Coffee Shops Reviewed

Canstar Blue’s coffee shops review has seen Zarraffa’s Coffee, Donut King, McCafé, Starbucks Coffee, The Coffee Club and more, compared on the taste of their coffees & drinks, value for money, speed of service, customer service, shop layout and convenience.

See our Ratings Methodology.

Most Satisfied Customers | Zarraffa's Coffee

Zarraffa’s Coffee has been rated best in Canstar Blue’s coffee shops review, earning five-star ratings for its coffee taste, customer service and speed of service.

Zarraffa’s Coffee rated sippin’ good in coffee shop ratings

There’s something Aussies love more than a cold brew after a long day. And that’s a hot cup of joe in the morning before work or as a little pick-me-up during the day. In fact, we’re so serious about coffee that nearly half (42%) of people we surveyed have tried multiple coffee shops near them. On the other hand, about a fifth (21%) visit the same place every time. It can honestly be difficult to find a coffee joint or café that serves good quality coffee, a solid food offering, outstanding service and bang for your buck. So, where do you start?

You’re in the right place. Canstar Blue has canvassed the opinions of more than 1,500 everyday consumers and coffee lovers like yourself, who have visited a coffee shop chain in the last six months. Respondents were asked to rate the places they have visited on important factors such as coffee/drink taste, speed of service, customer service, shop appearance, convenience and value for money. Those which received the minimum required survey sample size of 30 responses are included in our results.

Our coffee shops review saw Zarraffa’s Coffee rated best for overall customer satisfaction and other key categories.

Best Coffee Shops

Best Coffee Shops

Here are the best coffee shop chains in Australia, as rated by consumers in Canstar Blue’s 2020 review:

  1. Zarraffa’s Coffee
  2. Jamaica Blue
  3. Donut King
  4. Muffin Break
  5. Starbucks Coffee
  6. McCafé
  7. Michel’s Patisserie
  8. Gloria Jean’s Coffee
  9. The Coffee Club
  10. Dôme
  11. Krispy Kreme
  12. Chocolateria San Churro
  13. Cibo Espresso

Zarraffa’s Coffee topped our coffee shops ratings, scoring five-star reviews for coffee & drinks taste, service speed and customer service. It recorded four stars for convenience, shop appearance and value for money. Surprisingly, Donut King was the only brand to receive full marks for bang for buck, even beating McCafé which still managed to rate five stars for speed of service and convenience.

Runner-up Jamaica Blue also received top marks for its speediness, as well as shop appearance, alongside Starbucks Coffee which got an additional five stars for its coffee & drinks taste, similar to Muffin Break.

About the winner − Zarraffa’s Coffee

Caramelised+Mocha Zarrafa's

Founded on the Gold Coast in 1996, Zarraffa’s is a national coffee house chain with over 90 locations across Queensland, Western Australian and New South Wales. Zarraffa’s has a comprehensive hot and cold drinks menu, featuring nearly 50 different beverages, including crowd favourites like the Americano, cappuccino, flat white, latte and all the rest of it. On the chilled side, it serves iced lattes, frappés, smoothies and iced teas. If you’re hungry for something solid, Zarraffa’s Coffee has a selection of scrumptious pastries, wraps and other foods you can sink your teeth into, in addition to coffee beans and merchandise also available in store. Zarraffa’s Coffee is also known for having one of the best loyalty programs, with the Zarraffa’s ‘Z Card’ allowing customers to earn 1 Zarraffa’s Z$ for every $11 spent, redeemable on drink and coffee bean purchases.

  • Zarraffa’s Coffee was rated five stars for its coffee and drinks taste, service speed and customer service. It got four stars for convenience, shop appearance and value for money.

Aussie coffee habits

More than one in 10 Aussies we surveyed (14%) said they visit a coffee shop before they go to work in the morning, suggesting many of us still choose to make a cuppa at home using either instant coffee or coffee pods. That’s not such a bad idea considering Aussies spend about $18 on takeaway coffee every week or $936 a year, our research found. However, over a third of those who have a regular coffee shop they go to (38%) would recommend it to friends and family, so plenty of Aussies have found their ‘happy place’.

Here are some other interesting insights from our research:

Which coffee shop should I visit?

Considering nearly half of respondents to our survey (42%) have tried multiple coffee shops near their home or work, it may be worth trying new coffee joints from time to time, to find your ‘go-to’. Remember, you want a coffee shop that offers the trifecta – good coffee and food and impeccable service at a great price. This is comparable to what our survey found were the main reasons people visit a particular coffee shop:

  • Brand and quality of coffee: 27%
  • Convenience (i.e. close to home or work): 24%
  • Customer service (i.e. barista knows the usual order): 13%
  • Out of habit: 10%
  • Special deals available (i.e. happy hour, stamp cards etc.): 9%

That’s where our review can be useful, to help you narrow down your choice based on these important factors and more.

About the author of this page

Megan Birot

This report was written by Canstar Blue’s Home & Lifestyle Content Lead, Megan Birot. She’s an expert on household appliances, health & beauty products, as well as all things grocery and shopping. When she’s not writing up our research-based ratings reports, Megan spends her time helping consumers make better purchase decisions, whether it’s at the supermarket, other retailers, or online, highlighting the best deals and flagging anything you need to be aware of.

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Frequently Asked Questions

Canstar Blue surveyed more than 3,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have visited a coffee shop chain in the last six months – in this case 1,503 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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