Best-Rated Quick Service (Fast-Food) Restaurants

Canstar Blue’s latest fast-food restaurants review has seen Subway, Guzman y Gomez, Red Rooster, Grill’d, Nando’s, Hungry Jack’s, KFC, McDonald’s, and Oporto compared on taste & quality of ingredients, food variety, speed of food preparation, food presentation, customer service, website & app usability, value for money and overall satisfaction.

See our Ratings Methodology.

Best fast food 2022

Most Satisfied Customers | Subway

Aussies gave Subway the thumbs up as the best-rated fast-food restaurant in Canstar Blue’s review. It achieved five stars for variety of food choices available, speed of food preparation, presentation of food, value for money, and overall satisfaction.

Fact Checked Fact Checked

Subway wins by more than a foot in quick service (fast-food) restaurants

Not in the mood to cook tonight? In a rush to grab lunch? Or perhaps you’re ‘steak-ing’ out multiple food delivery apps to find a cheap treat? Whatever your situation, fast food restaurants provide the convenience of quick, delicious and easy meals, without the long wait and shebang of traditional eateries. But with so many options out there, how do we know which fast-food joints offer the best combo of taste, quality, and speediness?

To find out, we asked more than 2,200 Aussies for their feedback on their experiences with the fast-food chains and quick service restaurants they’ve purchased and consumed food from in the last three months. Survey respondents were asked to compare and rate restaurants on the taste and quality of their ingredients, food variety, speed of food preparation, food presentation, customer service, website and app usability, value for money, and overall satisfaction. Those that met the minimum required survey sample size of 30 responses are included in our ratings.

So, which fast-food chains were rated hot and which got grilled? Aussies really ‘loaf’ Subway and rated it five stars for overall satisfaction and in most categories! Subway also previously took the top gong for best-rated quick service restaurants in 2020.

Best Quick Service (Fast-Food) Restaurants

Subway

Here are the best fast-food restaurants in Australia, as rated by consumers in Canstar Blue’s latest review:

  1. Subway
  2. Guzman y Gomez
  3. Red Rooster
  4. Grill’d
  5. Nando’s
  6. Hungry Jack’s
  7. KFC
  8. McDonald’s
  9. Oporto

Subway topped the charts after taking out five-star reviews for variety of food choices available, speed of food preparation, presentation of food, value for money, and overall satisfaction.

Red Rooster also achieved full marks for speed, while Nando’s got top marks for taste and quality of ingredients (on par with Guzman y Gomez) and food presentation, alongside Grill’d. Red Rooster and Hungry Jack’s additionally matched with five-star reviews for value for money, with Red Rooster getting extra marks for customer service and Hungry Jack’s similarly rating best for website and app usability.

Top Quick Service (Fast-Food) Restaurant – Subway

Subway fast food

Subway has made a big name for itself as the go-to place for submarine sandwiches − launching its first store in Australia in 1988. Subway says it prides itself on providing quick and nutritious meals in the form of its made-to-order sandwiches, created by its ‘sandwich artists.’ Subway doesn’t just serve sandwiches, however, but also salads, wraps, cookies, special packs and a range of sides.

Here are some menu options you can find from Subway:

  • Meatball Melt: one of Subway’s most popular sandwiches, the Meatball Melt contains meatballs in a tomato marinara sauce, cheese, jalapenos, and customised salads, with an option to toast.
  • Smashed Falafel Wrap: contains falafel, herbs and spices, garlic aioli and customised salads, with an option to toast.
  • Southern-Style Chicken Bites Salad: contains crumbed chicken pieces in a Southern-style coating, and customised salad.
  • Cookies: include chocolate chip, chocolate chip rainbow, double chocolate chip, raspberry cheesecake or white choc chip macadamia nut.
  • Sides: include options such as toasties, jaffles, meatball pots and quesadillas

Subway was rated five stars for variety of food choices, speed of food preparation, presentation of food, value for money and overall satisfaction. It got four stars for taste and quality of ingredients and customer service, but only two stars for website and app usability.

How Aussies consume fast food

Besides being fast and easy, quick service restaurants are also more affordable than established eateries. In fact, quite a few of our respondents (15%) find it more affordable to feed their family (or simply themselves) from fast-food restaurants. A quarter of people surveyed (25%) also said they have an app for a quick service restaurant, while a smaller handful (10%) carry around a membership or loyalty card.

Here are more interesting facts from our survey:

Which fast food restaurant should I choose?

This will depend largely on what you’re in the mood for, if you’re eating alone or not, and of course your budget. If you’re taking the family out for a meal, for example, then you’ll want to pick a joint that offers copious meal deals to feed your hungry mouths and bonus points if you can find a place with a play area for the kids. According to our survey, that’s a key factor for some families when deciding where to eat. If in doubt, Macca’s and KFC are always little people pleasers! But, you can also find kid-friendly menus in most quick service restaurants.

Otherwise, if you’re grabbing a bite to eat with your significant other or friends, then you could go for a place that serves both a little ambiance and booze like Grill’d, Nando’s or Guzman y Gomez.

Most quick service restaurants update their menu with healthy options regularly and cater to different dietary requirements, so you can easily satisfy your cravings anywhere.

About the author of this page

Luciana Lawe Davies - Canstar Blue This report was written by Canstar Blue’s Content Producer Luciana Lawe Davies. She writes about streaming, appliances and consumer products and services. Luciana enjoys bringing readers the best in what’s on TV and at the shops, including the best deals and latest reviews.

Restaurant Meal Delivery Services

Picture credits: Prachana Thong-on/ Shutterstock.com.

Frequently Asked Questions

Canstar Blue surveyed more than 3,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have purchased and consumed food from a quick service or fast-food restaurant (excluding pizza), in the last three months– in this case, 2,287 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

  • Best quick service (fast-food) restaurant for overall satisfaction: Subway was rated best overall.
  • Best quick service (fast-food) restaurant for variety of food choices: Subway had the best food variety, according to consumers.
  • Best quick service (fast-food) restaurant for speed of food preparation: Subway also has the quickest hand with food preparation.
  • Best quick service (fast-food) restaurant for taste & quality of ingredients: Nando’s won first place for taste and quality of ingredients.
  • Best quick service (fast-food) restaurant for presentation of food: Grill’d impressed consumers on food presentation.
  • Best quick service (fast-food) restaurant for website app & usability: Hungry Jack’s had the best website and app for ordering.
  • Best quick service (fast-food) restaurant for value for money: Subway was considered the best value for money.
  • Best quick service (fast-food) restaurant for customer service: Red Rooster won the day for best customer service.

Check out the past winners of Canstar Blue’s quick service (fast-food) restaurant review:

  • 2021: Guzman y Gomez
  • 2020: Subway

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