Compare NSW Electricity Providers


Canstar Blue’s annual review of NSW electricity providers compares Red Energy, Alinta Energy, Click Energy, AGL, Origin Energy, Dodo and EnergyAustralia on their customer service, bill & cost clarity, tools & advice, focus on environmental sustainability, ease of sign-up, value for money and overall satisfaction.

See our Ratings Methodology.

Most Satisfied Customers | Red Energy

For the sixth year in a row, Red Energy has topped Canstar Blue’s customer satisfaction ratings for electricity providers in NSW. Red Energy achieved five stars for customer service, ease of sign-up, focus on environmental sustainability, value for money and overall satisfaction.

Red Energy is best-rated NSW electricity provider for six years running

The energy market is undergoing a period of change with new regulations set to make comparing power plans even easier. That’s good news for electricity customers in New South Wales who now pay some of the highest prices in the country. However, that’s not down to a lack of competition, with NSW residents able to pick from more than 30 residential electricity providers. The state has become one of the most hotly-contested for the retailers, but with all this competition comes confusion. The electricity providers will all promise you a great deal, but which can you really trust? You’ll obviously want competitive rates, but what about good customer service, too? And maybe even some great rewards?

Finding the best electricity company and plan for your needs and preferences comes down to a lot more than just the cheapest prices, with sign-up incentives, bill credits and ongoing rewards programs all giving households plenty to think about. To help make the decision-making process a little easier, Canstar Blue conducts an annual review of electricity providers in NSW. This year, more than 2,500 bill-payers across the state have given us their feedback on their electricity provider, based on factors including customer service, bill & cost clarity, online tools & advice, ease of sign-up, and value for money. The idea is to give you as much information about the compared providers as possible, to help you make a more-informed decision.

Best NSW Electricity Providers

Red Energy

Here are the best energy providers in NSW as rated by customers in Canstar Blue’s latest satisfaction survey:

  1. Red Energy
  2. Alinta Energy
  3. Click Energy
  4. Origin Energy
  5. AGL
  6. EnergyAustralia
  7. Dodo

Red Energy tops the table for the sixth year in a row – that’s a remarkable endorsement of the company and a great sign that it generally gets things right by its customers. Remember, this is not to suggest that Red Energy is the cheapest provider, but that its customers are the most satisfied with the overall level of service that they receive. Alinta Energy, Click Energy and Origin Energy all received four stars for overall customer satisfaction in our latest review, with AGL, EnergyAustralia and Dodo on three stars overall. Like Red Energy, Alinta Energy also achieved top marks on value for money, suggesting the smaller retailers may be worth a closer look.

Read on as we explain everything you need to know about electricity providers in NSW, and how to get a better deal from them. But first, here is a selection of some of the cheapest published deals on our database.

NSW Electricity Deals

Here are some sponsored deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Ausgrid energy network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

NSW Electricity Providers

Red Energy

Owned by renewable energy generation company Snowy Hydro, Red Energy operates across New South Wales, Victoria, Queensland, South Australia and the ACT, keeping things fairly simple with only two electricity market offers for prospective customers to consider. All plans come with variable rates, meaning usage and supply charges can be changed at the retailer’s discretion. However, there are no contract terms or exit fees to worry about if you decide to leave. Aside from great customer service, Red Energy’s biggest selling point is its partnership with Qantas which sees customers pocket two Frequent Flyer points for every dollar they spend on energy. One plan brings two points for every $1 spent. Both plans come with access to Red Energy Rewards – the company’s loyalty program that can deliver discounts on various social activities, such as movie tickets, hotels and attractions.

  • Red Energy is the best-rated electricity provider in our NSW review for the sixth year in a row. In addition to overall satisfaction, it earned five stars for customer service, value for money, ease of sign-up and environmental sustainability, with four stars for bill & cost clarity, leaving just three for online tools and advice.

Alinta Energy

A major gas and electricity retailer in NSW, Victoria, South Australia, Queensland and Western Australia, Alinta Energy is one of the greatest challengers to the big three – AGL, Origin and EnergyAustralia. Alinta Energy is owned by Hong Kong’s Chow Tai Fook Enterprises, but is still headquartered in Sydney. Alinta Energy has two market offers for NSW households to consider. Where previously Alinta was known for its big discounts, its current offers have scaled back to offering no conditional discounts at all. The Sports Pack, however, comes with a 12 month Kayo Basic subscription. These deals come with no lock-in contracts and rates are variable. Alinta additionally offers customers access to a rewards program, bringing potential savings on entertainment activities like movie tickets, as well as money off electronics from some major brands.

  • Alinta Energy recorded four stars for overall satisfaction again this year. It scored five stars in two categories, value for money and ease of sign-up, with customer service, bill & cost clarity, focus on environmental sustainability and online tools & advice sitting at four stars apiece.

Click Energy

Click Energy could probably be described as one of the biggest ‘second tier’ electricity providers in NSW and other states. A serious challenger to established retailers, Click Energy claims that its online business model allows it to offer great value to customers. It typically offers one or two market offers in each state, in addition to some solar-specific products with seemingly generous feed-in tariffs. However, Click Energy has a habit of regularly switching products, so today’s promoted offer may be different to what you’re offered tomorrow. But a consistent theme is that Click’s electricity deals come with monthly e-billing and no contract term or exit fees. Click is also known to offer various sign-up incentives, including bonus credit or gift cards. Rates are variable. Click Energy is now owned by phone plan provider Amaysim – itself now an energy provider.

  • Click Energy rated four stars for overall satisfaction, customer service, value for money, ease of sign-up and focus on environmental sustainability. It achieved just three stars for bill & cost clarity and online tools and advice.

