Compare NSW Electricity Providers


Compare NSW electricity providers Red Energy, Alinta Energy, Click Energy, ActewAGL, AGL, Origin Energy, Dodo and EnergyAustralia on their customer service, bill & cost clarity, tools & advice, focus on environmental sustainability, ease of sign-up, value for money and overall customer satisfaction, with Canstar Blue’s 2019 review & ratings.

See our Ratings Methodology.

Most Satisfied Customers | Red Energy

For the fifth year in a row, Red Energy has topped Canstar Blue’s customer satisfaction ratings for electricity providers in NSW. Red Energy achieved five stars across most research categories in 2019, including customer service, bill & cost clarity, and value for money.

Red Energy the best-rated NSW electricity provider for fifth time

The energy market is undergoing a period of change with new regulations set to make comparing power plans even easier. That’s good news for electricity customers in New South Wales who now pay some of the highest prices in the country. However, that’s not down to a lack of competition, with NSW residents able to pick from over 20 residential electricity providers. The state has become one of the most hotly-contested for the retailers, but with all this competition comes confusion. The electricity providers will all promise you a great deal, but which can you really trust? You’ll obviously want competitive rates, but what about good customer service, too? And maybe even some great rewards?

Finding the best electricity company and plan for your needs and preferences comes down to a lot more than just the cheapest prices, with sign-up incentives, bill credit and ongoing rewards programs all giving households plenty to think about. To help make the decision-making process a little easier, Canstar Blue conducts an annual review of electricity providers in NSW. This year, more than 2,700 bill-payers across the state have given us their feedback on their electricity provider, based on factors including customer service, bill & cost clarity, online tools & advice, ease of sign-up, and value for money. The idea is to give you as much information about the compared providers as possible, to help you make a more-informed decision.

Best-Rated NSW Electricity Providers

The eight electricity providers in our NSW review were rated in the following order for overall customer satisfaction:

Energy Providers NSW

  • 1st Red Energy
  • 2nd Alinta Energy
  • 3rd Click Energy
  • 4th ActewAGL
  • 5th AGL
  • 6th Origin Energy
  • 7th Dodo Power & Gas
  • 8th EnergyAustralia

Red Energy tops the table for the fifth year in a row – that’s a remarkable endorsement of the company and a great sign that it generally gets things right by its customers. Remember, this is not to suggest that Red Energy is the cheapest provider, but that its customers are the most satisfied with the overall level of service they receive. Alinta Energy, Click Energy, ActewAGL and AGL all received four stars for overall customer satisfaction in out 2019 review, with Origin Energy, Dodo Power & Gas and EnergyAustralia on three stars overall. Like Red Energy, Click Energy also achieved top marks on value for money, suggesting the smaller retailers may be worth a closer look.

Read on as we explain everything you need to know about electricity providers in NSW, and how to get a better deal from them. But first, here is a selection of the cheapest published deals on our database.

Cheap Electricity Deals NSW

Here are the cheapest published deals from the electricity providers on our database that include a link to the retailer’s website for further information. Costs are based on a typical three-person household on the Ausgrid network in Sydney, but prices will vary depending on your circumstances. We show one plan per retailer, listed in order of price. Use our comparison tool above for specific prices in your area. These are featured products.

Brand Features Benefit Period Annual Cost**
Simply Energy Logo

Basic Plan Information

Simply NRMA Plus

  • 26% pay on time discount off usage charges for eligible NRMA members
2 YearsBenefit Period $1,452.33Annual Cost** Go To Site
Momentum Energy Logo

Basic Plan Information

SmilePower Flexi

  • No conditional discounts
OngoingBenefit Period $1,469.20Annual Cost** Go To Site
Powershop Logo

Basic Plan Information

Mega Pack

  • Pre-Paid approx 3 months of power
  • 15% discount when product conditions are met
OngoingBenefit Period $1,549.70Annual Cost** Go To Site
Energy Locals Logo

Basic Plan Information

Simple Saver

  • No conditional discount
OngoingBenefit Period $1,550.92Annual Cost** Go To Site
Red Energy Logo

Basic Plan Information

Living Energy Saver

  • 10% pay on time discount off entire bill
OngoingBenefit Period $1,593.02Annual Cost** Go To Site
Click Logo

Basic Plan Information

Click Garnet

  • 35% discount off usage & supply charges for paying on time
OngoingBenefit Period $1,603.04Annual Cost^^ Go To Site
View all electricity plans listed on Canstar Blue

NSW Electricity Providers

Red Energy

Owned by renewable energy generation company Snowy Hydro, Red Energy operates across New South Wales, Victoria, Queensland and South Australia, keeping things fairly simple with only three electricity market offers for prospective customers to consider. All plans come with variable rates, meaning usage and supply charges can be changed at the retailer’s discretion. However, there are no contract terms or exit fees to worry about if you decide to leave. Aside from great customer service, Red Energy’s biggest selling point is its partnership with Qantas which sees customers pocket Frequent Flyer points for every dollar they spend on energy. One plan brings two points for every $1 spent – in addition to a 10% whole bill discount for paying bills on time – while the second Qantas plan delivers seven points per $1, but for this benefit there is no 10% discount. Red Energy’s third product brings a 10% whole bill discount but no Qantas points. All three plans come with access to Red Energy Rewards – the company’s loyalty program that can deliver discounts on various social activities, such as movie tickets, hotels and attractions.

