We’re keen to hear your comments and suggestions on our editorial content and website, which you can send to us at email@example.com with the subject line: Feedback.
If you have a complaint about your experience with a specific product or service that you wish to resolve, we suggest that you contact the brand in question or the relevant regulator or ombudsman. Canstar Blue can’t mediate individual complaints between consumers and brands arising from the purchase of products or services.
It’s important that you know, too, that while Canstar Blue is a sister company to Canstar, Australia’s biggest financial comparison website, questions and complaints related to Canstar should be addressed through Canstar’s Complaints Process.
Canstar Blue publishes expert research, reviews, guides, news, features and more on a range of consumer-related topics including Energy, Phones, Internet, Home Appliances and Streaming. That means we receive a lot of questions! We answer the most common questions and complaints we receive on our FAQs page, so please check there to see if we’ve addressed your issue before lodging a complaint.
You can lodge your complaint by email, or by sending us a letter.
Email: firstname.lastname@example.org with subject line: Complaint
Post: Canstar Blue Enquiries, Level 21, Suncorp Plaza, 143 Turbot St, Brisbane City QLD 4000
When lodging your complaint, please include:
We may request additional information from you to ensure we properly understand and address your complaint.
If you’re dissatisfied with how we propose to resolve your complaint, you can respond with a detailed explanation of your continued concerns. Your complaint will then be escalated to our Compliance Manager for further review.
Let us know by email or letter if you think you’ll need assistance to lodge your complaint and we’ll work with you to ensure you’re able to do so at the earliest opportunity.