Furniture Stores Reviewed

Advertisement

Canstar Blue’s furniture stores review has seen Harvey Norman, IKEA, Fantastic Furniture, Freedom and Amart compared and rated on their furniture quality, product availability, customer service, product range, store & site layout, value for money and overall satisfaction.

See our Ratings Methodology.

Most Satisfied Customers | Harvey Norman

Harvey Norman was rated best furniture shop in Australia, after scoring five-star reviews in all research categories, including product quality and range, value for money and more.

Harvey Norman rated ‘bedder’ than the rest in furniture stores ratings

Whether you’ve moved in to a new home or just want to spruce up your lounge room with new hardware, doing the rounds of furniture stores to find that perfect sofa and coffee table combo, can be equal parts exciting and confusing. Our survey revealed that the main pain points for customers visiting a furniture shop, is when it doesn’t stock the item they want (21%), followed by pushy sales staff (16%), and conversely lack of assistance when shopping (14%). A good furniture store should do more than showcase the latest trends in furniture for your home and outdoors. It should also offer impeccable customer service and have a wide enough range of products to suit any style and budget.

To help you find a furniture store that ticks all your boxes, we surveyed over 900 Aussies who have purchased from a furniture retailer in the last 12 months. We asked respondents to review and rate retailers on important factors such as furniture quality, product availability, customer service, product range, store and website layout, value for money and overall satisfaction. Those which met the minimum required survey sample size of 30 responses are included in our results above.

Our furniture stores review saw five major retail chains rated, but only one was awarded the title of best in business – Harvey Norman! The Aussie furniture retailer scored five-star reviews across the board.

Best Furniture StoresHarvey Norman furniture store

Here are the best furniture stores in Australia, as rated by consumers in Canstar Blue’s inaugural review:

  1. Harvey Norman
  2. IKEA
  3. Fantastic Furniture
  4. Freedom
  5. Amart

Harvey Norman topped our ever furniture stores ratings, after scoring five-star reviews in all research categories; namely furniture quality, product availability, customer service, product range, store and site layout, value for money and overall satisfaction.

IKEA and Fantastic Furniture came second and third respectively, after both also received top marks for value for money and four stars for overall customer satisfaction, along with Freedom. Amart rounded out the results with three stars overall.

Furniture Stores

Harvey Normanharvey-norman-logo

Unless you’ve been living under a rock, you’ve no doubt heard Harvey Norman’s famous ads, with the “Go Harvey, Go” tagline, at least once or a dozen times more. If not, you’ve at least come across one of its 280 stores nationwide. This old-time Australian retailer (owned by Gerry Harvey) also operates in New Zealand, Singapore, Ireland and in several other European and Asia Pacific countries. Harvey Norman trades in all kinds of furniture and hardware for your living room, bedroom, bathroom, dinning room, home office and more, as well as in lawn mowers and barbeques. This retailer has by far the largest product selection of all brands rated, and as far as value goes, it’s also a top contender. Harvey Norman offers interest-free repayment plans and other flexible payment options and has a raincheck policy, so that if an item with a special offer price has sold out before the sale ends, customers can still purchase that item at a later date on sale.

  • Harvey Norman was the only brand surveyed to receive five-star reviews in all categories, including furniture quality, product availability, customer service, product range, store and site layout, value for money and overall satisfaction.

IKEA

Ikea_Logo

The Swedish juggernaut is one of the world’s largest furniture retailers, with over 300 stores in 38 countries and territories. If you’re a fan of Swedish meatballs and inexpensive, yet uber trendy flat-pack furniture, then IKEA is where you’ll find your mark. This retailer’s main premise is that it offers quality furniture at affordable prices, across a wide range of products; including beds and mattresses, sofas, armchairs, kitchen appliances, tables, desks and more. IKEA also offers a range of services, including interest-free finance, free virtual interior design advice and a buy-back option to stop old IKEA furniture going into landfill.

  • IKEA scored a five-star rating in the bang for your buck category and four stars in the majority of categories, including quality of furniture, product availability, range of products and overall satisfaction.

Fantastic Furniture

Fantastic_Furniture_Logo

Fantastic Furniture is a national chain with over 70 stores nationwide. It’s best known for its low-cost furniture and bedding package deals, available to purchase upfront or on interest-free repayment plans. This retailer stocks a solid range of bed furniture and bed linen, sofas and dining tables, but its range is somewhat limited when it comes to office desks and kid’s furniture.

  • Fantastic Furniture was rated best for value for money and received four stars for quality of furniture, store and website layout, product range and overall satisfaction.

Freedom

Freedom Logo

Freedom has nearly 60 stores in Australia and New Zealand. The furniture, bedding and outdoor retailer was founded in 1981, on the philosophy that everyone can create a space worth coming home to. Freedom claims its furniture range has been designed to exude style, but also to be functional. Its product range spans across all rooms of the house, including bedroom, bathroom, dining room, home office, and extends to the outdoors too. Freedom offers interest-free repayment plans, as well as deferred payment options.

  • Freedom was given a solid four stars for the quality of its furniture, product range and overall satisfaction. It was rated three stars in the remaining categories.

Amart Amart Logo

Amart advertises itself as Australia’s home of furniture, with about 70 stores nationwide. This retailer offers a wide range of affordable lounges and sofas, beds, mattresses, living and dining tables, office and outdoor furniture, and more. Amart also has its own curated range of luxury furniture with a European style and feel, and offers made-to-order furniture. As with most retailers, it also has interest-free repayment plans and flexible payment options.

  • Amart finished on a respectable four stars for value for money, product availability, customer service and layout of store and website. It received three stars for overall satisfaction.

Other Home & Outdoor Ratings

How to choose a good furtniture store

How to choose a furniture store that suits you

Ideally, you want to find a furniture shop that strikes the right balance between style, budget and convenience. Some furniture shops deal exclusively in high-end or luxury furniture, which is not ideal if you’re on a tight budget. You want to find a store that stocks a wide selection of stylish, quality and functional furniture, at low, mid-range and high-end price points.

You should also consider what type of delivery options a store offers, as well as payment options and how your furniture will come packaged. While a third (32%) of our survey respondents said they enjoy assembling flat-pack furniture, a small portion (16%) said their hardware required more assembly than expected.

Our survey also found that one in four (27%) of respondents overspend when they visit a furniture store, so it may be wise to research your options and compare prices online first, before you head in store.

About the author of this page

Megan Birot

This report was written by Canstar Blue’s Home & Lifestyle Content Lead, Megan Birot. She’s an expert on household appliances, health & beauty products, as well as all things grocery and shopping. When she’s not writing up our research-based ratings reports, Megan spends her time helping consumers make better purchase decisions, whether it’s at the supermarket, other retailers, or online, highlighting the best deals and flagging anything you need to be aware of.

Compare Outdoor Equipment Stores

Picture credits: TK Kurikawa/ Shutterstock.com,  L i g h t p o e t/ Shutterstock.com. 

Frequently Asked Questions

Canstar Blue surveyed more than 3,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have purchased furniture from a furniture retailer (this refers to retail chains who mainly sell furniture, not department stores, independent stores or second-hand furniture stores) in the last 12 months – in this case, 939 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

Advertisement