Canstar Blue compares electricity prices from 29 electricity companies across Australia to help you find a better deal. Prices are updated as soon as we are made aware of changes. We also publish customer satisfaction ratings to help you compare providers on factors including customer service, billing and value for money.
Our electricity comparison site includes a unique ‘value score’ feature that lists plans based on which offer the best overall value, rather than just the cheapest prices. The value score is a rating out of 10, combining price and features data to help you make an informed decision about your next electricity provider.
Click here for more details on our pricing and value scores methodology.
Canstar Blue compares plans and prices from 30 electricity providers across NSW, Victoria, Queensland, South Australia and the ACT. Providers compared are:
Not all providers operate in all states.
Our electricity comparison site is free to use, and we’ll never ask for your phone number!
1st Energy operates across Victoria, New South Wales and Queensland, with one or two electricity market offers in each state. It is one of several retailers that uses large conditional discounts as its main market tool and often provides the biggest headlines discounts in each state that it services – up to 47% in Victoria. But keep in mind that the biggest discounts don’t always mean the biggest savings. When it comes to 1st Energy, discounts apply to usage charges only and are conditional on paying bills in full and on time. In most cases, discounts last for the first 24 months only. All plans have variable rates.
| Brand | Features | Benefit Period | Annual Cost** | |
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2 Years | $1,650.67 | More Details |
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2 Years | $1,701.94 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $1,248.34 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $1,671.68 | More Details |
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ActewAGL is a joint-venture between the ACT government and AGL, with the retailer dominating the ACT residential market. ActewAGL is also associated with EvoEnergy, the energy distributor for the majority of the territory, responsible for maintaining the poles, wires, meters and all other components that make it possible to deliver power to your home. ActewAGL has two market electricity offers, both with discounts, but the bigger discount is conditional on direct debit payments.
| Brand | Features | Benefit Period | Annual Cost^^ | |
|---|---|---|---|---|
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1 Year | $1,497.07 | More Details |
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1 Year | $1,607.52 | More Details |
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Energy giant AGL provides three electricity market offers across Victoria, New South Wales, South Australia and Queensland. These include two variable rate plans with varying conditional discounts, plus one fixed rate product whereby usage and supply rates are locked in for 12 months. In Victoria, AGL also offers a prepaid electricity plan whereby customers are rewarded with cheaper bills based on how much they prepay on their account. AGL’s conditional discounts apply to usage charges only and last for the first 12 months. Conditions are usually pay on time or direct debit, depending on the specific product. AGL frequently offers online sign-up credit which varies between states and one of its big selling points is that customers can collect flybuys points by paying their bills on time.
| Brand | Features | Benefit Period | Annual Cost** | |
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2 Years | $1,536.61 | More Details |
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1 Year | $1,560.58 | More Details |
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2 Years | $1,703.45 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
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2 Years | $1,194.94 | More Details |
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1 Year | $1,253.63 | More Details |
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2 Years | $1,412.64 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
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2 Years | $1,441.08 | More Details |
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1 Year | $1,468.61 | More Details |
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2 Years | $1,806.52 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
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2 Years | $2,161.32 | More Details |
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1 Year | $2,187.21 | More Details |
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2 Years | $2,385.52 | More Details |
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Alinta Energy is one of Australia’s fastest growing electricity retailers – if not the fastest growing. It has an apparent focus on low prices rather than any additional incentives like some retailers. Alinta has just one electricity market offer in New South Wales, Queensland and South Australia. This has a large pay on time discount off usage charges for two years. Victorian customers have the same offer, but also a product with a smaller but guaranteed discount, rather than conditional. All products have variable rates. Alinta has quickly expanded across Australia and is often one of the cheapest retailers in each state. But prices can and do change frequently, so make sure you shop around.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
 Basic Plan Information |
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1 Year | $1,466.33 | Go To Site |
Basic Plan Information |
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1 Year | $1,707.95 | Go To Site |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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1 Year | $1,093.89 | Go To Site |
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1 Year | $1,233.18 | Go To Site |
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| Brand | Features | Benefit Period | Annual Cost** | |
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1 Year | $1,411.57 | Go To Site |
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1 Year | $1,524.13 | Go To Site |
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1 Year | $1,437.39 | Go To Site |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
Basic Plan Information |
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1 Year | $2,060.36 | Go To Site |
Basic Plan Information |
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1 Year | $2,324.09 | Go To Site |
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The company may be better known as a phone plan provider, but Amaysim Energy is now also looking to win over the electricity accounts of its customers. It’s trying to do this by promoting itself as a convenient, hassle-free alternative to the big boys. This means no “confusing” conditional discounts, no lock-in contracts and no exit fees. This is in contrast to its previous attempts to attract customers through large pay on time discounts. Amaysim now offers two variable rate market contracts, one of which is a specific deal for solar customers, bringing some of the largest feed-in tariffs on the market. Amaysim Energy operates in Victoria, New South Wales, Queensland and South Australia.
| Brand | Features | Benefit Period | Annual Cost** | |
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Ongoing | $1,800.10 | More Details |
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Ongoing | $1,800.10 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $1,416.65 | More Details |
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Ongoing | $1,416.65 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
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Ongoing | $1,702.99 | More Details |
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Ongoing | $1,702.99 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
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Ongoing | $2,382.65 | More Details |
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Ongoing | $2,475.18 | More Details |
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Click Energy typically has one main market offer in each state that it serves – Victoria, New South Wales, Queensland and South Australia – in addition to one or two specific offers for solar customers in each area. Click Energy has a habit of changing its main market offer fairly regularly, but the basics usually stay the same – it provides large conditional discounts, with discounts applying to both usage and supply charges. Discounts are also ongoing. Click Energy is also one of the most active electricity providers when it comes to promotional offers and other sign-up incentives, frequently offering $50 gift cards and the like. All plans have variable rates.
| Brand | Features | Benefit Period | Annual Cost^^ | |
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Ongoing | $1,603.04 | Go To Site |
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Ongoing | $2,022.30 | Go To Site |
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Ongoing | $2,194.94 | Go To Site |
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| Brand | Features | Benefit Period | Annual Cost^^ | |
|---|---|---|---|---|
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Ongoing | $1,149.06 | Go To Site |
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Ongoing | $1,385.17 | Go To Site |
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Ongoing | $1,495.35 | Go To Site |
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| Brand | Features | Benefit Period | Annual Cost^^ | |
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Ongoing | $1,428.89 | Go To Site |
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Ongoing | $1,761.64 | Go To Site |
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Ongoing | $1,820.37 | Go To Site |
Basic Plan Information |
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Ongoing | $1,957.38 | Go To Site |
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| Brand | Features | Benefit Period | Annual Cost^^ | |
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Ongoing | $2,320.63 | Go To Site |
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Ongoing | $2,351.57 | Go To Site |
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Ongoing | $2,599.10 | Go To Site |
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Commander is a business and residential electricity retailer servicing NSW, SA and Victoria. It only has one market contract on offer in each jurisdiction. The deal includes a pay on time discount and it’s on a ‘no-contract’ term, so customers should be free to come and go as they please. Commander also sells phone, internet and mobile services. This allows customers to bundle their electricity and telco services, saving them the hassle of juggling multiple utilities accounts with various providers.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $1,804.57 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $1,360.18 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $2,209.00 | More Details |
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CovaU is one of a few residential power providers that began life solely servicing businesses, but has now gone more mainstream in retailing electricity to homes in New South Wales and Victoria. It also provides mobile phone plans, but when it comes to electricity, CovaU is like many retailers in that its main selling point appears to be large conditional discounts, which can be as large as 34% in Victoria. CovaU also offers a rewards program which could result in savings on things like eating out, cinema tickets, theme park tickets and gift cards.