  • Red Energy is the best-rated electricity provider in our NSW review for the fifth year in a row. In addition to overall satisfaction, it also earned five stars for customer service, value for money, bill & cost clarity, ease of sign-up and environmental sustainability, with four stars for tools & advice.

Brand Features Benefit Period Annual Cost**
Red Energy Logo

Basic Plan Information

Living Energy Saver

  • 10% pay on time discount off entire bill
OngoingBenefit Period $1,593.02Annual Cost** Go To Site
Red Energy Logo

Basic Plan Information

Qantas Red Saver

  • 10% discount, receive 2 Qantas Points per $1 spent on energy when bills paid on time
OngoingBenefit Period $1,593.11Annual Cost** Go To Site
Red Energy Logo

Basic Plan Information

Qantas Red Plus

  • Receive 7 Qantas Points per $1 spent on energy when bills paid on time
OngoingBenefit Period $1,769.08Annual Cost** Go To Site
View all electricity plans listed on Canstar Blue

Alinta Energy

A major gas and electricity retailer in NSW, Victoria, South Australia, Queensland and Western Australia, Alinta Energy is one of the greatest challengers to the big three – AGL, Origin and EnergyAustralia. Alinta Energy is owned by Hong Kong’s Chow Tai Fook Enterprises, but is still headquartered in Sydney. Alinta Energy has just two market offers for NSW households to consider. The first comes with a guaranteed discount off electricity usage charges for 12 months, after which you may need to get back in touch with Alinta to secure another discount. The second has a larger, pay on time discount that also has a benefit period of 12 months. Both deals are a no lock-in contracts and rates are variable. Alinta additionally offers customers access to a rewards program, bringing potential savings on entertainment activities like movie tickets, as well as money off electronics from some major brands.

  • Like last year, Alinta Energy has recorded four stars for overall satisfaction, as well as most other research categories. The only exception was ease of sign-up where it secured five stars.

Brand Features Benefit Period Annual Cost**
Alinta Energy Logo
Basic Plan Information

Fair Deal 30

  • 30% pay on time discount off usage charges
1 YearBenefit Period $1,466.33Annual Cost** Go To Site
Alinta Energy Logo
Basic Plan Information

Fair Saver 15

  • 15% guaranteed discount off usage charges
1 YearBenefit Period $1,707.95Annual Cost** Go To Site
View all electricity plans listed on Canstar Blue

Click Energy

Click Energy could probably be described as one of the biggest ‘second tier’ electricity providers in NSW and other states. A serious challenger to established retailers, Click Energy claims that its online business model allows is to offer great value to customers. It typically offers one big discount market offer in each state, in addition to two solar-specific products with seemingly generous feed-in tariffs. However, Click Energy has a habit of regularly switching products, so today’s big discount offer may be different to what you’re offered tomorrow. But a consistent theme is that Click’s electricity deals come with ongoing pay on time discounts off both usage and supply charges, with no contract term or exit fees. Click is also known to offer various sign-up incentives, including bonus credit or gift cards. Rates are variable. Click Energy is now owned by phone plan provider Amaysim – itself now an energy provider.

  • Click Energy rated four stars for overall satisfaction, customer service, ease of sign-up and online tools & advice. It achieved five stars on value for money, but just three stars for bill & cost clarity and focus on environmental sustainability.
Brand Features Benefit Period Annual Cost^^
Click Logo

Basic Plan Information

Click Garnet

  • 35% discount off usage & supply charges for paying on time
OngoingBenefit Period $1,603.04Annual Cost^^ Go To Site
Click Logo

Basic Plan Information

Sun Light

  • 18% discount off usage & supply charges for paying on time
  • 12c/kWh Feed-in Tariff
  • Available to solar customers only
OngoingBenefit Period $2,022.30Annual Cost^^ Go To Site
Click Logo

Basic Plan Information

Click Sun

  • 11% discount off usage & supply charges for paying on time
  • 17c/kWh Feed-in Tariff
  • Available to solar customers only
OngoingBenefit Period $2,194.94Annual Cost^^ Go To Site
View all electricity plans listed on Canstar Blue


Part owned by AGL, ActewAGL is the primary electricity company in the ACT, while also servicing much of regional NSW, including Queanbeyan, Shoalhaven, and the south east corner of the state, covered by the Essential Energy network. ActewAGL was set up as an electricity and gas retailer in 2000 as a joint venture between the ACT-owned ACTEW and energy giant AGL. ActewAGL typically offers just one electricity plan for customers in NSW. It includes a generous guaranteed discount off usage charges for the first 24 months. But ActewAGL’s rates and discounts vary between geographical areas, so be sure to use our comparison tool for a specific quote in your area. The prices shown below are based on a select postcode on the Essential Energy network.

