Best-Rated Waste Management Services for Businesses

See Our Ratings Methodology.


Most Satisfied Customers | Cleanaway

Consumers have rated Cleanaway as the top pick in Canstar Blue’s latest waste management service ratings, with five-star ratings in every category. These are value for money, client service, ease of use, frequency and availability of waste disposal, bin or container hire options and overall satisfaction. 

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How we rate waste management services

Our review compares waste management services on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which waste management service they think is best!

Canstar Blue surveyed 365 Australians for their feedback on the waste management service(s) they’ve used for business purposes in the last two years.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their waste management service(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with the waste management service as an individual score NOT a combined total of all criteria.
  • Value for money:quality of service for price paid.
  • Client service:staff are available, helpful, resolve problems effectively.
  • Ease of use: booking process is quick, simple to follow.
  • Frequency and availability of waste disposal: waste is picked up and disposed of in a timely manner.
  • Bin or container hire options:secure document bin, recycling bins.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Cleanaway
  • Veolia Environmental Services
  • J.J. Richards & Sons

Find more detailed information on our Most Satisfied Customer methodology.

Top Waste Management Service – Cleanaway

Cleanaway is a waste management service with a focus on sustainability. Cleanaway’s capabilities include solid waste, liquid, health service and industrial waste management, as well as hazardous and emergency spill services. 

About our consumer experts

Rachel Bollerman: Content Producer

This article was written by Canstar Blue Home & Lifestyle Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology. She has worked in a variety of public relations, marketing and communications roles, gaining experience in community management, social media marketing, blog writing and other styles of copywriting. When she’s not working, Rachel enjoys doing arts and crafts projects at home and spending time with friends.


Meet the Editorial Team


Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

Past Ratings

Here are the past winners from Canstar Blue’s waste management services for business ratings:

  • 2023: Veolia
  • 2022: Bingo Industries
  • 2021: Suez
  • 2020: J.J. Richards & Sons
  • 2019: Veolia

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