Best-Rated Furniture Retailers

See Our Ratings Methodology.


Most Satisfied Customers | Fantastic Furniture

Aussies have rated Fantastic Furniture as the top pick in Canstar Blue’s latest furniture retailer ratings, with five stars for customer service, product range, checkout experience and overall satisfaction.

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How we rate furniture retailers

Our review compares furniture retailers on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which furniture retailer they think is best!

Canstar Blue surveyed 706 Australians for their feedback on the furniture retailers they’ve purchased furniture from in the last 12 months.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their furniture retailer(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a furniture retailer as an individual score, NOT a combined total of all criteria.
  • Customer service: staff are available, helpful, resolve problems effectively.
  • Value for money: quality and quantity of product for price paid.
  • Product range: variety of product categories, range of product options.
  • Checkout experience: checkout process is fast and/or efficient, multiple payment options are available, flexible collection or delivery options.
  • Store/website layout and presentation: website is easy to navigate, products are well-presented and easy to find.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Fantastic Furniture
  • Harvey Norman
  • IKEA
  • Amart
  • Freedom
  • Temple & Webster

Find more detailed information on our Most Satisfied Customer methodology.

Top Furniture Retailer – Fantastic Furniture


Fantastic furniture is an Australian furniture and bedding retailer with over 80 stores across the country. It stocks a range of household furniture items: bedding and mattresses, storage and office equipment, sofas and armchairs, kids furniture, accessories and decorations, living and dining furniture, lifestyle items and outdoor furniture. Fantastic Furniture offers click and collect options for in-stock orders within 60 minutes, pay-later capability and a 30-day return policy. It also offers a unique line of Australian-made sofas and ottomans that can be customised, with the choice of over 50 fabric styles and types.

How to choose a furniture retailer

Ideally, you want to find a furniture shop that strikes the right balance between style, budget and convenience. Some furniture shops deal exclusively in high-end or luxury furniture, which may not be ideal if you’re on a tight budget. So, it’s always worth keeping an eye out for a mix of stores that offer a wide selection of stylish, quality and functional furniture, at low, mid-range and high-end price points. This can be especially helpful if you get a little too excited and tend to overspend, just like the consumers we surveyed who admitted to making impulse purchases (16%) or often fork out more than they planned (23%).

About our consumer experts

Kate Lockyer: Content Producer

This report was written by Canstar Blue’s Home & Lifestyle Content Producer Kate Lockyer. She is currently studying a Bachelor of Journalism at the University of Queensland. Kate’s been writing professionally for two years, and has worked as a content writer, media assistant and newsroom contributor for a variety of organisations and publications, including the National Family Violence Prevention Legal Service, community radio station 4ZZZ and Shelly’s Swim School.

Meet the Editorial Team


Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

Past ratings

Here are the past winners from Canstar Blue’s furniture retailer ratings:

  • 2022: Temple & Webster
  • 2021: Freedom
  • 2020: Harvey Norman

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