  • ActewAGL received four stars for overall satisfaction, customer service and bill & cost clarity. It earned a respectable five stars for online tools & advice, but three stars for ease of sign-up, value for money and environmental sustainability.
Brand Features Benefit Period Annual Cost^^
ActewAGL Logo

Basic Plan Information

Home 20% Offer

  • 20% guaranteed discount off usage charges
2 YearsBenefit Period $1,575.90Annual Cost^^ More Details
View all electricity plans listed on Canstar Blue


AGL generally offers three market contracts to households in NSW, with varying discounts and conditions based on different preferences. While AGL’s latest flagship product comes with no conditional discounts, just competitive rates, the retailer has other offers that do include discounts. These are usually only available for paying on time, though AGL does at times also provide a guaranteed discount product. Benefit periods are 12 or 24 months depending on the specific plan. Most AGL products have variable rates, but exit fees do not apply. If you also have natural gas, AGL tends to offer ‘double up’ discounts for buying both power sources with the retailer. As an added bonus, AGL customers can collect flybuys reward points when they pay their bills, with one point for each dollar spent, in addition to 10,000 points when you sign up online. The company also offers its own rewards program called AGL Rewards which brings various discounts and savings on gifts cards, plus money off movie tickets and restaurant meals. AGL is also one of few retailers to other a specific plan for solar customers.

  • AGL has improved on last year’s review, jumping to four stars for overall satisfaction. It also got four stars for bill & cost clarity and online tools & advice, but just three stars in all other research areas, including customer service and value for money.

Brand Features Benefit Period Annual Cost**
AGL Logo

Basic Plan Information

Essentials Plus

  • No conditional discount
2 YearsBenefit Period $1,536.61Annual Cost** More Details
AGL Logo

Basic Plan Information


  • 23% pay on time discount off usage charge
1 YearBenefit Period $1,560.58Annual Cost** More Details
AGL Logo

Basic Plan Information

Savers Home Connect

  • 14% pay on time discount off usage charge
2 YearsBenefit Period $1,703.45Annual Cost** More Details
View all electricity plans listed on Canstar Blue

Origin Energy

Origin Energy provides arguably the most comprehensive range of electricity options for NSW residents, including three different variable rate plans with varying discounts and conditions, depending on how you like to pay for power. The biggest discount is offered with direct debit payments and email billing, while the second plan is for customers who would rather not pay by direct debit, but can still pay bills on time. Discounts are applied to usage charges only. Both plans have 12-month benefit periods and no exit fees. Origin’s third variable rate deal includes a smaller, albeit guaranteed discount, applied to both usage and supply charges. The benefit period is 12 or 24 months. Origin also offers the only ‘fixed cost’ plan in NSW in the shape of its Predictable Plan. With it, customers can pay the same price for their power every month for a year, regardless of their actual usage. Quotes are provided based on the household’s energy usage history. Origin is also one of Australia’s leading solar retailers, with specific plans for customers who solar panels.

  • Origin was rated three stars for overall satisfaction, but recorded a creditable four stars for bill & cost clarity and ease of sign-up. However, it got just three stars in all other areas, including customer service and value for money.

Brand Features Benefit Period Annual Cost**
Origin Logo

Basic Plan Information

One Low Rate

  • No conditional discount
1 YearBenefit Period $1,448.35Annual Cost** More Details
Origin Logo

Basic Plan Information

Maximiser Online

  • 22% direct debit discount off usage charges
  • Only available for customers who sign up online
1 YearBenefit Period $1,557.72Annual Cost** More Details
Origin Logo

Basic Plan Information

Saver Online

  • 19% pay on time discount off usage charge
  • Only available for customers who sign up online
1 YearBenefit Period $1,604.72Annual Cost** More Details
Origin Logo

Basic Plan Information


  • 16% direct debit discount off usage charges
1 YearBenefit Period $1,651.71Annual Cost** More Details
Origin Logo

Basic Plan Information

Solar Boost Plus

  • 3% guaranteed discount off usage charges
  • 25c/kWh Feed-in Tariff
  • Only for customers who purchase solar PV with Origin
2 YearsBenefit Period $1,855.29Annual Cost** More Details
View all electricity plans listed on Canstar Blue

Dodo Power & Gas

Perhaps best-known as a phone and internet provider, Dodo completes the set of home services by also selling electricity and gas. Dodo operates in NSW, Victoria, Queensland and South Australia, with a single variable rate market offer to its name, usually boasting a large conditional discount off usage charges. The discount is ongoing, but is dependent on paying bills on time. Dodo is owned by Vocus Communications, the company behind lots of names in the telco industry, including iPrimus and Commander. Dodo’s big selling point is that customers have the convenience of dealing with just one company for all their home services. It also has double up discounts available for those who buy electricity and gas together.

  • Dodo Power & Gas achieved three stars for overall satisfaction, down from four stars last year. In fact, it earned three stars across the board, with the exception of environmental sustainability for which it got just two stars.

