Compare NBN Plans
Compare NBN Providers and Plans.
Canstar Blue’s annual review of business broadband providers has seen iiNet, TPG, Optus and Telstra compared on customer service, network performance, value for money, contract clarity/flexibility, bill clarity & overall satisfaction.
See our Ratings Methodology.
No matter the industry, every small business needs an internet connection to survive. Whether it’s organising rosters, doing the pay run, emailing staff, operating point-of-sale systems, or ordering products, businesses in Australia can thrive with a solid broadband connection. As they say, a small business is only as good as its communications, and having reliable and fast internet is a sure-fire way to keep communications flowing. So if your small business is less than satisfied with your current internet provider, our 2021 review and ratings may help you find a better deal.
Canstar Blue annually surveys hundreds of business owners and key decision-makers across Australia to find out which broadband providers are consistently delivering, and which are more like a bump in the road. Returning to the number-one spot for the seventh time, and recovering from its 2020 loss to Optus, is frequent favourite iiNet.
The telco smashed our 2021 ratings, receiving five stars across all categories including overall customer satisfaction. iiNet’s competitive business NBN prices – and range of plan options – have seen the provider continue to dominate our yearly ratings, ahead of industry leaders Telstra, TPG and Optus.
While no NBN provider is perfect – and it seems reasonable to assume you’ll have the occasional issue with any telco – our ratings are designed as a high-level guide to which providers are getting it right more often than not, and which ones still have work to do.
Here are the best NBN providers for business, as rated by consumers in Canstar Blue’s 2021 review:
iiNet has come out on top in our 2021 ratings, achieving the only five-star score for overall satisfaction in this year’s review. In second place was TPG, with last year’s winner Optus in third and Telstra rounding out our list in fourth. Each of the four included providers was rated on a variety of important factors, including customer service, network performance, value for money, clarity and flexibility of contract, and bill clarity.
Read on for an overview of what the four telcos in our 2021 review have to offer business NBN customers, as well as a list of other providers who market their services to businesses.
There is a diverse range of internet plans on offer for businesses big and small. Here is an overview of what the biggest internet providers in Australia are offering business owners when it comes to NBN.
iiNet’s small business broadband options include both NBN, VDSL2, fibre and cable connections, with unlimited data and high-speed NBN plans available. Unlimited data plans begin at $79.99 per month for business NBN customers, and include pay-as-you-go calling, a static IP address, and a free Wi-Fi modem on 24-month contracts.
iiNet blitzed our business broadband ratings for 2021, taking home a perfect five-star result for not only overall satisfaction, but also network performance, value for money, customer service, bill clarity, and flexibility of contract.
TPG offers small business NBN plans from $69.99 per month at Basic NBN 12 speeds. NBN 50 and NBN 100 options are also available, and all include unlimited data and your choice of a month-to-month or 18-month contract.
TPG received four stars for overall satisfaction in our 2021 ratings, with a five-star score for network performance, value for money, and bill clarity.
Optus’ small-to-medium business broadband is priced on par with its residential NBN and ADSL plans, with prices beginning from $79 per month for unlimited data. NBN plans include Standard Plus (NBN 50) speeds as standard, with a boost to Premium NBN 100/20 available for an additional $20 per month.
Optus scored three stars for overall satisfaction in 2021, and received four stars for value for money, customer service, and flexibility and clarity of contract.
Small business broadband from Telstra begins at $100 per month for unlimited data for both NBN and ADSL customers. Plans are available on a casual month-to-month basis, and new customers will receive a Telstra Smart Business Modem with 4G mobile broadband backup. However, cancelling your service within 24 months means you’ll need to pay out the remaining cost of your modem.
Telstra was rated three stars for overall satisfaction in our 2021 review, and received five stars for flexibility of contract and four stars each for network performance and bill clarity.
If you’re looking for a broadband provider to service your business – whether it’s from home, the office, or anywhere in between – here is a list of telcos marketing services in your direction:
Canstar Blue’s 2021 survey of business broadband customers has revealed the extent to which many are incredibly reliant on fast, reliable internet to operate efficiently.
So, many businesses are still experiencing challenges with their broadband connections. Are they happy with their current provider and plan?
No business should have to put up with a subpar NBN plan. Often, the internet is the lifeblood of a business, and having a lacklustre plan can be both frustrating and financially impairing. This year, two providers in our annual review were rated five stars in terms of network performance – iiNet and TPG.
If value for money is a key factor in finding a NBN plan, liiNet and TPG each scored five stars for value in our 2021 ratings, followed by Optus with four stars and Telstra with three. In terms of customer service, only iiNet was rated five stars, and iiNet and TPG each received five stars for bill clarity.
What’s most important to business owners will vary, but our ratings provide a guide as to which telcos are keeping customers happy across various categories.
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This page was written and is regularly updated by Canstar Blue’s Telco Editor, Tara Donnelly. Having spent around a decade writing for and editing telco comparison websites, she’s an expert in all things phone & internet, including NBN plans and how to find the best deal for your family. She loves to highlight the next best NBN deals, while also flagging the things you need to be aware of. Tara also acts as a spokesperson for Canstar Blue.
Canstar Blue surveyed 2,107 Australian small to medium-sized business owners or key decision-makers (i.e. the key decision-maker for the business) across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who currently have a business broadband plan and the business pays the bills – in this case, 553 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
Here are past winners of Canstar Blue’s Most Satisfied Customers – Business NBN Providers ratings:
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*Prices correct as of publication date.