Origin Energy

Origin Energy has always been a retailer offering a comprehensive range of electricity options for NSW residents, and after strict new energy industry regulations took effect in July 2019, not much changed. The first plan in its line up packs the lowest rates, with a modest discount available for signing up online. In order to be eligible, customers must agree to a range of conditions including setting up direct debit and agreeing to e-billing and communications. The other main plan Origin is advertising is suited to those that want more flexibility in their billing and payments, carrying slightly higher rates in exchange. An additional option is a plan that holds a modestly smaller amount off the reference price, but comes with no credit card or late payment fees. Origin Basic is the last plan, which has the same rates as the Reference Price and has no conditional discounts. All plans come with no exit fees or lock in contracts. Origin is also one of Australia’s leading solar retailers, with specific plans for customers who own solar panels.

  • Origin was rated four stars for overall satisfaction, continuing on for a clean sweep of four star ratings across all categories. This includes value for money, customer service, bill & cost clarity, ease of sign-up, environmental sustainability and online tools & advice.


AGL generally offers a couple of market contracts to households in NSW, with differing rates and conditions based on different preferences. While AGL previously offered more variable rate plans, its current line-up gives NSW customers the choice between a fixed rate plan and one variable rate offer, both with a range of value-add incentives. If you also have natural gas, AGL tends to offer ‘double up’ discounts for buying both power sources with the retailer (only with some plans). As an added bonus, AGL customers can collect flybuys reward points when they pay their bills, with up to 5,000 points over 15 months when you sign up online. The company also offers its own rewards program called AGL Rewards which brings various discounts and savings on gift cards, plus money off movie tickets and restaurant meals. AGL is also one of few retailers to offer a specific plan for both solar customers and seniors.

  • AGL scored three stars overall in this year’s review, with this score also stretching to value for money, customer service, bill & cost clarity and ease of sign-up. It did, however, score four stars for online tools & advice and environmental sustainability.


After tough new energy industry regulations saw retailers switch up quite a few of their plans in July 2019, EnergyAustralia revamped its product range to provide customers in NSW with two fixed rate market plans to choose from, as well as one ‘basic’ product. No longer offering conditional discounts on any of its plans, EnergyAustralia has moved toward ‘simplifying’ its offerings, with its most heavily marketed plan providing reasonable usage and supply rates. EnergyAustralia’s newest plan isn’t much different, coming instead with an unconditional discount that applies on a 12 month benefit period. Both plans avoid all exit fees or lock-in contracts. You’ll also find the Basic Home plan, which is EnergyAustralia’s offer that sits equal to the Reference Price. EnergyAustralia tends to offer online sign-up credit with some plans, but this is not always available.

  • EnergyAustralia got three stars for overall satisfaction in our latest review of NSW electricity providers. In fact, it picked up three stars across almost all research categories except for environmental sustainability and online tools & advice, for which it scored four stars.


Perhaps best-known as a phone and internet provider, Dodo completes the set of home services by also selling electricity and gas. Dodo operates in NSW, Victoria, Queensland and South Australia, with a single variable rate market offer to its name that carries rates a decent amount less than the Reference Price. Dodo is now owned by Vocus Communications, the company behind lots of names in the telco industry, including iPrimus and Commander. Dodo’s big selling point is that customers have the convenience of dealing with just one company for all their home services. It also has double up discounts available for those who want to buy electricity and gas together. Dodo typically has the same pricing as the other energy retailer in the Vocus group, Commander.

  • Dodo got three stars out of five for overall satisfaction in this year’s customer satisfaction ratings. It did, however, score four points for value for money and customer service amongst some other categories. It’s only five-star rating was for bill & cost clarity.

In addition to the market offer plans mentioned above, all seven providers also have standard electricity contracts in NSW. These are ‘default’ plans that customers may be on if they have never switched energy retailers, or haven’t moved onto a new deal for several years. Standard contracts are usually significantly more expensive than the cheapest market offers.

NSW Energy Providers

Here is a full list of energy providers in New South Wales:

Find out which electricity providers are available in your area by using our free comparison tool. Please note that some of these energy providers only operate in certain parts of NSW.

New regulations mean lower power prices

In July 2019, energy providers in NSW had to adapt to a range of new industry regulations designed to make electricity more affordable and make comparing plans easier. After years of often confusing, big discount plans that commonly didn’t result in the savings that they might suggest, the Australian Competition and Consumer Commission (ACCC) stepped in to introduce a new, regulated price cap for customers who were previously paying the most. These customers, on standing offers, were switched onto a new Default Market Offer (DMO) price determined by the Australia Energy Regulator (AER). This is a consistent price across all electricity retailers, unlike with the old standing offers. This resulted in notable savings for these customers, while the DMO also acts as a Reference Price for all market offers, including those with discounts. All plans must now be compared to the AER Reference Price, displaying a percentage ‘less than’, ‘equal to’ or ‘more than’, so consumers can see which plans really offer the best value.

About the NSW Electricity Market

NSW Electricity Market

There are many electricity providers in NSW now, but it wasn’t long ago that households in Sydney and the rest of the state were stuck with one of the big three energy companies – Origin, EnergyAustralia or AGL – with no other retailers able to challenge their dominance. It’s for this reason that they continue to supply more than 80% of customers in NSW, according to the Australian Energy Market Commission’s 2019 Retail Energy Competition Review. If you don’t remember signing up to one of these companies, you were probably transferred over when one of them absorbed your old retailer.

  • Integral Energy customers were transferred to Origin
  • Country Energy customers were transferred to Origin
  • TRUenergy customers were switched to EnergyAustralia
  • Australian Power & Gas customers were switched to AGL

The NSW electricity market began to change in 2002 when the state Government introduced ‘Full Retail Competition’, meaning that smaller electricity retailers could provide alternative options for consumers. However, while Victoria lifted its pricing restrictions way back in 2009 – and South Australia followed suit three years later – the NSW electricity market remained regulated by the state’s Independent Pricing and Regulatory Tribunal until 2014, so there was little or no financial incentive for customers to switch before then. This was a story replicated in Queensland where price regulations were only lifted in 2016.

Electricity price deregulation means the electricity companies are free to set their own plans, prices and conditions – resulting in a plethora of new entrants into the market. The benefits of deregulation are still up for debate, but the fact is that households across NSW have never had so many providers to choose from, presenting the opportunity for consumers to save if they shop around, or just use new offers as leverage to negotiate a better deal with their existing supplier. However, in order to save, you must have at least a basic understanding of the different providers, contracts and plans available. Read on for details.

