Aussies have rated DoorDash as the top brand in Canstar Blue’s latest restaurant meal delivery services, with the brand rated five stars across all categories, including delivery reliability & timing, value for money, customer service, variety of food options, website/app experience, and overall satisfaction.
Our review compares restaurant meal delivery services on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which restaurant meal delivery service they think is best!
Canstar Blue surveyed 1,278 Australians for their feedback on the restaurant meal delivery service(s) they’ve used in the last six months.
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
DoorDash was rated five stars across all categories, including delivery reliability & timing, value for money, customer service, variety of food options, website/app experience and overall satisfaction.
DoorDash is feeding hungry customers around the globe, connecting people with local eligible restaurants for either door-to-door food delivery or pick-up, with the more recent inclusions of groceries, alcohol and even flowers to help you round out the evening. Through the DoorDash app or website, you can place an order for immediate delivery or schedule it in advance. DoorDash has expanded its delivery range to areas outside of Victoria and New South Wales, with the service now available in various cities across Australia.
Menulog was rated four stars across all categories, including variety of food options, website/app experience, value for money, customer service, delivery reliability & timing, as well as overall satisfaction.
The Sydney-born company began serving Aussies in 2006, before merging with Just Eat Takeaway and becoming one of the leading food delivery services in the country. Menulog provides a platform to find and order from local restaurants, for either pick-up, delivery, or catering. You can use the Menulog website or app to browse by location, food category, or particular meals, as well as leave reviews of your experiences. Menulog also promises a range of promotions and specials to help you avoid being left with a sour taste in your mouth, with the service operating in major cities around Australia.
Read more: Average spend on food delivery services
UberEats was rated five stars for variety of food options, with four stars for website/app experience and customer service, with three stars for value for money, delivery reliability & timing, as well as overall satisfaction.
The ride-sharing app that swept the globe, Uber, went from dropping customers off at restaurants to serving them meals at their doorstep. Uber Eats allows you to browse by region, type of food, or search for a specific restaurant to find all kinds of local eateries ready to send their specialties your way. Just as with Uber, Uber Eats allows you to track your order and estimated delivery time as the restaurant accepts it, begins preparing your food, and then sends it off for delivery. You’ll see the name and photo of the Uber partner bringing you your food by car, bike, or scooter. You can also schedule an order in advance and customise your drop-off point with a choice of curbside collection, door-to-door service, or meeting in the lobby if you’re keen to get your hands on your meal quickly.
Deliveroo no longer operates within Australia, with the brand ceasing operations back in November 2022.
This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the past winners from Canstar Blue’s restaurant meal delivery service ratings:
Appliances - May 16th
Making yoghurt is easy and can provide a healthy treat. Check out Canstar Blue’s review and guide to yoghurt makers in Australia.
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Best-Rated Convenience Stores - May 11th
Many of us are happy to fork out a little extra for convenience, especially if it means staying in the comfort of our jammies ‘just this once’. We all deserve to treat ourselves to a …
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Best-Rated Quick Service (Fast-Food) Restaurants - March 2nd
McDonald’s is launching its first-ever loyalty program called MyMacca’s Rewards – to allow customers to earn and redeem points for free food and drinks.
MyMacca’s Rewards is available nationally (from Thursday, 3 March). Customers can earn …
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Best-Rated Pizza Stores - June 11th
There are a few famous duos we can rely on to satisfy our hunger cravings, like cookies & milk and Bunnings & snags ─ although there is no greater pair than fries and… well, pretty …
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Best-Rated Healthy Meal Delivery Services - July 20th
First we had weight loss pills. Then we had weight loss shakes. Now, the latest craze is all about weight loss tea.
These are not the same as regular teas – like your green tea, rooibos, …
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