| Brand | Features | Benefit Period | Annual Cost** | |
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Ongoing | $1,622.81 | More Details |
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Ongoing | $1,731.00 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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1 Year | $1,383.77 | More Details |
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1 Year | $1,523.28 | More Details |
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An electricity retailer that specialises in solar power, Diamond Energy is consistently ranked as one of the greenest energy companies in Australia, thanks largely to its ownership of renewable energy generation assets and solar-specific power products. Diamond Energy services homes across New South Wales, Victoria and South Australia, with just one residential market offer usually available. This comes with a modest pay on time discount, but Diamond Energy’s biggest selling points is its usually generous solar feed-in tariffs which are often market-leading with regards to the cents per kWh offered. However, you will have to work out whether the seemingly favourable feed-in tariffs genuinely relate to the best savings or not.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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2 Years | $1,729.69 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
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2 Years | $1,306.78 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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2 Years | $1,561.96 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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2 Years | $2,141.27 | More Details |
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Perhaps better-known as a phone and internet provider, Dodo also wants to sell you electricity and gas. With a reputation as a budget telco, you won’t be surprised to learn that big discounts are top of the agenda for Dodo Power & Gas, which operates across New South Wales, Victoria, Queensland and South Australia, with just a single market offer in each state. Conditional discounts of up to 40% have been known, especially in Victoria. However, to get the discounts you’ll have to pay your bills on time. Discounts apply to electricity usage charges and are ongoing, unlike some retailers where the discounts expire after a year or two.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $1,563.00 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
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Ongoing | $1,124.43 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $1,554.44 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $2,166.36 | More Details |
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One of Australia’s biggest electricity and gas retailers, EnergyAustralia operates across New South Wales, Victoria, Queensland, South Australia and the ACT. It usually offers three or four electricity products in each state, two of which bring variable usage and supply rates and large discounts. The biggest discount plan from EnergyAustralia is usually conditional on paying on time, but the provider also tends to offer another plan with a guaranteed albeit smaller discount. These plans have a benefit period of 12 months. EnergyAustralia is also one of just a handful of retailers to offer a fixed rate electricity plan, which also comes with a large pay on time discount off usage charges. In this case, rates are locked in for two years, protecting customers against any future price increases. EA has also recently launched a ‘basic’ power deal with no discounts, just reasonable rates. In some cases, this works out cheaper than its big discount products.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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1 Year | $1,452.20 | More Details |
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2 Years | $1,548.48 | More Details |
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1 Year | $1,596.32 | More Details |
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1 Year | $1,628.57 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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2 Years | $1,174.36 | More Details |
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1 Year | $1,257.22 | More Details |
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1 Year | $1,292.12 | More Details |
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1 Year | $1,377.93 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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1 Year | $1,466.38 | More Details |
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2 Years | $1,471.23 | More Details |
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1 Year | $1,499.06 | More Details |
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1 Year | $1,582.54 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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2 Years | $2,255.20 | More Details |
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1 Year | $2,285.99 | More Details |
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1 Year | $2,303.64 | More Details |
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1 Year | $2,498.08 | More Details |
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One of just a few energy retailers that doesn’t get involved in conditional discounts, Energy Locals currently serves New South Wales, Queensland, South Australia and the ACT with one main market offer for prospective customers to consider, in addition to a membership-based deal that sees households pay a weekly fee to receive access to cheaper rates. There is also a specific offer for solar customers. The company claims its purpose is to make energy retail less confusing and to save Aussies from the big power company “fat cats” chasing profits. Energy Locals says it doesn’t profit from the energy usage of customers and never changes its prices for profits.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $1,550.92 | Go To Site |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $1,502.35 | Go To Site |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $2,041.39 | Go To Site |
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Enova Energy is a community-owned retailer originating from the Northern Rivers region of New South Wales. The retailer has since expanded, offering electricity services to homes and businesses right across the Essential Energy network. Enova says it’s passionate about renewable energy and giving back to the community. This is encapsulated in its two products, the Community Plus and the Solar 16 Plus. The first plan gives customers a small discount, while the solar deal gives customers a larger feed-in tariff. Enova Energy also has a number of schemes that customers can opt into that support community projects and renewable infrastructure developments. Enova Energy prices apply to the Essential Energy Network only. For more information on annual cost calculations please click here.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $1,957.62 | More Details |
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GloBird Energy is a Victoria-based electricity and gas retailer, specialising in offering different plans for households with varying energy usage. It typically offers three electricity products, including one targetted at households with high energy requirements. Two GloBird Energy plans come with large conditional discounts for paying on time, but the retailer offers a third product with no discount at all. The only catch is that customers must pay by credit card. Unlike some retailers, GloBird Energy is purely focused on providing competitive prices rather than any other benefits or incentives. GloBird also provides a specific plan for solar customers. All plans come with variable rates. The retailer has revealed plans to expand to New South Wales in the near future.
| Brand | Features | Benefit Period | Annual Cost** | |
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Ongoing | $1,145.74 | More Details |
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Ongoing | $1,181.85 | More Details |
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LPE (Locality Planning Energy) has been operating as an embedded network electricity retailer for some time, but has only recently launched a mainstream retail service for all households on the Energex network in SE QLD, regardless of which type of home they have. It provides just a single market offer with no conditional discounts, just reasonable usage and supply rates.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $1,455.23 | More Details |
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Lumo Energy operates across Victoria and South Australia, offering one of the most diverse ranges of electricity products in the market. Lumo has a fairly standard plan (Lumo Value) with conditional discounts, though it comes in two different forms conditional on the terms of payment you’re happy to agree to, such as paying on time and/or direct debiting. Its more tailored plans include Lumo Movers, for those making a switch and wanting to avoid connection/disconnection fees, and Lumo Flix, for movie lovers who want access to 2 for 1 HOYTS tickets Monday through Wednesday. And in an effort to offer all kinds of electricity plans, the retailer also provides a ‘basic’ product with no conditional discount, just competitive rates. On its Value, Movers and Flix plans, discounts are ongoing but usage and supply rates are variable. Lumo Energy also has a rewards program called Lumo Ameego which can bring special deals on a range of leisure activities for eligible customers.
