Best-Rated Quick Service (Fast-Food) Restaurants

See Our Ratings Methodology.


Most Satisfied Customers | Subway

Aussies have rated Subway as the top pick in Canstar Blue’s latest quick service restaurants ratings, with five stars for taste and freshness of ingredients and meals, value for money, speed of service, customer service, variety of options and overall satisfaction.

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How we rate quick service restaurants

Our review compares quick service restaurants on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which quick service restaurant they think is best!

Canstar Blue surveyed 2,451 Australians for their feedback on the quick service restaurants (excluding pizza) they’ve purchased and consumed food from in the last three months.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their quick service restaurant(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with quick service restaurants as an individual score, NOT a combined total of all criteria.
  • Value for money: quality of products and service for price paid.
  • Taste and freshness: of ingredients and meals
  • Presentation of food: matches the menu images, looks appetising, sufficient toppings.
  • Variety of food options: range of products is diverse.
  • Speed of service: was not waiting too long.
  • Customer service: staff are available, helpful, resolve problems effectively.
  • Store layout and presentation: well-presented, ambient, clean
  • Website and app experience: process for ordering, transaction or use is simple and efficient.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
  • Subway
  • Grill’d
  • Guzman y Gomez
  • Red Rooster
  • Hungry Jack’s
  • Oporto
  • KFC
  • McDonald’s
  • Nando’s

Find more detailed information on our Most Satisfied Customer methodology.

Top Quick Service Restaurant – Subway


Subway is an American franchise, best known for its sub-style sandwiches. The multinational restaurant offers subs, wraps, salads, breakfast options, sides, including its popular cookie range, and drinks. Consumers may either purchase in-store or order online, with both delivery and click-and-collect options available. Subway also offers catering options for those making large orders for parties or functions.

About our consumer experts

Kate Lockyer: Content Producer

This report was written by Canstar Blue’s Home & Lifestyle Content Producer Kate Lockyer. She has completed a Bachelor of Journalism at the University of Queensland. Kate’s been writing professionally for two years, and has worked as a content writer, media assistant and newsroom contributor for a variety of organisations and publications, including the National Family Violence Prevention Legal Service, community radio station 4ZZZ and Shelly’s Swim School.


Meet the Editorial Team


Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

Past Ratings

Here are the past winners of Canstar Blue’s quick service restaurants ratings:

  • 2023: Guzman y Gomez
  • 2022: Subway
  • 2021: Guzman y Gomez
  • 2020: Subway

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