Best-Rated Quick Service (Fast-Food) Restaurants

See Our Ratings Methodology.


Most Satisfied Customers | Guzman y Gomez

Aussies gave Guzman y Gomez the thumbs up as the best-rated fast-food restaurant in Canstar Blue’s review. It achieved five stars for variety of food options and overall satisfaction.

Fact Checked Fact Checked

How we rate quick service restaurants

Not in the mood to cook tonight? In a rush to grab lunch? Or perhaps you’re ‘steak-ing’ out multiple food delivery apps to find a cheap treat? Whatever your situation, fast food restaurants provide the convenience of quick, delicious and easy meals, without the long wait and shebang of traditional eateries. But with so many options out there, how do we know which fast-food joints offer the best combo of taste, quality, and speediness? We compared them to find out.

Canstar Blue surveyed 2,259 Australians for their feedback on the quick service (fast-food) restaurant(s) they’ve purchased and consumed food from in the last three months. Note: this does not include pizza.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their quick service (fast-food) restaurant(s)from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:

  • Overall satisfaction: measures consumer satisfaction with a quick service (fast-food) restaurant as an individual score NOT a combined total of all criteria.
  • Taste & freshness of ingredients & meals: the quick service restaurant used fresh ingredients and the meals tasted authentic and as expected given type and flavour description.
  • Value for money: the prices at the quick service restaurant were reasonable given the quality of the ingredients and the quantity per serving.
  • Speed of service: the quick service restaurants made meals within an indicated or reasonable timeframe.
  • Variety of food options: the quick service restaurant offered a variety of meal options in different flavours, types, sizes and dietary requirements (i.e. gluten free, vegan etc.) as well as side, dessert and drink options.
  • Presentation of food: the quick service restaurant made meals that were well presented and as expected.
  • Customer service: the quick service restaurant staff were readily available, helpful and could resolve issues effectively.
  • Appearance of shop: the quick service restaurant was easy to navigate, the menus were clearly displayed and the shop appeared clean and hygienic.

The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the Overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  1. Guzman y Gomez
  2. Subway
  3. Zambrero
  4. Red Rooster
  5. Nando’s
  6. Grill’d
  7. Hungry Jack’s
  8. KFC
  9. Oporto
  10. McDonald’s

Guzman y Gomez was first in line for a win with five stars for variety of food options and overall satisfaction. Subway was close behind with five stars for value for money, speed of service, variety of food options, presentation of food and customer service.

Zambrero scored five stars for taste & freshness of ingredients & meals and shop appearance while Red Rooster pleased in speed of service and customer service. Finally, Nando’s rated well for shop appearance while Grill’d scorched in variety of food options and shop appearance as well.

Find more detailed information on our Most Satisfied Customer methodology.

Top Quick Service (Fast-Food) Restaurant – Guzman y Gomez


Guzman y Gomez has made a name for itself as a restaurant that can quash cravings for Mexican in a flash. It claims to have a ‘clean’ menu full of ‘Mexican flavours’ and prides itself on using fresh ingredients and authentic recipes.

Here are just some of the meals you can enjoy from the Guzman y Gomez menu:

  • Burritos
  • Nachos
  • Soft and hard shell tacos
  • Quesadilla
  • Enchiladas
  • Loaded chips
  • Guacamole
  • Churros

Guzman y Gomez offers dine in or delivery, and even a breakfast menu complete with coffee for when you’re really rushing in the morning.

  • Guzman y Gomez received five stars for variety of food options and overall satisfaction. It scored four stars for taste & freshness of ingredients & meals, value for money, speed of service, presentation of food, customer service and appearance of the shop.

How Aussies consume fast food

Besides being fast and easy, quick service restaurants are also more affordable than established eateries. In fact, a number of our respondents (13%) find it more affordable to feed their family (or simply themselves) from fast-food restaurants. A quarter of people surveyed (26%) also said they have an app for a quick service restaurant, while a smaller handful (13%) carry around a membership or loyalty card.

Here are more interesting facts from our survey:

Which fast food restaurant should I choose?

This will depend largely on what you’re in the mood for, if you’re eating alone or not, and of course your budget. If you’re taking the family out for a meal, for example, then you’ll want to pick a joint that offers copious meal deals to feed your hungry mouths and bonus points if you can find a place with a play area for the kids. According to our survey, that’s a key factor for some families when deciding where to eat. If in doubt, Macca’s and KFC are always little people pleasers! But, you can also find kid-friendly menus in most quick service restaurants.

Otherwise, if you’re grabbing a bite to eat with your significant other or friends, then you could go for a place that serves both a little ambiance and booze like Grill’d, Nando’s or Guzman y Gomez.

Most quick service restaurants update their menu with healthy options regularly and cater to different dietary requirements, so you can easily satisfy your cravings anywhere.

Compare Restaurant Delivery Services

Got your food, but what about your entertainment? Sign up to Disney+ Australia!

After some Disney classics? Sign up to Disney+! There are two plan options to choose from – a monthly subscription, or prepay for a year. Both plans include the same features, with unlimited downloads and the ability to stream on up to four screens at the same time. This table includes links to a referral partner.

Brand Subscription Type No. of Screens/same time viewing Advertised Cost^^/month or year
Disney+ Logo

Disney+ Monthly Subscription

  • Stream the Disney+ library, including Disney+ Originals, Star Wars, Pixar, Marvel, National Geographic & Star
  • Watch on 4 screens at the same time
  • Add up to 7 profiles
  • Unlimited downloads of shows and movies on up to 10 devices

min. cost $13.99 over one month

4No. of Screens /same time viewing $13.99
Advertised Cost/month
Get DealCanstar Blue receives a commission for sign-ups through Disney+ *
Disney+ Logo

Disney+ Yearly Subscription

  • Stream the Disney+ library, including Disney+ Originals, Star Wars, Pixar, Marvel, National Geographic & Star
  • Watch on 4 screens at the same time
  • Add up to 7 profiles
  • Unlimited downloads of shows and movies on up to 10 devices
  • Prepay for a yearly subscription and save on the monthly cost

min. cost $139.99 over one year

4No. of Screens /same time viewing $139.99
Advertised Cost/year
Get DealCanstar Blue receives a commission for sign-ups through Disney+ *

About our consumer experts

Dean Heckscher: Site Editor

This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.


Meet the Editorial Team


Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

Past Ratings

Here is the past winner of Canstar Blue’s quick service (fast-food) ratings:

  • 2022: Subway
  • 2021: Guzman y Gomez
  • 2020: Subway

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