NSW Electricity Generation & Power Stations

NSW is home to more than a dozen solar farms, contributing significantly to the state’s power supply. But NSW remains dependent on a handful of coal-fired power plants to meet its electricity demand. Most of these power stations are owned by the big three energy companies – AGL, Origin, EnergyAustralia – and one of the most well-known (and controversial) is ‘Liddell’ in the Hunter Valley. Owned by AGL, the aging Liddell power station has been flagged for closure in the coming years. However, AGL has faced pressure from the state government to keep the plant open beyond its scheduled closure date to ensure adequate electricity supply for the region. AGL, which has committed to ‘getting out of coal’, has even turned down an offer from Alinta Energy to purchase the station. Meanwhile, like other old power stations, Liddell has become notoriously unreliable, frequently breaking down and putting pressure on the energy network.

Electricity Contracts in NSW

Electricity Contracts in NSW

The first step in saving money on electricity costs is to understand what type of energy contract you are on. There are two types of electricity contracts:

  • Default Market Offer: Introduced in July 2019, the Default Market Offer (DMO) has replaced standing offers as the most expensive contract that a customer who does not engage in the market can be on. The price of the DMO is determined by the Australian Energy Regulator (AER) and is consistent across all retailers. The introduction of the DMO saw customers on standing offers automatically switched onto the cheaper price, saving many households hundreds of dollars a year. The DMO also acts as the Reference Price from which all other plans must be compared.
  • Market contracts: Market contracts have prices set by the retailers, come with varying contracts lengths, fees and conditions, and provide the opportunity to save through conditional discounts, such as signing up online, paying bills on time, paying by direct debit, and receiving bills via email instead of post. Some retailers offer several different market contracts to pick from, while others have a very concise range. Following the regulatory changes mentioned above, many retailers have moved away from discounts and instead now offer other sign-up deals like ongoing bill credits.

Canstar Blue’s electricity database shows that some customers still stand to save hundreds of dollars a year simply by switching from their provider’s Default Market Offer to its cheapest market contract, provided they stick to the terms and conditions. The latest figures from the Australian Energy Regulator show that about one in five households across NSW remain on the default price, and while this is much lower than they were previously paying on standing offers, more significant savings could still be made. The DMO is not designed to be a great energy deal, but a fairer price ‘safety net’ for those who do not engage in the market.

Solar plans in NSW

NSW may be behind other parts of the country when it comes to the uptake of solar power, but electricity providers in the state still offer some of the most generous feed-in tariffs. Rates of up to 21c/kWh are on offer for exported energy in NSW, but be aware that the highest feed-in tariffs do not necessarily translate to the cheapest overall bills. When comparing solar plans, it’s important to pay as much attention to the usage and supply charges as the feed-in tariff being offered.

Electricity Charges in NSW

Whether you’re on a standard contract or a market offer, your electricity bill will be made up of two main costs – usage charges and supply charges.

  • Supply charges are what you pay every billing period just for being connected to the electricity grid. Unless your provider changes its pricing, these costs remain the same every time regardless of your electricity usage. Supply charges in NSW can vary from as little as 80c/day up to around $1.20 per day. Keep in mind that the retailers with cheaper supply charges may make up for these by imposing slightly higher usage rates, and vice versa.
  • Usage charges are what you will pay for your actual electricity usage, meaning you could reduce your costs by paying close attention to your major household appliances, which typically use the most energy. As NSW has a deregulated electricity market, you can expect usage charges to vary between different energy providers. Usage charges of around 23-25c per kWh are likely to be the cheapest you will find for general usage, with some retailers charging as much as 40c, depending on traffic structure. Cheaper rates are available at other times of day, depending on your tariff.

For most households, usage charges will make up the majority of overall costs. However, you should still pay close attention to supply charges which can vary significantly between providers and plans. For small households, supply charges will generally make up a higher proportion of overall electricity costs. But for homes with high usage requirements, usage charges will be the main culprit of large bills.

Electricity Distribution Networks in NSW

You may not realise that there are three different electricity distribution networks covering NSW. This is important to know because the network you live on could have a big impact on your bills, with distribution costs accounting for as much as 50% of your overall bills. The three distribution networks are:

  • Ausgrid – covering inner, northern and eastern Sydney
  • Endeavour Energy – covering southern and western Sydney
  • Essential Energy – covering country and regional NSW

Electricity retailers will have different prices for their plans on each network, meaning that the amount an Origin customer (for example) pays on the Ausgrid network will be different to what an Origin customer will pay on the Endeavour network, even if their electricity plans are the same. As a homeowner, there is little you can do about this. However, if you are renting a home and take energy costs seriously, you could look into different prices before deciding which suburb to move to, because it could save you a significant amount.

Who pays the most for energy in NSW?

Given that distribution costs are passed on to the electricity providers, who then pass the costs onto their customers, it makes sense that households in the most hard-to-reach places will pay the most for power as there are more poles and wires involved in transmitting the energy to them. This is the case in NSW where electricity customers on the Essential Energy network typically pay more than those who live on the Ausgrid or Endeavour networks.

Electricity Tariffs in NSW

Electricity Tariffs in NSW

To get the best deal on your electricity supply, you will need to understand how different tariffs work and how they can impact your overall costs. Some tariffs, however, will only be available if you have a smart meter installed at your property. Tariffs available in NSW are:

  • Single rate tariff: With a single rate tariff, households will pay the same usage rates regardless of when they use power. You will pay the same rate per kWh whether you watch TV first thing in the morning or in the middle of the night. You can expect single rate tariff usage charges to cost from 23 to 32 cents per kWh, depending on how much power you use during the day. This is because the energy companies in NSW divide usage costs into ‘block rates’. You can use a single rate tariff no matter what type of meter you have.
  • Time of use tariff: With a time of use tariff, households pay different usage rates depending on what time they use power. Days are broken up into three different periods – ‘peak’, ‘off-peak’ and ‘shoulder’. Electricity is most expensive during peak times (i.e. the early evening) and then least costly during off-peak times (i.e. late at night until early in the morning). Shoulder rate costs are applied at all other times, with costs somewhere in between. In NSW, peak time power costs can be as high as 60c per kWh, with off-peak rates as low as 15c. Households can only have a time of use tariff if they have a smart meter.