Brand Features Benefit Period Annual Cost**
Dodo Power & Gas Logo

Basic Plan Information

Market Offer

  • 30% pay on time discount off usage charges
OngoingBenefit Period $1,563.00Annual Cost** More Details
View all electricity plans listed on Canstar Blue


EnergyAustralia offers NSW customers a fairly comprehensive range of products to consider, including a fixed rate electricity plan that sees prices locked in for two years. With this plan, EnergyAustralia claims it will pass on savings should the wholesale price of electricity drop during the two-year contract period. A large conditional discount is also applied to usage charges when bills are paid on time, but exit fees could apply if the contract is cancelled early. EnergyAustralia also provides three variable rate plans in NSW. The first has a large pay on time discount, while the second has a smaller but guaranteed discount. Discounts are applied to usage charges and there are 12-month benefit periods. No exit fees apply. EnergyAustralia also has a no discount product with variable rates which could even work out cheaper than its discounted plans. EnergyAustralia tends to offer online sign-up credit with some plans, but this is not always available. Those who collect Virgin Australia Velocity points might also be interested in EnergyAustralia as one plan brings the added bonus of ongoing points.

  • EnergyAustralia got three stars for overall satisfaction in our latest review of NSW electricity providers. In fact, it picked up three stars across all research categories, including value for money and customer service.

Brand Features Benefit Period Annual Cost**
EnergyAustralia Logo

Basic Plan Information

No Frills

  • No conditional discount
1 YearBenefit Period $1,452.20Annual Cost** More Details
EnergyAustralia Logo

Basic Plan Information

Secure Saver

  • 22% pay on time discount off usage charge
2 YearsBenefit Period $1,548.48Annual Cost** More Details
EnergyAustralia Logo

Basic Plan Information

Anytime Saver

  • 22% guaranteed discount off usage charges
1 YearBenefit Period $1,596.32Annual Cost** More Details
EnergyAustralia Logo

Basic Plan Information

Flexi Saver

  • 20% pay on time discount off usage charge
1 YearBenefit Period $1,628.57Annual Cost** More Details
View all electricity plans listed on Canstar Blue

In addition to the market offer plans mentioned above, all eight providers also have standard electricity contracts in NSW. These are ‘default’ plans that customers may be on if they have never switched energy retailers, or haven’t moved onto a new deal for several years. Standard contracts are usually significantly more expensive than the cheapest market offers.

List of Electricity Providers in NSW

Our NSW electricity provider ratings feature eight of the biggest retailers in the state, but there are several others all competing for your business. Here is a full list of the 27 residential electricity providers operating in NSW:

NSW Electricity Providers

Note that some of these providers only operate in certain parts of NSW.

About the NSW Electricity Market

There are many electricity providers in NSW now, but it wasn’t long ago that households in Sydney and the rest of the state were stuck with one of the big three energy companies – Origin, EnergyAustralia or AGL – with no other retailers able to challenge their dominance. It’s for this reason that they continue to supply more than 80% of customers in NSW, according to the Australian Energy Regulator’s latest industry report. If you don’t remember signing up to one of these companies, you were probably transferred over when one of them absorbed your old retailer.

  • Integral Energy customers were transferred to Origin
  • Country Energy customers were transferred to Origin
  • TRUenergy customers were switched to EnergyAustralia
  • Australian Power & Gas customers were switched to AGL

The NSW electricity market began to change in 2002 when the state Government introduced ‘Full Retail Competition’, meaning that smaller electricity retailers could provide alternative options for consumers. However, while Victoria lifted its pricing restrictions in 2009 – and South Australia followed suit three years later – the NSW electricity market remained regulated by the state’s Independent Pricing and Regulatory Tribunal until 2014, so there was little or no financial incentive for customers to switch before then. This was a story replicated in Queensland where price regulations were only lifted in 2016.

Electricity price deregulation means the electricity companies are free to set their own plans, prices and conditions – resulting in a plethora of new entrants into the market. The benefits of deregulation are still up for debate, but the fact is that households across NSW have never had so many providers to choose from, presenting the opportunity for consumers to save if they shop around, or just use new offers as leverage to negotiate a better deal with their existing supplier. However, in order to save, you must have at least a basic understanding of the different providers, contracts and plans available. Read on for details.

NSW Electricity Generation & Power Stations

NSW is home to more than a dozen solar farms, contributing significantly to the state’s power supply. But NSW remains dependent on a handful of coal-fired power plants to meet its electricity demand. Most of these power stations are owned by the big three energy companies – AGL, Origin, EnergyAustralia – and one of the most well-known (and controversial) is ‘Liddell’ in the Hunter Valley. Owned by AGL, the aging Liddell power station has been flagged for closure in the coming years. However, AGL has faced pressure from the state government to keep the plant open beyond its scheduled closure date to ensure adequate electricity supply for the region. AGL, which has committed to ‘getting out of coal’, has even turned down an offer from Alinta Energy to purchase the station. Meanwhile, like other old power stations, Liddell has become notoriously unreliable, frequently breaking down and putting pressure on the energy network.

Electricity Contracts in NSW

The first step in saving money on electricity costs is to understand what type of energy contract you are on. There are two types of electricity contracts:

  • Standard contracts: These are the old, expensive contracts that NSW households are likely to be on if they haven’t switched electricity providers in recent years. They are ongoing agreements and have basic regulated conditions set out by law, providing a choice of payment methods, with no exit fees. However, they do not provide any opportunity to save through conditional discounts or other incentives. Energy companies are required to offer a standing contract in addition to market offers.
  • Market contracts: Market contracts have prices set by the retailers, come with varying contracts lengths, fees and conditions, and provide the opportunity to save through conditional discounts, such as signing up online, paying bills on time, paying by direct debit, and receiving bills via email instead of post. Some retailers offer several different market contracts to pick from, while others have a very concise range.

