Best-Rated Pizza Stores

See Our Ratings Methodology.


Most Satisfied Customers | La Porchetta

Aussies have rated La Porchetta as the top pick in Canstar Blue’s latest pizza stores ratings, with five stars for taste and freshness of ingredients, presentation of food, value for money, website and app experience, customer service, speed of service, variety of food options and overall satisfaction.

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How we rate pizza stores

Our review compares pizza stores on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which pizza store they think is best!

Canstar Blue surveyed 1,543 Australians for their feedback on pizza stores/restaurants they’ve purchased and eaten pizza from in the last three months (Note: this includes by buying online via a website/app or in person).
  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their pizza store(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with pizza stores as an individual score, NOT a combined total of all criteria.
  • Value for money: quality of products for price paid.
  • Taste and freshness of ingredients: food tasted as expected, ingredients were fresh.
  • Presentation of food: food arrived intact, looked as expected.
  • Variety of food options: variety of flavour types offered, different size options, dietary requirements met.
  • Speed of service: food arrived within the indicated timeframe.
  • Customer service: staff are available, helpful, resolve problems effectively.
  • Store layout and presentation: products are well-presented, easy to find.
  • Website and app experience: process for ordering, transaction or use is simple and efficient.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.
  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

• La Porchetta
• Pizza Hut
• Dominos
• Crust

Find more detailed information on our Most Satisfied Customer methodology.

Top Pizza Store – La Porchetta


La Porchetta was first opened in Melbourne in 1985, offering a selection of traditional Italian pizza and pasta. It now has multiple store locations across Australia and New Zealand. Customers can either dine in or order online from the La Porchetta website. Its menu features a selection of appetisers, pastas, pizzas, main meals, salads and desserts. La Porchetta’s pizza menu is extensive, offering both classic and signature options. To make ordering easy, customers may also select half-and-half pizzas. La Porchetta offers bundle menu options, with a range of pizza, meal, appetiser and drink combinations to choose from. 

About our consumer experts

Kate Lockyer: Content Producer

This report was written by Canstar Blue’s Home and Lifestyle Content Producer Kate Lockyer. She has completed a Bachelor of Journalism at the University of Queensland. Kate’s been writing professionally for two years, and has worked as a content writer, media assistant and newsroom contributor for a variety of organisations and publications, including the National Family Violence Prevention Legal Service, community radio station 4ZZZ and Shelly’s Swim School.


Meet the Editorial Team


Samantha Mauro-Todd: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

Past Ratings

Here is the past winner of Canstar Blue’s pizza store ratings:

  • 2023: Crust
  • 2022: Dominos
  • 2021: Pizza Capers

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