What are block rates?

If you have a single rate electricity tariff, you will pay the same usage charges no matter what the time of day, up to a point. This is because ‘block rates’ are usually applied to single rate tariff usage charges, with households charged differently depending on how much power they consume. In most cases, customers will pay the highest prices for the first ‘block’ of power they use during the day (usually around 10kWhs) and then less for each following block. There is usually only a marginal difference between the costs of these blocks, but they are still worth being aware of.

What is controlled load?

Regardless of whether a household has a single rate tariff or time of use tariff, they will still be able to benefit from having a ‘controlled load’. A controlled load, or ‘dedicated circuit’ as it is often called, is effectively a separate circuit that allows you to meter selected high-usage appliances independently from the rest of your home. A controlled load will usually be used to power the electric hot water system in your home. Pool pumps could also be powered this way to reduce swimming pool costs. Controlled load prices will be much lower than normal usage rates, but are only applicable for a few hours each day (between 6 and 8). Households can also add a second controlled load with other big appliances. These can be applied for up to 16 hours per day, but the usage rates will be higher than the first controlled load.

Electricity Plans in NSW

Electricity Plans in NSW

The electricity providers in NSW bring a wide variety of different market contracts, usually differentiated by headline discounts or other sign-up incentives, such as ‘bonus credit’ when you sign up online. While some electricity providers offer multiple market contracts for NSW households to choose from, others have a far more concise range. Dodo only has one residential market offer in NSW, while Red Energy, Alinta Energy and Click Energy have two or three. The big three retailers, Origin, AGL and EnergyAustralia, provide three or four market contracts each. These could include both variable and fixed rate plans.

  • Variable rate plans: These market contracts have variable usage rates, meaning the amount you are charged per kWh could increase at your retailer’s discretion. While energy providers tend to review their prices just once a year, they can technically increase their rates any time they want, provided they give you prior notice. This is a good reason why you should pay attention to your bills, because price changes may simply be mentioned in your next statement.
  • Fixed rate plans: These are plans with fixed usage and supply rates for the term of the agreement, usually two years. It effectively means you lock-in a kWh usage and supply rates for the length of the contract. This protects you against increases in prices, but you may find fixed rate plans come with higher rates in the first place as the retailer anticipates future price charges.

There are other electricity providers doing things a little differently in NSW. Pooled Energy, for example, offers specific electricity plans for households with swimming pools, combining its license as an energy retailer with its pool maintaining services – so your electricity retailer is also responsible for cleaning your pool! Meanwhile, Energy Locals gives customers an opportunity to donate to charity via their power pills.

Electricity Discounts in NSW

To make them stand out from the crowd, some electricity plans come with headline-grabbing discounts, usually off usage charges for either paying bills on time, paying by direct debit, getting bills via email, or for signing up online. Discounts of more than 20% were common in NSW before new regulations took effect, and while several retailers still offer various discounts, they now look much more modest and are generally easier to understand. Many retailers have ditched discounts altogether, replaced by bill credits or other incentives.

Other Incentives

If conditional discounts don’t really appeal to you, you will find a range of other sign-up incentives offered by the electricity retailers in NSW. Alinta Energy has a plan that brings a basic subscription to Kayo Sports during the life of the contract, while AGL customers can earn flybuys points and those with Red Energy can collect Qantas Frequent Flyer points for paying their bills on time. It’s also common for retailers to throw $50-$100 in sign-up credit at new customers, especially if they sign up online.

Energy Rewards Programs in NSW

The following electricity providers offer some form of rewards program to customers in NSW, bringing savings on various leisure and social activities, including eating out, accommodation and even theme park tickets.

  • AGL (AGL Rewards)
  • Alinta Energy (Alinta Energy Rewards)
  • CovaU (CovaU Rewards)
  • Red Energy (Red Energy Rewards)

Given that NSW is one of the most competitive energy markets for the retailers, some of these sign-up incentives and rewards programs are not available in other areas.

Energy Rebates in NSW

To help reduce electricity costs, there are a range of different energy rebates available for households in NSW. Customers with low incomes, dependent children and certain medical conditions could be eligible for financial support towards their gas and electricity costs.

How to get the best electricity deals in NSW

To get the cheapest possible deal for your household, you will need to take into consideration all of the factors previously mentioned, including:

  • The type of contract – DMO or market offer
  • How much you pay in usage and supply charges per kWh
  • Whether you have variable or fixed rate usage charges
  • What percentage discount you receive on your bill
  • Whether you have a single rate or time of use tariff
  • Whether you have a controlled load for water heating

When you spell everything out like this, it’s easy to see why many consumers find the subject of energy so confusing. However, in an effort to simplify matters, Canstar Blue’s price comparison report for NSW shows overall estimated prices for the electricity providers mentioned in this report. Based on average energy usage figures and market contract pricing for single rate tariff households on the Ausgrid network, we show that customers could save hundreds of dollars by switching to one of the cheapest offers available. The ‘cheapest’ electricity provider doesn’t automatically mean ‘best’, but if the bottom line is all you worry about then our report is certainly worth a look.

Ultimately, it’s all about educating yourself on the options that are available to you. The energy retailers are required by law to publish all of their price fact sheets online, so use the information gathered in this report and check out the facts and figures with your own eyes. Our NSW customer ratings also offer you an insight into how the big providers in the state are performing in the eyes of those paying the bills, so be sure to keep these details in mind too. Good luck finding a better deal!

