Compare Electricity Providers

• All pricing details below based on typical three-person households with a single rate tariff at selected postcodes in each state. Prices may differ depending on your circumstances. Annual cost estimates exclude solar payments. Use our comparison tool for prices in your area.

1st Energy

1st Energy operates across Victoria, New South Wales and Queensland, with two or three electricity market offers in each state. It is one of several retailers that uses large conditional discounts as its main market tool and often provides the biggest headlines discounts in each state that it services – up to 47% in Victoria. But keep in mind that the biggest discounts don’t always mean the biggest savings. When it comes to 1st Energy, discounts apply to usage charges only and are conditional on paying bills in full and on time. In most cases, discounts last for the first 24 months only. All plans have variable rates.

1st Energy Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	Easy Saver 25% pay on time discount off usage charges, email billing	2 YearsBenefit Period	$1,650.69Annual Cost**
	1st Saver 22% pay on time discount off usage charges	2 YearsBenefit Period	$1,701.94Annual Cost**
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1st Energy Prices VIC

Brand	Features	Benefit Period	Annual Cost**
	Direct Saver 20% pay on time discount off usage charges, email billing	OngoingBenefit Period	$1,252.96Annual Cost**
	Easy Saver 47% pay on time discount off usage charges, email billing	2 YearsBenefit Period	$1,268.96Annual Cost**
	1st Saver 43% pay on time discount off usage charges	2 YearsBenefit Period	$1,331.68Annual Cost**
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1st Energy Prices QLD

Brand	Features	Benefit Period	Annual Cost**
	Easy Saver 30% pay on time discount off usage charges, email billing	2 YearsBenefit Period	$1,575.94Annual Cost**
	1st Saver 28% pay on time discount off usage charges	2 YearsBenefit Period	$1,607.58Annual Cost**
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ActewAGL

ActewAGL is a joint-venture between the ACT government and AGL, with the retailer dominating the ACT residential market. ActewAGL is also associated with EvoEnergy, the energy distributor for the majority of the territory, responsible for maintaining the poles, wires, meters and all other components that make it possible to deliver power to your home. ActewAGL has two market electricity offers, both with discounts, but the bigger discount is conditional on direct debit payments.

ActewAGL Prices ACT

Brand	Features	Benefit Period	Annual Cost^^
	Home 20% Offer 20% discount off usage charges for paying by direct debit	1 YearBenefit Period	$1,497.07Annual Cost^^
	Home 12% Offer 12% discount off usage charges	1 YearBenefit Period	$1,607.52Annual Cost^^
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AGL

Energy giant AGL provides three electricity market offers across Victoria, New South Wales, South Australia and Queensland. These include two variable rate plans with varying conditional discounts, plus one fixed rate product whereby usage and supply rates are locked in for 12 months. In Victoria, AGL also offers a prepaid electricity plan whereby customers are rewarded with cheaper bills based on how much they prepay on their account. AGL’s conditional discounts apply to usage charges only and last for the first 12 months. Conditions are usually pay on time or direct debit, depending on the specific product. AGL frequently offers online sign-up credit which varies between states and one of its big selling points is that customers can collect flybuys points by paying their bills on time.

AGL Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	Essentials No conditional discount	1 YearBenefit Period	$1,536.61Annual Cost**
	Savers 23% pay on time discount off usage charge	1 YearBenefit Period	$1,560.58Annual Cost**
	Savers Home Connect 14% pay on time discount off usage charge	2 YearsBenefit Period	$1,703.45Annual Cost**
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AGL Prices Victoria

Brand	Features	Benefit Period	Annual Cost**
	Essentials No conditional discount	1 YearBenefit Period	$1,212.22Annual Cost**
	Savers 33% pay on time discount off usage charge	1 YearBenefit Period	$1,238.34Annual Cost**
	Savers Home Connect 23% pay on time discount off usage charge	2 YearsBenefit Period	$1,354.07Annual Cost**
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AGL Prices QLD

Brand	Features	Benefit Period	Annual Cost**
	Essentials No conditional discount	1 YearBenefit Period	$1,452.72Annual Cost**
	Savers 24% pay on time discount off usage charge	1 YearBenefit Period	$1,468.61Annual Cost**
	Solar Savers No conditional discount 20c/kWh feed-in tariff Available to solar customers only	2 YearsBenefit Period	$1,806.52Annual Cost**
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AGL Prices SA

Brand	Features	Benefit Period	Annual Cost**
	Essentials No conditional discount	1 YearBenefit Period	$2,161.32Annual Cost**
	Savers 13% pay on time discount off usage charge	1 YearBenefit Period	$2,187.21Annual Cost**
	Savers Home Connect 4% pay on time discount off usage charge	2 YearsBenefit Period	$2,385.52Annual Cost**
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Alinta Energy

Alinta Energy is one of Australia’s fastest growing electricity retailers – if not the fastest growing. It has an apparent focus on low prices rather than any additional incentives like some retailers. Alinta has just one electricity market offer in New South Wales, Queensland and South Australia. This has a large pay on time discount off usage charges for two years. Victorian customers have the same offer, but also a product with a smaller but guaranteed discount, rather than conditional. All products have variable rates. Alinta has quickly expanded across Australia and is often one of the cheapest retailers in each state. But prices can and do change frequently, so make sure you shop around.

Alinta Energy Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	Fair Deal 27 27% pay on time discount off usage charges	2 YearsBenefit Period	$1,514.71Annual Cost**
	Fair Saver 15 15% guaranteed discount off usage charges	2 YearsBenefit Period	$1,707.95Annual Cost**
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Alinta Energy Prices VIC

Brand	Features	Benefit Period	Annual Cost**
	Fair Saver 35 35% guaranteed discount off usage charges	2 YearsBenefit Period	$1,133.24Annual Cost**
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Alinta Energy Prices QLD

Brand	Features	Benefit Period	Annual Cost**
	HomeSaver Plus 28% pay on time discount off usage charges	2 YearsBenefit Period	$1,411.50Annual Cost**
	Fair Saver 20 28% pay on time discount off usage charges	2 YearsBenefit Period	$1,524.13Annual Cost**
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Alinta Energy Prices SA

Brand	Features	Benefit Period	Annual Cost**
	Fair Deal 25 25% pay on time discount off usage charges	2 YearsBenefit Period	$2,132.13Annual Cost**
	Fair Saver 17 17% guaranteed discount off usage charges	2 YearsBenefit Period	$2,324.09Annual Cost**
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Amaysim Energy

The company may be better known as a phone and internet service provider, but Amaysim Energy is now also looking to win over the electricity accounts of its customers. It’s trying to do this largely through big conditional discounts which, unlike with many retailers, apply to both usage and supply charges. Amaysim Energy discounts are also ongoing, rather than having a benefit period of just one or two years, like with some retailers. Amaysim Energy is often price-competitive, but keep in mind that it has three different versions of its electricity plans, which bring different discounts for paying on time and meeting any other conditions. Amaysim Energy operates in Victoria, New South Wales, Queensland and South Australia. All plans have variable rates.

Amaysim Energy Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	Electricity 2 40% discount off usage & supply charges for paying on time and by direct debit	OngoingBenefit Period	$1,479.73Annual Cost**	Go To Site
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Amaysim Energy Prices VIC

Brand	Features	Benefit Period	Annual Cost**
	Electricity 2 35% discount off usage & supply charges for paying on time and by direct debit	OngoingBenefit Period	$1,023.14Annual Cost**	Go To Site
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Amaysim Energy Prices QLD

Brand	Features	Benefit Period	Annual Cost**
	Electricity 2 20% discount off usage & supply charges for paying on time and by direct debit	OngoingBenefit Period	$1,565.91Annual Cost**	Go To Site
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Amaysim Energy Prices SA

Brand	Features	Benefit Period	Annual Cost**
	Electricity 3 32% discount off usage & supply charges for paying on time and by direct debit	OngoingBenefit Period	$2,104.04Annual Cost**	Go To Site
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Click Energy

Click Energy typically has one main market offer in each state that it serves – Victoria, New South Wales, Queensland and South Australia – in addition to one or two specific offers for solar customers in each area. Click Energy has a habit of changing its main market offer fairly regularly, but the basics usually stay the same – it provides large conditional discounts, with discounts applying to both usage and supply charges. Discounts are also ongoing. Click Energy is also one of the most active electricity providers when it comes to promotional offers and other sign-up incentives, frequently offering $50 gift cards and the like. All plans have variable rates.

