Canstar Blue’s 2021 pizza stores review has seen Pizza Capers, Crust, La Porchetta, Pizza Hut and Dominos compared on taste and quality of ingredients, food variety, speed of food preparation, customer service, store layout, value for money and overall satisfaction.
From the stretchy cheese to the perfectly crispy crust, yet fluffy dough base, what’s not to love about pizza? Even 45% of Aussies surveyed won’t say no to pineapple on pizza, a famously controversial topping, while more than a third (36%) say they can eat a whole pizza by themselves. Whether you prefer a loaded Supreme or Meat Lovers, or typically opt for something subtle like a Margherita or Pepperoni, we know that pizza is serious business.
To find out where’s the best place to order from, we asked more than 1,430 consumers who purchased and ate a pizza from a specialist pizza store or restaurant in the last three months for their feedback. Respondents rated their experiences based on taste and quality of ingredients, menu variety, speed, customer service, store layout, value for money and overall satisfaction. Pizza stores that received at least 30 responses are included in the ratings. So, which pizza store did Aussies rate best?
Pizza Capers grabbed the winning slice in Canstar Blue’s pizza stores review, picking up five stars for its customer service, store layout and overall satisfaction.
Here are the best pizza stores in Australia, as rated by consumers in Canstar Blue’s latest review:
Pizza Capers cleared the board with the only five-star review for overall satisfaction. Crust, La Porchetta, and Pizza Hut followed behind on four stars, while Dominos rounded up the results with three stars for overall satisfaction.
It’s worth mentioning that Crust also got a winning slice with a five-star rating for its variety of food choices available. Pizza Hut and Dominos scored similarly when it came to speed of food preparation, with Pizza Hut getting additional brownie points for value for money and taste and quality of ingredients.
If you think a cheesy crust is exciting, wait until you see what Pizza Capers has to offer. Claiming to be one of the first to dish out gourmet takeaway pizzas, this franchise has been working hard to ‘gourmet the everyday’ since rolling onto the scene in 1996. Pizza Capers offers a mix of new and old-school pizza flavour combos, with a wide variety of toppings like Cajun prawns, Japanese crumbed karaage chicken, lamb, fire-roasted capsicum, sweet potato, cinnamon sugar, blue vein cheese, sour cream & chives sauce, cashews and red bean salsa. Even its mouth-watering list of sides includes everything from fries and salads to pasta, calzones, fiery sriracha wings and pizza bread.
Some menu options from Pizza Capers include:
Prices start from $17 for a small Classico and go up to $21 for a large Classico or large Rustico, while a large-size gluten-free pizza costs slightly more at $23. There are a few toppings you can add for free, such as Cajun spices, Moroccan spices, lemon pepper and garlic. Otherwise, extras range between $1 to $4 each.
If you’re tossing up which type of pizza you ‘knead’ to order, our survey found Supreme to be the favourite (24%). Meat Lovers (20%) came next in line, followed by Hawaiian (12%), Pepperoni (11%), BBQ Chicken (10%), Vegetarian (9%), Margherita (5%) and Seafood (5%). When it came to crust, thin and crispy (39%) seemed to be the way to go, ahead of classic (33%) and deep pan (22%).
Our research also showed more than one in 10 Australians (13%) usually try to pick healthier options on the menu, and almost a third (29%) of consumers appeared satisfied with the variety of dietary options available.
This report was written by Canstar Blue’s home & lifestyle journalist, Tahnee-Jae Lopez-Vito. She’s an expert on household appliances, grooming products and all things grocery and shopping. In addition to translating our expert research into consumer-friendly ratings reports, Tahnee spends her time helping consumers make better-informed purchase decisions on all manner of consumer goods and services, while highlighting the best deals and anything you need to be aware of.
Canstar Blue surveyed more than 3,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have purchased and eaten a pizza from a specialist chain pizza store/restaurant in the last three months – in this case, 1,433 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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