Best-Rated Department Stores

See Our Ratings Methodology.


Most Satisfied Customers | Harris Scarfe

Aussies have rated Harris Scarfe as the top pick in Canstar Blue’s latest department stores ratings, with five stars in all categories: product range, value for money, checkout experience, store layout and presentation, customer service and overall satisfaction.

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How we rate department stores

Our review compares department stores on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which department store they think is best!

Canstar Blue surveyed 2,341 Australians for their feedback on the department stores they’ve purchased a product from in the last six months.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their department store(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a department store as an individual score, NOT a combined total of all criteria.
  • Value for money: quality of products for price paid.
  • Customer service: staff are available, helpful, resolve problems effectively.
  • Store layout and presentation: products are well-presented, easy to find.
  • Website layout and presentation: website is easy to navigate, products are easy to find.
  • Checkout experience: checkout process is fast and/or efficient, multiple payment options available, flexible collection or delivery options.
  • Product range: variety of product categories, range of product options

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
  • Harris Scarfe
  • Target
  • Myer
  • Kmart
  • Big W
  • David Jones

Find more detailed information on our Most Satisfied Customer methodology.

Top Department Store – Harris Scarfe

Harris Scarfe offers a wide range of homewares, kitchenware, electrical appliances and clothing. It has more than 55 stores across the metro and regional areas of Tasmania, South Australia, Victoria, New South Wales, Australian Capital Territory and Queensland. Customers are also able to shop the entire range online. Harris Scarfe typically takes between five and 10 days for standard deliveries, shipping nationwide (within the coverage of Australia Post).

Past ratings

Here is the past winner of Canstar Blue’s department store ratings:

  • 2023: Harris Scarfe
  • 2022: Big W
  • 2021: David Jones

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