Click Energy Prices NSW

Brand	Features	Benefit Period	Annual Cost^^
	Click Agate 35% discount off usage & supply charges for paying on time and by direct debit	OngoingBenefit Period	$1,603.04Annual Cost^^	More Details
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Click Energy Prices VIC

Brand	Features	Benefit Period	Annual Cost^^
	Click Agate 27% discount off usage & supply charges for paying on time and by direct debit	OngoingBenefit Period	$1,149.06Annual Cost^^	More Details
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Click Energy Prices QLD

Brand	Features	Benefit Period	Annual Cost^^
	Click Pearl 27% discount off usage & supply charges for paying on time and by direct debit	OngoingBenefit Period	$1,428.89Annual Cost^^	More Details
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Click Energy Prices SA

Brand	Features	Benefit Period	Annual Cost^^
	Click Agate 25% discount off usage & supply charges for paying on time and by direct debit	OngoingBenefit Period	$2,320.48Annual Cost^^	More Details
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Commander

Commander is a business and residential electricity retailer servicing NSW, SA and Victoria. It only has one market contract on offer in each jurisdiction. The deal includes a pay on time discount and it’s on a ‘no-contract’ term, so customers should be free to come and go as they please. Commander also sells phone, internet and mobile services. This allows customers to bundle their electricity and telco services, saving them the hassle of juggling multiple utilities accounts with various providers.

Commander Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	Market Offer 20% pay on time discount off usage charges	OngoingBenefit Period	$1,804.71Annual Cost**
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Commander Prices VIC

Brand	Features	Benefit Period	Annual Cost**
	Market Offer 20% pay on time discount off usage charges	OngoingBenefit Period	$1,360.18Annual Cost**
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Commander Prices SA

Brand	Features	Benefit Period	Annual Cost**
	Market Offer 20% pay on time discount off usage charges	OngoingBenefit Period	$2,208.98Annual Cost**
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CovaU

CovaU is one of a few residential power providers that began life solely servicing businesses, but has now gone more mainstream in retailing electricity to homes in New South Wales and Victoria. It also provides mobile phone plans, but when it comes to electricity, CovaU is like many retailers in that its main selling point appears to be large conditional discounts, which can be as large as 34% in Victoria. CovaU also offers a rewards program which could result in savings on things like eating out, cinema tickets, theme park tickets and gift cards.

CovaU Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	Freedom Discount of up to 25% available for paying bills on time.	OngoingBenefit Period	$1,526.91Annual Cost**
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CovaU Prices VIC

Brand	Features	Benefit Period	Annual Cost**
	Smart Saver Discount of up to 34% available for paying bills on time and by direct debit.	1 YearBenefit Period	$1,319.79Annual Cost**
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Diamond Energy

An electricity retailer that specialises in solar power, Diamond Energy is consistently ranked as one of the greenest energy companies in Australia, thanks largely to its ownership of renewable energy generation assets and solar-specific power products. Diamond Energy services homes across New South Wales, Victoria and South Australia, with just one residential market offer usually available. This comes with a modest pay on time discount, but Diamond Energy’s biggest selling points is its usually generous solar feed-in tariffs which are often market-leading with regards to the cents per kWh offered. However, you will have to work out whether the seemingly favourable feed-in tariffs genuinely relate to the best savings or not.

Diamond Energy Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	Market Offer 10% whole bill discount for paying on time, direct debit, email billing	2 YearsBenefit Period	$1,729.69Annual Cost**
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Diamond Energy Prices VIC

Brand	Features	Benefit Period	Annual Cost**
	Market Offer 10% whole bill discount for paying on time, direct debit, email billing	2 YearsBenefit Period	$1,306.78Annual Cost**
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Diamond Energy Prices QLD

Brand	Features	Benefit Period	Annual Cost**
	Market Offer 10% whole bill discount for paying on time, direct debit, email billing	2 YearsBenefit Period	$1,561.96Annual Cost**
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Diamond Energy Prices SA

Brand	Features	Benefit Period	Annual Cost**
	Market Offer 10% whole bill discount for paying on time, direct debit, email billing	2 YearsBenefit Period	$2,141.27Annual Cost**
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Dodo Power & Gas

Perhaps better-known as a phone and internet provider, Dodo also wants to sell you electricity and gas. With a reputation as a budget telco, you won’t be surprised to learn that big discounts are top of the agenda for Dodo Power & Gas, which operates across New South Wales, Victoria, Queensland and South Australia, with just a single market offer in each state. Conditional discounts of up to 40% have been known, especially in Victoria. However, to get the discounts you’ll have to pay your bills on time. Discounts apply to electricity usage charges and are ongoing, unlike some retailers where the discounts expire after a year or two.

Dodo Power & Gas Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	Market Offer 30% pay on time discount off usage charges	OngoingBenefit Period	$1,563.00Annual Cost**	Go To Site
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Dodo Power & Gas Prices VIC

Brand	Features	Benefit Period	Annual Cost**
	Market Offer 40% pay on time discount off usage charges	OngoingBenefit Period	$1,124.43Annual Cost**	Go To Site
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Dodo Power & Gas Prices QLD

Brand	Features	Benefit Period	Annual Cost**
	Market Offer 25% pay on time discount off usage charges	OngoingBenefit Period	$1,554.44Annual Cost**	Go To Site
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Dodo Power & Gas Prices SA

Brand	Features	Benefit Period	Annual Cost**
	Market Offer 25% pay on time discount off usage charges	OngoingBenefit Period	$2,166.36Annual Cost**	Go To Site
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EnergyAustralia

One of Australia’s biggest electricity and gas retailers, EnergyAustralia operates across New South Wales, Victoria, Queensland, South Australia and the ACT. It usually offers three or four electricity products in each state, two of which bring variable usage and supply rates and large discounts. The biggest discount plan from EnergyAustralia is usually conditional on paying on time, but the provider also tends to offer another plan with a guaranteed albeit smaller discount. These plans have a benefit period of 12 months. EnergyAustralia is also one of just a handful of retailers to offer a fixed rate electricity plan, which also comes with a large pay on time discount off usage charges. In this case, rates are locked in for two years, protecting customers against any future price increases. EA has also recently launched a ‘basic’ power deal with no discounts, just reasonable rates. In some cases, this works out cheaper than its big discount products.