Canstar Blue’s electricity database shows that customers stand to save hundreds of dollars a year simply by switching from their provider’s standard contract to its cheapest market contract, provided that they stick to the terms and conditions. The latest figures from the Australian Energy Regulator show that about one in five households across NSW remain on a standard contract. Depending on your household’s typical electricity usage, the difference between the most expensive standard contract and the cheapest market contract in NSW is as much as $1,000 a year. If you’re not sure which type of contract you have, consult a recent bill or contact your provider. Switching from a standard to a market offer is a simple and easy way to save a significant amount, provided you’re able to stick to the conditions of any discounts.

Solar plans in NSW

NSW may be behind other parts of the country when it comes to the uptake of solar power, but electricity providers in the state still offer some of the most generous feed-in tariffs. Rates of up to 25c/kWh are on offer for exported energy in NSW, but be aware that the highest feed-in tariffs do not necessarily translate to the cheapest overall bills. When comparing solar plans, it’s important to pay as much attention to the usage and supply charges as the feed-in tariff being offered.

Electricity Charges in NSW

Whether you’re on a standard contract or a market offer, your electricity bill will be made up of two main costs – usage charges and supply charges.

  • Supply charges are what you pay every billing period just for being connected to the electricity grid. Unless your provider changes its pricing, these costs remain the same every time regardless of your electricity usage. Supply charges in NSW can vary from as little as 90c/day up to around $1.20 per day. Keep in mind that the retailers with cheaper supply charges may make up for these by imposing slightly higher usage rates, and vice versa.
  • Usage charges are what you will pay for your actual electricity usage, meaning you could reduce your costs by paying close attention to your major household appliances, which typically use the most energy. As NSW has a deregulated electricity market, you can expect usage charges to vary between different energy providers. Usage charges of around 23-25c per kWh are likely to be the cheapest you will find for general usage, with some retailers charging as much as 40c, depending on traffic structure. Cheaper rates are available at other times of day, depending on your tariff.

For most households, usage charges will make up the majority of overall costs. However, you should still pay close attention to supply charges which can vary significantly between providers and plans. For small households, supply charges will generally make up a higher proportion of overall electricity costs. But for homes with high usage requirements, usage charges will be the main culprit of large bills.

Electricity Distribution Networks in NSW

You may not realise that there are three different electricity distribution networks covering NSW. This is important to know because the network you live on could have a big impact on your bills, with distribution costs accounting for as much as 50% of your overall bills. The three distribution networks are:

  • Ausgrid – covering inner, northern and eastern Sydney
  • Endeavour Energy – covering southern and western Sydney
  • Essential Energy – covering country and regional NSW

Electricity retailers will have different prices for their plans on each network, meaning that the amount an Origin customer (for example) pays on the Ausgrid network will be different to what an Origin customer will pay on the Endeavour network, even if their electricity plans are the same. As a homeowner, there is little you can do about this. However, if you are renting a home and take energy costs seriously, you could look into different prices before deciding which suburb to move to, because it could save you a significant amount.

Who pays the most for energy in NSW?

Given that distribution costs are passed on to the electricity providers, who then pass the costs onto their customers, it makes sense that households in the most hard-to-reach places will pay the most for power as there are more poles and wires involved in transmitting the energy to them. This is the case in NSW where electricity customers on the Essential Energy network typically pay more than those who live on the Ausgrid or Endeavour networks.

Electricity Tariffs in NSW

To get the best deal on your electricity supply, you will need to understand how different tariffs work and how they can impact your overall costs. Some tariffs, however, will only be available if you have a smart meter installed at your property. Tariffs available in NSW are:

  • Single rate tariff: With a single rate tariff, households will pay the same usage rates regardless of when they use power. You will pay the same rate per kWh whether you watch TV first thing in the morning or in the middle of the night. You can expect single rate tariff usage charges to cost from 23 to 32 cents per kWh, depending on how much power you use during the day. This is because the energy companies in NSW divide usage costs into ‘block rates’. You can use a single rate tariff no matter what type of meter you have.
  • Time of use tariff: With a time of use tariff, households pay different usage rates depending on what time they use power. Days are broken up into three different periods – ‘peak’, ‘off-peak’ and ‘shoulder’. Electricity is most expensive during peak times (i.e. the early evening) and then least costly during off-peak times (i.e. late at night until early in the morning). Shoulder rate costs are applied at all other times, with costs somewhere in between. In NSW, peak time power costs can be as high as 60c per kWh, with off-peak rates as low as 15c. Households can only have a time of use tariff if they have a smart meter.

What are block rates?

If you have a single rate electricity tariff, you will pay the same usage charges no matter what the time of day, up to a point. This is because ‘block rates’ are usually applied to single rate tariff usage charges, with households charged differently depending on how much power they consume. In most cases, customers will pay the highest prices for the first ‘block’ of power they use during the day (usually around 10kWhs) and then less for each following block. There is usually only a marginal difference between the costs of these blocks, but they are still worth being aware of.

What is controlled load?

