Canstar Blue’s fast food restaurants review has seen Guzman y Gomez, Subway, Oporto, KFC, Nando’s, Hungry Jack’s, Grill’d, Red Rooster and McDonald’s compared on taste & quality, food variety, speed of food preparation, customer service, website & app usability, value for money and overall satisfaction.
See our Ratings Methodology.
Not in the mood to cook tonight? In a rush to grab lunch? Or perhaps you’re ‘steak-ing’ out multiple food delivery apps to find a cheap treat? Whatever your situation, fast food restaurants provide the convenience of quick, delicious and easy meals, without the long wait and shebang of traditional eateries. But with so many options out there, how do we know which fast food joints offer the best combo of taste, quality and speediness?
To find out, we asked over 1,880 Aussies for their feedback on their experiences with the fast food chains and quick service restaurants they’ve purchased and consumed food from in the last month. Survey respondents were asked to compare and rate restaurants on the taste and quality of their ingredients, food variety, speed of food preparation, customer service, website and app usability, value for money and overall satisfaction. Those that met the minimum required survey sample size of 30 responses are included in our ratings.
So, which fast food chains were rated hot and which got grilled? Our latest ratings found Guzman y Gomez is the number one quick service restaurant Aussies are ‘taco-ing’ about, giving it five-star reviews for taste and quality of ingredients, customer service and overall satisfaction.
Here are the best fast food restaurants in Australia, as rated by consumers in Canstar Blue’s 2021 review:
Guzman y Gomez wrapped up the results with a five-star review for overall satisfaction. Most other fast food chains got four stars, while Red Rooster and McDonald’s ended on three stars for overall satisfaction.
Despite dropping to second place, former winner Subway took the lead when it came to speed, menu variety and value for money. It also got full marks for customer service, alongside Nando’s. Red Rooster similarly rated best for its website and app usability, being the only fast food restaurant to receive five stars for the category.
Guzman y Gomez (GYG) has cooked up a huge following since opening its first taqueria in Australia in 2006, which saw the takeaway chain introduce Aussies to ‘authentic’ Mexican food. GYG claims to offer quick service without sacrificing quality, by only using fresh ingredients and staying away from freezers and microwaves.
GYG dishes up a variety of foods, including everything from burritos and nachos to churros with Dulce de Leche. The quick service restaurant also serves brekkie menu items like breakfast tacos, scrambled egg bowls, breakfast quesadillas and guacamole on toast ─ all of which can be enjoyed with a barista-made coffee.
Here are some menu options you can find from GYG:
Guzman y Gomez plated up five-star reviews for taste and quality of ingredients, customer service and overall satisfaction. It also got four stars for its menu variety, speed of food preparation and value for money, plus three stars for website and app usability.
Besides being fast and easy, quick service restaurants are also more affordable than established eateries. In fact, nearly a fifth of our respondents (18%) find it more affordable to feed their family (or simply themselves) from fast food restaurants. One in four (25%) people surveyed also said they have an app for a quick service restaurant, while a smaller handful (11%) carry around a membership or loyalty card.
Here are more interesting facts from our survey:
This will depend largely on what you’re in the mood for, if you’re eating alone or not, and of course your budget. If you’re taking the brood out for a meal, for example, then you’ll want to pick a joint that offers copious meal deals to feed your hungry mouths and bonus points if you can find a place with a play area for the kids. According to our survey, that’s a key factor for some families when deciding where to eat. If in doubt, Macca’s and KFC are always little people pleasers! But, you can also find kid-friendly menus in most quick service restaurants.
Otherwise, if you’re grabbing a bite to eat with your significant other or friends, then you could go for a place that serves both a little ambiance and booze like Grill’d, Nando’s or Guzman y Gomez.
Most quick service restaurants update their menu with healthy options regularly and cater for different dietary requirements, so you can easily satisfy your cravings anywhere.
Taste and quality of food are of course also important. In fact, it’s the biggest driver of satisfaction for consumers, ahead of value for money and customer service, according to our survey. Guzman y Gomez was the only fast food chain to rate five stars in that aspect, although taste and quality can vary depending on seasonality, product availability, store location and other external factors.
This report was written by Canstar Blue’s home & lifestyle journalist, Tahnee-Jae Lopez-Vito. She’s an expert on household appliances, grooming products and all things grocery and shopping. In addition to translating our expert research into consumer-friendly ratings reports, Tahnee spends her time helping consumers make better-informed purchase decisions on all manner of consumer goods and services, while highlighting the best deals and anything you need to be aware of.
Picture credits: Prachana Thong-on/ Shutterstock.com.
Canstar Blue surveyed more than 3,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have purchased and consumed food from a quick service or fast food restaurant (excluding pizza), in the last month– in this case, 1,888 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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