Our review compares bakery chainson customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which bakery chain they think is best!
Canstar Blue surveyed 1,240 Australians for their feedback on bakery chains they have purchased from in the last month.
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Find more detailed information on our Most Satisfied Customer methodology.
Bakers Delight was rated five stars for overall satisfaction, freshness of products, customer service, variety & range and layout and presentation and received a four star rating for value for money.
Bakers Delight is an Australian-owned bakery franchise with outlets in Australia, New Zealand, Canada, and the U.S. The first store opened in 1980 in Hawthorn, Melbourne before expanding to more than 700 bakeries worldwide. Bakers Delight offers a huge range of traditional baked goods like bread loaves and rolls, mini pizzas, scones, and sweet and savoury scrolls, as well as more speciality products like its famous custard and apple teatime loaf with the distinctive pink fondant drizzle. You know the one!! The bakery chain’s Cheesymite scroll has also been a fan favourite among Aussies since the 1990s. Bakers Delight additionally caters to Australians with food intolerances with LowFOD wholegrain bread and some gluten-free alternatives.
Brumby’s received a five star rating for value for money, four star ratings for overall satisfaction, customer service, variety & range and layout and presentation and a three star rating for freshness of products.
Founded in 1975, Brumby’s is a well known bakery who create authentic and honest baked goods through artisan baking. With over 140 stores across Australia, Brumby’s is a franchise business with privately owned bakeries creating fresh baked goods daily. Many of Brumby’s products include freshly bakes breads such a variety of sourdough breads, savoury foods including sausage rolls, pies and mini pizzas and sweet treats such as donuts, biscuit balls and short bread.
Breadtop received a five star rating for layout & presentation, four star ratings for overall satisfaction and value for money and was rated three stars for freshness of products, customer service and variety & range.
Breadtop is an Asian and western fusion bakery chain that serves a number of sweet and savoury baked goods. Established in 2002 in Victoria, Breadtop has since become a popular bakery stop for those looking for a touch of Asian style baking and cuisine. Many of it’s products include cakes including ice cream and cheese cakes, savoury goods such as sausage buns, garlic bread and cheese sticks and other sweet treats including muffins, mini cakes and tarts.
Banjo’s was rated five stars for layout & presentation, four stars for freshness of products, customer service and variety & range and three stars for overall satisfaction and value for money.
Banjo’s bakery is a franchise business with over 45 stores across Queensland, Tasmania, Victoria, New South Wales and South Australia. Founded in Tasmania in 1984 the bakery chain was originally introduced as a space for people to sit down and enjoy baked goods in a relaxed setting and has since grown successfully. Many of the products you can find at Banjo’s include classic baked goods including breads, savoury items such as pies and sausage rolls, rolls and sandwiches and muffins, croissants and tarts.
This report was written by Canstar Blue’s Home & Lifestyle Content Producer Kate King. Kate holds a Bachelor of Creative Industries from QUT majoring in Journalism and Media and Communications, and has written for a number of publications over the past five years.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the retail bakery chains that have previously rated best in Canstar Blue’s bakery chain ratings:
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