Best-Rated Waste Management Services for Businesses

See Our Ratings Methodology.


Most Satisfied Customers | Veolia

Aussies have rated Veolia as the top brand in Canstar Blue’s latest waste management services for businesses, with the brand rated five stars for client service, frequency/availability of waste disposal, value for money, bin or container hire options and overall satisfaction.

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How we rate waste management services

Our review compares waste management services on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which waste management service they think is best!

Canstar Blue surveyed 410 Australians for their feedback on the waste disposal service(s) they’ve used for business purposes in the last two years.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their waste management service brand(s) from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a waste management service brand as an individual score NOT a combined total of all criteria.
  • Client service: the waste management service’s staff were responsive and easy to contact, and were able to provide assistance and help when issues arose.
  • Frequency/availability of waste disposal: the waste management service were able to dispose of the waste in a timely and consistent manner, and offered multiple timeframes for waste collection and removal.
  • Value for money: the cost is reasonable for the quality and service of the waste management service.
  • Ease of use: the waste management service’s website and booking process were easy to use and follow.
  • Bin or container hire options: the waste management service offered multiple bin or containers to use (i.e. secure document bins, recycling bins, hazard bins, etc.).

The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the Overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Veolia
  • Cleanaway
  • Bingo Industries
  • J.J. Richards & Sons

Find more detailed information on our Most Satisfied Customer methodology.

Top Waste Management Service Brand – Veolia

While perhaps better-known for big business environmental initiatives, Veolia also offers SMEs a range of waste and recycling disposal and management services, including document destruction and e-waste management for confidential documents. Veolia doesn’t offer pricing online, but encourages businesses to contact the company for a consultation.

Veolia also offers a variety of industrial waste management services for businesses in construction or engineering, like cleaning and hazardous waste management to help your business run optimally and within safety guidelines. Veolia also offers traditional waste management services like medical waste, liquid waste and drum disposal, helping businesses across a range of industries, and even provides a number of technologies and services for the energy industry to help with heating and cooling networks, covering almost every aspect of your businesses usage and waste.

  • Veolia was rated five stars for client service, frequency/availability of waste disposal, value for money, bin or container hire options and overall satisfaction, with four stars for ease of use.

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About our consumer experts

Dean Heckscher: Site Editor

This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.


Meet the Editorial Team


Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

Past Ratings

Here are the past winners from Canstar Blue’s waste management services for business ratings:

  • 2022: Bingo Industries
  • 2021: Suez
  • 2020: J.J. Richards & Sons
  • 2019: Veolia

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