Regardless of whether a household has a single rate tariff or time of use tariff, they will still be able to benefit from having a ‘controlled load’. A controlled load, or ‘dedicated circuit’ as it is often called, is effectively a separate circuit that allows you to meter selected high-usage appliances independently from the rest of your home. A controlled load will usually be used to power the electric hot water system in your home. Pool pumps could also be powered this way to reduce swimming pool costs. Controlled load prices will be much lower than normal usage rates, but are only applicable for a few hours each day (between 6 and 8). Households can also add a second controlled load with other big appliances. These can be applied for up to 16 hours per day, but the usage rates will be higher than the first controlled load.

Electricity Plans in NSW

The electricity providers in NSW bring a wide variety of different market contracts, usually differentiated by headline discounts or other sign-up incentives, such as ‘bonus credit’ when you sign up online. While some electricity providers offer multiple market contracts for NSW households to choose from, others have a far more concise range. Dodo Power & Gas and Alinta Energy have only one residential market offer each for NSW, while Red Energy and Click Energy have three. The big three retailers, Origin, AGL and EnergyAustralia, provide three or four market contracts each. These could include both variable and fixed rate plans.

  • Variable rate plans: These market contracts have variable usage rates, meaning the amount you are charged per kWh could increase at your retailer’s discretion. While energy providers tend to review their prices just once a year, they can technically increase their rates any time they want, provided they give you prior notice. This is a good reason why you should pay attention to your bills, because price changes may simply be mentioned in your next statement.
  • Fixed rate plans: These are plans with fixed usage and supply rates for the term of the agreement, usually two years. It effectively means you lock-in a kWh usage and supply rates for the length of the contract. This protects you against increases in prices, but you may find fixed rate plans come with higher rates in the first place as the retailer anticipates future price charges.

There are other electricity providers doing things a little differently in NSW. Pooled Energy, for example, offers specific electricity plans for households with swimming pools, combining its license as an energy retailer with its pool maintaining services – so your electricity retailer is also responsible for cleaning your pool! Meanwhile, Energy Locals gives customers an opportunity to donate to charity via their power pills.

Electricity Discounts in NSW

To make them stand out from the crowd, most electricity plans come with headline-grabbing discounts, usually off usage charges for either paying bills on time, paying by direct debit, getting bills via email, or for signing up online. Discounts of more than 20% are common in NSW, and while they will help you save on the base rates of your respective plan, it’s important to realise that the plans with large discounts do not always result in the cheapest overall prices. That’s why it’s very important to use an energy comparison tool that cuts through the marketing and offers a real guide as to which deals work out cheapest.

Other Incentives

If conditional discounts don’t really appeal to you, you will find a range of other sign-up incentives offered by the electricity retailers in NSW. Simply Energy has a plan that brings 32 ‘free’ movie tickets during the life of the contract, while AGL customers can earn flybuys points, those with Red Energy can collect Qantas Frequent Flyer points for paying their bills on time, and EnergyAustralia is on board with Virgin Australia for Velocity points. It’s also common for retailers to throw $50-$100 in sign-up credit at new customers, especially if they sign up online.

Energy Rewards Programs in NSW

The following electricity providers offer some form of rewards program to customers in NSW, bringing savings on various leisure and social activities, including eating out, accommodation and even theme park tickets.

  • AGL (AGL Rewards)
  • Alinta Energy (Alinta Energy Rewards)
  • CovaU (CovaU Rewards)
  • Red Energy (Red Energy Rewards)

Given that NSW is one of the most competitive energy markets for the retailers, some of these sign-up incentives and rewards programs are not available in other areas.

Energy Rebates in NSW

To help reduce electricity costs, there are a range of different energy rebates available for households in NSW. Customers with low incomes, dependent children and certain medical conditions could be eligible for financial support towards their gas and electricity costs.

How to get the best deal on electricity in NSW

To get the cheapest possible deal for your household, you will need to take into consideration all of the factors previously mentioned, including:

  • The type of contract – standard or market offer
  • How much you pay in usage and supply charges per kWh
  • Whether you have variable or fixed rate usage charges
  • What percentage discount you receive on your bill
  • Whether you have a single rate or time of use tariff
  • Whether you have a controlled load for water heating

When you spell everything out like this, it’s easy to see why many consumers find the subject of energy so confusing. However, in an effort to simplify matters, Canstar Blue’s price comparison report for NSW shows overall estimated prices for the electricity providers mentioned in this report. Based on average energy usage figures and market contract pricing for single rate tariff households on the Ausgrid network, we show that customers could save as much as $1,000 per year by switching to one of the cheapest offers available. The ‘cheapest’ electricity provider doesn’t automatically mean ‘best’, but if the bottom line is all you worry about then our report is certainly worth a look.

Ultimately, it’s all about educating yourself on the options that are available to you. The energy retailers are required by law to publish all of their price fact sheets online, so use the information gathered in this report and check out the facts and figures with your own eyes. Our NSW customer ratings also offer you an insight into how the big providers in the state are performing in the eyes of those paying the bills, so be sure to keep these details in mind too. Good luck finding a better deal!