About the author of this page

Simon Downes

This page was originally published by Canstar Blue Editor-in-Chief Simon Downes. He’s been writing about energy prices in NSW for more than five years, covering the initial deregulation of the market in 2014, the subsequent influx of new retailers, the confusion around dodgy discounts, and more recently the fallout from new industry regulations designed to make energy plans more transparent. Simon also acts as spokesperson for Canstar Blue and is one of Australia’s most prominent energy industry commentators.

Compare NSW Gas Suppliers

More about NSW Energy Providers

Our electricity provider ratings for NSW saw a number of brands perform well in different areas. These ratings are based on the feedback of more than 2,500 bill-payers in the state.

  • Best Overall: Red Energy was rated best for overall satisfaction, ahead of Alinta Energy and Click Energy.
  • Best Value: Red Energy was also rated best for value for money, leading the way from Alinta Energy and Click Energy.
  • Best for Bill & Cost Clarity: Dodo was rated best for bill & cost clarity, ahead of Red Energy and Origin Energy.
  • Best Service: Red Energy was again rated best for customer service, followed by Alinta Energy and Dodo.
  • Best for Tools & Advice: Origin Energy was the winner for online tools & advice, with AGL and Dodo the next best-rated.
  • Best for Signing Up: Alinta Energy was rated best for ease of sign-up, followed by Red Energy and Dodo.
  • Best for the Environment: Red Energy was rated best for environmental sustainability, leading the way from Origin Energy and Alinta Energy.

Amaysim Energy

While you might know Amaysim best as a mobile phone provider, it’s now working on its rapport in the energy space, providing electricity and gas to not only NSW households, but those in Victoria, South Australia and South East Queensland, too. Worth mentioning is that Amaysim already owns Click Energy, but Amaysim Energy operates independently. Amaysim Energy offers one market offer in NSW, as well as a solar plan, gas plan and a few subscription-based plans. Its market offer has no lock-in contract or exit fees, and is billed monthly. All plans include no ‘confusing’ discounts, replaced with the promise of everyday low prices.

Amber Electric

Amber Electric is a new retailer offering a different pricing model which gives customers access to wholesale energy prices. Instead of discounts or bill credits, Amber’s main draw-card is low rates, however there is a small monthly subscription fee charged. While the the electricity provider is still in its infancy, Amber Electric claims to offer customers a more ‘honest’ approach to pricing.

Bright Spark Power

Bright Spark Power has recently emerged in NSW, giving customers a couple of choices between a fixed rate offer and a plan with variable rates. While its rates seem to be fairly competitive, Bright Spark Power charges an early exit fee so customers will need to make sure they stick it out with the provider for the duration of the benefit period.


Commander operates in Victoria, South Australia and NSW. It’s primarily a business energy retailer, but has added on a residential offering in these states. Currently, Commander is offering a single market contract that comes without any discounts, instead opting for low variable rates.


CovaU is a relatively small energy retailer offering both electricity and gas in NSW and Victoria. Depending on your state, you’ll find different energy plans on offer, with NSW households given a single product to consider for electricity, plus a specific offer for solar customers. CovaU offers a seemingly generous discount that applies to the whole bill and is ongoing.

Diamond Energy

Passionate about renewable energy, Diamond Energy has emerged as a small retailer offering green swinging plans in NSW, QLD, SA and VIC. The retailer owns a few renewable assets and ranks second in Greenpeace’s Green Electricity Guide. While perhaps not the most abundant energy plan provider, its single market offer in NSW will get you a modest discount off your whole bill for combining paying on time, direct debiting and setting up email billing, over a benefit period of two years.

Discover Energy

Discover Energy is a new retailer on the block, servicing customers in New South Wales. Queensland and South Australia. Claimed to be a 100% Australian-owned energy company, Discover Energy claims to “put green at the forefront of the business”. Discover Energy offers highly competitive electricity rates along with a guaranteed discount off usage rates. Discover Energy boldly states it’s a “disruptor of traditional energy supply chain”, promising no lock-in contracts, an app and many other technological feats that sets it apart from its competitors.

Elysian Energy

A retailer specialising in somewhat alleviating bill shock is Elysian Energy. The retailer’s billing method works by customers selecting an amount of energy that is thought to be adequate for a home over the span of a month or fortnight, and then pay a set rate at the end of the period for it. What’s good is that customers are not locked into a contract, so bill-payers can exit at any time without a fee.

Energy Locals

Another relatively new retailer, Energy Locals operates in NSW, QLD, SA and ACT. It’s different in that it offers an option for customers to support a worthy cause of their choosing through their power bills. Energy Locals offers a straight-shooting electricity plan which doesn’t have any “confusing discounts”, as well as some more unique offers. Its membership-based electricity plans require you to pay a monthly fee on top of regular charges to unlock ‘wholesale’ rates.

Enova Energy

Enova Energy claims to be Australia’s first community-owned energy provider, originally only operating on the Essential Energy Network in NSW. Now the retailer has expanded into other parts of NSW. It’s a company that says it focuses on putting local investment back into the community, as well as reducing its carbon footprint. In terms of its energy plans, Enova offers modest pay on time discounts and there are no exit fees for switching.

Future X Power

A new electricity retailer in NSW, south-east Queensland, South Australia and Tasmania, Future X Power has entered the energy market with its sole market offer. Future X Power was previously known for big conditional discounts, however has since opted to concentrate on offering competitive usage and supply rates.

Kogan Energy

Online retail giant, Kogan, has ventured into the energy market by way of its partnership with Powershop. Kogan is currently retailing in Victoria, New South Wales, south east Queensland and South Australia, offering one plan fittingly called ‘Market Offer’. Kogan Energy has a handy app which allows customers to pay bills and check power usage, as well as other useful insights. With such a renowned reputation in the retail space, Kogan Energy aims to “flip the switch on amazing value” in the energy world.


Known formally as Locality Planning Energy, LPE has made its way south into NSW from QLD, offering customers its sole product that comes with variable rates and no exit fees. LPE also offers monthly billing and GreenPower options. LPE is an established power provider in strata and embedded energy networks, but has since shifted to supply electricity to all residential properties.

