Best-Rated Bakery Chains

See Our Ratings Methodology.

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Most Satisfied Customers | Bakers Delight

Aussies have rated Bakers Delight as the top pick in Canstar Blue’s latest bakery chain ratings, with five-star reviews in overall satisfaction, freshness of products, customer service, variety & range and layout & presentation.

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How we rate bakery chains

Our review compares bakery chainson customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which bakery chain they think is best!


Canstar Blue surveyed 1,240 Australians for their feedback on bakery chains they have purchased from in the last month.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.


Respondents rate their satisfaction with their bakery chain brand(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a bakery chain as an individual score, NOT a combined total of all criteria.
  • Value for money: baked goods sold at the bakery chain were reasonably priced given their quality and freshness.
  • Freshness of products: the bakery chain’s baked goods had the right aroma, fluffiness, and viscosity (i.e. not stale, under or over-baked, etc.).
  • Customer service: the bakery chain was adequately staffed with good customer service.
  • Variety & range: the bakery chain sold a variety of bread types, savoury baked goods, pastries, cakes, etc.
  • Layout & presentation: the bakery chain displayed products neatly in the cabinet with signage, and had clean countertops, sufficient bakery space, and adequate seating (if applicable).

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.


Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
  • Bakers Delight
  • Brumby’s
  • Breadtop
  • Banjo’s

Find more detailed information on our Most Satisfied Customer methodology.


Best bakery chain brands in Australia

    1. Delight
    2. Brumby’s
    3. Breadtop
    4. Banjo’s

Not sure which bakery chain to buy from? Check out our buying guide below.

1. Bakers Delight


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Ratings result

Bakers Delight was rated five stars for overall satisfaction, freshness of products, customer service, variety & range and layout and presentation and received a four star rating for value for money.

Editor’s notes

Bakers Delight is an Australian-owned bakery franchise with outlets in Australia, New Zealand, Canada, and the U.S. The first store opened in 1980 in Hawthorn, Melbourne before expanding to more than 700 bakeries worldwide. Bakers Delight offers a huge range of traditional baked goods like bread loaves and rolls, mini pizzas, scones, and sweet and savoury scrolls, as well as more speciality products like its famous custard and apple teatime loaf with the distinctive pink fondant drizzle. You know the one!! The bakery chain’s Cheesymite scroll has also been a fan favourite among Aussies since the 1990s. Bakers Delight additionally caters to Australians with food intolerances with LowFOD wholegrain bread and some gluten-free alternatives.

2. Brumby’s


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Ratings result

Brumby’s received a five star rating for value for money, four star ratings for overall satisfaction, customer service, variety & range and layout and presentation and a three star rating for freshness of products.

Editor’s notes

Founded in 1975, Brumby’s is a well known bakery who create authentic and honest baked goods through artisan baking. With over 140 stores across Australia, Brumby’s is a franchise business with privately owned bakeries creating fresh baked goods daily. Many of Brumby’s products include freshly bakes breads such a variety of sourdough breads, savoury foods including sausage rolls, pies and mini pizzas and sweet treats such as donuts, biscuit balls and short bread.

3. Breadtop


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Ratings result

Breadtop received a five star rating for layout & presentation, four star ratings for overall satisfaction and value for money and was rated three stars for freshness of products, customer service and variety & range.

Editor’s notes

Breadtop is an Asian and western fusion bakery chain that serves a number of sweet and savoury baked goods. Established in 2002 in Victoria, Breadtop has since become a popular bakery stop for those looking for a touch of Asian style baking and cuisine. Many of it’s products include cakes including ice cream and cheese cakes, savoury goods such as sausage buns, garlic bread and cheese sticks and other sweet treats including muffins, mini cakes and tarts.

4. Banjo’s


blue_small_BANJOS_logo

Ratings result

Banjo’s was rated five stars for layout & presentation, four stars for freshness of products, customer service and variety & range and three stars for overall satisfaction and value for money.

Editor’s notes

Banjo’s bakery is a franchise business with over 45 stores across Queensland, Tasmania, Victoria, New South Wales and South Australia. Founded in Tasmania in 1984 the bakery chain was originally introduced as a space for people to sit down and enjoy baked goods in a relaxed setting and has since grown successfully. Many of the products you can find at Banjo’s include classic baked goods including breads, savoury items such as pies and sausage rolls, rolls and sandwiches and muffins, croissants and tarts.

Compare more products featured in our Most Satisfied Customers Awards

About our consumer experts


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Kate King: Home & Lifestyle Content Producer

This report was written by Canstar Blue’s Home & Lifestyle Content Producer Kate King. Kate holds a Bachelor of Creative Industries from QUT majoring in Journalism and Media and Communications, and has written for a number of publications over the past five years.

 

Meet the Editorial Team

 

Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

 

Meet the Research Team

Past ratings

Here are the retail bakery chains that have previously rated best in Canstar Blue’s bakery chain ratings:

  • 2022: Bakers Delight
  • 2021: Brumby’s
  • 2020: Bakers Delight
  • 2019: Bakers Delight

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