| Brand | Features | Benefit Period | Annual Cost^^ | |
|---|---|---|---|---|
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Ongoing | $1,138.58 | Go To Site |
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Ongoing | $1,138.58 | Go To Site |
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Ongoing | $1,162.56 | Go To Site |
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Ongoing | $1,162.56 | Go To Site |
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Ongoing | $1,176.83 | Go To Site |
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| Brand | Features | Benefit Period | Annual Cost^^ | |
|---|---|---|---|---|
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Ongoing | $2,101.34 | Go To Site |
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Ongoing | $2,101.34 | Go To Site |
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Ongoing | $2,145.58 | Go To Site |
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Ongoing | $2,145.58 | Go To Site |
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Ongoing | $2,177.83 | Go To Site |
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Another solar-focused energy retailer, Mojo Power claims to have some of the best feed-in tariffs on the market. Its unique selling point is that customers have access to ‘wholesale’ electricity rates, only after they pay an annual membership fee. It’s also one of a few companies that really promotes the benefit of smart meters and digital energy monitoring so customers can better understand their bills and power usage habits. Mojo Power operates in New South Wales and Queensland.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $2,052.30 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $1,957.07 | More Details |
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An electricity retailer with a clear focus on renewable energy generation, Momentum Energy serves homes in Victoria, New South Wales and South Australia, with just one market offer for prospective customers to consider. Owned by Hydro Tasmania, Momentum Energy claims to be a provider that cares about competitive prices rather than big discounts or any other gimmicks. Openly opposed to big discounts, Momentum Energy holds itself as an alternative to the big power retailers, speaking in “plain English” and making rates easy to compare.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $1,469.20 | Go To Site |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $1,183.11 | Go To Site |
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Ongoing | $1,183.11 | Go To Site |
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Ongoing | $1,257.26 | Go To Site |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $2,101.51 | Go To Site |
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Australia’s biggest energy retailer, Origin Energy operates across Victoria, New South Wales, South Australia, Queensland and the ACT, with a diverse product range to choose from. In most areas, the company’s plans consist of three variable rate options, with varying conditional discounts for paying on time or by direct debit. One plan has a smaller but guaranteed discount for those not comfortable meeting the aforementioned conditions. In most cases, electricity discounts have a 12 month benefit period. However, Origin also offers a fixed rate product in Victoria which promises low rates without the need for discounts. Its Predictable Plan is also available in most areas. It allows customers to pay an agreed amount each billing period. Origin offers solar customers specific products and is active in the installation of solar rooftop panels. It is also one of the most active with regards to digital energy monitoring and helping households better understand their usage.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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1 Year | $1,448.35 | More Details |
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1 Year | $1,557.72 | More Details |
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1 Year | $1,604.72 | More Details |
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1 Year | $1,651.71 | More Details |
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2 Years | $1,855.29 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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1 Year | $1,224.22 | More Details |
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1 Year | $1,293.42 | More Details |
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1 Year | $1,339.64 | More Details |
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1 Year | $1,351.17 | More Details |
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2 Years | $1,443.58 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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1 Year | $1,420.08 | More Details |
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1 Year | $1,522.78 | More Details |
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1 Year | $1,549.50 | More Details |
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1 Year | $1,575.22 | More Details |
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2 Years | $1,736.56 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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1 Year | $2,042.04 | More Details |
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1 Year | $2,125.52 | More Details |
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1 Year | $2,208.99 | More Details |
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2 Years | $2,209.01 | More Details |
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People Energy operates in NSW, Victoria and QLD. In Victoria, the retailer has two market offers, the first of which gives customers a large discount, however it only applies to the usage charge component of the bill. The other plan has a smaller discount, but this applies to the entire bill. People Energy only has standing offers outside of Victoria. While standing offers typically don’t offer great value, People’s current standing offers appear to challenge the norm, with some providing reasonable prices compared to other providers.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
|
Ongoing | $1,669.54 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
|
Ongoing | $1,474.42 | More Details |
|
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Ongoing | $1,563.63 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
|
|
Ongoing | $1,696.38 | More Details |
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Pooled Energy is not your ordinary electricity retailer. In fact, as the name suggests, this retailer specialises in swimming pools. Pooled Energy offers NSW residents a comprehensive pool care package to keep your pool crystal clear all year long with little to no effort on your part. The deal includes sensors, controllers, filters, pumps and chemical management systems. Pooled Energy also takes over your energy account in order to ‘optimise’ the rates and tariffs for pool owners. Pooled Energy only sells electricity as part of its automated care package. It does not sell electricity as an independent product.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
|
Ongoing | $1,906.70 | More Details |
| View all electricity plans listed on Canstar Blue |
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Backed by AGL, Powerdirect is an energy company that previously focused on business retail before launching more prominently into the consumer electricity market in recent times. It operates across Victoria, New South Wales and Victoria, with just a single market offer in each state. This includes a large conditional discount, which varies between states. The discount applies to usage charges and has a benefit period of 12 months. To receive the discount, customers must pay on time and by direct debit.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
|
1 Year | $1,497.08 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
|
2 Years | $1,128.69 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
|
|
1 Year | $1,440.46 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
|
|
1 Year | $2,064.99 | More Details |
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Something of a unique proposition in the Australian energy market, Powershop operates an online ‘shop’ for customers to purchase special power deals in order to reduce their costs. Powerpacks can be purchased for future use, allowing customers to budget ahead of schedule. Powershop’s other big selling point is its online reporting tools which allow customers to track their energy usage in almost real time. It has a smartphone app for customers to follow their usage history and help them make better informed decisions about their energy usage. Operating in Victoria, New South Wales and Queensland, Powershop is almost one of the greenest energy companies in the country.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
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Ongoing | $1,549.70 | Go To Site |
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Ongoing | $1,604.28 | Go To Site |
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Ongoing | $1,658.76 | Go To Site |
| View all electricity plans listed on Canstar Blue |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
|
Ongoing | $1,178.41 | Go To Site |
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Ongoing | $1,234.52 | Go To Site |
|
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Ongoing | $1,290.90 | Go To Site |
| View all electricity plans listed on Canstar Blue |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $1,412.12 | Go To Site |
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Ongoing | $1,461.89 | Go To Site |
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Ongoing | $1,499.09 | Go To Site |
| View all electricity plans listed on Canstar Blue |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
Basic Plan Information |
|
Ongoing | $2,049.29 | Go To Site |
Basic Plan Information |
|
Ongoing | $2,121.62 | Go To Site |
Basic Plan Information |
|
Ongoing | $2,170.51 | Go To Site |
| View all electricity plans listed on Canstar Blue |
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QEnergy holds itself as a business-focused electricity retailer, but also provides market contracts in Victoria, New South Wales, Queensland and South Australia. It typically offers one or two electricity plans in each state, but has a habit of turning these offers on and off from time to time. When they are publicly available, they tend not to include conditional discounts, just reasonable rates.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
|
Ongoing | $2,445.19 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
|
2 Years | $1,493.24 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
|
|
2 Years | $1,428.56 | More Details |
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|
|
2 Years | $1,453.66 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
|
|
2 Years | $2,731.74 | More Details |
| View all electricity plans listed on Canstar Blue |
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One of the newest electricity providers in the country, ReAmped Energy operates in NSW and QLD with a single market offer for customers to consider. Based in Brisbane, ReAmped Energy claims a 100% only business model which seems to allow it to offer some of the most competitive usage rates in both states. Its market offer comes with no conditional discounts, just competitive rates. And you won’t get any other sign-up incentives from ReAmped Energy which markets itself as keeping things really simple.