Mojo Power

In order to sign up to Mojo Power, you’ll need to be a customer in SE Queensland, NSW or South Australia. Mojo Power apparently prides itself on being a company supporting less reliance on the energy grid, offering some of the biggest feed-in tariffs on the market. Mojo has a standard energy plan in addition to its two standard offers available in NSW. Its plans are best suited to customers with smart meters.

Momentum Energy

Momentum Energy is owned by Hydro Tasmania, one of Australia’s largest renewable energy producers. It operates primarily in NSW and VIC, and all products are free from conditional discounts. Momentum has actively criticised big energy discounts for some time and instead focuses on offering competitive rates. While Momentum offers specific deals for renters and solar customers in Victoria, it only offers its most basic electricity plan in NSW.


Nectr is another newcomer to NSW, giving customers a fixed rate deal with no exit fees. Nectr is a company that prides itself on being green energy and renewables focused, offering bill-payers a 100% GreenPower option. Nectr is owned by South Korean-based, multi-billion-dollar solar manufacturer Hanwha Group.

OVO Energy

While OVO Energy may be better known in the UK, it has landed its way into the Australian energy retail scene, bringing with it a plan that boasts unusual benefits. With OVO, customers can expect carbon neutral electricity supply, with the added benefit of 10% GreenPower by default. This provider’s single market offer relies on bill smoothing, rewarding customers with modest interest when their credit is in balance.

Pooled Energy

As its name suggests, Pooled Energy specialises in catered energy plans for swimming pool owners. Only available in NSW, customers with a pool are offered a comprehensive electricity and pool maintenance package, so you pay the same company for cleaning your pool as you do your power bills.


Powerclub is a new electricity retailer operating in NSW, Queensland, South Australia and the ACT, offering access to wholesale energy rates for a fee. This energy provider aims to offer ‘what you see is what you get’, simplified energy, whereby customers can monitor their usage and adjust their habits to ultimately save on their power bills. In order to smooth out unpredictable wholesale price spikes, Powerclub asks you to deposit money into a Powerbank, that replenishes itself when wholesale prices are particularly low.


Backed by energy giant AGL, Powerdirect operates across NSW, QLD, VIC and SA. Its priority has historically been business energy, and that’s what you’ll usually see it marketed as, but it still offers competitive electricity deals, usually in the form of fixed rates for a benefit period of 12 months.


Australia’s greenest energy company according to Greenpeace, Powershop is a carbon-neutral electricity and gas retailer operating in NSW, VIC, QLD and SA. Powershop is a little bit different to other energy providers in that it offers energy in pre-purchased Powerpacks, rather than just charging you at the end of your billing period. Customers can purchase power months ahead of time at reduced prices, with standard packs offered in addition to occasional special promotions. However, for those who don’t like the idea of pre-purchasing power, Powershop also provides a basic plan.


While QEnergy has previously focused more on its business energy offerings, residential customers in NSW, QLD, VIC and SA can sign up to at least one plan. Offering no conditional discounts on any of its products, QEnergy joins the ranks of both big and small retailers trying to ‘simplify the energy industry’. However, it has a habit of changing prices more regularly than most.

ReAmped Energy

ReAmped Energy is a new electricity retailer operating in NSW, QLD and SA, with a mission to be the cheapest, or at least one of the cheapest, options around. With a handful of market contracts, the company is promising to ‘simplify’ the energy industry by removing all conditional discounts and instead giving its customers low rates. ReAmped claims to be 100% online, so is best for those comfortable with signing up and asking any questions online, as well as receiving bills electronically.

Simply Energy

Boasting more than 700,000 electricity customers in NSW, QLD, SA and VIC, Simply Energy is gaining traction for its sometimes unusual electricity offers. In NSW, you’ll find one straight-shooting energy plan with variable rates and a generous guaranteed discount. If you’re a member of NRMA, Simply Energy is offering a larger discount with an ongoing benefit period.


Sumo is a relatively new energy retailer that also doubles up as an NBN provider. This means it offers specific bundles for your home services, with large bill credits available for customers who bundle electricity, gas and internet. When it comes to electricity, it only operates in NSW, VIC and QLD, with a couple of market offers promoted, which all target a variety of households. Sumo also retails gas in Victoria and NSW.

Tango Energy

Tango Energy is a new entrant in the New South Wales electricity market, bringing its signature plan to Sydney (and many other) shores. The company is owned by Pacific Hydro, a company with a large portfolio of renewable energy investments. Customers who are interested in Tango can expect to pay fixed energy rates for 12 months, with open options for payment methods. This plan doesn’t come with any conditional discounts, rather offering reasonably low rates.

1st Energy

1st Energy offers plans in NSW, VIC, QLD, and most recently became the first residential retailer to move into Tasmania, where the state-owned Aurora Energy previously enjoyed a monopoly. Claiming to be a ‘customer-focused retailer’, 1st Energy offers plans with large discounts that it says genuinely reflects business costs. Discounts are often some of the biggest in each state, but of course the biggest discounts don’t always mean the cheapest prices.

Prices from NSW Energy Providers

NSW Electricity Prices

The table below shows the annual costs of the providers on our database. We show one product per retailer, listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 3900kWh/year, meaning the Reference Price is $1,462/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison. Our database may not cover all deals available in your area, and please check retailer websites for up to date information.

