Best-Rated Gyms & Fitness Clubs

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Most Satisfied Customers | 24fit

Aussies have rated 24fit as the top brand in Canstar Blue’s latest gym & fitness club ratings, with the brand rated five stars for staff availability, value for money and overall satisfaction.

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How we rate gyms & fitness clubs

Our review compares gyms & fitness clubs on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which gym & fitness club they think is best!

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Canstar Blue surveyed 961 Australians for their feedback on the gym & fitness club chain(s) they’re a current member of. Note: the gym chain must have multiple locations, and not a free gym.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.


Respondents rate their satisfaction with their gym & fitness club brand(s) from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a gym & fitness club brand as an individual score NOT a combined total of all criteria.
  • Atmosphere: the gym or fitness club has a welcoming and non-judgmental space for members, with staff and other members friendly and welcoming.
  • Value for money: the membership fee for the gym or fitness club is reasonable for the quality and range of facilities available.
  • Equipment & facilities: the gym or fitness club has a wide range of equipment, machines and facilities that are kept clean and properly maintained.
  • Staff availability: the gym or fitness club has a number of staff members that are readily available to find, help with questions and solve issues that arise.
  • Flexibility & perks: the gym or fitness club offers flexible membership options, convenient opening hours, multi-location access and social events.

The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the Overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • 24fit
  • Jetts
  • Snap Fitness
  • Fitness First
  • Fernwood Fitness
  • Anytime Fitness
  • World Gym
  • Plus Fitness
  • F45 Training
  • Goodlife

Find more detailed information on our Most Satisfied Customer methodology.


1. 24fit


24fit Logo

Ratings result

24fit was rated five stars for staff availability, value for money and overall satisfaction, with four stars for flexibility & perks, equipment & facilities and atmosphere.

Editor’s notes

Operating since 2010, 24fit has gyms in South Australia and Queensland, with the main business model of 24fit is, surprisingly, to offer 24-hour access to members. Membership costs will vary between locations, as will the number of plans available, with memberships plans including Student, Flexi, Casual, Results, Xpress, Black and Annual, with a list of classes and timetables available on the 24fit website for each location.

2. Jetts


Jetts Logo

Ratings result

Jetts was rated five stars for value for money, four stars for staff availability, atmosphere and overall satisfaction, with three stars for equipment & facilities and flexibility & perks.

Editor’s notes

Starting on the Gold Coast in 2007, Jetts has expanded globally to have more than 280 gyms available for fitness enthusiasts across Australia, New Zealand, Asia and Europe. Jetts’ main selling point is a no lock-in contract, allowing users full 24-hour access to all gyms worldwide without worrying about the commitment. Memberships start at $14.95 per week, with free trials and discounts also available at certain locations, with new memberships also incurring a one-off $79 Club Access Fee, as well as a $89 Joining Fee.

3. Snap Fitness


Snap Fitness Logo

Ratings result

Snap Fitness was rated five stars for flexibility & perks, with four stars in all other categories, including staff availability, equipment & facilities, value for money, atmosphere and overall satisfaction.

Editor’s notes

Bringing fitness to an international scale, Snap Fitness gives users the added benefit of being able to use their memberships at more than 2,000 gyms across the globe. Marketed as a ‘no frills gym’, Snap Fitness sticks to the essentials, with personal trainers and fitness classes only available in select locations, with the gyms themselves often found in compact areas, so may not often the space other gyms do. As individually owned and operated gyms, the cost of a Snap Fitness membership may vary from location to location, with a joining fee and access card fee also generally applicable, with month-to-month or 12-month memberships generally available.

4. Fitness First


Fitness First Logo

Ratings result

Fitness First was rated four stars across all categories, including atmosphere, value for money, equipment & facilities, staff availability, flexibility & perks as well as overall satisfaction.

Editor’s notes

Fitness First started out as a squash club in England before switching its focus, and has now expanded into 17 countries with hundreds of gyms open around the world. Fitness First has multiple membership types, including Home Membership ($17.99 per week) for when you stick to the one gym, Passport ($25.99 per week) which gives you access to all Passport gyms Australia-wide, as well as Platinum ($30.99 per week), Platinum Plus ($34.99 per week), Titanium ($37.99 per week) and Black Label ($56.99 per week) memberships, which give you access to certain gyms. Some locations will also offer student discounts, but you’ll have to visit a gym to find out.

5. Fernwood Fitness


fernwood logo

Ratings result

Fernwood Fitness was rated four stars for atmosphere, equipment & facilities, staff availability, flexibility & perks and overall satisfaction, with three stars for value for money.

