Aussies gave Guzman y Gomez the thumbs up as the best-rated fast-food restaurant in Canstar Blue’s review. It achieved five stars for variety of food options and overall satisfaction.
Not in the mood to cook tonight? In a rush to grab lunch? Or perhaps you’re ‘steak-ing’ out multiple food delivery apps to find a cheap treat? Whatever your situation, fast food restaurants provide the convenience of quick, delicious and easy meals, without the long wait and shebang of traditional eateries. But with so many options out there, how do we know which fast-food joints offer the best combo of taste, quality, and speediness? We compared them to find out.
Canstar Blue surveyed 2,259 Australians for their feedback on the quick service (fast-food) restaurant(s) they’ve purchased and consumed food from in the last three months. Note: this does not include pizza.
Respondents rate their satisfaction with their quick service (fast-food) restaurant(s)from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Guzman y Gomez was first in line for a win with five stars for variety of food options and overall satisfaction. Subway was close behind with five stars for value for money, speed of service, variety of food options, presentation of food and customer service.
Zambrero scored five stars for taste & freshness of ingredients & meals and shop appearance while Red Rooster pleased in speed of service and customer service. Finally, Nando’s rated well for shop appearance while Grill’d scorched in variety of food options and shop appearance as well.
Find more detailed information on our Most Satisfied Customer methodology.
Guzman y Gomez has made a name for itself as a restaurant that can quash cravings for Mexican in a flash. It claims to have a ‘clean’ menu full of ‘Mexican flavours’ and prides itself on using fresh ingredients and authentic recipes.
Here are just some of the meals you can enjoy from the Guzman y Gomez menu:
Guzman y Gomez offers dine in or delivery, and even a breakfast menu complete with coffee for when you’re really rushing in the morning.
Besides being fast and easy, quick service restaurants are also more affordable than established eateries. In fact, a number of our respondents (13%) find it more affordable to feed their family (or simply themselves) from fast-food restaurants. A quarter of people surveyed (26%) also said they have an app for a quick service restaurant, while a smaller handful (13%) carry around a membership or loyalty card.
Here are more interesting facts from our survey:
This will depend largely on what you’re in the mood for, if you’re eating alone or not, and of course your budget. If you’re taking the family out for a meal, for example, then you’ll want to pick a joint that offers copious meal deals to feed your hungry mouths and bonus points if you can find a place with a play area for the kids. According to our survey, that’s a key factor for some families when deciding where to eat. If in doubt, Macca’s and KFC are always little people pleasers! But, you can also find kid-friendly menus in most quick service restaurants.
Otherwise, if you’re grabbing a bite to eat with your significant other or friends, then you could go for a place that serves both a little ambiance and booze like Grill’d, Nando’s or Guzman y Gomez.
Most quick service restaurants update their menu with healthy options regularly and cater to different dietary requirements, so you can easily satisfy your cravings anywhere.
Compare Restaurant Delivery Services
After some Disney classics? Sign up to Disney+! There are two plan options to choose from – a monthly subscription, or prepay for a year. Both plans include the same features, with unlimited downloads and the ability to stream on up to four screens at the same time. This table includes links to a referral partner.
| Brand | Subscription Type | No. of Screens/same time viewing | Advertised Cost^^/month or year | |
|---|---|---|---|---|
 |
min. cost $13.99 over one month |
4 | $13.99 |
Get DealCanstar Blue receives a commission for sign-ups through Disney+ * |
|
min. cost $139.99 over one year |
4 | $139.99 |
Get DealCanstar Blue receives a commission for sign-ups through Disney+ * |
|
^^View important information | |||
This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here is the past winner of Canstar Blue’s quick service (fast-food) ratings:
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