Canstar Blue’s 2019 review of waste management services sees Veolia, Cleanaway and J.J. Richards & Sons compared on their value for money, client service, responsible waste solutions, speed of waste disposal, bin or container hire, and overall customer satisfaction.
Operating a business can prove a handful, with plenty of moving parts to consider to keep the operation turning. An area that may not spring immediately to mind however, is waste management. While it may not be a glamorous subject to think about, it’s an area that you’ll need to consider, especially when your workspace starts to be impacted.
For some businesses, the idea of ‘waste management’ is simply remembering to put the bins out every week, but for others, the task covers the safe disposal of hazardous materials, which requires a lot more care and safety. There are a thousand different types of business and a thousand different needs when it comes to managing waste. So, who should you look for when it comes to taking care of business?
To help small businesses take their waste management responsibilities seriously, our annual ratings provide a guide as to which service provider may prove the best fit with your business practices and environmental stance. This year, Canstar Blue surveyed close to 500 business owners and key decision makers that have recently used a waste management service, so we could turn their feedback into the ratings table you see above, with brands compared on important factors like client service, responsible waste solutions, speed of waste disposal and value for money. So, what did we find?
Canstar Blue’s 2019 waste management services review saw three major brands compared and rated in the following order for overall customer satisfaction:
With Veolia rated five stars for overall satisfaction, Cleanaway got four stars and J.J. Richards & Sons was left on three stars. It is the fourth time in five years that Veolia has proved victorious in these ratings.
Despite the clean sweep, Veolia was joined at the top by Cleanaway for both value for money and responsible waste solutions, with last year’s winner, J.J. Richards & Sons, left without any top rating.
While only three brands featured in our 2019 ratings, there are plenty of options available for SMEs to use, with 56% of survey respondents stating that they use a specialised paper shredding waste business for some or all of their waste, meaning there’s plenty to consider when it comes to keeping the office neat and tidy. To help you find the best fit for your business, read on for a summary of each brand.
While perhaps better-known for big business environmental initiatives, Veolia also offers SMEs a range of waste and recycling disposal and management services, including document destruction and e-waste management for confidential documents. Veolia doesn’t offer pricing online, but encourages businesses to contact the company for a consultation to ensure all your waste needs are met.
In addition, for those businesses in construction or engineering, Veolia offers a wide variety of industrial waste management services, like cleaning and hazardous waste management to help your business run optimally and within any safety guidelines. Veolia also offers traditional waste management services like medical waste, liquid waste and drum disposal, helping businesses across a range of industries, and even provides a number of technologies and services for the energy industry to help with heating and cooling networks, covering almost every aspect of your businesses usage and waste.
Cleanaway offers a variety of services to cover small businesses up to global corporations, with a range of industries and waste types covered. For specialised SMEs that deal with hazardous waste, Cleanaway has a variety of specialised services to help safely remove the waste from your premises, including paint disposal, contaminated soil in addition to medical waste. For some more traditional waste removal and management, Cleanaway has bin and compactor hire for businesses, as well as recyclable services. The collections can be set up for daily, weekly, fortnightly or monthly rotations, depending on your specific waste needs, with a variety of skip, bulk, wheelie and steel bins all available for purchase. All prices and fees are available on the company’s website. Cleanaway even has an ‘emergency spills hotline’, allowing you to call in the experts if there’s an accident.
In addition to physical waste, Cleanaway also deals with document disposal and e-waste, handy for the modern business that may be making the transition away from paper to online documents. Cleanaway offers document destruction, hard drive disposal and e-waste management to help ensure confidential business documents are properly removed, with centres monitored by 24-hour CCTV for peace of mind.
J.J. Richards & Sons has a range of services to suit its customers regardless of their business or industry. Whether your business deals with office paper, food scraps, or hazardous material, J.J. Richards & Sons will have you covered. For those after simple waste removal, J.J. Richards has a number of wheelie, skip and Industrial bins to choose from, all ranging in sizes and capacities to suit your business size and waste needs. For those after industrial bins, you can also alter features such as the wheels and colour coding to suit your waste needs. The company also offers a range of recyclable services for businesses that will go through a lot of paper, or those simply looking to lighten their environmental footprint.
For those in need of a specialised waste service, such as those who need to remove hazardous material, building site materials, or dispose of sanitary products, J.J. Richards has an Industrial Services Division, which specialises in providing equipment and services for specialised cleaning, including liquid waste services, sewer and drain cleaning as well as oil collection and treatment. Compactors are also available for hire, helping to cut down on bulky waste items. Fees are listed on the company’s website, meaning that there shouldn’t be any surprises when the bill comes around, with J.J. Richards also providing an app for businesses to use, which allows customers to keep on top of when their next service is, as well as view past invoices.
In addition to the three brands in our ratings, it may prove a worthwhile business decision to look into the other options available, including those listed below.
Ace Waste currently only has two locations in Australia, but offers a broad range of services, including biosecurity, pharmaceutical waste removal and commercial waste removal to help businesses regardless of their industry. Waste containers, such as wheelie bins and disposable sharp containers, are available. You can even ask Ace Waste to audit your business’ current waste disposal methods and practices, ensuring that you keep up with industry standards.
Formerly known as SembSita Australia, Suez provides a number of services for businesses and local authorities, including waste collection, processing and recycling, along with urban cleansing for public pathways and roads. In addition to the removal of waste, Suez offers diagnostic and analysis of business waste practices, allowing SMEs to alter their practices, as well as invest in environmental processes to align with regulatory bodies and guidelines.
Currently owned by Cleanaway, Toxfree is a prominent figure within the waste management market, with over 80 facilities around Australia. Offering traditional waste management services such as waste collection, landfill management, recycling facilities and skip bin hire, Toxfree also offers hazardous waste disposal, e-waste recycling and the disposal of health-related waste. If you’re worried about site safety, Toxfree also offers site audits and assessment, as well as waste management reporting, allowing you to keep on top of the business side of waste management.
There’s plenty to consider when it comes to engaging with a waste management service. While some may be happy as long as the bins are being taken away, 57% of survey respondents said they had asked their waste disposal service questions about how the waste is disposed of, with 79% of all respondents stating that the environmental record of waste management companies is important to them. If you’re looking to take your business in a more environmentally-friendly direction, researching into how your waste management service deals and disposes of your waste may help with your decision-making.
In addition to the environmental aspect, the final decision may be influenced by other factors, such as your budget, how frequently your waste can be collected, as well as whether any business tools such as apps are offered. With survey respondents spending an average of over $470 a month on waste management services, by looking into all available options, as well as what services your business actually needs, can help you keep your budget intact, as well as your environmental record.
Canstar Blue surveyed 1,600 Australian small to medium-sized business owners or key decision-makers (i.e. the key decision-maker for the business) across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have used a waste disposal service for business purposes within the last 2 years (Note: This does not include services that are used solely for document destruction or recycling) – in this case, 485 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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