Compare NSW Gas Suppliers

More about NSW Energy Providers

Amaysim Energy

While you might know Amaysim best as a mobile phone provider, it’s now working on its rapport in the energy space, providing electricity and gas to not only NSW households, but those in Victoria, South Australia and South East Queensland, too. Worth mentioning is that Amaysim already owns Click Energy, but Amaysim Energy operates independently. Amaysim Energy offers one market offer in NSW, as well as a solar plan, gas plan and naturally, a standing offer. Its market offer has no lock-in contract or exit fees, and is billed monthly. All plans include no ‘confusing’ discounts, replaced with the promise of everyday low prices.


commander power and gas logo

Commander operates in Victoria, South Australia and NSW. It’s primarily a business energy retailer, but has added on a residential offering in these states. Currently, Commander is offering a single market contract that comes with a pay on time discount which applies to usage charges only. The discount is ongoing rather than just an introductory offer like with many other providers.


CovaU is a relatively small energy retailer offering both electricity and gas in NSW and Victoria. Depending on your state, you’ll find different energy plans on offer, with NSW households given a single product to consider for electricity, plus a specific offer for solar customers. CovaU offers a seemingly generous pay on time discount that applies to the whole bill and is ongoing.

Diamond Energy

Passionate about renewable energy, Diamond Energy has emerged as a small retailer offering green swinging plans in NSW, QLD, SA and VIC. The retailer owns a few renewable assets and ranks second in Greenpeace’s Green Electricity Guide. While perhaps not the most abundant energy plan provider, its single market offer in NSW will get you a modest discount off your whole bill for combining paying on time, direct debiting and setting up email billing, over a benefit period of two years.

Energy Locals

Another relatively new retailer, Energy Locals operates in NSW, QLD, SA and ACT. It’s different in that it offers an option for customers to support a worthy cause of their choosing through their power bills. Energy Locals offers a straight-shooting electricity plan which doesn’t have any “confusing discounts”, as well as some more unique offers. Its membership-based electricity plan requires you to pay a weekly fee on top of regular charges to unlock ‘wholesale’ rates. The retailer also has a specific offer for solar customers.

Enova Energy

Enova Energy claims to be Australia’s first community-owned energy provider, operating on the Essential Energy Network in NSW. It’s a company that focuses on putting local investment back into the community, as well as reducing its carbon footprint. In terms of its energy plans, Enova offers modest pay on time discounts and there are no exit fees for switching.

Mojo Power

mojo power logo

In order to sign up to Mojo Power, you’ll need to be a customer in SE Queensland or NSW and have a smart meter. Mojo Power apparently prides itself on being a company supporting less reliance on the energy grid, offering some of the biggest feed-in tariffs on the market. Mojo has a standard energy plan in addition to a membership-based offer that sees customers pay upfront to access cheaper rates.

Momentum Energy

Momentum Energy is owned by Hydro Tasmania, one of Australia’s largest renewable energy producers. It operates primarily in NSW and VIC, and all products are free from conditional discounts. Momentum has actively criticised big energy discounts for some time and instead focuses on offering competitive rates. While Momentum offers specific deals for renters and solar customers in Victoria, it only offers its most basic electricity plan in NSW.

People Energy

people energy logo

People Energy is an electricity retailer that offers market contracts in Victoria, but only standing offers in NSW and Queensland. On its website, People Energy is claiming to offer its customers ‘customer focused, competitive pricing’. Its standing offer in NSW is priced as you might expect from a standing offer.


Powerdirect transparent (large)

Backed by energy giant AGL, Powerdirect operates across NSW, QLD, VIC and SA. Its priority has historically been business energy, and that’s what you’ll usually see it marketed as, but it still offers competitive electricity deals, including large conditional discounts. These discounts are available for paying on time and generally have a benefit period of just 12 months.


Australia’s greenest energy company according to Greenpeace, Powershop is a carbon-neutral electricity and gas retailer operating in NSW, VIC, QLD and SA. Powershop is a little bit different to other energy providers in that it offers energy in pre-purchased Powerpacks, rather than just charging you at the end of your billing period. Customers can purchase power months ahead of time at reduced prices, with standard packs offered in addition to occasional special promotions. However, for those who don’t like the idea of pre-purchasing power, Powershop also provides a basic plan.


While QEnergy has previously focused more on its business energy offerings, residential customers in NSW, QLD, VIC and SA can sign up to at least one plan. Offering no conditional discounts on any of its products, QEnergy joins the ranks of both big and small retailers trying to ‘simplify the energy industry’. However, it has a habit of changing prices more regularly than most.

ReAmped Energy

ReAmped Energy is a new electricity retailer operating in NSW and QLD, with a mission to be the cheapest, or at least one of the cheapest, options around. With one market contract, the company is promising to ‘simplify’ the energy industry by removing all conditional discounts and instead giving its customers low rates. ReAmped claims to be 100% online, so is best for those comfortable with signing up and asking any questions online, as well as receiving bills electronically.

Pooled Energy

pooled energy logo

As its name suggests, Pooled Energy specialises in catered energy plans for swimming pool owners. Only available in NSW, customers with a pool are offered a comprehensive electricity and pool maintenance package, so you pay the same company for cleaning your pool as you do your power bills.

