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Tangerine Telecom NBN Plans Review

Sweetly-named Tangerine Telecom is an Australian internet service provider dedicated to connecting Aussies to the NBN. Tangerine offers both standalone plans and bundles on Australia’s ever-developing superfast broadband network. It also has a concise range of SIM only mobile phone plans to complete the package.

With low prices and unlimited data the big draw with its NBN plans, Tangerine Telecom sure represents a tempting alternative to the mainstream broadband providers. But does it have the best NBN deal for you? Compare Tangerine Telecom’s internet plans with this review from Canstar Blue.

Tangerine Telecom NBN Coverage

Tangerine NBN coverage is subject to that of the national broadband network. The NBN Co is responsible for the network – the company that wholesales the network to providers such as Tangerine.

93% of the Australian population is covered by fibre NBN connections, with the remaining 7% in range of fixed wireless or satellite service. As of now coverage extends to most capital cities and major regional hubs.

Tangerine Telecom Features & Bonuses

Tangerine Telecom sheds a lot of the excess baggage and instead focuses on straightforward broadband at an accessible price. There are just three base plans, with unlimited data on  NBN 25, NBN 50, and NBN 100.

  • Home Phone: Add local, national & mobile calls.
  • Discounts: Get a discount on plan fees for the first six months.
  • Modem: Bundle in a Wi-Fi modem.
  • Setup Fees: There are no setup fees unless you want to pay upfront for a modem – however, you can BYO.

Tangerine also offers new customers a 14-day NBN trial. If you’re not satisfied with your Tangerine plan during the first 14 days of connection, the company will fully refund your plan fee. This is a great way for unsure customers to test out Tangerine’s plans, without the worry of financial commitments or losses – however, be aware that this refund does not include the cost of any modems purchased in the 14-day trial period.

Currently, new customers can also enjoy promotional pricing for the first six months of their plan. This offer sees your monthly plan price drop by $10, $15 or $20 per month for your first six months.

Tangerine NBN plans

Tangerine has a fairly concise set of NBN plans on either a standalone basis, or bundled with calling packages. Tangerine offers both fibre NBN plans as well as fixed wireless plans, so rural and urban fringe customers are covered too.

Five NBN speed tiers are available: Home Basic II Speed (NBN 25), Home Standard Speed (NBN 50), Home Fast Speed (NBN 100) and Home Superfast (NBN 250) and Home Ultrafast, although rather than the 1000Mbps, it’s capped at 500Mbps download speeds. Tangerine labels these plans as Value, Value Plus, Speedy, Superspeedy and Ultraspeedy respectively.

There are no contracts and no setup fees, and if you need a modem you can purchase a pre-configured device from Tangerine. Alternatively, you can bring your own modem.

Customers can also add an unlimited phone plan, featuring unlimited local, national, and mobile calls in Australia. Tangerine also provides customers with a 14-day NBN trial, 7-day tech support, no setup fees and no lock-in contracts.

The below table features all published Tangerine NBN plans from Canstar Blue’s database, listed in order of cost from lowest to highest. Use our internet plan comparison tool to see plans from a wider range of providers. These are products with links to a referral partner.

Tangerine 5G mobile broadband plans

For those wanting an NBN alternative, Tangerine has also launched a single 5G mobile broadband plan, offering coverage on Telstra’s 5G, 4G and 3G networks Australia-wide. The data-only plan includes a 5G SIM and features 400GB of data per month, although download speeds are capped at 250Mbps. While the plan is SIM-only, Tangerine offers customers the option of adding on a 5G modem at checkout.

Tangerine 5G Mobile Broadband Plans

The following table shows a selection of published Tangerine mobile broadband plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest and then by data allowance, largest to smallest. This is a selection of products with links to referral partners.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Tangerine Logo

100GB Plan

  • Data-only SIM plan
  • Telstra 4G and 5G network coverage
  • Optional modems available
  • Download speeds capped at 100Mbps

min. cost $34.90 over first month

100GBMax Data**/billing period $34.90Advertised Cost^^/billing period Go to Site
Tangerine Logo

200GB Plan

  • Data-only SIM plan
  • Telstra 4G and 5G network coverage
  • Optional modems available
  • Download speeds capped at 250Mbps

min. cost $49.90 over first month

200GBMax Data**/billing period $49.90Advertised Cost^^/billing period Go to Site
Tangerine Logo

400GB Plan

  • Data-only SIM plan
  • Telstra 4G and 5G network coverage
  • Optional modems available
  • Download speeds capped at 250Mbps

min. cost $64.90 over first month

400GBMax Data**/billing period $64.90Advertised Cost^^/billing period Go to Site
View all NBN plans listed on Canstar Blue


Tangerine Telecom Customer Service & Support

Tangerine has technical support 7 days a week, 365 days a year – even over Christmas. The telco also claims industry-leading call wait times into their contact centres. The centre is based in Manila, with an escalation team in Melbourne.

  • Tangerine Telecom’s support number is 1800 211 112

The technical support centre is open from 8am to 10pm on weekdays and 9am to 6pm on weekends. Other than that, the telco has an online form and call back system.

How does Tangerine NBN compare to other providers?

As a whole, Tangerine compares pretty well against a stacked competition, where there are many providers jostling for your dollars. However there are a few providers giving Tangerine a run for its money – compare other cheap providers below:

Overall, these telcos and Tangerine tend to shy away from entertainment bundles and other extra ‘stuff’, instead just focusing on unlimited broadband. However, you will have to keep an eye out for things like contract lengths, setup fees, upfront modem costs and more.

Is Tangerine NBN good value for money?

True to its mission statement, Tangerine offers some pretty straightforward and cheap NBN plans. With its discount applied per month for the first six months, Tangerine exists as one of the cheapest plans across all four speed tiers. Couple that with no lock-in contracts, no setup fees, and a 14-day NBN trial, and you’re onto a winner. But always compare a wide range of offers, because there are many, many more providers also desperate for your business.

About the author of this page

Tara Donnelly

This page was written and is regularly updated by Canstar Blue’s Telco Editor, Tara Donnelly. Having spent over seven years writing for and editing telco comparison websites, she’s an expert in all things phone & internet, including NBN plans, wireless technology, the latest mobile devices and how to find the best deal for your family. She loves to highlight the next best deals, while also flagging the things you need to be aware of.

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