Aussies have rated Temple & Webster best in Canstar Blue’s furniture retailers review, giving it five stars for value for money, customer service, product availability, website experience, and overall satisfaction.
Whether you’ve moved into a new home or just want to spruce up your lounge room with new hardware, doing the rounds of furniture stores to find that perfect sofa and coffee table combo, can be equal parts exciting and confusing. To help you find a furniture retailer that ticks all your boxes, Canstar Blue compares the top names in the market.
Canstar Blue surveyed 878 Australians for their feedback on the furniture retailer(s) they’ve purchased furniture from in the last 12 months. Note: This refers to retail chains who mainly sell furniture, NOT department stores, independent stores or second-hand furniture. This could be in-store or online.
Respondents rate their satisfaction with their furniture retailer(s) from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
1. Temple & Webster
2. Fantastic Furniture
3. Freedom
4. IKEA
5. Harvey Norman
6. Amart
Temple & Webster scored five stars for value for money, customer service, product availability, website experience, and overall satisfaction. Freedom also earned five-star accolades for customer service and store layout and presentation, while Harvey Norman scooped up a win for customer service.
Note: As an online-only store, Temple & Webster was not eligible to be rated for the store layout and presentation research category but received five stars in all other categories.
Find more detailed information on our ratings methodology.
Temple & Webster is a totally online furniture retailer known for its beautiful and budget-friendly homewares. The brand prides itself on helping households live ‘more beautifully’ with ‘carefully curated’ stock to match all styles and tastes. Whether you prefer a fresh coastal look, the clean lines of Scandi style, cool and contemporary designs, or classic pieces ─ Temple & Webster has you covered with over 240,000 furniture products in categories like kitchen, lounge, bathroom, office, lighting, home décor, baby and kids, lifestyle, and more. Temple & Webster ships Australia-wide and offers ZipPay, Afterpay, and Humm.
Not all furniture retailers in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are several more brands to check out before making a purchase decision.
Ideally, you want to find a furniture shop that strikes the right balance between style, budget and convenience. Some furniture shops deal exclusively in high-end or luxury furniture, which may not be ideal if you’re on a tight budget. So, it’s always worth keeping an eye out for a mix of stores that offer a wide selection of stylish, quality and functional furniture, at low, mid-range and high-end price points. This can be especially helpful if you get a little too excited and tend to overspend, just like the consumers we surveyed who admitted to making impulse purchases (19%) or often fork out more than they planned (22%).
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Megan is Canstar Blue’s Home & Lifestyle Editor, leading the team that focuses on consumer products and services, ranging from supermarkets and groceries to home and personal appliances and retail stores. She interprets Canstar Blue’s bespoke research on the thousands of brands that we compare, rate and review, to help shoppers make better purchasing decisions.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Picture credits: L i g h t p o e t / Shutterstock.com.
Here are the previous winners of Canstar Blue’s furniture retailer review:
• 2021: Freedom
• 2020: Harvey Norman
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