Our review compares healthy meal delivery services on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which healthy meal delivery service they think is best!
Canstar Blue surveyed 1,115 Australians for their feedback on the healthy meal delivery service(s) they’ve used in the last six months.
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
Lite n’ Easy was rated five stars for multiple categories, including value for money, variety of meals available, freshness of ingredients, website & app experience, customer service, delivery and overall satisfaction, with four stars for taste of meals.
One of the most well-known names in the market, Lite n’ Easy has a range of healthy meal solutions designed for people who want to lose weight, or simply eat well and save time. The brand offers a number of meal options and plans to suit all budgets and tastebuds, and delivers nationwide, while also using the expertise of dietitians to ensure consumers get the optimal nutritional intake for their health goals.
Customers can choose between five-day or seven-day meal plans, which include meals for breakfast, lunch and dinner, as well as snacks. Some menu items include chargrilled steak & mushroom sauce, vegetarian potato and chickpea curry, rigatoni, chicken nachos, and raspberry & apple crumble.
Lite n’ Easy also split up their Packs into ‘Weight Loss’, ‘Convenience’, ‘Active Lifestyle’ and ‘Seniors’, helping to narrow down what you’re after, with different packs available within each sub-section, allowing you to pick from five or seven-day meal packs, with prices and inclusions listed within each pack.
Marley Spoon was rated five stars for taste of meals and website and app experience, with four stars for customer service, freshness of ingredients, variety of meals, value for money and overall satisfaction, and just three stars for delivery.
Marley Spoon offers another option for those who still enjoy spending time in the kitchen, but don’t enjoy venturing out to the supermarket or farmer’s market. With a menu that changes every week, Marley Spoon includes dairy-free, gluten-free, vegetarian and low-carb meals to suit the whole family.
Offering a two-person or four-person box (with each meal costing around $10 depending on which option you select), you can pick how many meals a week you would like, making family mealtime easier for busy households. Additionally, if you’re going away for a week – or the fridge is running out of space – you can put your subscription on hold, or simply skip a week, making it easy to work around your lifestyle.
In the box, you will find recipes in addition to the fresh ingredients, although the meals are more cantered towards dinner options than other mealtimes.
Despite three star ratings for delivery and value for money, My Muscle Chef was rated four stars for taste of meals, variety of meals, freshness of ingredients, website and app experience, customer service and overall satisfaction.
Launching in 2013, My Muscle Chef aims to help provide nutrition for those who lead active lifestyles, with the service providing prepared meals for you to tuck into straight after a workout, meaning no cooking involved! My Muscle Chef’s range of meal plans are divided into ‘Weight Loss’, ‘Calorie Control’, ‘Muscle Gain’ and ‘Create Your Own’, with the Calorie Counter and Muscle Gain plans asking additional questions such as how often you work out to help ascertain how many meals and what type of foods you should be looking at.
Meals include beef lasagne, chipotle chicken burrito bowl, Mongolian beef with greens, smokey BBQ brisket, Thai green chicken curry and the traditional spag bol, with soups, breakfast bars and snacks (such as protein cookies and protein bites) also available to choose from. And if you’re strapped for time, you can also just opt for a Meal Bundle, helping to cut down on the decision-making.
HelloFresh was rated five stars for taste of meals, with four stars for variety of meals, freshness of ingredients, website and app experience, customer service, delivery and overall satisfaction, with three stars for value for money.
First launched in Germany, HelloFresh has expanded on a global scale. It offers different meal plan sizes to suit two or four people, with each person able to snag between three, four or five recipes per week. There are several menu themes to choose from, including Family-Friendly, Vegetarian, Calorie Smart, Carb Smart and Quick & Easy.
Instead of delivering pre-made meals, HelloFresh provides all of the fresh ingredients to help cut down on preparation time, rather than the cooking itself. Like its competitors, HelloFresh has a rotating menu, meaning you’ll get plenty of options to choose from during your subscription. In addition to the ingredients, you’ll also receive a recipe to follow, with HelloFresh outlining the preparation time and cooking difficulty of each meal, making it easier to choose which meals you’d like to try.
Dinnerly was rated four stars for value for money and taste of meals, with three stars in all remaining categories, including variety of meals, freshness of ingredients, website and app experience, customer service, delivery and overall satisfaction.
Love meal planning but can’t seem to get your head around it? Dinnerly markets itself as an affordable, flexible, subscription service that helps make cooking every day easy. Although, unlike some other healthy meal delivery brands, Dinnerly only provides meals for dinnertime and does not offer breakfast, lunch or dessert (hence the name).
There are a couple of box sizes to choose from, a two-person box or a four-person box, with the option to choose between two to six meals per week. If you don’t want Dinnerly every week, the ‘flexible subscription’ means you can choose which weeks to receive Dinnerly deliveries and only pay for what you receive. Dinnerly also caters to non-meat eaters, or anyone looking to have a meat-free night.
Despite three star ratings for value for money, taste of meals, variety of meals and overall satisfaction, Youfoodz was also rated five stars for website and app experience, and four stars for delivery, customer service and freshness of ingredients.
Youfoodz is another popular option for busy (and ‘hangry’) households. Like most brands within the industry, the majority of Youfoodz’s range includes healthy recipes designed to help you lose a few kilos, while also coming in handy when you’ve forgotten that it’s your turn to cook.
Shoppers can either stack up on individual meals or can order plans to suit their lifestyle or eating habits. Meals are broken into the three major meals of the day, as well as snacks and drinks for those looking for something a bit extra. Meal plans enable between five to 18 meals per week to be ordered, with a weekly menu helping to switch things up so dinner time doesn’t become boring, and like other brands, Youfoodz offers a flexible subscription, allowing you to cancel your subscription at anytime (provided it’s before the weekly cut-off time).
Not all brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are several more brands to check out before making a purchase decision.
Healthy meal delivery services are worth trying if you’re looking for convenience, to change your eating habits or save time cooking. Just keep in mind that meal delivery services typically aren’t cheap and can potentially leave you forking out more on groceries per week, compared to if you were to buy the ingredients yourself. Our survey found Aussie consumers spend an average of $80 on meal kits per week and $90 on ready-made meals per week.
Here are the main reasons Aussies we surveyed decided to use meal deliveries:
This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the past winners from Canstar Blue’s healthy meal delivery service ratings:
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