Editor’s notes

Fernwood is a premium female-only gym built around empowering women in their fitness journey. Providing a wide range of classes, free services such as breakfast, as well as childcare facilities at some venues, Fernwood aims to offer an experience that goes well beyond breaking a sweat. Complimentary toiletries, beautician therapists, massages and tanning facilities are some of the extra perks available, depending on which studio you visit. An onboarding fee is standard across most studios, with memberships varying between locations, with various membership plans also available. While not the only all-female gym available, Fernwood is arguably the most recognisable, with around 70 locations open across Australia.

6. Anytime Fitness


anytime fitness logo

Ratings result

Anytime Fitness was rated three stars for staff availability, with four stars in all other categories, including flexibility & perks, equipment & facilities, value for money, atmosphere and overall satisfaction.

Editor’s notes

Built around 24-hour fitness, Anytime Fitness is one of the largest gym franchises in Australia, with over 500 clubs now available nationally. Most studios offer classes, personal training sessions and personalised programs, but extras will depend on the individual facility. Prices also vary given each club is independently owned, but all have an initial $99 joining fee, as well as a $89.95 fee for the after-hours access card. Costs will vary between clubs, with Anytime Fitness listing recommended pricing online between $17.95-$19.95 per week, with contracts available on a 12-month basis.

7. World Gym


World Gym Logo

Ratings result

World Gym was rated five stars for flexibility & perks, equipment & facilities and value for money, with four stars for staff availability, atmosphere and overall satisfaction.

Editor’s notes

Founded back in the Muscle Beach era, World Gym has a rich history closely associated with the world of bodybuilding, but also welcomes those new to the world of health and fitness. Primarily offering a wide range of gym equipment for your workout, classes are also available at individual gyms, although this will vary between gyms, as will the membership costs. Locations are primarily centred around the coastal areas of Australia, with a full list of locations available on the World Gym website.

8. Plus Fitness


Plus Fitness Logo

Ratings result

Plus Fitness was rated four stars for atmosphere, value for money, equipment & facilities, flexibility & perks and overall satisfaction, with three stars for staff availability.

Editor’s notes

Australian-owned Plus Fitness has been in operation for around 20 years, with more than 200 gyms currently open around the country. It offers no-lock in contracts, and the option to put your membership on hold for up to three months at no extra cost, with membership costs varying from location to location, with 24-hour access also dependent on location. Plus Fitness also hosts a range of online material and interactive workouts, with ‘master classes’ also available, which include sessions run by a personal trainer.

9. F45 Training


F45 Training Logo

Ratings result

F45 Training was rated five stars for atmosphere, with four stars for equipment & facilities, staff availability and overall satisfaction, along with three stars for value for money and flexibility & perks.

Editor’s notes

F45 Training took Australia by storm a couple of years ago, with hundreds of studios open around the country. Based on daily group High Intensity Interval Training (HIIT) programs, F45 is structured around daily classes, made of up of unique and systemised workouts with elements of high-intensity training, circuit training, and functional training. Memberships cost around $60 to $80 per week, depending on the club, making it one of the most expensive gym options out there.

10. Goodlife


goodlife_logo

Ratings result

Goodlife was rated three stars across all categories, including atmosphere, value for money, equipment & facilities, staff availability, flexibility & perks and overall satisfaction.

Editor’s notes

Goodlife is one of Australia’s prominent club chains, with more than 90 locations around the country, with more than three-quarters of its clubs are also 24/7. Offering a large variety of classes and challenges, classes include the likes of traditional spin classes and boot camps, as well as Reform Pilates. Pricewise, Goodlife memberships start from $19.99, with three types of plans available (Blue, Platinum & Platinum Plus), with the Blue for access to just one club, while the Platinum memberships give access across Australia. Costs also vary from location to location, with all memberships incurring a $99 startup fee.

Other gym & fitness club brands

Not all brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are several more brands to check out before making a purchase decision.

Compare more products featured in our Most Satisfied Customers Awards

About our consumer experts


Dean Heckscher: Site Editor

This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.

 

Meet the Editorial Team

 

Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

 

Meet the Research Team

Past Ratings

Here are the past winners from Canstar Blue’s gym & fitness club ratings:

  • 2022: F45
  • 2021: F45
  • 2020: F45
  • 2019: F45
  • 2018: F45
  • 2017: Fernwood
  • 2016: Jetts
  • 2015: Fernwood
  • 2014: Fernwood
  • 2013: Anytime Fitness
  • 2012: Jetts

 

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