Our review compares self-storage on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which self-storage they think is best!
Canstar Blue surveyed 495 Australians for their feedback on self-storage service(s) they have used in the last two years.
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Find more detailed information on our Most Satisfied Customer methodology.
Storage King achieved five star ratings for overall satisfaction, quality of storage, accessibility and safety & security as well as four star ratings for value for money, customer service and location.
Storage King has been operating for over 20 years with 168 stores across Australia. Its recognisable crown logo makes its spaces easily recognisable, allowing you to find its location while out and about. You can purchase boxes and packing items from Storage King to prepare to move into your storage space as well as storage spaces for homes, cars and free appraisal services to see which storage unit size may suit you best, allowing you to cover your bases when it comes to moving home, or just reorganising your space.
Kennards received a five star rating for customer service and four star ratings for overall satisfaction, value for money, quality of storage, accessibility, safety & security and location.
As Australia’s pioneers for self-storage, Kennards has been operating for over 50 years now, with over 100 locations across the country. Recognisable by its bright orange colour and large lock decal, Kennards is one of the more popular and well-known brands of self-storage services. Kennards offer 24 hour access to your storage, a range of space sizes to suit your needs and no lease obligations offering flexibility with storage spaces. Its storage options also include wine storage, vehicle spaces, deposit boxes and even lockers for guns to help with all types of storage needs.
National Storage received a five star rating for accessibility, four star ratings for overall satisfaction and customer service and three stars for value for money, quality of storage, safety & security and location.
National Storage has been operating for over 20 years, with over 200 centres located across Australia and New Zealand. It offers storage solutions for individuals, businesses and those with specialist storage needs, including wine storage and climate-controlled storage. In addition to storage units, it also offers vehicle and trailer hire, meeting room hire for corporate functions, as well as shipping and forklift services. Customers of National Storage can use contact-free move-ins and remote Bluetooth technology to access their units and belongings.
Wilson Storage achieved five star ratings for value for money, customer service, quality of storage and location. It also received three star ratings for overall satisfaction, accessibility and safety & security.
Wilson Storage operates out of New South Wales and Victoria, however the brand not only offers multiple storage solutions but vehicle hire as well. Its storage solutions include vehicle and boat storage, wine storage, business storage and boxes and packaging to help you prepare for a big move.
The first two things that come to mind when considering hiring self-storage are size and security. Look for providers that offer different-sized storage spaces to suit your needs, and the type of security guarantees they offer, like CCTV cameras, security alarms, pin codes, insurance protection, and so on. Cleanliness is also very important, as you don’t want your belongings being eaten away by pests or ruined by dust, for example, as this could void your contents insurance entirely for breach of reasonable care. Further down on the list should be good opening hours and year-round access, multiple storage options, and location.
Location was top-of-mind for respondents, with 40% said it was the main contributor for choosing a self-storage provider. Secondary to location was price with 21% saying it was their main reason and security coming in third with 15% saying it was the leading factor for choice.
Our survey found that Australians are spending an average of $165 a month on self-storage facilities, up from $163 last year.
The amount you pay for self-storage can vary significantly depending on factors such as:
This report was written by Canstar Blue’s Home & Lifestyle Content Producer Kate King. Kate holds a Bachelor of Creative Industries from QUT majoring in Journalism and Media and Communications, and has written for a number of publications over the past five years.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the past winners of Canstar Blue’s self-storage ratings:
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