Self-Storage Reviews

Canstar Blue’s 2021 self-storage review has seen Storage King, Kennards Self Storage and National Storage rated on value for money, safety & security, quality of storage, customer service, accessibility, convenient location and overall satisfaction.

See our Ratings Methodology.

Best Self Storage 2021

Most Satisfied Customers | Storage King

Storage King was rated five stars across multiple categories, including value for money, safety and security, quality of storage, accessibility, convenient location and overall customer satisfaction.

Fact Checked Fact Checked

Storage King crowned top for self-storage ratings

Your home may be your castle, but sometimes it just isn’t big enough! That’s where self-storage services come in handy because they can give you the space – and time – to decide what you’re going to do with all that stuff you no longer have enough room for. Maybe you’ve downsized to a smaller home, got a bit carried away with your credit card, or just inherited some old furniture that you don’t have the heart to throw away. Or maybe you’re moving overseas and need somewhere to store all your belongings.

Whatever your reasons for needing a self-storage unit, you’ll want one that ticks all the boxes. So, where do you look? There are lots of storage operators out there, and telling them apart isn’t easy. To help you decide which might be best for your circumstances, we’ve asked more than 460 Aussies about their feedback on the self-storage service they’ve used in the last two years. Companies were rated on their quality of storage, safety and security, accessibility, convenient location, customer service, value for money and overall satisfaction. Those which received the minimum survey sample size of 30 responses are featured in our results.

Returning to take top spot after being dethroned last year, Storage King was rated five stars across the majority of categories, including value for money, safety and security, quality of storage, accessibility, location convenience and overall satisfaction.

Best Self-Storage

Storage King Boxes

Here are the best self-storage companies in Australia, as rated by consumers in Canstar Blue’s 2021 review:

  1. Storage King
  2. Kennards Self Storage
  3. National Self Storage

Storage King was rated top in almost every category, including value for money, quality of storage and location, while it also shared top spot for accessibility with Kennards Self Storage, who also scored the sole five star rating for customer service, as well as four stars for overall satisfaction. Last year’s winner National Storage dropped down to three stars for overall satisfaction, with four stars for safety and security, accessibility and convenient location.

What to look for in a self-storage company

There are many reasons why it’s worth getting your own self-storage space, especially if you’re moving house. Majority of our respondents use their little home away from home as a place to stock any belongings that don’t fit, regardless of whether it’s a permanent (30%) or temporary (30%) move. A number of people also believe it’s safer to store their valuables in a self-storage space, instead of at home (20%).

Our latest research suggests it’s hard to choose what’s important to Australians when picking out the best self-storage company, with all driving factors relatively close. Value for money remained at the top, while safety and security slotted in as the second most important factor. Convenient location dropped to the bottom, while customer service also increased in comparison to last year’s results.

Aside from identifying which brands are keeping Aussies happy in the self-storage department, our review also reveals the key drivers of customer satisfaction. These are listed in order of importance:

  • Value for money: 20%
  • Safety & security: 18%
  • Quality of storage: 18%
  • Customer service: 16%
  • Accessibility: 15%
  • Convenient location: 11%

How much does it cost to hire a storage space?

Our survey found that Australians are spending an average of $168 a month on self-storage facilities, down from $185 last year.

The amount you pay for self-storage can vary significantly depending on factors such as:

  • The size of storage unit you need: Storage King, for example, offers multiple unit sizes from lockers, right through to large units, depending on what you want to store.
  • Your location: Space will be at a premium in some areas of the country, meaning prices could be higher in certain areas. CBD locations are likely to cost more.
  • How long you need the unit for: You might find there are reduced rates on offer over the long term, with short-term arrangements more expensive.

Whatever your budget or reason for needing self-storage, it’s worth keeping an eye out for promotional offers, such as 50% off for your first month, for example. It’s very easy to just ‘set and forget’ with a service like self-storage, so be sure to shop around before signing up – and give serious thought to what you’ll be doing with your stored belongings in the long term. Our recent survey found that 12% of respondents who pay for self-storage, don’t really need it. Similarly, 17% of people also say they’re spending money on a larger storage unit than what they actually need, so it’s worth really looking into what you really need, as it may help cut down on your monthly expenses.

When it comes to finding the right temporary home for your things, we hope this review proves helpful.

About the winner ─ Storage King

Storage King Logo

Storage King has been operating for over 20 years, with over 160 centres located in both Australia and New Zealand, offering a variety of storage needs, from those after space for a few boxes through to a household’s worth. In addition to storing household goods, Storage King also offers packaging materials and services to help with a move, vehicle storage and storage needs for commercial use and needs, helping to cover your bases.

Where can I find Storage King?

Here are some of the current major locations for Storage King, with a full list available via the Storage King website:

Queensland

  • Brisbane
  • Townsville
  • Gold Coast
  • Ipswich
  • Tweed Heads
  • Hervey Bay
  • Toowoomba

New South Wales

  • Sydney
  • Port Macquarie
  • Central Coast
  • Dubbo
  • North Albury
  • Batemans Bay
  • Goulbourn
  • Newcastle
  • Morisset
  • Gosford
  • Wollongong
  • Penrith
  • Ingleburn

Victoria

  • Melbourne
  • Geelong
  • Ballarat
  • Albury-Wodonga
  • Mallee

Western Australia

  • Perth
  • Bunbury

South Australia

  • Adelaide

Australian Capital Territory

  • Canberra

About the author of this page

This report was written by Canstar Blue’s home & lifestyle journalist, Tahnee-Jae Lopez-Vito. She’s an expert on household appliances, grooming products and all things grocery and shopping. In addition to translating our expert research into consumer-friendly ratings reports, Tahnee spends her time helping consumers make better-informed purchase decisions on all manner of consumer goods and services, while highlighting the best deals and anything you need to be aware of.

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Picture credits: Mervas/Shutterstock.com.

Frequently asked questions

Canstar Blue surveyed more than 6,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have used a self-storage service in the last two years – in this case, 466 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

 

Below are the previous winners of Canstar Blue’s Self-Storage reviews:

  • 2020: National Storage
  • 2019: Storage King
  • 2018: Storage King
  • 2017: National Storage

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