EnergyAustralia Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	No Frills No conditional discount	1 YearBenefit Period	$1,452.20Annual Cost**
	Secure Saver 26% pay on time discount off usage charge	2 YearsBenefit Period	$1,485.92Annual Cost**
	Anytime Saver 26% guaranteed discount off usage charges	1 YearBenefit Period	$1,531.82Annual Cost**
	Flexi Saver 20% pay on time discount off usage charge	1 YearBenefit Period	$1,628.37Annual Cost**
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EnergyAustralia Prices VIC

Brand	Features	Benefit Period	Annual Cost**
	Secure Saver 32% pay on time discount off usage charge	2 YearsBenefit Period	$1,143.28Annual Cost**
	No Frills No conditional discount	1 YearBenefit Period	$1,184.61Annual Cost**
	Anytime Saver 36% guaranteed discount off usage charges	1 YearBenefit Period	$1,243.09Annual Cost**
	Flexi Saver 25% pay on time discount off usage charge	1 YearBenefit Period	$1,377.93Annual Cost**
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EnergyAustralia Prices QLD

Brand	Features	Benefit Period	Annual Cost**
	Secure Saver 30% pay on time discount off usage charge	2 YearsBenefit Period	$1,443.40Annual Cost**
	No Frills No conditional discount	1 YearBenefit Period	$1,466.38Annual Cost**
	Anytime Saver 28% guaranteed discount off usage charges	1 YearBenefit Period	$1,471.23Annual Cost**
	Flexi Saver 20% pay on time discount off usage charge	1 YearBenefit Period	$1,582.54Annual Cost**
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EnergyAustralia Prices SA

Brand	Features	Benefit Period	Annual Cost**
	Secure Saver 22% pay on time discount off usage charge	2 YearsBenefit Period	$2,255.13Annual Cost**
	No Frills No conditional discount	1 YearBenefit Period	$2,285.99Annual Cost**
	Anytime Saver 20% guaranteed discount off usage charges	1 YearBenefit Period	$2,303.72Annual Cost**
	Flexi Saver 12% pay on time discount off usage charge	1 YearBenefit Period	$2,498.00Annual Cost**
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Energy Locals

One of just a few energy retailers that doesn’t get involved in conditional discounts, Energy Locals currently serves New South Wales, Queensland, South Australia and the ACT with one main market offer for prospective customers to consider, in addition to a membership-based deal that sees households pay a weekly fee to receive access to cheaper rates. There is also a specific offer for solar customers. The company claims its purpose is to make energy retail less confusing and to save Aussies from the big power company “fat cats” chasing profits. Energy Locals says it doesn’t profit from the energy usage of customers and never changes its prices for profits.

Energy Locals Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	Simple Saver No conditional discount	OngoingBenefit Period	$1,550.92Annual Cost**	Go To Site
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Energy Locals Prices QLD

Brand	Features	Benefit Period	Annual Cost**
	Simple Saver No conditional discount	OngoingBenefit Period	$1,502.35Annual Cost**	Go To Site
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Energy Locals Prices SA

Brand	Features	Benefit Period	Annual Cost**
	Simple Saver No conditional discount	OngoingBenefit Period	$2,041.39Annual Cost^^	Go To Site
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Enova Energy

Enova Energy is a community-owned retailer originating from the Northern Rivers region of New South Wales. The retailer has since expanded, offering electricity services to homes and businesses right across the Essential Energy network. Enova says it’s passionate about renewable energy and giving back to the community. This is encapsulated in its two products, the Community Plus and the Solar 16 Plus. The first plan gives customers a small discount, while the solar deal gives customers a larger feed-in tariff. Enova Energy also has a number of schemes that customers can opt into that support community projects and renewable infrastructure developments. Enova Energy prices apply to the Essential Energy Network only.

Enova Energy Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	Community Plus 13% pay on time discount off usage charges	OngoingBenefit Period	$2,013.83Annual Cost**
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GloBird Energy

GloBird Energy is a Victoria-based electricity and gas retailer, specialising in offering different plans for households with varying energy usage. It typically offers three electricity products, including one targetted at households with high energy consumption. Two GloBird Energy plans come with large conditional discounts for paying on time, but the retailer offers a third product with no discount at all. The only catch is that customers must pay by credit card. Unlike some retailers, GloBird Energy is purely focused on providing competitive prices rather than any other benefits or incentives. GloBird also provides a specific plan for solar customers. All plans come with variable rates. The retailer has revealed plans to expand to New South Wales in the near future.

Brand	Features	Benefit Period	Annual Cost**
	GloSave 35% discount off usage & supply charges for paying on time and by direct debit	OngoingBenefit Period	$1,244.79Annual Cost^^	Go To Site
	EasySave No conditional discount	OngoingBenefit Period	$1,281.28Annual Cost^^	Go To Site
	Solar Plus 35% discount off usage & supply charges for paying on time and by direct debit 10c/kWh Feed-in Tariff Available to solar customers only	OngoingBenefit Period	$1,216.93Annual Cost^^	Go To Site
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Lumo Energy

Lumo Energy operates across Victoria and South Australia, offering one of the most diverse ranges of electricity products in the market. In addition to a specific plan targetted at renters, Lumo has two or three plans with large conditional discounts – depending on location – as well as an online-only deal for customers who subscribe via its website. And in an effort to offer all kinds of electricity plans, the retailer also provides a ‘basic’ product with no conditional discount, just competitive rates. Discounts are usually conditional on customers paying on time or by direct debit. Discounts are ongoing but usage and supply rates are variable. Lumo Energy also has a rewards program which can bring special deals on a range of leisure activities for eligible customers.

Lumo Energy Prices VIC

Brand	Features	Benefit Period	Annual Cost^^
	eDeal 33% discount off usage & supply charges for paying on time, access to Lumo shopping program	OngoingBenefit Period	$1,125.06Annual Cost^^	More Details
	Advantage Premium 30% discount off usage & supply charges for paying on time, access to Lumo shopping program	OngoingBenefit Period	$1,175.44Annual Cost^^	More Details
	Basic No conditional discount	OngoingBenefit Period	$1,204.10Annual Cost^^	More Details
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Lumo Energy Prices SA

Brand	Features	Benefit Period	Annual Cost^^
	Advantage Premium 17% discount off usage & supply charges for paying on time, access to Lumo shopping program	OngoingBenefit Period	$2,127.76Annual Cost^^	More Details
	Advantage 15% discount off usage & supply charges for paying on time, access to Lumo shopping program	OngoingBenefit Period	$2,179.03Annual Cost^^	More Details
	Basic No conditional discount	OngoingBenefit Period	$2,196.25Annual Cost^^	More Details
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Mojo Power

Another solar-focused energy retailer, Mojo Power claims to have some of the best feed-in tariffs on the market. Its unique selling point is that customers have access to ‘wholesale’ electricity rates, only after they pay an annual membership fee. It’s also one of a few companies that really promotes the benefit of smart meters and digital energy monitoring so customers can better understand their bills and power usage habits. Mojo Power operates in New South Wales and Queensland.

Mojo Power Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	Mojo Connect No conditional discount	OngoingBenefit Period	$2,052.06Annual Cost**
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Mojo Power Prices QLD

Brand	Features	Benefit Period	Annual Cost**
	Mojo Connect No conditional discount	OngoingBenefit Period	$1,957.02Annual Cost**
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Momentum Energy

An electricity retailer with a clear focus on renewable energy generation, Momentum Energy serves homes in Victoria, New South Wales and South Australia, with just one market offer for prospective customers to consider. Owned by Hydro Tasmania, Momentum Energy claims to be a provider that cares about competitive prices rather than big discounts or any other gimmicks. Openly opposed to big discounts, Momentum Energy holds itself as an alternative to the big power retailers, speaking in “plain English” and making rates easy to compare.

Momentum Energy Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	SmilePower Flexi No conditional discounts	OngoingBenefit Period	$1,548.41Annual Cost**	Go To Site
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Momentum Energy Prices VIC

Brand	Features	Benefit Period	Annual Cost**
	Solar Step-up No conditional discounts 15c/kWh Feed-in Tariff Available to solar customers only	OngoingBenefit Period	$1,109.59Annual Cost**	Go To Site
	SmilePower Flexi No conditional discounts	OngoingBenefit Period	$1,109.60Annual Cost**	Go To Site
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Momentum Energy Prices SA

Brand	Features	Benefit Period	Annual Cost**
	SmilePower Flexi No conditional discounts	OngoingBenefit Period	$2,101.51Annual Cost**	Go To Site
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Origin Energy

Australia’s biggest energy retailer, Origin Energy operates across Victoria, New South Wales, South Australia, Queensland and the ACT, with a diverse product range to choose from. In most areas, the company’s plans consist of three variable rate options, with varying conditional discounts for paying on time or by direct debit. One plan has a smaller but guaranteed discount for those not comfortable meeting the aforementioned conditions. In most cases, electricity discounts have a 12 month benefit period. However, Origin also offers a fixed rate product in Victoria which promises low rates without the need for discounts. Its Predictable Plan is also available in most areas. It allows customers to pay an agreed amount each billing period. Origin offers solar customers specific products and is active in the installation of solar rooftop panels. It is also one of the most active with regards to digital energy monitoring and helping households better understand their usage.

