Best-Rated Self-Storage

See Our Ratings Methodology.


Most Satisfied Customers | Storage King

Aussies have rated Storage King as the top pick in Canstar Blue’s latest self-storage ratings, with five-star reviews in overall satisfaction, quality of storage, accessibility and safety & security. 

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How we rate self-storage

Our review compares self-storage on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which self-storage they think is best!

Canstar Blue surveyed 495 Australians for their feedback on self-storage service(s) they have used in the last two years.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their self-storage brand(s) from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a self-storage brand as an individual score NOT a combined total of all criteria.
  • Value for money: price was reasonable for size and quality of the self-storage space.
  • Customer service:the staff managing the self-storage service were friendly, helpful and easy to contact.
  • Quality of storage: the self-storage unit was sufficiently maintained and secure (i.e. it was clean, dry, temperate and well secured.).
  • Accessibility: the self-storage unit was easy to get into and the service property had flexible access times.
  • Safety & security: the self-storage service provided adequate security options (i.e. surveillance, locks, codes, etc.).
  • Location:the location was easy to access and travel to from work or home.

The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the Overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
  • Storage King
  • Kennards Self Storage
  • National Storage
  • Wilson Storage

Find more detailed information on our Most Satisfied Customer methodology.

Best self-storage brands in Australia

    1. Storage King
    2. Kennards Self Storage
    3. National Storage
    4. Wilson Storage

Not sure which self-storage service to use? Check out our buying guide below.

1. Storage King

Storage King Logo

Ratings result

Storage King achieved five star ratings for overall satisfaction, quality of storage, accessibility and safety & security as well as four star ratings for value for money, customer service and location.

Editor’s notes

Storage King has been operating for over 20 years with 168 stores across Australia. Its recognisable crown logo makes its spaces easily recognisable, allowing you to find its location while out and about. You can purchase boxes and packing items from Storage King to prepare to move into your storage space as well as storage spaces for homes, cars and free appraisal services to see which storage unit size may suit you best, allowing you to cover your bases when it comes to moving home, or just reorganising your space.

2. Kennards Self Storage

Kennards storage logo

Ratings result

Kennards received a five star rating for customer service and four star ratings for overall satisfaction, value for money, quality of storage, accessibility, safety & security and location.

Editor’s notes

As Australia’s pioneers for self-storage, Kennards has been operating for over 50 years now, with over 100 locations across the country. Recognisable by its bright orange colour and large lock decal, Kennards is one of the more popular and well-known brands of self-storage services. Kennards offer 24 hour access to your storage, a range of space sizes to suit your needs and no lease obligations offering flexibility with storage spaces. Its storage options also include wine storage, vehicle spaces, deposit boxes and even lockers for guns to help with all types of storage needs.

3. National Storage

National Storage services

Ratings result

National Storage received a five star rating for accessibility, four star ratings for overall satisfaction and customer service and three stars for value for money, quality of storage, safety & security and location.

Editor’s notes

National Storage has been operating for over 20 years, with over 200 centres located across Australia and New Zealand. It offers storage solutions for individuals, businesses and those with specialist storage needs, including wine storage and climate-controlled storage. In addition to storage units, it also offers vehicle and trailer hire, meeting room hire for corporate functions, as well as shipping and forklift services. Customers of National Storage can use contact-free move-ins and remote Bluetooth technology to access their units and belongings.

4. Wilson Storage


Ratings result

Wilson Storage achieved five star ratings for value for money, customer service, quality of storage and location. It also received three star ratings for overall satisfaction, accessibility and safety & security.

Editor’s notes

Wilson Storage operates out of New South Wales and Victoria, however the brand not only offers multiple storage solutions but vehicle hire as well. Its storage solutions include vehicle and boat storage, wine storage, business storage and boxes and packaging to help you prepare for a big move.

Self-storage buying guide

What to look for in a self-storage provider

The first two things that come to mind when considering hiring self-storage are size and security. Look for providers that offer different-sized storage spaces to suit your needs, and the type of security guarantees they offer, like CCTV cameras, security alarms, pin codes, insurance protection, and so on. Cleanliness is also very important, as you don’t want your belongings being eaten away by pests or ruined by dust, for example, as this could void your contents insurance entirely for breach of reasonable care. Further down on the list should be good opening hours and year-round access, multiple storage options, and location.

Location was top-of-mind for respondents, with 40% said it was the main contributor for choosing a self-storage provider. Secondary to location was price with 21% saying it was their main reason and security coming in third with 15% saying it was the leading factor for choice.

How much does self-storage cost?

Our survey found that Australians are spending an average of $165 a month on self-storage facilities, up from $163 last year.
The amount you pay for self-storage can vary significantly depending on factors such as:

  • The size of storage unit you need: storage services offer multiple unit sizes from lockers, right through to large units, depending on what you want to store.
  • Your location: space will be at a premium in some areas of the country, meaning prices could be higher in certain areas. CBD locations are likely to cost more.
  • How long you need the unit for: you might find there are reduced rates on offer over the long term, with short-term arrangements more expensive.
  • Whatever your budget or reason for needing self-storage, it’s worth keeping an eye out for promotional offers, such as 50% off for your first month, for example. It’s very easy to just ‘set and forget’ with a service like self-storage, so be sure to shop around before signing up – and give serious thought to what you’ll be doing with your stored belongings in the long term.

About our consumer experts


Kate King: Home & Lifestyle Content Producer

This report was written by Canstar Blue’s Home & Lifestyle Content Producer Kate King. Kate holds a Bachelor of Creative Industries from QUT majoring in Journalism and Media and Communications, and has written for a number of publications over the past five years.


Meet the Editorial Team


Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

Past ratings

Here are the past winners of Canstar Blue’s self-storage ratings:

  • 2022: National Storage
  • 2021: Storage King
  • 2020: National Storage
  • 2019: Storage King
  • 2018: Storage King
  • 2017: National Storage


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