Furniture Stores Reviewed

Canstar Blue’s furniture stores review has seen Freedom, Harvey Norman, IKEA, Fantastic Furniture, Temple & Webster and Amart Furniture compared and rated on their furniture quality, product availability, customer service, product range, store & website layout, value for money and overall satisfaction.

See our Ratings Methodology.

Best furniture stores 2021

Most Satisfied Customers | Freedom

Aussies have rated Freedom best in Canstar Blue’s furniture retailers review, giving it five stars for furniture quality, value for money, customer service and overall satisfaction.

Fact Checked Fact Checked

Freedom rated ‘bedder’ than the rest in furniture stores ratings

Whether you’ve moved into a new home or just want to spruce up your lounge room with new hardware, doing the rounds of furniture stores to find that perfect sofa and coffee table combo, can be equal parts exciting and confusing.

To help you find a furniture store that ticks all your boxes, we surveyed 970 Australian consumers for their feedback on the furniture retailer(s) they’ve visited or purchased from in the last 12 months. Respondents rated stores on their furniture quality, product range and availability, store and website layout, value for money, customer service and overall satisfaction. Retailers that met the minimum required survey sample size of 30 responses are compared in our ratings.

Our latest furniture stores review saw Freedom take the top spot, after being the only retailer to receive five stars for overall satisfaction. It also achieved full marks in several other categories!

Best Furniture Stores

Best furniture store

Here are the best furniture stores in Australia, as rated by consumers in Canstar Blue’s latest review:

  1. Freedom
  2. Harvey Norman
  3. IKEA
  4. Fantastic Furniture
  5. Temple & Webster
  6. Amart Furniture

Freedom floored the competition after it rated best with a five-star review for overall satisfaction, while most other brands sat on four stars. Amart Furniture polished off the scores on three stars overall.

Former winner Harvey Norman still stood out in this year’s ratings, receiving full marks for furniture quality, customer service and store & website layout. It also joined IKEA and Temple & Webster in getting five stars for product range, with Harvey Norman and IKEA repeating the same success when judged on product availability.

About the Winner ─ Freedom

Freedom review

Freedom says its furniture range has been designed to exude style, but also to be functional. The retailer was founded in 1981 with the aim to help Aussies create a space they love coming home to, offering something for every room in the house ─ including the bedroom, kids’ rooms, bathroom, dining room, home office, kitchen and even the outdoor area. You can head to any of the 50 stores nationwide, or use delivery or click & collect when ordering from the Freedom website. Interest-free payment plans are available, as well as deferrable payment options.

  • Freedom gave a knock-out performance after it rated best for overall satisfaction and achieved additional five-star reviews for furniture quality, customer service and value for money.

Other Home & Outdoor Ratings

How to choose a furniture store that suits you

Ideally, you want to find a furniture shop that strikes the right balance between style, budget and convenience. Some furniture shops deal exclusively in high-end or luxury furniture, which may not be ideal if you’re on a tight budget. So, it’s always worth keeping an eye out for a mix of stores that offer a wide selection of stylish, quality and functional furniture, at low, mid-range and high-end price points. This can be especially helpful if you get a little too excited and tend to overspend, just like the consumers we surveyed who admitted to making impulse purchases (19%) or often fork out more than they planned (29%).

About the author of this page

This report was written by Canstar Blue’s home & lifestyle journalist, Tahnee-Jae Lopez-Vito. She’s an expert on household appliances, grooming products and all things grocery and shopping. In addition to translating our expert research into consumer-friendly ratings reports, Tahnee spends her time helping consumers make better-informed purchase decisions on all manner of consumer goods and services, while highlighting the best deals and anything you need to be aware of.

Compare Outdoor Equipment Stores

Picture credits: L i g h t p o e t / Shutterstock.com. 

Frequently Asked Questions

Canstar Blue surveyed more than 3,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have purchased furniture from a furniture retailer (this refers to retail chains who mainly sell furniture, not department stores, independent stores or second-hand furniture stores) in the last 12 months – in this case, 970 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

Here is the previous winner of Canstar Blue’s furniture retailers review:

  • 2020: Harvey Norman

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