Canstar Blue’s sporting goods stores review has seen Decathlon, Sportspower Super Warehouse and Rebel Sport compared on their range of products, prices compared to other retailers, special deals available, store & website layout, customer service and overall satisfaction.
See our Ratings Methodology.
Aussies have rated Decathlon best in Canstar Blue’s first sporting goods stores review, scoring it a stellar five-star rating for overall satisfaction and all other categories.
Looking to get back into shape, but still finding yourself heading to the fridge instead of the gym? If you’re looking for inspiration to get back on the fitness train, visiting your local sporting goods store may just be what the doctor ordered. In fact, our survey revealed that one in four Aussies (27%) get motivated to exercise more after visiting a sporting goods store. And you can never have too much activewear right? Sports retailers offer a wide variety of gear to support your fitness goals, whether you’re looking to build your own home gym or need workout recovery equipment to help you get primed and ready to beat your PB.
This year, we asked more than 1,000 Aussies to weigh in on the sporting goods stores they’ve purchased from in the past 12 months. Respondents compared and rated retailers on important factors like product range, prices (compared to other sellers), special deals available, store and website layout, customer service and overall satisfaction. Those which met the minimum required survey sample size of 30 responses are featured in our results.
In Canstar Blue’s inaugural sporting goods store review, Decathlon dominated the race and finished first after receiving the only five-star rating given for overall satisfaction.
Here are the best sporting goods stores in Australia, as rated by consumers in Canstar Blue’s review:
Decathlon delivered a knockout performance in our sporting goods store review, earning the golden five-star rating in every single research category. These include product range, prices compared to other retailers, specials deals, store and website layout, customer service and overall satisfaction.
Sportspower Super Warehouse took out the silver after scoring four stars across the board, while Rebel Sport landed on three stars in all areas, except product range where it got a solid four stars.
Decathlon is all about getting everyone in the game. The retailer’s said mission is to make sports accessible for Aussies of all fitness levels, by selling a large selection of versatile and comfortable high-quality gear at affordable prices.
Decathlon currently features 20 brands which stock gear and products catering to a wide variety of activities, including cycling, Brazilian Jiu-Jitsu, dance, camping, windsurfing, mountaineering, darts, tennis and scuba diving.
Not sure about a particular item? Decathlon members can trial certain products for up to seven days, as part of the ‘Test It, Love It Policy’ before paying. This free trial allows eligible customers to ‘road test’ products without charge before committing to buying anything or return an item without charge if it’s not right. Decathlon offers both home delivery and Click & Collect services.
This report was written by Canstar Blue’s home & lifestyle journalist, Tahnee-Jae Lopez-Vito. She’s an expert on household appliances, grooming products and all things grocery and shopping. In addition to translating our expert research into consumer-friendly ratings reports, Tahnee spends her time helping consumers make better-informed purchase decisions on all manner of consumer goods and services, while highlighting the best deals and anything you need to be aware of.
Canstar Blue surveyed more than 3,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have made a purchase from a sports equipment store in the last 12 months – in this case, 1,012 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