| Brand | Features | Benefit Period | Annual Cost^^ | |
|---|---|---|---|---|
 Basic Plan Information |
|
Ongoing | $1,471.03 | More Details |
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| Brand | Features | Benefit Period | Annual Cost^^ | |
|---|---|---|---|---|
Basic Plan Information |
|
Ongoing | $1,396.33 | More Details |
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Owned by renewable energy generation company Snowy Hydro, Red Energy has become one of the biggest challengers to the likes of AGL, Origin and EnergyAustralia across the states that it serves. It operates in Victoria, New South Wales, Queensland and South Australia, with three electricity offers for prospective customers to consider. Red Energy’s biggest selling point is its deal with Qantas which allows customers to earn frequent flyer points by paying their bills on time. The number of points on offer varies between plans. Red Energy has a reputation for keeping things fairly simple, with modest conditional discounts attached to some plans for paying on time. Discounts apply to both usage and supply charges with an ongoing benefit period. All plans have variable rates.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $1,593.02 | Go To Site |
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Ongoing | $1,593.11 | Go To Site |
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Ongoing | $1,769.08 | Go To Site |
| View all electricity plans listed on Canstar Blue |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
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Ongoing | $1,222.17 | Go To Site |
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Ongoing | $1,222.17 | Go To Site |
|
|
Ongoing | $1,357.97 | Go To Site |
| View all electricity plans listed on Canstar Blue |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $1,562.25 | Go To Site |
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Ongoing | $1,562.25 | Go To Site |
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Ongoing | $1,735.84 | Go To Site |
| View all electricity plans listed on Canstar Blue |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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Ongoing | $2,247.56 | Go To Site |
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Ongoing | $2,247.81 | Go To Site |
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Ongoing | $2,497.56 | Go To Site |
| View all electricity plans listed on Canstar Blue |
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Sanctuary Energy serves homes and business in NSW, SA and QLD. At the time of writing, Sanctuary Energy only provides standing offers to customers and instead focuses more on energy projects to help businesses and property developers save through energy efficiency initiatives. Sanctuary Energy says it’s committed to environmental sustainable, endeavoring to help Australians reduce their environmental impact.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
|
Ongoing | $1,920.15 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
|
|
Ongoing | $1,866.20 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
|
|
Ongoing | $2,286.17 | More Details |
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Simply Energy is an electricity retailer known for providing various sign-up incentives, big discounts and special deals targeted at certain customer segments. Its wide range of products includes a deal for members of automotive clubs like RACV and RACQ which brings an additional discount compared to other plans, as well as a plan for AFL footy fans which brings bonus sign-up credit. It also has a plan that brings bonus movie tickets for customers during the duration of their contract. Simply Energy’s discounts typically apply for two years and apply to usage charges only. All plans have variable rates.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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2 Years | $1,452.33 | Go To Site |
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2 Years | $1,574.89 | Go To Site |
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2 Years | $1,696.47 | Go To Site |
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2 Years | $1,697.45 | Go To Site |
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2 Years | $1,697.45 | Go To Site |
| **View important information | ||||
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
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2 Years | $1,039.44 | Go To Site |
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2 Years | $1,097.44 | Go To Site |
|
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2 Years | $1,213.54 | Go To Site |
|
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2 Years | $1,213.54 | Go To Site |
|
|
2 Years | $1,213.54 | Go To Site |
| **View important information | ||||
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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2 Years | $1,481.41 | Go To Site |
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2 Years | $1,524.79 | Go To Site |
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2 Years | $1,640.47 | Go To Site |
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2 Years | $1,640.47 | Go To Site |
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2 Years | $1,640.47 | Go To Site |
| **View important information | ||||
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
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2 Years | $1,982.56 | Go To Site |
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2 Years | $2,048.70 | Go To Site |
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2 Years | $2,311.73 | Go To Site |
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2 Years | $2,313.30 | Go To Site |
|
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|
2 Years | $2,313.30 | Go To Site |
| View all electricity plans listed on Canstar Blue |
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Sumo is one of a handful of electricity retailers which also offers phone and internet services. When it comes to electricity, it only operates in Victoria and NSW. In Victoria, it generally offers two or three plans, with large conditional discounts offered. These have previously included some short-term special deals. In NSW, the retailer currently only has one residential product. Sumo discounts apply to usage charges only and will usually have a 12 month benefit period.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
|
1 Year | $1,577.20 | More Details |
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| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
|
|
1 Year | $1,163.81 | More Details |
|
|
1 Year | $1,176.46 | More Details |
|
|
1 Year | $1,366.18 | More Details |
| View all electricity plans listed on Canstar Blue |
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Tango Energy is a small but usually price-competitive electricity retailer that only services Victoria. It specialises in fixed rates, with just one market contract. Usage and supply rates are set for 12 months, meaning that prices will not be changed during this time, though the amount customers pay can still vary depending on usage. Tango Energy was previously known as Pacific Hydro before its rebranding in 2018. Tango Energy also maintain a presence in South Australia, but only has a standard contract in the state.
| Brand | Features | Benefit Period | Annual Cost** | |
|---|---|---|---|---|
 |
|
1 Year | $1,130.45 | More Details |
| View all electricity plans listed on Canstar Blue |
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Here are the current prices on our database for the Ausgrid network in Sydney. Prices are based on typical energy usage for three-person households at postcode 2040. Use our comparison tool for specific prices in your area.