Sanctuary Energy

sanctuary energy logo

Sanctuary Energy is an electricity retailer that offers both residential and business plans in NSW, VIC and QLD. It describes itself as ‘specialising in renewable energy initiatives’, which includes encouraging customers to use energy in a more environmentally sustainable way by helping them reduce their carbon footprint. Sanctuary Energy is only offering customers within the aforementioned states standing contracts.

Simply Energy

Boasting more than 500,000 electricity customers in NSW, QLD, SA and VIC, Simply Energy is a retailer that most would probably describe as quirky. In NSW, you’ll see anything from plans offering free movie tickets, to discounts for AFL fans. Most products come with modest pay on time discounts, with the biggest discount reserved for NRMA members in an exclusive deal. Most plans come with two-year benefit periods and exit fees may apply.


Sumo is a relatively new energy retailer that also doubles up as an NBN provider. This means it offers specific bundles for your home services, with additional discounts available. When it comes to electricity, it only operates in NSW and VIC, with a single, big discount market offer promoted. Sumo also retails gas in Victoria.

1st Energy

1st Energy offers plans in NSW, VIC, QLD, and most recently became the first residential retailer to move into Tasmania, where the state-owned Aurora Energy previously enjoyed a monopoly. Claiming to be a ‘customer-focused retailer’, 1st Energy offers plans with large discounts that it says genuinely reflects business costs. Discounts are often some of the biggest in each state, but of course the biggest discounts don’t always mean the cheapest prices.

More about NSW Energy Networks

Electricity in Sydney

Due to its sheer size and population, the city of Sydney is supplied by two electricity distribution networks – Ausgrid and Endeavour Energy. Ausgrid covers a large part of Sydney’s households and major city area, while Endeavour takes care of the city’s west. Electricity rates can vary between the distribution networks, so you could be paying more or less for power than your friends two streets away on the other network. Outside of Sydney, many areas are covered by the Essential electricity network.

Sydney suburbs on the Ausgrid network

Sydney suburbs on the Ausgrid electricity network include:

  • Avalon
  • Bondi
  • Chatswood
  • Coogee
  • Cronulla
  • Hornsby
  • Hurstville
  • Manly
  • Mona Vale
  • Narellan
  • Newtown
  • Redfern
  • Surry Hills
  • Sutherland
  • Town Hall
  • Windsor
  • Zetland

Sydney suburbs on the Endeavour network

Sydney suburbs on the Endeavour electricity network include:

  • Auburn
  • Blacktown
  • Camden
  • Campbelltown
  • Fairfield
  • Hoxton Park
  • Kellyville
  • Kings Park
  • Lindcome
  • Liverpool
  • Mount Druitt
  • Narellan
  • Parramatta
  • Penrith
  • Rouse Hill
  • Ryde
  • Windsor

Electricity in Newcastle

Like other highly-populated parts of NSW, if you live in Newcastle or the surrounding areas, you’ll have quite a few electricity providers to choose from. Like Sydney, Newcastle is on the Ausgrid electricity network.

Here are the main suburbs covered by the Ausgrid network in Newcastle:

  • Adamstown
  • Broadmeadow
  • Callaghan
  • Carrington
  • Cooks Hill
  • Hamilton
  • Hexham
  • Islington
  • Jesmond
  • The Junction
  • Kotara
  • Lambton
  • Maryville
  • Mayfield
  • Merewether
  • New Lambton
  • Newcastle
  • Wallsend
  • Waratah
  • Wickham

Electricity on the Central Coast

The Ausgrid network also covers the NSW Central Coast, which includes the following suburbs:

  • Avoca Beach
  • Bateau Bay
  • Bouddi
  • Box Head
  • Copacabana
  • The Entrance
  • Erina
  • Ettalong
  • Gosford
  • Hardys Bay
  • Killcare
  • Kincumber
  • Lake Munmorah
  • Long Jetty
  • Moonee
  • Ourimbah
  • Somersby
  • Terrigal
  • Tuggerah
  • Umina
  • Woy Woy
  • Wyong

Electricity in Wollongong

Wollongong falls on the Endeavour electricity network, including the following suburbs:

  • Albion Park
  • Austinmer
  • Bellambi
  • Bombo
  • Bulli
  • Coledale
  • Coniston
  • Corrimal
  • Dapto
  • Fairy Meadow
  • Figtree
  • Gerringong
  • Helensburgh
  • Jamberoo
  • Keiraville
  • Kiama
  • Oak Flats
  • Stanwell Park
  • Thirroul
  • Towradgi
  • Wollongong

Electricity in Coffs Harbour

Coffs Harbour is on the Essential electricity network. Suburbs in this area include:

  • Coffs Harbour
  • Boambee
  • Corindi
  • Emerald Beach
  • Moonee Beach
  • Red Rock
  • Toormina
  • Woolgoolga

Electricity in Wagga Wagga

Wagga Wagga is on the Essential electricity network. Here are the major suburbs in Wagga Wagga and the surrounds:

  • Ashmont
  • Bourkelands
  • Estella
  • Forest Hill
  • Glenfield Park
  • Kooringal
  • Lake Albert
  • Mount Austin
  • Springvale
  • Tatton
  • Tolland
  • Turvey Park
  • Wagga Wagga

Frequently asked questions

Canstar Blue surveyed 12,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who live in New South Wales, have an electricity account, and pay the bills – in this case, 2,774 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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