Origin Energy Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	Maximiser 16% direct debit discount off usage charges	1 YearBenefit Period	$1,651.71Annual Cost**
	Saver 13% pay on time discount off usage charge	1 YearBenefit Period	$1,698.71Annual Cost**
	Bill Saver 10% guaranteed whole bill discount	1 YearBenefit Period	$1,712.14Annual Cost**
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Origin Energy Prices VIC

Brand	Features	Benefit Period	Annual Cost**
	One Low Rate No conditional discount	1 YearBenefit Period	$1,224.22Annual Cost**
	Maximiser 24% direct debit discount off usage charges	1 YearBenefit Period	$1,351.17Annual Cost**
	Saver 20% pay on time discount off usage charge	1 YearBenefit Period	$1,397.38Annual Cost**
	Bill Saver 10% guaranteed whole bill discount	1 YearBenefit Period	$1,465.56Annual Cost**
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Origin Energy Prices QLD

Brand	Features	Benefit Period	Annual Cost**
	Maximiser 16% direct debit discount off usage charges	1 YearBenefit Period	$1,576.23Annual Cost**
	Bill Saver 12% guaranteed whole bill discount	1 YearBenefit Period	$1,584.83Annual Cost**
	Saver 14% pay on time discount off usage charge	1 YearBenefit Period	$1,602.96Annual Cost**
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Origin Energy Prices SA

Brand	Features	Benefit Period	Annual Cost**
	Maximiser 12% direct debit discount off usage charges	1 YearBenefit Period	$2,167.24Annual Cost**
	Saver 10% pay on time discount off usage charge	1 YearBenefit Period	$2,208.99Annual Cost**
	Bill Saver 8% guaranteed whole bill discount	1 YearBenefit Period	$2,224.28Annual Cost**
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People Energy

People Energy operates in NSW, Victoria and QLD. In Victoria, the retailer has two market offers, the first of which gives customers a large discount, however it only applies to the usage charge component of the bill. The other plan has a smaller discount, but this applies to the entire bill. People Energy only has standing offers outside of Victoria. While standing offers typically don’t offer great value, People’s current standing offers appear to challenge the norm, with some providing reasonable prices compared to other providers.

People Energy Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	Retail Offer No conditional discount	OngoingBenefit Period	$1,669.54Annual Cost**
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People Energy Prices VIC

Brand	Features	Benefit Period	Annual Cost**
	Total Saver 20% discount off usage & supply charges for paying bills on time and by direct debit	OngoingBenefit Period	$1,474.42Annual Cost**
	On Time Saver 22% discount off usage charges for paying bills on time and by direct debit	OngoingBenefit Period	$1,563.63Annual Cost**
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People Energy Prices QLD

Brand	Features	Benefit Period	Annual Cost**
	Retail Offer No conditional discount	OngoingBenefit Period	$1,696.47Annual Cost**
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Pooled Energy

Pooled Energy is not your ordinary electricity retailer. In fact, as the name suggests, this retailer specialises in swimming pools. Pooled Energy offers NSW residents a comprehensive pool care package to keep your pool crystal clear all year long with little to no effort on your part. The deal includes sensors, controllers, filters, pumps and chemical management systems. Pooled Energy also takes over your energy account in order to ‘optimise’ the rates and tariffs for pool owners. Pooled Energy only sells electricity as part of its automated care package. It does not sell electricity as an independent product.

Pooled Energy Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	Market Offer No conditional discount	OngoingBenefit Period	$1,906.70Annual Cost**
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Powerdirect

Backed by AGL, Powerdirect is an energy company that previously focused on business retail before launching more prominently into the consumer electricity market in recent times. It operates across Victoria, New South Wales and Victoria, with just a single market offer in each state. This includes a large conditional discount, which varies between states. The discount applies to usage charges and has a benefit period of 12 months. To receive the discount, customers must pay on time and by direct debit.

Powerdirect Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	Market Offer 27% discount off usage charges for paying on time	1 YearBenefit Period	$1,497.08Annual Cost**
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Powerdirect Prices VIC

Brand	Features	Benefit Period	Annual Cost**
	Residential 39 39% discount off usage charges for paying on time, by diredt debit	2 YearsBenefit Period	$1,168.91Annual Cost**
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Powerdirect Prices QLD

Brand	Features	Benefit Period	Annual Cost**
	Market Offer 24% discount off usage charges for paying on time, by diredt debit	1 YearBenefit Period	$1,480.66Annual Cost**
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Powerdirect Prices SA

Brand	Features	Benefit Period	Annual Cost**
	Market Offer 19% discount off usage charges for paying on time	1 YearBenefit Period	$2,064.99Annual Cost**
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Powershop

Something of a unique proposition in the Australian energy market, Powershop operates an online ‘shop’ for customers to purchase special power deals in order to reduce their costs. Powerpacks can be purchased for future use, allowing customers to budget ahead of schedule. Powershop’s other big selling point is its online reporting tools which allow customers to track their energy consumption in almost real time. It has a smartphone app for customers to follow their usage history and help them make better informed decisions about their energy usage. Operating in Victoria, New South Wales and Queensland, Powershop is almost one of the greenest energy companies in the country.

Powershop Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	Mega Pack Pre-Paid approx 3 months of power 15% discount when product conditions are met	OngoingBenefit Period	$1,549.70Annual Cost**	Go To Site
	Power Saver 12% discount when product conditions are met	OngoingBenefit Period	$1,604.28Annual Cost**	Go To Site
	Powershop Lite No conditional discount	OngoingBenefit Period	$1,658.76Annual Cost**	Go To Site
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Powershop Prices VIC

Brand	Features	Benefit Period	Annual Cost**
	Mega Pack Pre-Paid approx 3 months of power 23.2% discount when product conditions are met	OngoingBenefit Period	$1,178.41Annual Cost**	Go To Site
	Power Saver 19.5% discount when product conditions are met	OngoingBenefit Period	$1,234.52Annual Cost**	Go To Site
	Powershop Lite No conditional discount	OngoingBenefit Period	$1,290.90Annual Cost**	Go To Site
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Powershop Prices QLD

Brand	Features	Benefit Period	Annual Cost**
	Mega Pack Pre-Paid approx 3 months of power 15% discount when product conditions are met	OngoingBenefit Period	$1,412.12Annual Cost**	Go To Site
	Power Saver 12% discount when product conditions are met	OngoingBenefit Period	$1,461.89Annual Cost**	Go To Site
	Powershop Lite No conditional discount	OngoingBenefit Period	$1,499.09Annual Cost**	Go To Site
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QEnergy

QEnergy holds itself as a business-focused electricity retailer, but also provides market contracts in Victoria, New South Wales, Queensland and South Australia. It typically offers one or two electricity plans in each state, but has a habit of turning these offers on and off from time to time. When they are publicly available, they tend not to include conditional discounts, just reasonable rates.

