Self-Storage For Business

Canstar Blue’s 2021 review of self-storage for small business has seen Storage King, National Storage and Kennards Self Storage compared on customer service, quality of storage, accessibility, value for money, safety & security, convenient location, and overall satisfaction.

See our Ratings Methodology.

Best self storage small business 2021

Most Satisfied Customers | Storage King

Storage King claimed the top spot in Canstar Blue’s customer satisfaction award for self-storage for small businesses in 2021, earning five stars across all research categories.

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Storage King is king of self-storage for business

There’s a lot to keep track of when it comes to running a small business. There are clients to deal with, staff birthdays, competitors to keep an eye on, as well as that pile of old boxes and documents in the spare room that you’ve been meaning to get around to for the past few months. While you could simply throw it all out, self-storage is another option for businesses to consider, helping to clear space in the office without sacrificing anything to the bin.

In our latest survey, almost half of respondents (42%) stated that self-storage is a permanent solution for their business, with 25% paying for premium storage, meaning that it can quickly run up the business expenses. As a result, it’s best to look into all of your options before finding a spot to dump your things, with our ratings being a good place to start.

Best self-storage providers for business

Storage King

Here are the best self-storage providers for small business, as rated by business owners and decision makers in Canstar Blue’s 2021 review:

  1. Storage King
  2. National Storage
  3. Kennards Self Storage

Storage King was rated best for self-storage for business, earning five-star reviews across all categories. These include safety and security, value for money, customer service, accessibility, quality of storage, convenient location and overall satisfaction.

National Storage also managed to score top marks for accessibility and a solid four stars for overall satisfaction, while Kennards Self Storage landed on three stars overall.

While a useful way to get rid of those dusty boxes or unused equipment, 23% of survey respondents said that their business pays for a self-storage unit they don’t need (down from 40% last year). And considering those surveyed were spending $580 a month on self-storage (up from $430 last year), it may be worth re-examining whether you really need that storage space, as it may be costing you down the line. Read on to find out what each brand offers, and which one may be the best fit for your business.

Self-Storage for Business

Storage King

Storage King Logo

Storage King has been a long-standing icon of the Aussie self-storage market, with close to 160 locations available across the country, although those in Tasmania and Northern Territory are left to store their goods elsewhere. For SMEs, Storage King offers a wide variety of storage facilities and space, but you’ll have to contact your local facility for full details and availability. Most sites have forklifts and trolleys, providing moving assistance for those re-locating the entire office. Boxes and packing materials are also offered for purchase on site, making the move into storage easier.

An added benefit for businesses is Storage King’s Corporate Accounts Management, which allows you to use multiple sites around the country. Other extras include combined invoicing, delivery notifications, discounted national rates, pro-rata rental terms, plus a Corporate Accounts Coordinator to help to liaise with stores for you. Businesses can also download the Storage King Accounts Management app to help with payments and keep details up to date, which might be helpful for businesses on the go.

  • Storage King was rated five stars across all categories, including customer service, value for money, accessibility and overall satisfaction.

National Storage

National Storage

Operating at over 140 locations around Australia, National Storage delivers a range of storage solutions, including single lockers all the way up to 8×3 metre units. In addition, it offers boxes, packaging supplies, and trolleys to help with the move in and out of storage.

Alongside traditional storage, National Storage has off-site records management for SMEs who have too much paper in their office, making it an ideal way to de-clutter. Or, if you’re after something a bit more specific when it comes to storage needs, National Storage also provides climate control units, allowing you to set the temperature and humidity of the unit for ideal storage conditions for your goods. If you’re looking to store the company car as well, National Storage has vehicle lock-up spaces at select centres.

National Storage offers seven-days-a-week access to your storage site, as well as providing security gates and CCTV, with 24-hour site managers at various centres to ensure your goods are safe. Its storage units are leased out on a month-to-month basis – and with monthly bills paid in advance – although prices will depend on which unit size you go with and the location of the facility.

  • National Storage received five stars for accessibility, although it also received three stars for value for money and location, with four stars in all remaining categories, including customer service and overall satisfaction.

Kennards Self Storage

Kennards Self Storage

Operating since the 1970s, Kennards Self Storage has locations right across Australia, although those in the Northern Territory and Tasmania may need to look elsewhere to keep their overflowing boxes stored. With a wide variety of storage options available, regardless of whether you’re looking to store only a few documents, or half your office, Kennards might well have you covered, with 1×1 metre lockers all the way through to 9×12 metre mini warehouses, although it may be dependent on location and availability.

Most Kennards storage centres have 24/7 access with all storage centres equipped with security, such as CCTV, access control systems, individually alarmed spaces, and daily lock checks, ensuring all your work documents and goods are kept safe. Kennards also offers insurance for extra peace of mind.

For the unorganised, Kennards provides a range of packing materials and boxes, as well as vans, trolleys and forklifts for hire to ensure your move in or out of storage is easy. Kennards also provides customers with a no fixed rental period, meaning you can move your belongings out of storage at any time. Rent is paid on a monthly basis in advance – and unused rent can be refunded if you move halfway through the month, making it easy for SMEs looking to move or expand without additional financial stress.

