Aussies have rated Crust number one in Canstar Blue’s pizza store ratings, giving it five-star reviews for presentation of food, variety of food options and overall satisfaction.
From the stretchy cheese to the perfectly crispy crust, yet fluffy dough base, what’s not to love about pizza? A massive 75% of Aussies surveyed won’t say no to pineapple on pizza, a famously controversial topping, while a quarter (25%) say they can eat a whole pizza by themselves. Whether you prefer a loaded supreme or meat lovers, or typically opt for something subtle like a margherita or pepperoni, we know that pizza is serious business. To find out where’s the best place to order from, Canstar Blue compared the crusts all pizza ‘afficionadoughs’ must try.
Canstar Blue surveyed 1,682 Australians for their feedback on the pizza chain store(s) they’ve purchased and eaten a pizza from in the last three months. Note: this does not include frozen pizza purchased from a supermarket or independent pizza store.
Respondents rate their satisfaction with their pizza store(s) from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Crust sliced a win three ways with five stars for presentation of food, variety of food options and overall satisfaction. Pizza Hut wasn’t far behind with wins for taste & freshness of ingredients & meals, customer service, value for money, speed of service and website & store layout. Finally, Dominos pleased with its speedy service.
Find more detailed information on our Most Satisfied Customer methodology.
Perfect for when you’re craving a takeaway pizza with a little bit of ‘spice,’ Crust offers a delectable range of old school and new school slices. You can expect a range of classic pizza flavours like Hawaiian, Margherita and Pepperoni as well as some unique combos like Vietnamese Chilli Chicken, Truffle Beef Rossini and Pulled Pork and Slaw. It also has lots of plant-based and vegan options as well as sides and desserts including garlic bread, scrolls, chicken wings, apple pie bites, ice cream and more.
Some menu options from Crust include:
Crust pizzas come in a large or extra-large, and vary from $15 to $26 depending on the size and type of pizza, chosen toppings, and whether you choose home delivery or pick-up.
If you’re tossing up which type of pizza you ‘knead’ to order, our survey found Meat Lovers to be the favourite (19%). Supreme (17%) came next in line, followed by chicken-flavoured pizzas (14%), Pepperoni (14%), Hawaiian (12%), Margherita (8%), Vegetarian (7%), Seafood (4%) and plant-based pizza (2%).
When it came to crust, classic took home the first prize (37%), ahead of thin and crispy (32%), deep-pan (18%), stuffed (8%) and gluten-free (4%).
Our research also showed one in 10 Australians (14%) usually try to pick healthier options on the menu, and a third (32%) of consumers appeared satisfied with the variety of dietary options available, but a slightly higher number of customers (33%) preferred wood-fired pizza to oven-baked.
Compare Quick Service (Fast-Food) Restaurants
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| Brand | Subscription Type | No. of Screens/same time viewing | Advertised Cost^^/month or year | |
|---|---|---|---|---|
 |
min. cost $13.99 over one month |
4 | $13.99 |
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|
min. cost $139.99 over one year |
4 | $139.99 |
Get DealCanstar Blue receives a commission for sign-ups through Disney+ * |
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^^View important information | |||
This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here is the past winner of Canstar Blue’s pizza store ratings:
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