QEnergy Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	Flexi Saver Home No conditional discount	2 YearBenefit Period	$2,397.40Annual Cost**
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QEnergy Prices VIC

Brand	Features	Benefit Period	Annual Cost**
	Home Your Way No conditional discount	OngoingBenefit Period	$1,147.01Annual Cost**
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QEnergy Prices QLD

Brand	Features	Benefit Period	Annual Cost**
	Flexi Saver Home No conditional discount	2 YearsBenefit Period	$1,489.29Annual Cost**
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QEnergy Prices SA

Brand	Features	Benefit Period	Annual Cost**
	Flexi Saver Home No conditional discount	2 YearsBenefit Period	$2,731.74Annual Cost**
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Red Energy

Owned by renewable energy generation company Snowy Hydro, Red Energy has become one of the biggest challengers to the likes of AGL, Origin and EnergyAustralia across the states that it serves. It operates in Victoria, New South Wales, Queensland and South Australia, with three electricity offers for prospective customers to consider. Red Energy’s biggest selling point is its deal with Qantas which allows customers to earn frequent flyer points by paying their bills on time. The number of points on offer varies between plans. Red Energy has a reputation for keeping things fairly simple, with modest conditional discounts attached to some plans for paying on time. Discounts apply to both usage and supply charges with an ongoing benefit period. All plans have variable rates.

Red Energy Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	Living Energy Saver 10% pay on time discount off entire bill	OngoingBenefit Period	$1,593.02Annual Cost**	Go To Site
	Qantas Red Saver 10% discount, receive 2 Qantas Points per $1 spent on energy when bills paid on time	OngoingBenefit Period	$1,605.72Annual Cost**	Go To Site
	Qantas Red Plus Receive 7 Qantas Points per $1 spent on energy when bills paid on time	OngoingBenefit Period	$1,783.10Annual Cost**	Go To Site
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Red Energy Prices VIC

Brand	Features	Benefit Period	Annual Cost**
	Living Energy Saver 10% pay on time discount off entire bill	OngoingBenefit Period	$1,222.17Annual Cost**	Go To Site
	Qantas Red Saver 10% discount, receive 2 Qantas Points per $1 spent on energy when bills paid on time	OngoingBenefit Period	$1,243.85Annual Cost**	Go To Site
	Qantas Red Plus Receive 7 Qantas Points per $1 spent on energy when bills paid on time	OngoingBenefit Period	$1,382.06Annual Cost**	Go To Site
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Red Energy Prices QLD

Brand	Features	Benefit Period	Annual Cost**
	Easy Saver 10% 10% pay on time discount off entire bill	OngoingBenefit Period	$1,512.89Annual Cost**	Go To Site
	Qantas Red Saver 10% discount, receive 2 Qantas Points per $1 spent on energy when bills paid on time	OngoingBenefit Period	$1,522.58Annual Cost**	Go To Site
	Qantas Red Plus Receive 7 Qantas Points per $1 spent on energy when bills paid on time	OngoingBenefit Period	$1,691.76Annual Cost**	Go To Site
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Red Energy Prices SA

Brand	Features	Benefit Period	Annual Cost**
	Easy Saver 10% 10% pay on time discount off entire bill	OngoingBenefit Period	$2,247.56Annual Cost**	Go To Site
	Qantas Red Saver 10% discount, receive 2 Qantas Points per $1 spent on energy when bills paid on time	OngoingBenefit Period	$2,247.56Annual Cost**	Go To Site
	Qantas Red Plus Receive 7 Qantas Points per $1 spent on energy when bills paid on time	OngoingBenefit Period	$2,497.29Annual Cost**	Go To Site
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Sanctuary Energy

Sanctuary Energy serves homes and business in NSW, SA and QLD. At the time of writing, Sanctuary Energy only provides standing offers to customers and instead focuses more on energy projects to help businesses and property developers save through energy efficiency initiatives. Sanctuary Energy says it’s committed to environmental sustainable, endeavoring to help Australians reduce their environmental impact.

Sanctuary Energy Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	Retail Contract No conditional discount	OngoingBenefit Period	$1,918.93Annual Cost**
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Sanctuary Energy Prices QLD

Brand	Features	Benefit Period	Annual Cost**
	Retail Contract No conditional discount	OngoingBenefit Period	$1,878.39Annual Cost**
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Sanctuary Energy Prices SA

Brand	Features	Benefit Period	Annual Cost**
	Retail Contract No conditional discount	OngoingBenefit Period	$2,286.17Annual Cost**
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Simply Energy

Simply Energy is an electricity retailer known for providing various sign-up incentives, big discounts and special deals targeted at certain customer segments. Its wide range of products includes a deal for members of automotive clubs like RACV and RACQ which brings an additional discount compared to other plans, as well as a plan for AFL footy fans which brings bonus sign-up credit. It also has a plan that brings bonus movie tickets for customers during the duration of their contract. Simply Energy’s discounts typically apply for two years and apply to usage charges only. All plans have variable rates.

Simply Energy Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	Simply NRMA Plus 21% pay on time discount off usage charges for eligible NRMA members	2 YearsBenefit Period	$1,528.93Annual Cost**	Go To Site
	Simply Plus 18% pay on time discount off usage charges	2 YearsBenefit Period	$1,574.89Annual Cost**	Go To Site
	Simply AFL Plus 10% pay on time discount off usage charges, bonus sign up credit available	2 YearsBenefit Period	$1,696.47Annual Cost**	Go To Site
	Simply Movies Plus 10% discount off usage charges, receive up to 32 movie tickets if bills paid on time	2 YearsBenefit Period	$1,697.45Annual Cost**	Go To Site
	Simply Save 10% pay on time discount off usage charges	2 YearsBenefit Period	$1,697.45Annual Cost**	Go To Site
**View important information

Simply Energy Prices VIC

Brand	Features	Benefit Period	Annual Cost**
	Simply RACV Plus 45% pay on time discount off usage charges for eligible RACV members	2 YearsBenefit Period	$1,039.44Annual Cost**	Go To Site
	Simply Plus 40% pay on time discount off usage charges	2 YearsBenefit Period	$1,097.44Annual Cost**	Go To Site
	Simply AFL Plus 30% pay on time discount off usage charges, bonus sign up credit available	2 YearsBenefit Period	$1,213.54Annual Cost**	Go To Site
	Simply Gold Class Plus 30% discount off usage charges, receive up to 16 Gold Class movie tickets if bills paid on time	2 YearsBenefit Period	$1,213.54Annual Cost**	Go To Site
	Simply Save 30% pay on time discount off usage charges	2 YearsBenefit Period	$1,213.54Annual Cost**	Go To Site
**View important information

Simply Energy Prices QLD

Brand	Features	Benefit Period	Annual Cost**
	Simply RACQ Plus 21% pay on time discount off usage charges for eligible RACQ members	2 YearsBenefit Period	$1,481.41Annual Cost**	Go To Site
	Simply Plus 18% pay on time discount off usage charges	2 YearsBenefit Period	$1,524.79Annual Cost**	Go To Site
	Simply AFL Plus 10% pay on time discount off usage charges, bonus sign up credit available	2 YearsBenefit Period	$1,640.47Annual Cost**	Go To Site
	Simply Movies Plus 10% discount off usage charges, receive up to 32 movie tickets if bills paid on time	2 YearsBenefit Period	$1,640.47Annual Cost**	Go To Site
	Simply Save 10% pay on time discount off usage charges	2 YearsBenefit Period	$1,640.47Annual Cost**	Go To Site
**View important information

Simply Energy Prices SA

Brand	Features	Benefit Period	Annual Cost**
	Simply RAA Plus 21% pay on time discount off usage charges for eligible RAA members	2 YearsBenefit Period	$2,070.72Annual Cost**	Go To Site
	Simply Plus 18% pay on time discount off usage charges	2 YearsBenefit Period	$2,136.87Annual Cost**	Go To Site
	Simply AFL Plus 10% pay on time discount off usage charges, bonus sign up credit available	2 YearsBenefit Period	$2,311.70Annual Cost**	Go To Site
	Simply Movies Plus 10% discount off usage charges, receive up to 32 movie tickets if bills paid on time	2 YearsBenefit Period	$2,313.26Annual Cost**	Go To Site
	Simply Save 10% pay on time discount off usage charges	2 YearsBenefit Period	$2,313.26Annual Cost**	Go To Site
**View important information

Sumo Power

Sumo is one of a handful of electricity retailers which also offers phone and internet services. When it comes to electricity, it only operates in Victoria and NSW. In Victoria, it generally offers two or three plans, with large conditional discounts offered. These have previously included some short-term special deals. In NSW, the retailer currently only has one residential product. Sumo discounts apply to usage charges only and will usually have a 12 month benefit period.