| Electricity Provider | Electricity Plan | Discount | Annual Cost* | Important |
|---|---|---|---|---|
| Origin Energy | One Low Rate | 0% | $1,448.35 | Basic Plan Information |
| EnergyAustralia | No Frills | 0% | $1,452.20 | Basic Plan Information |
| Simply Energy | Simply NRMA Plus | 26% | $1,452.33 | Basic Plan Information |
| Alinta Energy | Fair Deal 30 | 30% | $1,466.23 | Basic Plan Information |
| Momentum Energy | SmilePower Flexi | 0% | $1,469.20 | Basic Plan Information |
| ReAmped Energy | Residential Anytime | 0% | $1,471.03 | Basic Plan Information |
| Powerdirect | Market Offer | 22% | $1,497.08 | Basic Plan Information |
| AGL | Essentials Plus | 0% | $1,536.61 | Basic Plan Information |
| Powershop | Mega Pack (3 months’ power) | 15% | $1,549.70 | Basic Plan Information |
| Energy Locals | Simple Saver | 0% | $1,550.92 | Basic Plan Information |
| Dodo Power & Gas | Market Offer | 30% | $1,563.00 | Basic Plan Information |
| Sumo Power | 27% pay on Time | 27% | $1,577.20 | Basic Plan Information |
| Red Energy | Living Energy Saver | 10% | $1,593.02 | Basic Plan Information |
| Click Energy | Click Garnet | 35% | $1,603.04 | Basic Plan Information |
| CovaU | Freedom | 25% | $1,622.81 | Basic Plan Information |
| 1st Energy | Easy Saver | 25% | $1,650.67 | Basic Plan Information |
| People Energy | Retail Offer | 0% | $1,669.54 | Basic Plan Information |
| Diamond Energy | Market Offer | 10% | $1,729.69 | Basic Plan Information |
| Amaysim Energy | Electricity As You Go | 0% | $1,800.10 | Basic Plan Information |
| Commander | Market Offer | 20% | $1,804.57 | Basic Plan Information |
| Pooled Energy | Market Offer | 0% | $1,906.70 | Basic Plan Information |
| Sanctuary Energy | Retail Contract | 0% | $1,920.15 | Basic Plan Information |
| Mojo Power | Mojo Connect | 0% | $2,052.06 | Basic Plan Information |
| QEnergy | Home Your Way | 0% | $2,445.19 | Basic Plan Information |
*Costs based on annual usage statistics from AER for a three person household on the Ausgrid network in Sydney, March 2019. One non-exclusive energy plan per retailer shown. There may be other retailers in your area.
Here are the current prices on our database for the Citipower network in Melbourne. Prices are based on typical energy usage for three-person households at postcode 3122. Use our comparison tool for specific prices in your area.
| Electricity Provider | Electricity Plan | Discount | Annual Cost* | Benefit Period |
|---|---|---|---|---|
| Simply Energy | Simply RAV Plus | 45% | $1,039.44 | 2 years |
| Alinta Energy | Fair Deal 43 | 43% | $1,093.89 | 1 year |
| Dodo Power & Gas | Market Offer | 40% | $1,124.43 | Ongoing |
| Powerdirect | Residential 41 | 41% | $1,128.69 | 2 years |
| Tango Energy | Home Select | 0% | $1,130.45 | 1 year |
| Lumo Energy | Lumo Value 5 | 5% | $1,138.58 | Ongoing |
| Click Energy | Click Garnet | 27% | $1,149.06 | Ongoing |
| Sumo Power | Residential 43 | 43% | $1,163.81 | 1 year |
| EnergyAustralia | Secure Saver | 29% | $1,174.36 | 2 years |
| Powershop | Mega Pack | 23.2% | $1,178.41 | Ongoing |
| Momentum Energy | SmilePower Flexi | 0% | $1,183.11 | Ongoing |
| AGL | Essentials Plus | 0% | $1,194.94 | 2 years |
| Red Energy | Living Energy Saver | 10% | $1,222.17 | Ongoing |
| Origin Energy | One Low Rate | 0% | $1,224.22 | 1 year |
| GloBird Energy | GloSave | 35% | $1,244.79 | Ongoing |
| 1st Energy | 1st Saver | 20% | $1,248.34 | Ongoing |
| Diamond Energy | Market Offer | 10% | $1,306.78 | 2 years |
| Commander | Market Offer | 20% | $1,360.18 | Ongoing |
| CovaU | Smart Saver | 34% | $1,383.77 | 1 year |
| Amaysim Energy | Electricity As You Go | 0% | $1,416.65 | Ongoing |
| People Energy | Total Saver | 20% | $1,474.42 | Ongoing |
| QEnergy | Flexi Home | 0% | $1,493.14 | 2 years |
*Costs based on annual statistics from AER for a three person household on the Citipower electricity network in Melbourne. March 2019. One non-exclusive energy plan per retailer shown. There may be other retailers in your area.
Here are the current prices on our database for the Energex network in Brisbane. Prices are based on typical energy usage for three-person households at postcode 4064. Use our comparison tool for specific prices in your area.
| Electricity Provider | Electricity Plan | Discount | Annual Cost* | Important |
|---|---|---|---|---|
| ReAmped Energy | Residential Anytime | 0% | $1,396.33 | Basic Plan Information |
| Alinta Energy | Home SaverPlus | 28% | $1,411.57 | Basic Plan Information |
| Powershop | Mega Pack (3 months’ power) | 15% | $1,412.12 | Basic Plan Information |
| Origin Energy | One Low Rate | 0% | $1,420.08 | Basic Plan Information |
| QEnergy | Home Saver Lite Variable | 0% | $1,428.56 | Basic Plan Information |
| Click Energy | Click Amethyst | 27% | $1,428.89 | Basic Plan Information |
| Powerdirect | Market Offer | 26% | $1,440.46 | Basic Plan Information |
| AGL | Essentials Plus | 0% | $1,441.08 | Basic Plan Information |
| LPE | Principal Offer | 0% | $1,455.23 | Basic Plan Information |
| EnergyAustralia | No Frills | 0% | $1,466.38 | Basic Plan Information |
| Simply Energy | Simply RACQ Plus | 21% | $1,481.41 | Basic Plan Information |
| Energy Locals | Simple Saver | 0% | $1,502.35 | Basic Plan Information |
| Dodo Power & Gas | Market Offer | 25% | $1,554.44 | Basic Plan Information |
| Diamond Energy | Market Offer | 10% | $1,561.96 | Basic Plan Information |
| Red Energy | Easy Saver 10% | 10% | $1,562.25 | Basic Plan Information |
| 1st Energy | 1st Saver | 24% | $1,671.68 | Basic Plan Information |
| People Energy | Retail Offer | 0% | $1,696.38 | Basic Plan Information |
| Amaysim Energy | Electricity As You Go | 0% | $1,702.99 | Basic Plan Information |
| Sanctuary Energy | Retail Contract | 0% | $1,866.20 | Basic Plan Information |
| Mojo Power | Mojo Connect | 0% | $1,957.02 | Basic Plan Information |
*Costs based on annual usage statistics from AER for a three person household on the Energex network in Brisbane, March 2019. One non-exclusive energy plan per retailer shown. There may be other retailers in your area.
