Tangerine Telecom Logo

Review of Tangerine Telecom NBN plans

Sweetly-named Tangerine Telecom is an Australian internet service provider dedicated to connecting Aussies to the NBN. Tangerine offers both standalone plans and bundles on Australia’s ever-developing superfast broadband network. It also has a concise range of SIM only mobile phone plans to complete the package.

With low prices and unlimited data the big draw with its NBN plans, Tangerine Telecom represents a tempting alternative to the mainstream broadband providers. But does it have the best NBN deal for you? Compare Tangerine Telecom’s internet plans with this review from Canstar Blue.

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Tangerine Telecom NBN Plans

Tangerine has a fairly concise set of NBN plans on either a standalone basis, or bundled with calling packages. NBN plans start at $59.90 per month, and all feature unlimited data. Tangerine offers both fibre NBN plans as well as fixed wireless plans, so rural and urban fringe customers are covered too.

Three speed tiers are available: Basic Evening Speed (NBN 12), Standard Evening Speed (NBN 25) and Standard Plus Evening Speed (NBN 50). Tangerine labels these plans as Basic, Speed Boost and XL Speed Boost respectively.

There are no contracts and no setup fees, however if you need a modem you can purchase a pre-configured device from Tangerine from $69.90 upfront. An upgraded dual-band AC1600 WiFi modem is also available for $99.90, or you can bring your own.

Customers can also add an unlimited phone plan for $10 per month, featuring unlimited local, national, and mobile calls in Australia. Tangerine also provides customers with a 14-day risk-free trial, 7-day tech support, no setup fees and no lock-in contracts. Here are the plans at a glance:

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Tangerine Logo

Basic Speed

  • Basic Evening Speed (NBN 12)
  • Optional modem from $69.90 upfront
  • Special offer: $49.90 per month for first 6 months, then $59.90 ongoing

min. cost $49.90 over first month

UnlimitedMax Data**/billing period $49.90Advertised Data^^/billing period Go To Site
Tangerine Logo

Speed Boost

  • Standard Evening Speed (NBN 25)
  • Optional modem from $69.90 upfront
  • Special offer: $58.90 per month for first 6 months, then $68.90 ongoing

min. cost $58.90 over first month

UnlimitedMax Data**/billing period $58.90Advertised Data^^/billing period Go To Site
Tangerine Logo

XL Speed Boost

  • Standard Plus Evening Speed (NBN 50)
  • Optional modem from $69.90 upfront
  • Special offer: $64.90 per month for first 6 months, then $74.90 ongoing

min. cost $64.90 over first month

UnlimitedMax Data**/billing period $64.90Advertised Data^^/billing period Go To Site

What does Tangerine Telecom offer?

Tangerine NBN Plans

Unlimited data

Top-speed NBN Plan

X

Entertainment

X

Call packs

Choice of contract

X

Included modem

X

Available across FTTP, FTTB, FTTN


Tangerine Telecom NBN Coverage

Tangerine NBN coverage is subject to that of the greater rollout taking place nationwide. The NBN Co is responsible for the rollout – the company that wholesales the network to providers such as Tangerine.

By 2020 the fibre NBN is set to cover 93% of the Australian population, with the remaining 7% to be placed on a fixed wireless or satellite service. As of now coverage extends to most capital cities and major regional hubs.

Tangerine Telecom Features & Bonuses

Tangerine Telecom sheds a lot of the excess baggage and instead focuses on straightforward broadband at an accessible price. There are just three base plans, with unlimited data on NBN 12, NBN 25 and NBN 50.

  • Home Phone: Add local, national & mobile calls for an extra $10 a month.
  • Discounts: Get $10 off plan fees for the first six months.
  • Modem: Bundle in a Wi-Fi modem from $69.90 upfront.
  • Setup Fees: There are no setup fees unless you want to pay upfront for a modem – you can BYO, though.

There is a very real opportunity that if you have your own modem, all you pay is the monthly plan price and that’s it – no sneaky fees or other associated setup costs.

Tangerine also offers new customers a 14-day risk-free trial. If you’re not satisfied with your Tangerine plan during the first 14 days of connection, the company will fully refund both your plan fee and any applicable modem charge. This is a great way for unsure customers to test out Tangerine’s plans, without the worry of financial commitments or losses.

Currently, new customers can also enjoy promotional pricing for the first six months of their plan. This offer sees your monthly plan price drop by $10 per month for your first six months.

Tangerine Basic NBN

If all you need is the basics, Tangerine has a competitive unlimited plan here. You’ll pay just $49.90 a month for the first six months. and $59.90 per month thereafter. Typical evening speeds are listed as 10Mbps.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Tangerine Logo

Basic Speed

  • Basic Evening Speed (NBN 12)
  • Optional modem from $69.90 upfront
  • Special offer: $49.90 per month for first 6 months, then $59.90 ongoing

min. cost $49.90 over first month

UnlimitedMax Data**/billing period $49.90Advertised Data^^/billing period Go To Site
View all NBN plans listed on Canstar Blue

Tangerine Standard NBN

If you need something a little faster than NBN 12, Tangerine now offers Standard Evening Speed plans on the NBN 25 tier. Unlimited data is priced at $58.90 for the first six months and $68.90 each month thereafter. This plan includes typical evening speeds of 21Mbps.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Tangerine Logo

Speed Boost

  • Standard Evening Speed (NBN 25)
  • Optional modem from $69.90 upfront
  • Special offer: $58.90 per month for first 6 months, then $68.90 ongoing

min. cost $58.90 over first month

UnlimitedMax Data**/billing period $58.90Advertised Data^^/billing period Go To Site

Tangerine Standard Plus NBN

Tangerine offers the Standard Plus Evening Speed tier (NBN 50) with unlimited data for $64.90 per month for the first six months, then $74.90 per month ongoing. This plan yields evening speeds of 42Mbps.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Tangerine Logo

XL Speed Boost

  • Standard Plus Evening Speed (NBN 50)
  • Optional modem from $69.90 upfront
  • Special offer: $64.90 per month for first 6 months, then $74.90 ongoing

min. cost $64.90 over first month

UnlimitedMax Data**/billing period $64.90Advertised Data^^/billing period Go To Site
View all NBN plans listed on Canstar Blue

Tangerine Telecom Customer Service & Support

Tangerine has technical support 7 days a week, 365 days a year – even over Christmas. The telco also claims industry-leading call wait times into their contact centres. The centre is based in Manila, with an escalation team in Melbourne.

  • Tangerine Telecom’s support number is 1800 211 112

The technical support centre is open from 8am to 10pm on weekdays and 9am to 6pm on weekends. Other than that, the telco has an online form and call back system.

How does Tangerine NBN compare to other providers?

As a whole, Tangerine compares pretty well against a stacked competition, where there are many providers jostling for your dollars. However there are a few providers giving Tangerine a run for its money – compare other cheap providers below:

Overall, these telcos and Tangerine tend to shy away from entertainment bundles and other extra ‘stuff’, instead just focusing on unlimited broadband. However, you will have to keep an eye out for things like contract lengths, setup fees, upfront modem costs and more.

Is Tangerine NBN good value for money?

True to its mission statement, Tangerine offers some pretty straightforward and cheap NBN plans. With the $10 discount per month for the first six months, Tangerine exists as one of the cheapest plans across the Basic, Standard and Standard Plus speed tiers. Couple that with no lock-in contracts, no setup fees, and a 14-day risk-free trial, and you’re onto a winner. But always compare a wide range of offers, because there are many, many more providers also desperate for your business.

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