Electricity Provider Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Mojo Power All Day Breakfast 30% Less Than Reference Price No conditional discounts $1,017
ReAmped Energy ReAmped Advance 27% Less Than Reference Price No conditional discounts $1,060
Nectr Friends Clean 20% Less Than Reference Price $100 bill credit for new customers $1,067incl. conditional discount
GloBird Energy GloSave 20% Less Than Reference Price 26% Less Than Reference Price for Paying on Time by Direct Debit $1,078incl. conditional discount
Kogan Energy Market Offer 25% Less Than Reference Price No conditional discounts $1,097
OVO Energy The One Plan 24% Less Than Reference Price No conditional discounts $1,114
Powerclub Powerbank Home Flat 24% Less Than Reference Price No conditional discounts $1,115
Energy Locals Online Member 24% Less Than Reference Price No conditional discounts $1,116
Click Energy Flora Plus 23% Less Than Reference Price No conditional discounts $1,126
Sumo Sumo Assure 22% Less Than Reference Price No conditional discounts $1,138
Simply Energy Simply NRMA 21% Less Than Reference Price No conditional discounts $1,151
Bright Spark Power No Contract Electricity 21% Less Than Reference Price No conditional discounts $1,158
CovaU Freedom Plus 20% Less Than Reference Price No conditional discounts $1,164
Powershop Shopper Market Offer 14% Less Than Reference Price 20% Less Than Reference Price for Pre-Payment $1,175incl. conditional discount
Future X Power Smart Flat 19% Less Than Reference Price No conditional discounts $1,179
Tango Energy Home Select 19% Less Than Reference Price No conditional discounts $1,180
Origin Energy Max Saver – Online Special 19% Less Than Reference Price No conditional discounts $1,184
Powerdirect Rate Saver 19% Less Than Reference Price No conditional discounts $1,184
AGL Essentials 18% Less Than Reference Price No conditional discounts $1,194
Discover Energy Smart Saver 18% Less Than Reference Price No conditional discounts $1,196
Commander Market Offer 18% Less Than Reference Price No conditional discounts $1,206
Dodo Market Offer 18% Less Than Reference Price No conditional discounts $1,206
Enova Energy Community Plus 15% Less Than Reference Price 17% Less Than Reference Price for Paying on Time $1,209incl. conditional discount
Momentum Energy SmilePower Flexi 17% Less Than Reference Price No conditional discounts $1,211
EnergyAustralia Total Plan Home 17% Less Than Reference Price No conditional discounts $1,213
Alinta Energy Home Deal 16% Less Than Reference Price No conditional discounts $1,232
Elysian Energy Simple Plan 12% Less Than Reference Price 16% Less Than Reference Price for Paying on Time $1,235incl. conditional discount
Locality Planning Energy Principal Offer 14% Less Than Reference Price No conditional discounts $1,260
1st Energy 1st Saver Equal to Reference Price 13% Less Than Reference Price for Paying on Time $1,266incl. conditional discount
Amaysim Energy Post-paid Electricity 12% Less Than Reference Price No conditional discounts $1,286

Red Energy Living Energy Saver 10% Less Than Reference Price No conditional discounts $1,320
Diamond Energy Everyday Renewable Saver 3% More Than Reference Price 7% Less Than Reference Price for Paying on Time by Direct Debit $1,354incl. conditional discount
Amber Electric Amber Plan Equal To Reference Price No conditional discounts $1,462
QEnergy Home Your Way Equal to Reference Price No conditional discounts
Pooled Energy Market Offer Equal To Reference Price No conditional discounts $1,462
Basic Plan Information Documents

*Price assumes general energy usage of 3900kWh/year. Estimated price includes any conditions discounts that may be available. Pricing based on Ausgrid network in Sydney, but prices differ between distribution areas. September 2020.

NSW Electricity Rates

The following table shows the general usage rates and daily supply charges of the New South Wales electricity providers on our database. We list the rates of the cheapest published deal from each retailer. Rates are for single rate tariffs only. Use our comparison tool for specific rates in your area.

Electricity Provider Electricity Plan General Usage Rate Daily Supply Charge Important
AGL Essentials 24.63¢/kWh 77.58¢/day Basic Plan Information
Alinta Energy Home Deal 23.77¢/kWh 83.60¢/day Basic Plan Information
Amaysim Energy Post-paid Electricity 24.83¢/kWh 87.12¢/kWh Basic Plan Information
Amber Electric Amber Plan 27.41¢/kWh 109.05¢/kWh Basic Plan Information
Bright Spark Power No Contract Electricity 22.45¢/kWh 77.40¢/day Basic Plan Information
Click Energy Flora Plus 21.73¢/kWh 76.23¢/day Basic Plan Information
Commander Market Offer 21.79¢/kWh 97.60¢/day Basic Plan Information
CovaU Energy Freedom Plus 29.37¢/kWh 84.70¢/day Basic Plan Information
Diamond Energy Everyday Renewable Saver 28.49¢/kWh 91.74¢/day Basic Plan Information
Discover Energy Smart Saver 29.48¢/kWh 85.25¢/day Basic Plan Information
Dodo Market Offer 21.79¢/kWh 97.60¢/day Basic Plan Information
Elysian Energy Simple Plan 23.07¢/kWh 104.27¢/day Basic Plan Information
EnergyAustralia Total Plan Home 25.17¢/kWh 113.09¢/day Basic Plan Information
Energy Locals Online Member 21.00¢/kWh 53.00¢/day Basic Plan Information
Enova Energy Community Plus 24.20¢/kWh 80.30¢/day Basic Plan Information
Future X Power Smart Flat 21.94¢/kWh 88.46¢/day Basic Plan Information
GloBird Energy GloSave 20.79¢/kWh 99.00¢/day Basic Plan Information
Kogan Energy Market Offer 19.02¢/kWh 97.37¢/day Basic Plan Information
Locality Planning Energy Principal Rate 23.61¢/kWh 92.90¢/day Basic Plan Information
Mojo Power All Day Breakfast 17.68¢/kWh 89.65¢/day Basic Plan Information
Momentum Energy SmilePower Flexi 22.18¢/kWh 94.89¢/day Basic Plan Information
Nectr Friends 22.77¢/kWh 91.08¢/day Basic Plan Information
Origin Energy Max Saver – Online Special 29.43¢/kWh 86.10¢/day Basic Plan Information
OVO Energy The One Plan 22.22¢/kWh 67.65¢/day Basic Plan Information
Pooled Energy Market Offer 29.52¢/kWh 86.38¢/day Basic Plan Information
Powerclub Powerbank Home Flat 20.05¢/kWh 80.44¢/day Basic Plan Information
Powerdirect Rate Saver 23.44¢/kWh 73.85¢/day Basic Plan Information
Powershop Shopper Market Offer 21.90¢/kWh 108.60¢/day Basic Plan Information
QEnergy Home Your Way 27.76¢/kWh 103.81¢/day Basic Plan Information
ReAmped Energy ReAmped Advance 18.99¢/kWh 87.51¢/day Basic Plan Information
Red Energy Living Energy Saver 25.60¢/kWh 88.11¢/day Basic Plan Information
Simply Energy Simply NRMA 28.61¢/kWh 93.61¢/day Basic Plan Information
Sumo Sumo Assure 20.90¢/kWh 88.55¢/day Basic Plan Information
Tango Energy Home Select 22.77¢/kWh 79.97¢/day Basic Plan Information
1st Energy 1st Saver 27.13¢/kWh 108.90¢/day Basic Plan Information

Rates from Ausgrid network in Sydney. Rates last updated September 2020. Use our comparison tool for specific details in your area.