Sumo Power Prices VIC

Brand	Features	Benefit Period	Annual Cost**
	Residential 42 42% discount off usage charges for paying on time	1 YearBenefit Period	$1,176.50Annual Cost**
	Residential 37 37% discount off usage charges for paying on time	1 YearBenefit Period	$1,239.75Annual Cost**
	Residential 32 32% discount off usage charges for paying on time	1 YearBenefit Period	$1,302.99Annual Cost**
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Sumo Power Prices NSW

Brand	Features	Benefit Period	Annual Cost**
	27% Pay on Time Discount 27% discount off usage charges for paying on time	1 YearBenefit Period	$1,577.20Annual Cost**
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Tango Energy

Tango Energy is a small but usually price-competitive electricity retailer that only services Victoria. It specialises in fixed rates, with just one market contract. Usage and supply rates are set for 12 months, meaning that prices will not be changed during this time, though the amount customers pay can still vary depending on usage. Tango Energy was previously known as Pacific Hydro before its rebranding in 2018. Tango Energy also maintain a presence in South Australia, but only has a standard contract in the state.

Tango Energy Prices VIC

Brand	Features	Benefit Period	Annual Cost**
	Home eSelect No conditional discount	OngoingBenefit Period	$1,003.71Annual Cost**
	Home Select No conditional discount	OngoingBenefit Period	$1,003.71Annual Cost**
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What is an electricity plan?

An electricity plan is a contract between you and your electricity retailer that stipulates the prices, discounts and conditions of the supply of electricity to your home or business. Most electricity retailers offer customers a handful of deals made up of both standard and market offer contracts, which vary from state to state. You will find open contracts (with no fixed term) and contracts for one or two years.

How do I sign up to an electricity plan?

Most electricity retailers let customers sign up online. Simply visit your preferred provider’s website and carefully consider what it has to offer – be sure to read the Electricity Price Fact Sheet to find out exactly what you’ll be paying. Once you have found yourself a good deal, just follow the website’s instructions to sign up. Customer review and comparison websites such as Canstar Blue can also help in the decision-making process. If you’re changing your plan, but not the retailer, then there is nothing else you need to do. If you’re switching companies or signing up for power for the first time, you may need to provide your NMI (If known), address and bank details. After that, pick a connection date and a meter technician will come out to seamlessly complete the connection.

Who sets electricity prices?

Electricity prices are set by either your energy retailer or your state government depending on if you live in an area with price regulations or not. In most cases, the energy companies are free to set their own prices, but in many rural areas prices are still regulated, meaning they are set by the local government. Households in Sydney, Brisbane, Adelaide and Melbourne will have their prices set by the energy retailers, but in Western Australia and rural Queensland, for example, prices remain regulated.

How are electricity prices set?

Electricity usage rates are largely controlled by the market forces of supply and demand. Retailers purchase electricity at a wholesale rate from the National Electricity Market before on selling it to customers. The wholesale prices will change every five minutes depending on the demand for electricity. Supply charges, meanwhile are determined by network distributors to fund network infrastructure maintenance and improvements. As well as market forces, prices are also set by retailers. In addition to usage and supply costs, your bill will also be made up of charges for your retailer’s service, as well as government GST.

When are electricity prices set?

Energy retailers typically submit their applications for rate changes to the Australian Energy Regulator every 12 months. In South Australia, New South Wales and Queensland, prices are usually reviewed in July, but in Victoria prices will change in January. However, it should be noted that electricity costs can change during the year if your provider amends its rates or discounts.

What is electricity price deregulation?

A deregulated market means that energy retailers are free to set their own rates and offers under a relaxed regulatory environment. Previously, prices were set by state governments. Deregulation has opened the door to new electricity providers and increased competition, although the merits of price deregulation are still hotly contested. Victoria, Queensland, New South Wales and South Australia all have price deregulation, but in some rural parts of these states, plus in Tasmania and Western Australia, the price of electricity is still set by the local government.

What is an electricity market retail offer?

Electricity market retail contracts are energy plans designed by specific energy retailers. These are almost always cheaper than the alternative standard retail contracts that are also offered, and are likely to include discounts, incentives and bonuses for customers. The main downside to market offers is that your retailer can change the prices you’re charged at any time, unless it is a fixed rate plan. The majority of these offers come with variables rates. Not all households in Australia will have access to market retail offers.

What is a standard electricity retail offer?

Standard retail electricity contracts are plans with the terms and prices set by a state government. Retailers in deregulated electricity markets must provide a standard retail contract by law as a default option for customers who have yet to switch to a market offer contract. Standard retailer contracts have fixed prices for six month intervals, however the rates are generally higher than those of market retail offers and there are no discounts available. As such, standard offers are more expensive and are not intended as a viable alternative to market contracts.

What is a variable rate electricity plan?

A variable rate electricity plan means the amount you are charged for power usage or supply can change at your energy retailer’s discretion. The majority of retail market contracts have variable rates, which are typically reviewed every 12 months. Variable rate electricity plans are usually available on one or two-year contracts, but some providers do offer open contracts. Exit fees will often apply if you cancel the agreement. Variable rate plans generally provide the best value, but you must be sure to regularly review your options as charges and discounts change.

What is a fixed rate electricity plan?

A fixed rate electricity plan means the amount that you are charged for energy usage and supply will not be changed during the term of your agreement. While prices on variable rate plans will change every year, fixed rate plans provide some certainty over the rates you will pay for electricity. However, your electricity bills will still fluctuate depending on your usage habits. Fixed rate plans are only available on two-year contracts, meaning that you will be protected from any rate increases over that period. Only a handful of energy providers offer fixed rate plans, including AGL, Origin, EnergyAustralia and Tango Energy.

What is a fixed cost electricity plan?

A fixed cost electricity plan means you know exactly what you will be paying for power every billing period, regardless of your energy usage. Fixed cost plans are currently only offered by two retailers – Origin Energy and Sumo Power – although more are likely to follow suit. Fixed cost plans provide the most certainty over your electricity costs, with the amount you are charged based on your previous usage history. The fixed amount is what you will pay each billing period, but this will be reviewed every 12 months.

What is a GreenPower plan?

Many retailers offer business and residential customers the option to have some or all of their energy consumption reimbursed to the electricity grid from renewable energy sources. GreenPower plans are usually offered with 25%, 50%, 75% or 100% renewable generation. GreenPower plans involve paying a few cents extra per kWh, potentially making it rather expensive.

What is an electricity usage charge?

Electricity usage charges are what you pay for each kWh of electricity your household consumes – the more electricity you use, the more you will pay. Usage charges generally cost around 20c/kWh to 35c/kWh, but prices vary between states and depending on your provider. Usage charges will be the most costly element of your electricity bill, so it’s very important to understand what rate you are paying and whether you could find a lower rate with a different supplier.

What is an electricity supply charge?

An electricity supply charge is a cost incurred for remaining connected to an energy network. Supply charges vary considerably from state to state, generally ranging in costs from 80c to $1.50 each day. Even if you don’t use any power, you will still need to pay the supply charge. Despite supply costs being a charge imposed by energy distributors, the rates will vary from retailer to retailer. As supply charges can heavily contribute to your bill, it’s important you check the energy price factsheet.

What is a kWh?

