Best-Rated Pizza Stores

See Our Ratings Methodology.


Most Satisfied Customers | Crust

Aussies have rated Crust number one in Canstar Blue’s pizza store ratings, giving it five-star reviews for presentation of food, variety of food options and overall satisfaction.

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How we rate pizza stores

From the stretchy cheese to the perfectly crispy crust, yet fluffy dough base, what’s not to love about pizza? A massive 75% of Aussies surveyed won’t say no to pineapple on pizza, a famously controversial topping, while a quarter (25%) say they can eat a whole pizza by themselves. Whether you prefer a loaded supreme or meat lovers, or typically opt for something subtle like a margherita or pepperoni, we know that pizza is serious business. To find out where’s the best place to order from, Canstar Blue compared the crusts all pizza ‘afficionadoughs’ must try.

Canstar Blue surveyed 1,682 Australians for their feedback on the pizza chain store(s) they’ve purchased and eaten a pizza from in the last three months. Note: this does not include frozen pizza purchased from a supermarket or independent pizza store.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their pizza store(s) from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:

  • Overall satisfaction: measures consumer satisfaction with a pizza store as an individual score NOT a combined total of all criteria.
  • Taste & freshness of ingredients & meals: the pizza store used fresh ingredients and tasted authentic and as expected given the flavour and type (i.e. Hawaiian, vegetarian, supreme etc.).
  • Presentation of food: the pizza arrived intact and looked as expected (i.e. was not flipped or burned, with the right ingredients etc.).
  • Customer service: the pizza store staff were readily available, helpful and could resolve issues effectively.
  • Value for money: the price of the pizzas was reasonable given the quality of the ingredients and the quantity per serving.
  • Speed of service: the pizza stores delivered and made pizzas as expected and within the indicated timeframe.
  • Website & store layout: the pizza store website and/or app was easy to navigate and the process for ordering and paying for pizza and meals was simple and efficient, with the store easy to move around in.
  • Variety of food options: the pizza store offered a variety of pizzas in different flavours, crust types, sizes and dietary requirements (i.e. gluten free, vegan etc.) as well as other meals and drink options.

The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the Overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  1. Crust
  2. Pizza Hut
  3. La Porchetta
  4. Dominos

Crust sliced a win three ways with five stars for presentation of food, variety of food options and overall satisfaction. Pizza Hut wasn’t far behind with wins for taste & freshness of ingredients & meals, customer service, value for money, speed of service and website & store layout. Finally, Dominos pleased with its speedy service.

Find more detailed information on our Most Satisfied Customer methodology.

Top Pizza Store ─ Crust

Crust Pizza

Perfect for when you’re craving a takeaway pizza with a little bit of ‘spice,’ Crust offers a delectable range of old school and new school slices. You can expect a range of classic pizza flavours like Hawaiian, Margherita and Pepperoni as well as some unique combos like Vietnamese Chilli Chicken, Truffle Beef Rossini and Pulled Pork and Slaw. It also has lots of plant-based and vegan options as well as sides and desserts including garlic bread, scrolls, chicken wings, apple pie bites, ice cream and more.

Some menu options from Crust include:

  • Pesto Chicken Club: includes chicken breast, prosciutto, Spanish onions & fresh tomatoes on a tomato & garlic base, garnished with fresh avocado, rocket and pesto aioli.
  • 1889 Margherita: buffalo mozzarella and cherry tomatoes on a tomato base and garnished with fresh basil, cracked pepper & sea salt.
  • Truffle Beef Rossini: beef, wild mushroom medley, caramelised onions on a béchamel base garnished with fresh parsley & basil, topped with authentic buffalo mozzarella & black truffle aioli.
  • (not) Beef Royale: plant-based mince, heirloom tomatoes, sliced onion and mozzarella on a tomato base with a sesame seed crust. Topped with burger sauce and pickles.
  • Smokey Pulled Jackfruit: BBQ pulled jackfruit, Spanish onions and roasted capsicum on a tomato base, with vegan aioli, parsley and chopped chilli. Made with vegan cheese.
  • Shepherds Lie: plant-based mince, roasted potato slices, mozzarella, rosemary, caramelized onion and shredded carrot on a garlic & tomato base with a sesame seed crust. Topped with fresh herbs, parmesan cheese and a drizzle of truffle oil.

Crust pizzas come in a large or extra-large, and vary from $15 to $26 depending on the size and type of pizza, chosen toppings, and whether you choose home delivery or pick-up.

  • Crust topped off the ratings with five stars for presentation of food, variety of food options and overall satisfaction. It rated four stars for taste & freshness of ingredients & meals, customer service and speed of service, and three stars for value for money and website & store layout.

What is Australia’s favourite pizza?

If you’re tossing up which type of pizza you ‘knead’ to order, our survey found Meat Lovers to be the favourite (19%). Supreme (17%) came next in line, followed by chicken-flavoured pizzas (14%), Pepperoni (14%), Hawaiian (12%), Margherita (8%), Vegetarian (7%), Seafood (4%) and plant-based pizza (2%).

When it came to crust, classic took home the first prize (37%), ahead of thin and crispy (32%), deep-pan (18%), stuffed (8%) and gluten-free (4%).

Our research also showed one in 10 Australians (14%) usually try to pick healthier options on the menu, and a third (32%) of consumers appeared satisfied with the variety of dietary options available, but a slightly higher number of customers (33%) preferred wood-fired pizza to oven-baked.

Compare Quick Service (Fast-Food) Restaurants

Got a pizza and movie night lined up? Sign up to Disney+ to complete it!

After some Disney classics? Sign up to Disney+! There are two plan options to choose from – a monthly subscription, or prepay for a year. Both plans include the same features, with unlimited downloads and the ability to stream on up to four screens at the same time. This table includes links to a referral partner.

Brand Subscription Type No. of Screens/same time viewing Advertised Cost^^/month or year
Disney+ Logo

Disney+ Monthly Subscription

  • Stream the Disney+ library, including Disney+ Originals, Star Wars, Pixar, Marvel, National Geographic & Star
  • Watch on 4 screens at the same time
  • Add up to 7 profiles
  • Unlimited downloads of shows and movies on up to 10 devices

min. cost $13.99 over one month

4No. of Screens /same time viewing $13.99
Advertised Cost/month
Get DealCanstar Blue receives a commission for sign-ups through Disney+ *
Disney+ Logo

Disney+ Yearly Subscription

  • Stream the Disney+ library, including Disney+ Originals, Star Wars, Pixar, Marvel, National Geographic & Star
  • Watch on 4 screens at the same time
  • Add up to 7 profiles
  • Unlimited downloads of shows and movies on up to 10 devices
  • Prepay for a yearly subscription and save on the monthly cost

min. cost $139.99 over one year

4No. of Screens /same time viewing $139.99
Advertised Cost/year
Get DealCanstar Blue receives a commission for sign-ups through Disney+ *

About our consumer experts

Dean Heckscher: Site Editor

This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.


Meet the Editorial Team


Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

Past Ratings

Here is the past winner of Canstar Blue’s pizza store ratings:

  • 2022: Dominos
  • 2021: Pizza Capers

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