Aussies have rated Fantastic Furniture as the top pick in Canstar Blue’s latest furniture retailer ratings, with five stars for customer service, product range, checkout experience and overall satisfaction.
Our review compares furniture retailers on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which furniture retailer they think is best!
Canstar Blue surveyed 706 Australians for their feedback on the furniture retailers they’ve purchased furniture from in the last 12 months.
The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
Fantastic furniture is an Australian furniture and bedding retailer with over 80 stores across the country. It stocks a range of household furniture items: bedding and mattresses, storage and office equipment, sofas and armchairs, kids furniture, accessories and decorations, living and dining furniture, lifestyle items and outdoor furniture. Fantastic Furniture offers click and collect options for in-stock orders within 60 minutes, pay-later capability and a 30-day return policy. It also offers a unique line of Australian-made sofas and ottomans that can be customised, with the choice of over 50 fabric styles and types.
Ideally, you want to find a furniture shop that strikes the right balance between style, budget and convenience. Some furniture shops deal exclusively in high-end or luxury furniture, which may not be ideal if you’re on a tight budget. So, it’s always worth keeping an eye out for a mix of stores that offer a wide selection of stylish, quality and functional furniture, at low, mid-range and high-end price points. This can be especially helpful if you get a little too excited and tend to overspend, just like the consumers we surveyed who admitted to making impulse purchases (16%) or often fork out more than they planned (23%).
This report was written by Canstar Blue’s Home & Lifestyle Content Producer Kate Lockyer. She is currently studying a Bachelor of Journalism at the University of Queensland. Kate’s been writing professionally for two years, and has worked as a content writer, media assistant and newsroom contributor for a variety of organisations and publications, including the National Family Violence Prevention Legal Service, community radio station 4ZZZ and Shelly’s Swim School.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the past winners from Canstar Blue’s furniture retailer ratings:
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