internet. This will give you an idea of which speed tier will suit your business needs the best.
You’ll also want to consider if you need any extras or add-ons to your internet services. This could include a modem, call packs and/or landline phones, internet security, dedicated customer service and more.
Not all providers will offer these services, and some may offer more add-ons and extras than others. Consider how important these services are to your business and compare providers to find the deal that will get you the best value for your money.
Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for over five years, with a dedication to providing Aussies with all the information they need to make better purchasing decisions. She holds a Bachelor of Arts in Communications and Media from Macquarie University and has a decade of professional writing experience in print and digital media.
Meet the Editorial Team
Samantha Howse is Canstar Blue’s Consumer Research and Insights Manager, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Meet the Research TeamHere are past winners of Canstar Blue’s Most Satisfied Customers – Business NBN Providers ratings:
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