Our review compares tax agents on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which tax agent they think is best!
Canstar Blue surveyed 458 Australians for their feedback on the tax agent(s) they’ve used to lodge a personal tax return in the last two years. Note: this does not include the ATO or small local businesses.
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
ITP was rated five stars for value for money, quality of advice provided, customer service, ease, website navigation and overall satisfaction, with four stars for turnaround time.
ITP – otherwise known as Income Tax Professionals – has been operating in Australia for a number of years, with locations available around the country, along with an online presence to make lodging your tax return more convenient. ITP’s services primarily surround tax returns for individuals, but additionally offers tax and accounting services for businesses, as well as bookkeeping to help ensure that the figures balance as they should. ITP also offers a range of tax tips and tools, as well as an income tax course if you’re interested in learning about the Australian taxation system.
H&R Block was rated five stars for ease, turnaround time and website navigation, with four stars for customer service, quality of advice provided, value for money and overall satisfaction.
An American brand that’s been operating for close to 70 years, H&R Block has offices in North America and Australia, with the brand offering in-person and online services to suit your preferences and timetable. H&R Block offers services for individual tax returns, whether you prefer to have the experts take over or you’d like to lodge it yourself, as well as small business services such as bookkeeping, financial reporting, ASIC compliance, payroll and business plans, in addition to Self Managed Super Fund specific services. It also offers a range of resources to help you wrap your head around tax and what to expect, in addition to a tax training school for those looking to take that next step.
etax was rated five stars for website navigation, four stars for ease and value for money and three stars for turnaround time, customer service, quality of advice provided and overall satisfaction.
A brand focussed around online tax returns, etax primarily focusses on individual tax returns, but covers a range of returns for family tax, fringe benefits, capital gains, home businesses, sole traders and trusts, with late tax return services also available. If you need to get your tax done while on the go, etax also offers a mobile app to help ensure you get your tax return in on time, as well as help you store photos of tax receipts to help keep expenses in the one spot. Like other brands, etax also offers a number of online resources to help make sense of the facts and figures you’ll likely run into.
Not all brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are several more brands to check out before making a purchase decision.
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This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the past winners from Canstar Blue’s tax agent ratings:
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*Prices correct as of publication date.