Here are the current prices on our database for the SA Power network in Adelaide. Prices are based on typical energy usage for three-person households at postcode 5033. Use our comparison tool for specific prices in your area.
| Electricity Provider | Electricity Plan | Discount | Annual Cost* | Important |
|---|---|---|---|---|
| Simply Energy | Simply RAA Extra | 25% | $1,982.56 | Basic Plan Information |
| Energy Locals | Simple Saver | 0% | $2,041.39 | Basic Plan Information |
| Origin Energy | Maximiser Online | 18% | $2,042.04 | Basic Plan Information |
| Powershop | Mega Pack (3 months’ power) | 15% | $2,049.29 | Basic Plan Information |
| Alinta Energy | Fair Deal 28 | 28% | $2,060.36 | Basic Plan Information |
| Powerdirect | Market Offer | 19% | $2,064.99 | Basic Plan Information |
| Lumo Energy | Lumo Value 5 | 5% | $2,101.34 | Basic Plan Information |
| Momentum Energy | SmilePower Flexi | 0% | $2,101.51 | Basic Plan Information |
| Diamond Energy | Market Offer | 10% | $2,141.27 | Basic Plan Information |
| AGL | Essentials Plus | 0% | $2,161.32 | Basic Plan Information |
| Dodo Power & Gas | Market Offer | 25% | $2,166.36 | Basic Plan Information |
| Commander | Market Offer | 20% | $2,209.00 | Basic Plan Information |
| Red Energy | Easy Saver | 10% | $2,247.56 | Basic Plan Information |
| EnergyAustralia | Secure Saver | 22% | $2,255.20 | Basic Plan Information |
| Sanctuary Energy | Retail Contract | 0% | $2,286.17 | Basic Plan Information |
| Click Energy | Click Garnet | 25% | $2,320.63 | Basic Plan Information |
| Amaysim Energy | Electricity As You Go | 0% | $2,382.65 | Basic Plan Information |
| QEnergy | Flexi Home | 0% | $2,731.74 | Basic Plan Information |
*Costs based on annual usage statistics from AER for a three person household on the SA Power network in Adelaide, March 2019. One non-exclusive energy plan per retailer shown. There may be other retailers in your area.
Here are the current prices on our database for the EvoEnergy network in Canberra. Prices are based on typical energy usage for three-person households at postcode 2600. Use our comparison tool for specific prices in your area.
| Electricity Provider | Electricity Plan | Discount | Annual Cost | Important |
|---|---|---|---|---|
| Origin Energy | One Low Rate | 0% | $1,358.93 | Basic Plan Information |
| EnergyAustralia | No Frills | 0% | $1,413.93 | Basic Plan Information |
| ActewAGL | Home 20% Offer | 20% | $1,497.07 | Basic Plan Information |
| Energy Locals | Simply Saver | 0% | $1,498.08 | Basic Plan Information |
*Costs based on annual usage statistics from AER for a three person household on the EvoEnergy network in Canberra, March 2019. One non-exclusive energy plan per retailer shown. There may be other retailers in your area.
In addition to comparing plans based on price and the best value, Canstar Blue also publishes customer satisfaction ratings for electricity providers across New South Wales, Victoria, Queensland and South Australia. Our annual reviews are based on the feedback of bill-paying customers, with the latest ratings as follows:
See here for further details on the ratings and our methodology.
See here for further details on the ratings and our methodology.
See here for further details on the ratings and our methodology.
See here for further details on the ratings and our methodology.
An electricity plan is a contract between you and your electricity retailer that stipulates the prices, discounts and conditions of the supply of electricity to your home or business. Most electricity retailers offer customers a handful of deals made up of both standard and market offer contracts, which vary from state to state. You will find open contracts (with no contract term) and contracts for one or two years.
Most electricity retailers let customers sign up online. Simply visit your preferred provider’s website and carefully consider what it has to offer – be sure to read the Electricity Price Fact Sheet to find out exactly what you’ll be paying. Once you have found yourself a good deal, just follow the website’s instructions to sign up. Customer review and comparison websites such as Canstar Blue can also help in the decision-making process. If you’re changing your plan, but not the retailer, then there is nothing else you need to do. If you’re switching companies or signing up for power for the first time, you may need to provide your NMI (If known), plus address and bank details. After that, pick a connection date and a meter technician will come out to seamlessly complete the connection.
Electricity prices are set by either your energy retailer or your state government depending on if you live in an area with price regulations or not. In most cases, the energy companies are free to set their own prices, but in many rural areas prices are still regulated, meaning they are set by the local government. Households in Sydney, Brisbane, Adelaide and Melbourne will have their prices set by the energy retailers, but in Western Australia and rural Queensland, for example, prices remain regulated.
Electricity usage rates are largely controlled by the market forces of supply and demand. Retailers purchase electricity at a wholesale rate from the National Electricity Market before on selling it to customers. The wholesale prices will change every five minutes depending on the demand for electricity. Supply charges, meanwhile are determined by network distributors to fund network infrastructure maintenance and improvements. As well as market forces, prices are also set by retailers. In addition to usage and supply costs, your bill will also be made up of charges for your retailer’s service, as well as government GST.
Energy retailers typically submit their applications for rate changes to the Australian Energy Regulator every 12 months. In South Australia, New South Wales and Queensland, prices are usually reviewed in July, but in Victoria prices will change in January. However, it should be noted that electricity costs can change during the year if your provider amends its rates or discounts.
A deregulated market means that energy retailers are free to set their own rates and offers under a relaxed regulatory environment. Previously, prices were set by state governments. Deregulation has opened the door to new electricity providers and increased competition, although the merits of price deregulation are still hotly contested. Victoria, Queensland, New South Wales and South Australia all have price deregulation, but in some rural parts of these states, plus in Tasmania and Western Australia, the price of electricity is still set by the local government.
Electricity market retail contracts are energy plans designed by specific energy retailers. These are almost always cheaper than the alternative standard retail contracts that are also offered, and are likely to include discounts, incentives and bonuses for customers. The main downside to market offers is that your retailer can change the prices you’re charged at any time, unless it is a fixed rate plan. The majority of these offers come with variables rates. Not all households in Australia will have access to market retail offers.
Standard retail electricity contracts are plans with the terms and prices set by a state government. Retailers in deregulated electricity markets must provide a standard retail contract by law as a default option for customers who have yet to switch to a market offer contract. Standard retailer contracts have fixed prices for six month intervals, however the rates are generally higher than those of market retail offers and there are no discounts available. As such, standard offers are more expensive and are not intended as a viable alternative to market contracts.
A variable rate electricity plan means the amount you are charged for power usage or supply can change at your energy retailer’s discretion. The majority of retail market contracts have variable rates, which are typically reviewed every 12 months. Variable rate electricity plans are usually available on one or two-year contracts, but some providers do offer open contracts. Exit fees will often apply if you cancel the agreement. Variable rate plans generally provide the best value, but you must be sure to regularly review your options as charges and discounts change.
