Best-Rated Restaurant Meal Delivery Services

See Our Ratings Methodology.



Most Satisfied Customers | DoorDash

Aussies have rated DoorDash as the top brand in Canstar Blue’s latest restaurant meal delivery services, with the brand rated five stars across all categories, including delivery reliability & timing, value for money, customer service, variety of food options, website/app experience, and overall satisfaction.

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How we rate restaurant meal delivery services

Our review compares restaurant meal delivery services on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which restaurant meal delivery service they think is best!

Canstar Blue surveyed 1,278 Australians for their feedback on the restaurant meal delivery service(s) they’ve used in the last six months.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their restaurant meal delivery service brand(s) from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a restaurant meal delivery service brand as an individual score NOT a combined total of all criteria.
  • Delivery reliability & timing: the restaurant meal delivery service is reliable in delivering the food within the expected timeframe, and delivering the correct order.
  • Value for money: the cost is reasonable for the quality and performance of the restaurant meal delivery service.
  • Customer Service: the restaurant meal delivery service’s staff are friendly and well-presented, and are on-hand to solve problems efficiently.
  • Variety of food options: the restaurant meal delivery service has a wide and diverse of food options available for delivery within its system.
  • Website/app experience: the restaurant meal delivery service’s app and/or website was easy to navigate, and the transaction process was simple and efficient.

The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the Overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • DoorDash
  • Menulog
  • UberEats

Find more detailed information on our Most Satisfied Customer methodology.

Top Rated Restaurant Meal Delivery Service – DoorDash

DoorDash review

Ratings result

DoorDash was rated five stars across all categories, including delivery reliability & timing, value for money, customer service, variety of food options, website/app experience and overall satisfaction.

Editor’s notes

DoorDash is feeding hungry customers around the globe, connecting people with local eligible restaurants for either door-to-door food delivery or pick-up, with the more recent inclusions of groceries, alcohol and even flowers to help you round out the evening. Through the DoorDash app or website, you can place an order for immediate delivery or schedule it in advance. DoorDash has expanded its delivery range to areas outside of Victoria and New South Wales, with the service now available in various cities across Australia.


Menulog review

Ratings result

Menulog was rated four stars across all categories, including variety of food options, website/app experience, value for money, customer service, delivery reliability & timing, as well as overall satisfaction.

Editor’s notes

The Sydney-born company began serving Aussies in 2006, before merging with Just Eat Takeaway and becoming one of the leading food delivery services in the country. Menulog provides a platform to find and order from local restaurants, for either pick-up, delivery, or catering. You can use the Menulog website or app to browse by location, food category, or particular meals, as well as leave reviews of your experiences. Menulog also promises a range of promotions and specials to help you avoid being left with a sour taste in your mouth, with the service operating in major cities around Australia.

Read more: Average spend on food delivery services


Uber Eats review

Ratings result

UberEats was rated five stars for variety of food options, with four stars for website/app experience and customer service, with three stars for value for money, delivery reliability & timing, as well as overall satisfaction.

Editor’s notes

The ride-sharing app that swept the globe, Uber, went from dropping customers off at restaurants to serving them meals at their doorstep. Uber Eats allows you to browse by region, type of food, or search for a specific restaurant to find all kinds of local eateries ready to send their specialties your way. Just as with Uber, Uber Eats allows you to track your order and estimated delivery time as the restaurant accepts it, begins preparing your food, and then sends it off for delivery. You’ll see the name and photo of the Uber partner bringing you your food by car, bike, or scooter. You can also schedule an order in advance and customise your drop-off point with a choice of curbside collection, door-to-door service, or meeting in the lobby if you’re keen to get your hands on your meal quickly.

Is Deliveroo still operating in Australia?

Deliveroo no longer operates within Australia, with the brand ceasing operations back in November 2022.

Online Grocery Shopping Review

About our consumer experts

Dean Heckscher: Site Editor

This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.


Meet the Editorial Team


Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

Past Ratings

Here are the past winners from Canstar Blue’s restaurant meal delivery service ratings:

  • 2022: DoorDash
  • 2021: Deliveroo
  • 2020: DoorDash
  • 2017: Menulog
  • 2016: Delivery Hero

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