Best-Rated Coffee Shop Chains

See Our Ratings Methodology.


Most Satisfied Customers | Donut King

Aussies have rated Donut King as top pick in Canstar Blue’s latest coffee shop chain ratings, with five stars for value for money and overall satisfaction.

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How we rate coffee shop chains

Our review compares coffee shop chains on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which coffee shop chain they think is best!

Canstar Blue surveyed 1,283 Australians for their feedback on the coffee shop chains they’ve made a purchase from in the last six months.
  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their coffee shop chain(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with coffee shop chains as an individual score, NOT a combined total of all criteria.
  • Value for money: quality of products and service for price paid.
  • Taste and freshness: food and/or drinks tasted as expected, ingredients were fresh.
  • Presentation of food food arrived intact, looked as expected.
  • Variety of food and beverage options: range of products is diverse.
  • Speed of service: was not waiting too long.
  • Customer service: staff are available, helpful, resolve problems effectively.
  • Store layout and presentation: well-presented, ambient, clean, etc.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

• Donut King
• Zarraffa’s Coffee
• Gloria Jean’s Coffee
• Muffin Break
• The Coffee Club
• McCafe
• Starbucks Coffee
• Krispy Kreme

Find more detailed information on our Most Satisfied Customer methodology.

Top Coffee Shop Chain – Donut King

Donut King opened its first branch in Sydney in 1981 and now has more than 200 franchises across Australia. Its coffee range features classic beverages such as cappuccinos, flat whites and chai lattes, along with frappes, juices and iced drinks. Donut King also offers food options, with toasties, hot dogs, ice cream and an extensive donut range. For those looking to make a saving, Donut King runs the DK Rewards program, offering perks and exclusives for regular customers.

About our consumer experts

Kate Lockyer: Content Producer

This report was written by Canstar Blue’s Home and Lifestyle Content Producer Kate Lockyer. She has completed a Bachelor of Journalism at the University of Queensland. Kate’s been writing professionally for two years, and has worked as a content writer, media assistant and newsroom contributor for a variety of organisations and publications, including the National Family Violence Prevention Legal Service, community radio station 4ZZZ and Shelly’s Swim School.


Meet the Editorial Team


Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

Past ratings

Here are the past winners from Canstar Blue’s coffee shop chain ratings:

  • 2023: Muffin Break
  • 2022: Muffin Break
  • 2021: Zarraffa’s Coffee
  • 2020: Zarraffa’s Coffee
  • 2015: Donut King


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