Best-Rated Self-Storage

See Our Ratings Methodology.

Most Satisfied Customers | Kennards Self Storage

Kennards Self Storage has won Canstar’s 2026 Most Satisfied Customers Award for self storage, with Aussies rating it the highest across the categories that drive customer satisfaction.

Fact Checked Fact Checked

How we rate self storage brands

Our review compares self storage brands on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which self storage brand they think is best!



Canstar Blue surveyed 295 Australians for their feedback on the self storage service(s) they’ve purchased and used in the 2 years.
  • The outcomes reported in these ratings are measured via PureProfile’s accredited online research panel.



Respondents rate their satisfaction with their self storage service brand(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Value for money: How satisfied are you with the quality of service for the price paid?
  • Customer service: How satisfied are you with the helpfulness, availability, and effectiveness of customer service?
  • Safety & security: How satisfied are you with the security measures in place to keep your storage system secure (e.g. surveillance, locks, etc.)?
  • Accessibility: How satisfied are you with the ease of access to the storage facility, including access hours and ease of entry?
  • Location: How satisfied are you with the convenience of the storage facility location, including ease of travel and accessibility?



The winner is the brand Aussies rate highest for the things that matter most to customers, based on overall satisfaction. To see how we crunch the numbers, check out our methodology page.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Kennards Self Storage
  • Storage King
  • National Storage

Find more detailed information on our Most Satisfied Customer methodology.


Top Self-Storage Brand – Kennards Self Storage

Kennards Self Storage is an Australian family-owned business that established the country’s first self-storage center in 1973. The brand’s range of storage services includes personal lockers, vehicle spaces, climate-controlled wine cellars and industrial mini-warehouses.

About our consumer experts


Jasmine Tait: Consumer Writer


This article was written by Canstar’s Consumer Writer, Jasmine Tait. Jasmine is a Consumer Writer within Canstar’s editorial team. Jasmine graduated from the Queensland University of Technology with a Bachelor of Fine Arts, majoring in Creative Writing with a minor in Communications. Jasmine has previously written and edited for a variety of publications including ScratchThat magazine and Seaglass Literary.

When Jasmine isn’t working, you can usually find her reading or spending time with her friends and family.

Meet the Editorial Team

 

Grace Kinross: Graduate Consumer Research Specialist

Grace Kinross Graduate Consumer Research Specialist

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar Blue’s ratings and awards and help support consumers to make more informed decisions.

 

Meet the Research Team

Past ratings

Here are the past winners of Canstar Blue’s self-storage ratings:

  • 2025: Kennards Self Storage
  • 2024: Kennards Self Storage
  • 2023: Storage King
  • 2022: National Storage
  • 2021: Storage King
  • 2020: National Storage
  • 2019: Storage King
  • 2018: Storage King
  • 2017: National Storage

 

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