A fixed rate electricity plan means the amount that you are charged for energy usage and supply will not be changed during the term of your agreement. While prices on variable rate plans will change every year, fixed rate plans provide some certainty over the rates you will pay for electricity. However, your electricity bills will still fluctuate depending on your usage habits. Fixed rate plans are only available on one or two-year contracts, meaning that you will be protected from any rate increases over that period. Only a handful of energy providers offer fixed rate plans, including AGL, Origin, EnergyAustralia and Tango Energy.
A fixed cost electricity plan means you know exactly what you will be paying for power every billing period, regardless of your energy usage. Fixed cost plans are currently only offered by Origin Energy, although more retailers are likely to follow suit in future. Fixed cost plans provide the most certainty over your electricity costs, with the amount you are charged based on your previous usage history. The fixed amount is what you will pay each billing period, but this will be reviewed every 12 months.
Many retailers offer business and residential customers the option to have some or all of their energy usage reimbursed to the electricity grid from renewable energy sources. GreenPower plans are usually offered with 25%, 50%, 75% or 100% renewable generation. GreenPower plans involve paying a few cents extra per kWh, potentially making it rather expensive.
Electricity usage charges are what you pay for each kWh of electricity your household consumes – the more electricity you use, the more you will pay. Usage charges generally cost around 20c/kWh to 40c/kWh, but prices vary significantly between states and depending on your provider. Usage charges will typically be the most costly element of your electricity bill, so it’s very important to understand what rate you are paying and whether you could find a lower rate with a different supplier.
An electricity supply charge is a cost incurred for remaining connected to an energy network. Supply charges vary considerably from state to state, generally ranging in costs from 80c to $1.50 each day. Even if you don’t use any power, you will still need to pay the supply charge. Despite supply costs being a charge imposed by energy distributors, the rates will vary from retailer to retailer. As supply charges can heavily contribute to your bill, it’s important you check the energy price factsheet.
A kilowatt hour (or kWh, as it is more commonly expressed) is a unit of measurement used for measuring electricity usage for billing purposes. Simply put, a kilowatt (kW) is a measurement of how much electricity an appliance demands in order to operate, while a kWh is the number of kilowatts that your household consumes over a period of time.
The average Australian household uses 17.3kWh of electricity per day, according to research published by the Australian Energy Regulator. Energy requirements will vary depending on the season, the number of people in a household, and the types of appliances used. Bearing in mind that the AER’s research excludes households with swimming pools, its publication claims that we use the least amount of electricity in summer, while the winter months see us considerably increase the level of energy used, as the table below shows.
The following table shows average daily electricity usage (kWh).
| Household size | 1 person | 2 people | 3 people | 4 people | 5 people |
|---|---|---|---|---|---|
| Summer | 9.2 | 11.6 | 14 | 16.4 | 18.8 |
| Autumn | 9.1 | 11.9 | 14.6 | 17.4 | 20.2 |
| Winter | 12.4 | 14.8 | 17.1 | 19.5 | 21.8 |
| Spring | 11.9 | 14.3 | 16.8 | 19.3 | 21.7 |
These results are based on average households, so consider that if you have more than five people living with you, your energy usage will reflect this.
Electricity tariffs refer to the pricing structure of your electricity usage charges. Depending on your tariff, you may be charged different rates depending on when, or how, you use electricity. Electricity tariffs can vary between energy retailers, but the most common electricity tariffs are:
The tariff available to you depends on your meter type. Old meters will usually be on single rate tariffs, while newer meters can take a number of usage measurements for multi-tariff rates.
A single rate tariff means you are charged the same rate for all of your electricity usage regardless of the time of day, what you are powering, or how much energy your household has consumed. Single rate tariffs will typically result in the highest bills. This type of tariff has fallen out of fashion in recent years as more modern electricity meters, such as smart meters, have given more homes and businesses access to time of use tariffs or other tariffs that could help reduce costs.
Certain high energy usage appliances such as hot water systems, pool pumps and refrigerators may be connected on a dedicated circuit and metered separately from the rest of your electricity. Electricity retailers can charge a considerably lower usage rate for the dedicated appliance, potentially helping to reduce your energy bill. A controlled load is not exclusive and can be combined with a time of use, two-rate, block or single rate tariff.
A block electricity rate means a different rate is charged for each ‘block’ of electricity usage. A block may be a certain amount of kilowatt hours (kWh) per day, or per billing period. To illustrate this, take the artificial example below:
This means that two separate usage rates are charged for ‘peak’ and ‘off-peak’ periods. As electricity is considerably cheaper during off-peak hours – because of decreased demand – it is a good option for those who use most of their electricity during the day.
A time of use tariff means you are charged three separate electricity usage rates for either ‘peak’, ‘off-peak’ or ‘shoulder’ periods. This is a common tariff structure for households with smart meters installed.
A ‘peak rate’ is charged during periods where there is a high demand for electricity usage. Peak usage rates are generally applied from 3pm to 9pm and are considerably higher than those charged in off-peak or shoulder periods.
An ‘off-peak rate’ is charged during periods of reduced energy usage. Off-peak electricity rates generally apply from 11pm through to 7am and are much cheaper than shoulder or peak period rates.
A ‘shoulder rate’ is a rate charged between peak and off-peak periods when there is a mild demand for electricity. Shoulder rates usually apply from 9pm to 11pm and 7am to 3pm. Shoulder rates are more expensive than off-peak periods and cheaper than peak periods.
Discounts are a percentage deduction made from your electricity costs at the end of each billing period. Energy discounts are only available on market retail contracts, and the amount you are discounted – if at all – will vary across different plans and electricity companies. Discounts you might commonly encounter include:
The discount amount, which can vary from as low as 2% up to 40% or more, will usually be taken off your electricity usage costs. However, some providers have discounts off your entire bill instead. Be aware that not all high-discount plans work out the cheapest overall options as some of the contracts with the highest discounts will also include the highest usage or supply charges, which can negate the overall savings. Failing to meet the conditions of your discount could also mean you are charged a fee. Also keep in mind that energy discounts have benefit periods and can expire.
A pay on time discount means you will receive a set percentage off your electricity costs at the end of the billing period – provided that you settle your bill on or before the due date. Pay on time discounts are the most common form of energy discount, but the amount you receive off your bill can vary considerably. This will depend on your energy retailer and the plan you are on. Pay on time discounts can be off your entire bill or just usage charges.
By having your electricity bill automatically debited from your selected bank account – rather than making manual payments every time – you could be eligible for a direct debit discount. It’s a simple and effective way to save money for those who are comfortable with direct debiting. A direct debit discount could be off your entire bill or just usage charges.
If your home or business uses natural gas provided through the same retailer as your electricity, you may be eligible for a ‘bundled’ discount. This discount, also known as a double up discount, can vary considerably across retailers from 2% to 15%. The discount could be off your whole bill or just usage charges. Like with other discounts, there will likely be a benefit period which could expire after one or two years.