A kilowatt hour (or kWh, as it is more commonly expressed) is a unit of measurement used for measuring electricity usage for billing purposes. Simply put, a kilowatt (kW) is a measurement of how much electricity an appliance demands in order to operate, while a kWh is the number of kilowatts that your household consumes over a period of time.

How much electricity am I using?

The average Australian household uses 17.3kWh of electricity per day, according to research published by the Australian Energy Regulator. Energy consumption will vary depending on the season, the number of people in a household, and the types of appliances used. Bearing in mind that the AER’s research excludes households with swimming pools, its publication claims that we use the least amount of electricity in summer, while the winter months see us considerably increase our energy consumption, as the table below shows: The following table shows average daily electricity consumption (kWh).

Source: AER

These results are based on average households, so consider that if you have more than five people living with you, your energy consumption will reflect this.

What is an electricity tariff?

Electricity tariffs refer to the pricing structure of your electricity usage charges. Depending on your tariff, you may be charged different rates depending on when, or how, you use electricity. Electricity tariffs can vary between energy retailers, but the most common electricity tariffs are:

• Single rate
• Controlled load
• Block rate
• Two rate
• Time of use

The tariff available to you depends on your meter type. Old meters will usually be on single rate tariffs, while newer meters can take a number of usage measurements for multi-tariff rates.

What is a single rate tariff?

A single rate tariff means you are charged the same rate for all of your electricity usage regardless of the time of day, what you are powering, or how much energy your household has consumed. Single rate tariffs will typically result in the highest bills. This type of tariff has fallen out of fashion in recent years as more modern electricity meters, such as smart meters, have given more homes and businesses access to time of use tariffs or other tariffs that could help reduce costs.

What is a controlled load?

Certain high energy consumption appliances such as hot water systems, pool pumps and refrigerators may be connected on a dedicated circuit and metered separately from the rest of your electricity consumption. Electricity retailers can charge a considerably lower usage rate for the dedicated appliance, potentially helping to reduce your energy bill. A controlled load is not exclusive and can be combined with a time of use, two-rate, block or single rate tariff.

What is a block electricity rate?

A block electricity rate means a different rate is charged for each ‘block’ of electricity usage. A block may be a certain amount of kilowatt hours (kWh) per day, or per billing period. To illustrate this, take the artificial example below:

• First block of 1,000kWh in a quarter – Rate: 23c/kWh
• Second block of 1,000kWh in a quarter – Rate: 22.6c/kWh
• Third block of 1,000kWh in a quarter – Rate: 24.2c/kWh

What is a two rate/off-peak tariff?

This means that two separate usage rates are charged for ‘peak’ and ‘off-peak’ periods. As electricity is considerably cheaper during off-peak hours – because of decreased demand – it is a good option for those who use most of their electricity during the day.

What is a time of use tariff?

A time of use tariff means you are charged three separate electricity usage rates for either ‘peak’, ‘off-peak’ or ‘shoulder’ periods. This is a common tariff structure for households with smart meters installed.

What is a peak usage rate?

A ‘peak rate’ is charged during periods where there is a high demand for electricity usage. Peak usage rates are generally applied from 3pm to 9pm and are considerably higher than those charged in off-peak or shoulder periods.

What is an off-peak rate?

An ‘off-peak rate’ is charged during periods of reduced energy usage. Off-peak electricity rates generally apply from 11pm through to 7am and are much cheaper than shoulder or peak period rates.

What is a shoulder usage rate?

A ‘shoulder rate’ is a rate charged between peak and off-peak periods when there is a mild demand for electricity. Shoulder rates usually apply from 9pm to 11pm and 7am to 3pm. Shoulder rates are more expensive than off-peak periods and cheaper than peak periods.

What are electricity discounts?

Discounts are a percentage deduction made from your electricity costs at the end of each billing period. Energy discounts are only available on market retail contracts, and the amount you are discounted – if at all – will vary across different plans and electricity companies. Discounts you might commonly encounter include:

• Pay on time discount
• Direct Debit discount
• Bundled energy discount
• Email billing discount

The discount amount, which can vary from as low as 2% up to 40% or more, will usually be taken off your electricity usage costs. However, some providers have discounts off your entire bill instead. Be aware that not all high-discount plans work out the cheapest overall options as some of the contracts with the highest discounts will also include the highest usage or supply charges, which can negate the overall savings. Failing to meet the conditions of your discount could also mean you are charged a fee. Also keep in mind that energy discounts have benefit periods and can expire.

What is a pay on time discount?

A pay on time discount means you will receive a set percentage off your electricity costs at the end of the billing period – provided that you settle your bill on or before the due date. Pay on time discounts are the most common form of energy discount, but the amount you receive off your bill can vary considerably. This will depend on your energy retailer and the plan you are on. Pay on time discounts can be off your entire bill or just usage charges.

What is a direct debit discount?

By having your electricity bill automatically debited from your selected bank account – rather than making manual payments every time – you could be eligible for a direct debit discount. It’s a simple and effective way to save money for those who are comfortable with direct debiting. A direct debit discount could be off your entire bill or just usage charges.

What is a bundled energy discount?

If your home or business uses natural gas provided through the same retailer as your electricity, you may be eligible for a ‘bundled’ discount. This discount can vary considerably across retailers from 2% to 15%. The discount could be off your whole bill or just usage charges. Like with other discounts, there will likely be a benefit period which could expire after one or two years.

What is an email billing discount?

Discounts are offered by the energy retailers for anything that makes their lives a little easier, or just saves them money. This is the case with email billing discounts. If you receive your bills by email instead of post, energy providers will often give you a modest discount as reward. This will also mean receiving all other communications via email instead of post.

What is a discount benefit period?

A discount benefit period is the length of time that your energy discount will apply. In most cases, benefit periods last for 12 months, although some electricity retailers offer discounts over two years, or even ongoing. Once the benefit period ends, you will likely have to start paying the full, non-discounted rate for power, which could be considerably more. It’s best to treat big-discount electricity plans as introductory offers and review your options at the end of the benefit period.

What electricity concessions are available?

Each state and territory provides a number of government-mandated concessions designed to assist households experiencing hardship that affects electricity consumption or their ability to pay their bills. Depending on the type of government concession or rebate, customers may be required to hold one of the following:

• Senior Card
• Pensioner Concession Card
• Centrelink Health Care Card
• Department of Veterans’ Affairs Gold Card

The names and availability of assistance schemes will vary across states, but they generally include:

Emergency relief assistance: Customers who are at risk of being disconnected due to a legitimate inability to pay their utility bill may be eligible to receive a one-off imbursement. This can only be applied every 12 or 24 months depending on your state.

Medical Energy rebate: Customers who require energy-consuming medical equipment or must regularly use heating or cooling appliances for medical purposes may receive an annual rebate of around $200. Some states such as Victoria instead supply a reasonable discount on your energy bill.

Other rebates, concessions and discounts: Depending on your state, several other assistance programs may be available to you if you are:

• A senior citizen
• A veteran
• A low income earner

What if I can’t pay my electricity bill?

If you are unable to pay your electricity bill on time, your retailer is required by federal law to follow certain steps. You will not be automatically disconnected, however you may lose any discounts you might have been eligible for.

1. If the bill has not been paid, the retailer will issue a reminder notice.
2. After a time period is stipulated on the reminder notice, your retailer will then issue a disconnection warning.
3. As a final step, your retailer is required to contact you (usually by phone) to discuss payment.
4. If the energy company cannot get in touch with you or you continue to refuse payment, the property will be disconnected. Reconnection to the grid will incur a small fee.

Disconnecting a property for late payment is a drastic action which retailers do their best to avoid. If you think you may struggle to pay your bill on time, contact your energy retailer to discuss a possible extension, or payment scheme.

What is bill smoothing?

