Canstar Blue’s 2019 accounting software review has seen MYOB and Xero compared on ease of use, value for money, reporting, ease of integration, functionality, customer service and overall customer satisfaction.
When it comes to balancing the books, many of us simply leave it to the professionals, with percentages, decimal points and formulas likely to end in mistakes and a headache. While many business owners and managers prefer to keep on top of every aspect of their business, the financial side can quickly get away from us, especially if your business grows quicker than expected.
While accountants and bookkeepers are useful for those pressed for time, or those who just prefer not to think about numbers, many small businesses are turning to accounting software to keep a closer eye on their operations and spending habits, as well as find ways to bump up their profits. With numerous platforms available, finding one that’s both easy to use, and affordable, almost requires an economics degree in itself. To offer a guide, Canstar Blue has crunched the numbers on Australia’s big accounting software providers, surveying close to 400 business owners and decision-makers to get the lowdown on their software of choice.
The idea is to give you as much information as possible about the compared providers, to help you make a better-informed decision about which service will best meet your needs and preferences. So, what did we find this year? After four years away, MYOB has returned to the winner’s circle.
Canstar Blue’s 2019 accounting software review saw the two biggest providers in Australia compared and rated in the following order for overall satisfaction:
After four years of dominance in this category, Xero has been replaced by MYOB at the top of the table. MYOB earned five-star reviews on ease of use, reporting, ease of integration and functionality, while it was five stars for Xero on ease of use, ease of integration and functionality. However, neither provider scored top marks on value for money or customer service, meaning there’s still room for improvement for the two heavyweights.
With accounting software doing much more than just keeping an eye on the dollars and cents, what are Australian businesses using their software for? Survey respondents were asked what features they used most, answering with the following:
While each accounting software will offer plenty of features and options to help with the day-to-day running of your business, you’ll often have to pay extra if you’re looking for something more than just a Profit & Loss Statement. Each accounting software provider will generally offer a number of price tiers to choose from, with the most expensive options filled with additional features to cover every area of your business, allowing you to find the best fit for your specific needs. Considering that over half (52%) of respondents wished they had purchased accounting software sooner, regardless of what you need it for, it may prove worthwhile both in the short term, as well as the long run.
While we generally like to think our computer won’t fail us, they often have different ideas, particularly when we need them most. Thankfully, the introduction of cloud-based platforms has helped cut down on the heartbreak that comes with dealing with lost files, although it still pays to regularly save and to back-up your work. When asked about their back-up process in regards to their accounting programs and software, those surveyed replied with:
While the majority seem to be in the habit of backing up their work regularly, a few seem to like living dangerously by backing up either once in a while, or not at all. To ensure you’re not left doing the same work again, it’s best to get in the habit of saving and backing up your work on a regular basis, even if it’s just for your own sanity.
Founded in Australia, MYOB has been a staple in the accounting industry, with the company offering a variety of products to assist businesses with keeping on top of their finances. In addition to the basics of accounting software, MYOB has plenty of additional extras through partnerships with other companies, helping to make the software more personalised to your business.
Features include payroll for employees, invoicing for clients, reports and budgets for team meetings, as well as a variety of functions that help with tax time, inventory, bank reconciliations and even cash flow management, making it worthwhile regardless of your financial needs.
Split between the ‘Essentials’ and ‘AccountRight’ packages, the Essentials software is priced between $10 and $60 a month, while the AccountRight range costs between $70 and $140 a month. Features of MYOB plans include invoicing, payroll, BAS and GST statements, as well as helping you to manage bills and expenses to help you keep on the ins and outs of your business.
In addition to accounting software, MYOB has software for all areas of your business, including business management and partnered software to suit specialised areas, such as eCommerce, with packaged deals available for those after multiple services.
Founded across the ditch in New Zealand, last year’s winner Xero has grown to be a globally recognised accounting software provider, with the cloud-based system available in a range of subscriptions to suit all business sizes and industries.
Starting at $25 a month for the Starter pack, Xero also offers the Standard pack for $50 a month, and the Premium line beginning at $65 a month, with each price point increase unlocking additional features for businesses to utilise. The larger packs will suit larger businesses, allowing more employees to be added to the software (at an additional cost), while the Starter pack should suit owner-operated businesses.
Depending on which pack you purchase, features such as invoicing (including reminder emails for those forgetful clients), inventory and payroll are available for all packages, with additional features such as automatic bank transactions and bank reconciliations also available. If you’re looking to make the most of your accounting software, it’s best to research Xero’s website for a full comparison of capabilities and extras, or sign up for a free 30-day trial to get a feel for how the software works.
In addition to the two brands in our latest ratings, business owners and operators have other options available, including the following:
When it comes to accounting software, QuickBooks has been a household name for many years, offering businesses a wide range of software options and features to suit their specific industry, size and financial goals. Whether you’re on the road or well-established in an office environment, QuickBooks will have an option for you.
Including key features such as customer invoicing, payment alerts, payroll capacities and automatic BAS generation, QuickBooks software could be a handy addition to the office, with the software also capable of recording receipts for expenses and building reports to track how your business is really performing financially over select periods of time.
Providing a 30-day free trial, QuickBooks has some of the cheapest monthly deals around, with prices starting at under $10 a month for the Self-Employed package. Other packages include the Simple Start, which will set you back $15 per month, the Essentials package which costs $30 a month, while the Plus package will cost $40 a month. With each price jump, businesses will gain access to additional features, with the Plus version containing functions such as inventory and project tracking, while also offering budgeting tools to help you stay on track towards your financial goals.
Originally operating under the QuickBooks brand, Reckon is now a separate entity, offering a number of accounting software features for small businesses outside of the financial industry, as well as specialised products suitable for accountants and bookkeepers.
With the Reckon One software, businesses can choose between the Basics, Essentials, Pro and Premium packages, priced between $7 and $36 a month, with the more expensive package allowing you to create invoices and bills, reconcile bank transactions and track expenses. Reckon additionally offers the Reckon One Payroll to help with paying wages, leave and super, which is available for $5 a month.
In addition to accounting software, Reckon also offers Point of Sale (POS) software, ideal for bricks and mortar businesses, meaning you’ll be able to take care of money coming into the business, plus money going out.
They may all appear the same to some people, but each accounting software platform is different, with all offering specific functions and features, as well as different levels of customer service. You could be tempted to jump into the cheapest package you find, but you may be sacrificing additional features that could streamline technical and difficult processes, which could ultimately save you time and money over time.
With plenty of options available for businesses to choose from, selecting the platform that best fits your day-to-day operation can prove a big decision. Ultimately the decision will come down to your individual requirements and budget, in addition to how you’d like to run your operation. With each brand offering additional features to help you reach your financial goals, setting aside some time to research what each has to offer will help you save both time, and frustration, down the line.
This report was written by Canstar Blue’s Home & Lifestyle Content Lead, Megan Birot. She’s an expert on household appliances, health & beauty products, as well as all things grocery and shopping. When she’s not writing up our research-based ratings reports, Megan spends her time helping consumers make better purchase decisions, whether it’s at the supermarket, other retailers, or online, highlighting the best deals and flagging anything you need to be aware of.
Photo Credit: create jobs 51/shutterstock.com, Rawpixel.com/shutterstock.com
Canstar Blue surveyed 800 Australian small business owners and key decision makers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group whose business pays for an accounting software license that they have used for business purposes in the last 12 months – in this case, 377 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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