Discounts are offered by the energy retailers for anything that makes their lives a little easier, or just saves them money. This is the case with email billing discounts. If you receive your bills by email instead of post, energy providers will often give you a modest discount as reward. This will also mean receiving all other communications via email instead of post.
A discount benefit period is the length of time that your energy discount will apply. In most cases, benefit periods last for 12 months, although some electricity retailers offer discounts over two years, or even ongoing. Once the benefit period ends, you will likely have to start paying the full, non-discounted rate for power, which could be considerably more. It’s best to treat big-discount electricity plans as introductory offers and review your options at the end of the benefit period.
Each state and territory provides a number of government-mandated concessions designed to assist households experiencing hardship that affects electricity requirements or their ability to pay their bills. Depending on the type of government concession or rebate, customers may be required to hold one of the following:
The names and availability of assistance schemes will vary across states, but they generally include:
Emergency relief assistance: Customers who are at risk of being disconnected due to a legitimate inability to pay their utility bill may be eligible to receive a one-off payment. This can only be applied every 12 or 24 months depending on your state.
Medical Energy rebate: Customers who require energy-consuming medical equipment or must regularly use heating or cooling appliances for medical purposes may receive an annual rebate of around $200. Some states such as Victoria instead supply a reasonable discount on your energy bill.
Other rebates, concessions and discounts: Depending on your state, several other assistance programs may be available to you if you are:
If you are unable to pay your electricity bill on time, your retailer is required by federal law to follow certain steps. You will not be automatically disconnected, however you may lose any discounts you might have been eligible for.
Disconnecting a property for late payment is a drastic action which retailers do their best to avoid. If you think you may struggle to pay your bill on time, contact your energy retailer to discuss a possible extension, or payment scheme.
Bill smoothing is a payment scheme with which customers can pay fixed monthly, fortnightly or weekly installments towards their expected electricity bill. Your retailer will forecast your annual electricity requirements, given your history, to see how much you should be paying. Incorrect estimates will be settled in later bills. Bill smoothing is a great option for those who like a predictable budget. The idea behind paying the same amount each billing cycle is that you won’t be taken by surprise in peak energy usage seasons.
Smart meters are electricity meters that provide energy usage information every half hour, allowing households and businesses to more closely monitor usage through apps and web portals, as well as benefit from flexible pricing tariffs. Smart meters are installed in most Victorian homes and are becoming increasingly common in New South Wales, South Australia and Tasmania. Some energy providers, such as Powershop, have built their business models around the use of smart meters. It is recommended that customers monitor their electricity usage through their smart meter to become better informed about their usage habits, which could result in reduced costs.
The National Meter Identifier (or ‘NMI’ as it’s displayed on your bill) is a unique 10 digit number used to identify your electricity meter. It allows your electricity retailer and network distributor to identify your meter for purposes of connection, metering and billing.
If a meter reader is unable to access your electricity meter (e.g. due to an aggressive dog), then the distributor will estimate your energy usage based on previous records and your retailer will charge you accordingly. If this is the case, an ‘E’ will be displayed next to your usage figure on your bill. If it is later learned that this was an incorrect estimate, you will be charged more or less accordingly in your next bill. This is not a problem for households with smart meters, as electricity usage data is automatically transferred to the network distributor. You may also be able to submit your own meter reading.
An electricity distributor owns and maintains all of the infrastructure within a certain area that is associated with delivering power to homes and businesses, including poles, wires and meters. Your local distributor is responsible for recording your energy usage and passes the details to your electricity retailer for billing. While you have no choice over who your distributor is, they have a big impact on your overall energy costs because they set supply charges. Usage costs could also vary depending on location.
The NEM is an acronym for the National Electricity Market. It is a large electricity distribution network made up of the several smaller energy networks that span most of Queensland, New South Wales, Victoria, South Australia and Tasmania. The electricity generators produce the electricity for the NEM before electricity retailers purchase it at a wholesale rate to resell to customers.
Most energy companies let you switch online in a process that often takes just a matter of minutes. Before you do this however, make sure you’re not locked into a minimum term contract with your existing provider, because if you are, then a cancellation or exit fee may need to be paid. If you are in an open term contract, it is not necessary to inform your current provider that you are leaving – your new energy company will handle that for you. To switch to a new electricity company, you will usually have to provide the following information:
Once this is done, your local distributor will take a meter reading for your final bill with your old provider and to start a fresh billing cycle.
If you find a more favourable plan from another electricity provider, then there is never a bad time to switch, provided you are not locked into a contract and would need to pay an exit fee. Generally, it’s worth reviewing your options every time your retailer changes its pricing as you may end up paying more if you stay put. You should also compare other plans when the benefit period of your current discount expires, because once again you could see your costs increase. Electricity prices tend to be reviewed in January and July, so make a note in your diary to review your options.
New South Wales households have more than 20 different residential electricity retailers to choose from, including the established energy giants and several new providers you may not have heard of. The following providers all operate in NSW:
Victoria is a highly-competitive market for electricity retailers, meaning there are plenty of companies vying for your business with competitive deals. Victorians can choose from the following electricity providers:
South Australia has comparatively fewer options than other states when it comes to electricity retailers. South Australians can choose from the following options:
Since the lifting of price regulations in 2016, several new electricity providers have entered the Queensland market. Households in the south east of the state now have the following options:
The majority of households in the ACT are supplied by ActewAGL, although Origin, EnergyAustralia and Energy Locals also compete for customers. Meanwhile, residents in Western Australia, Tasmania and the Northern Territory have either very limited or no choice as to who they can purchase electricity through.
There are no costs for switching providers, nor do electricity retailers charge a sign-up fee. That said, if you are on a minimum-term contract, there may be exit fees for switching. Fortunately these fees are not terribly expensive, usually costing $20 to $80. For those moving house, there may be a reconnection fee of around $20-$50 if the new property has been disconnected from the energy network.
Switching energy providers at the same property should in no way affect your supply of electricity. This is because the distributor is simply changing which retailer it informs about your electricity usage – there is no need for any changes to your home’s electrical infrastructure.
With all the attention-grabbing advertisements claiming competitive prices and quality service, deciding which energy provider is best suited to you is a real challenge. Not only do you need to consider the usage and supply charges of prospective retailers, but you’ll also need to factor in any other bonus incentives they offer, as well as their customer service credentials. That’s why Canstar Blue produces an annual review of energy providers in each state to help you pick the one that’s right for you: You can see how fellow Aussies rated their electricity providers using our customer satisfaction ratings:
To issue a complaint about your electricity retailer, you can contact the energy Ombudsman for your respective state or territory.
Before submitting a complaint to the ombudsman, try resolving the issue with your electricity retailer first. You and your energy company will usually be able to reach a solution without a need to take it further.
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