Self-Storage Reviews

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Compare storage companies Storage King, Kennards, National Storage and Self-Storage Australia on their storage quality, customer service, safety & security, accessibility, location, value for money and overall customer satisfaction in 2018.

See our Ratings Methodology.

Most Satisfied Customers | Storage King

It’s the battle for the self-storage companies and wouldn’t you know it, ‘Storage King’ has come out on top. Rating five stars across almost all research categories, Storage King takes the crown from Kennards and National Storage on four stars overall, with Self-Storage Australia scoring three stars overall.

Storage King takes the crown in self-storage review

Your home may be your castle, but sometimes it just isn’t big enough! That’s where self-storage services come in handy because they can give you the space – and time – to decide what you’re going to do with all that stuff you no longer have enough room for. Maybe you’ve downsized to a smaller home, got a bit carried away with your credit card, or just inherited some old furniture that you don’t have the heart to throw away. Or maybe you’re moving overseas and need somewhere to store all your belongings?

Whatever your reasons for needing a self-storage unit, you’ll no doubt want one that ticks all the boxes in terms of storage quality, safety and security, accessibility and value for money, amongst other things. So where do you look? There are lots of storage operators out there and telling them apart isn’t easy. To help you decide which might be best for your circumstances, Canstar Blue conducts an annual review of self-storage services, asking customers about their experiences with the biggest storage providers in the country to form our satisfaction ratings.

This year, four major operators received the minimum sample size required to feature in the results, but only one was deemed worthy of five stars for overall customer satisfaction – Storage King, wouldn’t you know. Storage King replaces National Storage at the top of the ratings from last year, emerging as a clear winner in most research categories.

  • In addition to overall satisfaction, Storage King received top marks for storage quality, customer service, safety & security, accessibility and value for money, with four stars for location.
  • Kennards and National Storage both earned four stars overall, but achieved five stars in at least one specific area. Notably Kennards scored top marks on customer service but just three stars in respect of value for money, while National Storage received praise for location and accessibility, with four stars in all other areas.
  • Self-Storage Australia scored three stars for overall customer satisfaction and all other research categories.

The survey identified ‘storage quality’ as being the greatest driver of customer satisfaction, which makes sense. Any company can provide a space for you to leave your things, but customers obviously look for a little bit more than just the basics – this could mean adequate lighting, power points, or shelf space. But we’re also conscious of price and good service – and rightly so.

Drivers of Customer Satisfaction

Self-Storage Prices

Australians are spending an average of $263 a month on self-storage facilities, our survey of customers found. Respondents in NSW reported the highest average cost at $308, while those in Western Australia spend an average of just $205.

The amount you pay for self-storage can vary significantly depending on factors such as:

  • The size of storage unit you need: National Storage, for example, offers more than 20 individual unit sizes right through from lockers to large units depending on what you want to store.
  • Your location: Space will be at a premium in some areas of the country, meaning prices could be higher. CBD locations are likely to cost more.
  • How long you need the unit for: You might find there are reduced rates on offer over the long term, with short term arrangements more expensive.

Whatever your budget or reason for needing self-storage, it’s worth keeping an eye out for promotional offers, such as 50% off your first month’s price, for example. It’s very easy to just ‘set and forget’ with a service like self-storage, so be sure to shop around before signing up – and give serious thought to what you’ll be doing with your belongings in the long term.

When it comes to finding the right temporary home for your things, we hope this review proves helpful.

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Frequently asked questions

Canstar Blue surveyed 6,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have used a self-storage service in the last two years – in this case, 525 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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