Self-Storage Reviews

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Compare storage companies Storage King, Kennards Self Storage and National Storage on customer service, value for money, safety & security, accessibility, convenient location, quality of storage and overall satisfaction.

See our Ratings Methodology.

Most Satisfied Customers | Storage King

For the second year in a row, Storage King has outranked the rest in Canstar Blue’s self-storage ratings, recording five stars for customer service, value for money, safety & security, accessibility, convenient location, quality of storage and overall satisfaction.

Storage King triumphant for second year in a row

Your home may be your castle, but sometimes it just isn’t big enough! That’s where self-storage services come in handy because they can give you the space – and time – to decide what you’re going to do with all that stuff you no longer have enough room for. Maybe you’ve downsized to a smaller home, got a bit carried away with your credit card, or just inherited some old furniture that you don’t have the heart to throw away. Or maybe you’re moving overseas and need somewhere to store all your belongings?

Whatever your reasons for needing a self-storage unit, you’ll want one that ticks all the boxes in terms of the storage quality, safety and security, accessibility and value for money, amongst other things. So, where do you look? There are lots of storage operators out there, and telling them apart isn’t easy. To help you decide which might be best for your circumstances, Canstar Blue conducts an annual review of self-storage services, asking customers about their experiences with the biggest storage providers in the country to form our satisfaction ratings.

This year, three major operators received the minimum sample size required to feature in the results, but only one was deemed worthy of five stars for overall customer satisfaction – Storage King, wouldn’t you know. Storage King has secured the top spot for the second year in a row, while scoring five stars in all research categories.

Best-Rated Self-Storage

Canstar Blue’s 2019 review of self-storage companies saw three major brands rated in the following order for overall customer satisfaction:

  • 1st Storage King
  • 2nd Kennards Self Storage
  • 3rd National Storage

Kennards earned four stars for overall satisfaction, but achieved five stars in three key areas – customer service, accessibility and convenient location. It earned four stars for all other rated variables. National Storage was left on three stars overall, plus value for money, with four stars in all other areas, with the exception for accessibility where it scored five stars.

Drivers of self-storage satisfaction

man holding box

Aside from identifying which brands are keeping Aussies happy in the storage department, our review also revealed the key drivers of customer satisfaction, listed in the following order of importance:

  • Customer service: 27%
  • Value for money: 22%
  • Safety & security: 19%
  • Accessibility: 15%
  • Convenient location: 14%
  • Quality of storage: 2%

The survey identified ‘customer service’ as being the greatest driver of customer satisfaction. It seems that Aussies value the importance of answering questions and providing top class service. The second most important variable was ‘value for money’, which makes sense. Any company can provide a space for you to leave your things, but customers are obviously conscious of price. ‘Safety & security’ is also important, with almost a third of survey respondents (31%) noting that they visit their storage unit from time to time to make sure everything is still there.

Self-Storage Prices

Our survey found that Australians are spending an average of $185 a month on self-storage facilities.

The amount you pay for self-storage can vary significantly depending on factors such as:

  • The size of storage unit you need: National Storage, for example, offers more than 20 individual unit sizes right through from lockers to large units depending on what you want to store.
  • Your location: Space will be at a premium in some areas of the country, meaning prices could be higher in certain areas. CBD locations are likely to cost more.
  • How long you need the unit for: You might find there are reduced rates on offer over the long term, with short term arrangements more expensive.

Whatever your budget or reason for needing self-storage, it’s worth keeping an eye out for promotional offers, such as 50% off your first month’s price, for example. It’s very easy to just ‘set and forget’ with a service like self-storage, so be sure to shop around before signing up – and give serious thought to what you’ll be doing with your stored belongings in the long term. 12% of survey respondents admitted they pay for self-storage even though they don’t really need it. In addition, 16% pay for a larger storage unit than they need.

When it comes to finding the right temporary home for your things, we hope this review proves helpful.

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Picture credits: mervas/shutterstock.com

Frequently asked questions

Canstar Blue surveyed 6,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have used a self-storage service in the last 2 years – in this case, 537 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

 

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