Perhaps the biggest advantage for SMEs is Kennards Business Class. This allows businesses to manage multiple storage locations through one contract. Plus, there are more rewards and incentives offered, including centralised invoicing and customised bill plans. SMEs need at least three different locations, with a combined occupancy of 100 square metres to qualify for Business Class, but for those looking to expand or ramp up their business, Business Class may be a viable option. If you’re between offices but still need to keep the business running, Kennards additionally offers Wi-Fi hotspots and meeting rooms at select locations for you to hold important meetings or take phone calls, ensuring that you can still get your job done.

  • Kennards was rated four stars for accessibility, value for money, safety and security as well as location, while also scoring three stars in the remaining categories, including overall satisfaction.

Other self-storage brands

While only three brands qualified for our ratings in 2021, there are other options out there for businesses to consider. It’s always a good idea to compare providers on services and prices to make sure you get the best deal for your business.

Fort Knox Storage

Fort_Knox_Storage

While only operating in Queensland, Fort Knox Storage is available at around 20 locations around the sunshine state, providing another option for local businesses to consider. It features seven-day accessibility, PIN code access, CCTV surveillance, and insurance for additional peace of mind when it comes to storing your goods.

You can also choose a storage term – ranging from weekly to yearly – although some short-term options may depend on the location, plus the discretion of the site manager. Additionally, it has online payment facilities and online quotes.

Taxibox

Taxibox self storage

If driving to a storage facility is a hassle, then Taxibox may have a solution. It’s a mobile self-storage service which delivers a taxibox to your home or office for you to pack and lock at your leisure. It then gets collected and stored for you. The taxibox fits conveniently into an average sized car space. Each can hold approximately 120 archive boxes and up to a tonne in weight. Taxibox offers several storage options from on-site, to cool storage and interstate storage.

Which self-storage provider should I use for my business?

Space can sometimes be a scarce commodity, meaning having a bit of extra legroom in the office can do wonders for productivity, as well as staff morale. While you could also opt for a spring clean, putting old documents or equipment into storage can be the easier option, especially if you need it sometime down the line.

With so many storage options available, choosing one that will fit your business needs will come down to individual circumstances, such as location, your budget and how much space you need, as well as any extras that are included in your storage plan. As a result, it’s best to look into all of your options when it comes to storing your goods, as you may find one that fits in with your business model and needs better than others, as well as one that doesn’t hurt your bottom line.

MYOB Accounting Software

Looking to make dollars and cents of your personal or small business finances? MYOB’s accounting software includes options for invoicing, payroll, expenses and more. For more information on the featured plans below, click the button below to be referred to MYOB’s site.

MYOB Logo

Business Lite

For businesses getting started with accounting software

  • Track income and expenses
  • Create and send invoices and quotes
  • Manage tax and basic reports
  • Connect up to 2 bank accounts
  • Optional Payroll: $1.50/mth per employee. Pay up to 2 employees
  • 30-day free trial available
  • 50% off for first 3 months. New customers only. T&Cs Apply.
from $12.00/month
min. cost $24.00 $12.00 over 1 month
Go to site
MYOB Logo

Business Pro

For growing business taking the next step and employing more people

  • Track income and expenses
  • Create and send invoices and quotes
  • Manage tax and advanced reports
  • Connect unlimited bank accounts
  • Optional Payroll: $1.50/mth per employee. Pay unlimited employees
  • 30-day free trial available
  • 50% off for first 3 months. New customers only. T&Cs Apply.
from $25.00/month
min. cost $50.00 $25.00 over 1 month
Go to site
MYOB Logo

Business AccountRight Plus

Online or offline accounting software with job tracking and inventory

  • Track income and expenses
  • Create and send invoices and quotes
  • Manage tax and advanced reports
  • Connect unlimited bank accounts
  • Track jobs with budgets
  • Manage inventory and bill by time*
  • Included Payroll: No additional cost. Pay unlimited employees
  • 30-day free trial available
  • 50% off for first 3 months. New customers only. T&Cs Apply.
from $60.00/month
min. cost $120.00 $60.00 over 1 month
Go to site

About the author of this page

Megan Birot

This report was written by Canstar Blue’s Home & Lifestyle Content Lead, Megan Birot. She’s an expert on household appliances, health & beauty products, as well as all things grocery and shopping. When she’s not writing up our research-based ratings reports, Megan spends her time helping consumers make better purchase decisions, whether it’s at the supermarket, other retailers, or online, highlighting the best deals and flagging anything you need to be aware of.

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Frequently asked questions

Canstar Blue surveyed more than 2,000 Australian small business owners or key decision-makers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have used a self-storage service for business purposes in the last two years – in this case, 304 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

Below are the previous winners of Canstar Blue’s Self-Storage of Business reviews:

  • 2020: Kennards Self Storage
  • 2019: Storage King
  • 2018: Kennards Self Storage
  • 2017: Storage King

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