Bill smoothing is a payment scheme with which customers can pay fixed monthly, fortnightly or weekly installments towards their expected electricity bill. Your retailer will forecast your annual electricity consumption, given your history, to see how much you should be paying. Incorrect estimates will be settled in later bills. Bill smoothing is a great option for those who like a predictable budget. The idea behind paying the same amount each billing cycle is that you won’t be taken by surprise in peak energy usage seasons.

What are smart meters?

Smart meters are electricity meters that provide energy usage information every half hour, allowing households and businesses to more closely monitor usage through apps and web portals, as well as benefit from flexible pricing tariffs. Smart meters are installed in most Victorian homes and are becoming increasingly common in New South Wales, South Australia and Tasmania. Some energy providers, such as Powershop, have built their business models around the use of smart meters. It is recommended that customers monitor their electricity usage through their smart meter to become better informed about their usage habits, which could result in reduced costs.

What is an NMI?

The National Meter Identifier (or ‘NMI’ as it’s displayed on your bill) is a unique 10 digit number used to identify your electricity meter. It allows your electricity retailer and network distributor to identify your meter for purposes of connection, metering and billing.

What if my electricity meter can’t be read?

If a meter reader is unable to access your electricity meter (e.g. due to an aggressive dog), then the distributor will estimate your energy usage based on previous records and your retailer will charge you accordingly. If this is the case, an ‘E’ will be displayed next to your usage figure on your bill. If it is later learned that this was an incorrect estimate, you will be charged more or less accordingly in your next bill. This is not a problem for households with smart meters, as electricity usage data is automatically transferred to the network distributor.

What is an electricity distributor?

An electricity distributor owns and maintains all of the infrastructure within a certain area that is associated with delivering power to homes and businesses, including poles, wires and meters. Your local distributor is responsible for recording your energy usage and passes the details to your electricity retailer for billing. While you have no choice over who your distributor is, they have a big impact on your overall energy costs because they set supply charges. Usage costs could also vary depending on location.

What is the NEM?

The NEM is an acronym for the National Electricity Market. It is a large electricity distribution network made up of the several smaller energy networks that span most of Queensland, New South Wales, Victoria, South Australia and Tasmania. The electricity generators produce the electricity for the NEM before electricity retailers purchase it at a wholesale rate to resell to customers.

How do I switch electricity providers?

Most energy companies let you switch online in a process that often takes just a matter of minutes. Before you do this however, make sure you’re not locked into a minimum term contract with your existing provider, because if you are, then a cancellation or exit fee may need to be paid. If you are in an open term contract, it is not necessary to inform your current provider that you are leaving – your new energy company will handle that for you. To switch to a new electricity company, you will usually have to provide the following information:

• NMI (if known)
• Supply address
• Bank details (bank name, BSB and acct number)

Once this is done, your local distributor will take a meter reading for your final bill with your old provider and to start a fresh billing cycle.

When should I switch electricity providers?

If you find a more favourable plan from another electricity provider, then there is never a bad time to switch, provided you are not locked into a contract and would need to pay an exit fee. Generally, it’s worth reviewing your options every time your retailer changes its pricing as you may end up paying more if you stay put. You should also compare other plans when the benefit period of your current discount expires, because once again you could see your costs increase. Electricity prices tend to be reviewed in January and July, so make a note in your diary to review your options.

Which electricity providers operate in NSW?

New South Wales households have more than 20 different residential electricity retailers to choose from, including the established energy giants and several new providers you may not have heard of. The following providers all operate in NSW:

• AGL
• ActewAGL
• Alinta Energy
• Amaysim Energy
• Click Energy
• Commander
• CovaU
• Diamond Energy
• Dodo Power & Gas
• EnergyAustralia
• Energy Locals
• Enova Energy
• Mojo Power
• Momentum Energy
• Origin Energy
• Pooled Energy
• Powerdirect
• Powershop
• QEnergy
• Red Energy
• Sanctuary Energy
• Simply Energy
• 1^st Energy

Which electricity providers operate in Victoria?

Victoria is a highly-competitive market for electricity retailers, meaning there are plenty of companies vying for your business with competitive deals. Victorians can choose from the following electricity providers:

• AGL
• Alinta Energy
• Amaysim Energy
• Click Energy
• Commander
• CovaU
• Diamond Energy
• Dodo Power & Gas
• EnergyAustralia
• GloBird Energy
• Lumo Energy
• Mojo Power
• Momentum Energy
• Origin Energy
• People Energy
• Powerdirect
• Powershop
• QEnergy
• Red Energy
• Sanctuary Energy
• Simply Energy
• Sumo Power
• Tango Energy
• 1^st Energy

Which electricity providers operate in SA?

South Australia has comparatively fewer options than other states when it comes to electricity retailers. South Australians can choose from the following options:

• AGL
• Alinta Energy
• Amaysim Energy
• Click Energy
• Commander
• Diamond Energy
• Dodo Power & Gas
• EnergyAustralia
• Lumo Energy
• Momentum Energy
• Origin Energy
• People Energy
• Powerdirect
• QEnergy
• Red Energy
• Sanctuary Energy
• Simply Energy
• Tango Energy

Which electricity providers operate in QLD?

Since the lifting of price regulations in 2016, several new electricity providers have entered the Queensland market. Households in the south east of the state now have the following options:

• AGL
• Alinta Energy
• Amaysim Energy
• Click Energy
• Diamond Energy
• Dodo Power & Gas
• EnergyAustralia
• Energy Locals
• Lumo Energy
• Mojo Power
• Origin Energy
• Powerdirect
• Powershop
• QEnergy
• Red Energy
• Sanctuary Energy
• Simply Energy
• 1^st Energy

Which electricity providers operate in other states and territories?

The majority of households in the ACT are supplied by ActewAGL, although Origin, EnergyAustralia and Energy Locals also compete for customers. Meanwhile, residents in Western Australia, Tasmania and the Northern Territory have either very limited or no choice as to who they can purchase electricity through.

• Tasmania: Aurora Energy
• Northern Territory: Jacana Energy
• Western Australia: Synergy

Will switching providers cost me money?

There are no costs for switching providers, nor do electricity retailers charge a sign-up fee. That said, if you are in a minimum-term contract, there may be early termination fees for switching. Fortunately these fees are not terribly expensive, usually costing $20 to $80. For those moving house, there may be a reconnection fee of around $20-$50 if the new property has been disconnected from the energy network.

Will I lose my power supply if I switch providers?

Switching energy providers at the same property should in no way affect your supply of electricity. This is because the distributor is simply changing which retailer it informs about your electricity usage – there is no need for any changes to your home’s electrical infrastructure.

Which energy company is rated the highest?

With all the attention-grabbing advertisements claiming competitive prices and quality service, deciding which energy provider is best suited to you is a real challenge. Not only do you need to consider the usage and supply charges of prospective retailers, but you’ll also need to factor in any other bonus incentives they offer, as well as their customer service credentials. That’s why Canstar Blue produces an annual review of energy providers in each state to help you pick the one that’s right for you: You can see how fellow Aussies rated their electricity providers using our customer satisfaction ratings:

• Compare electricity providers in NSW
• Compare electricity providers in Victoria
• Compare electricity providers in Queensland
• Compare electricity providers in South Australia

What if I have a complaint about my electricity company?

To issue a complaint about your electricity retailer, you can contact the energy Ombudsman for your respective state or territory.

• Energy and Water Ombudsman Victoria
• Energy and Water Ombudsman New South Wales
• Energy and Water Ombudsman Queensland
• Energy and Water Ombudsman South Australia
• Energy and Water Ombudsman Western Australia
• Energy Ombudsman Tasmania
• Australian Capital Territory Ombudsman
• Ombudsman Northern Territory

Before submitting a complaint to the ombudsman, try resolving the issue with your electricity retailer first. You and your energy company will usually be able to reach a solution without a need to take it further.