Self-Storage For Business

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Canstar Blue compares and rates self-storage providers for small business. Storage King, National Storage and Kennards are reviewed by business customers on factors including safety & security, accessibility, storage quality, other features, customer service and value for money.

2017 award for small business storage

Most Satisfied Customers | Storage King

In Canstar Blue’s inaugural business customer ratings for self-storage facilities, Storage King has come out on top, scoring five stars across most research categories, including safety & security, storage quality, accessibility, other features and overall customer satisfaction.

Storage King reigns supreme for small business

Not all small businesses are blessed with acres of storage space, but most probably need it. This means you may turn to self-storage facilities to provide the extra inches your business needs to operate efficiently and effectively. Whether it’s gardening, building, renovating, cleaning, or any other type of supplies you need to store safely, consider our business customer ratings before diving in.

For the first time, Canstar Blue has surveyed hundreds of small business owners or key decision makers in a business, to find out how they rate the self-storage service their business has used. Arguably the three biggest self-storage providers have featured in the results, just like they did in our self-storage review for general consumer use. The storage needs of a business are likely different to what you might look for personally, so give serious thought to where you put your belongings. Of the three storage services reviewed, Storage King took the crown, recording five stars for overall customer satisfaction. It also rated highly with regards to accessibility, safety & security, quality of storage and other features.

National Storage rated four stars overall, while Kennards received three stars.

  • National Storage was rated highest in our general consumer review, and also performed well in these ratings, scoring five stars across five research categories.

Our 2017 survey found that small businesses spend an average of $418 a month on self-storage so you’ll want to make sure you’re getting the best deal possible. This is particularly important for the six out of ten small businesses (60%) that use self-storage as a permanent solution, not just a temporary fix.

So what should you look for when comparing self-storage facilities? Our research identified the following drivers of overall business customer satisfaction:

  • Value for money: 28%
  • Customer service: 15%
  • Safety & security: 15%
  • Convenient location: 14%
  • Other features (e.g. power supply): 13%
  • Quality of storage (e.g. clean and dry): 9%
  • Accessibility (e.g. 24/7 access): 7%

There are clearly a lot of factors that go into making a good self-storage service for business and price is certainly important. With that in mind, be sure to compare a wide range of companies before making any big decisions.

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Frequently asked questions

Canstar Blue commissioned Colmar Brunton to survey 800 Australian small business owners or decision makers (i.e. the main decision maker for the small business) across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have used a self-storage facility for business purposes in the last two years – in this case, 237 small business owners/decision makers.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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