More about NSW Energy Networks

Electricity in Sydney

Due to its sheer size and population, the city of Sydney is supplied by two electricity distribution networks – Ausgrid and Endeavour Energy. Ausgrid covers a large part of Sydney’s households and major city area, while Endeavour takes care of the city’s west. Electricity rates can vary between the distribution networks, so you could be paying more or less for power than your friends two streets away on the other network. Outside of Sydney, many areas are covered by the Essential electricity network.

Sydney suburbs on the Ausgrid network

Sydney suburbs on the Ausgrid electricity network include:

  • Avalon
  • Bondi
  • Chatswood
  • Coogee
  • Cronulla
  • Hornsby
  • Hurstville
  • Manly
  • Mona Vale
  • Narellan
  • Newtown
  • Redfern
  • Surry Hills
  • Sutherland
  • Town Hall
  • Windsor
  • Zetland

Sydney suburbs on the Endeavour network

Sydney suburbs on the Endeavour electricity network include:

  • Auburn
  • Blacktown
  • Camden
  • Campbelltown
  • Fairfield
  • Hoxton Park
  • Kellyville
  • Kings Park
  • Lindcome
  • Liverpool
  • Mount Druitt
  • Narellan
  • Parramatta
  • Penrith
  • Rouse Hill
  • Ryde
  • Windsor

Electricity in Newcastle

Like other highly-populated parts of NSW, if you live in Newcastle or the surrounding areas, you’ll have quite a few electricity providers to choose from. Like Sydney, Newcastle is on the Ausgrid electricity network.

Here are the main suburbs covered by the Ausgrid network in Newcastle:

  • Adamstown
  • Broadmeadow
  • Callaghan
  • Carrington
  • Cooks Hill
  • Hamilton
  • Hexham
  • Islington
  • Jesmond
  • The Junction
  • Kotara
  • Lambton
  • Maryville
  • Mayfield
  • Merewether
  • New Lambton
  • Newcastle
  • Wallsend
  • Waratah
  • Wickham

Electricity on the Central Coast

The Ausgrid network also covers the NSW Central Coast, which includes the following suburbs:

  • Avoca Beach
  • Bateau Bay
  • Bouddi
  • Box Head
  • Copacabana
  • The Entrance
  • Erina
  • Ettalong
  • Gosford
  • Hardys Bay
  • Killcare
  • Kincumber
  • Lake Munmorah
  • Long Jetty
  • Moonee
  • Ourimbah
  • Somersby
  • Terrigal
  • Tuggerah
  • Umina
  • Woy Woy
  • Wyong

Electricity in Wollongong

Wollongong falls on the Endeavour electricity network, including the following suburbs:

  • Albion Park
  • Austinmer
  • Bellambi
  • Bombo
  • Bulli
  • Coledale
  • Coniston
  • Corrimal
  • Dapto
  • Fairy Meadow
  • Figtree
  • Gerringong
  • Helensburgh
  • Jamberoo
  • Keiraville
  • Kiama
  • Oak Flats
  • Stanwell Park
  • Thirroul
  • Towradgi
  • Wollongong

Electricity in Coffs Harbour

Coffs Harbour is on the Essential electricity network. Suburbs in this area include:

  • Coffs Harbour
  • Boambee
  • Corindi
  • Emerald Beach
  • Moonee Beach
  • Red Rock
  • Toormina
  • Woolgoolga

Electricity in Wagga Wagga

Wagga Wagga is on the Essential electricity network. Here are the major suburbs in Wagga Wagga and the surrounds:

  • Ashmont
  • Bourkelands
  • Estella
  • Forest Hill
  • Glenfield Park
  • Kooringal
  • Lake Albert
  • Mount Austin
  • Springvale
  • Tatton
  • Tolland
  • Turvey Park
  • Wagga Wagga

Electricity in Maitland

Maitland is on the Ausgrid electricity network, covering the following suburbs and surrounds:

  • Bolwarra
  • Largs
  • Lochinvar
  • Lorn
  • Rutherford
  • Thornton
  • Woodberry

Electricity in Bathurst

The Essential Energy electricity network covers Bathurst, including the following suburbs:

  • Abercrombie Estate
  • Eglington
  • Gormans Hill
  • Kelso
  • Llanarth
  • South Bathurst
  • Windradyne

Electricity in Shoalhaven

The Shoalhaven region falls on the Endeavour Energy electricity network. Here are the major towns and suburbs in Shoalhaven:

  • Bawley Point
  • Bendalong
  • Currarong
  • Kangaroo Valley
  • Manyana
  • Milton
  • Nowra
  • Sanctuary Point
  • Shoalhaven Heads
  • Ulladulla

Electricity in Tamworth

Famous for its country music festival, Tamworth is situated on the Essential Energy electricity network. Here are the main suburbs covered by the Essential Energy network in Tamworth:

  • Calala
  • East Tamworth
  • Hillvue
  • North Tamworth
  • South Tamworth
  • Taminda
  • West Tamworth

Electricity in Port Macquarie

Port Macquarie falls on the Essential Energy electricity network. Some of the suburbs and neighbouring towns include:

  • Camden Haven
  • Crescent Head
  • Flynns Beach
  • Gordon Street
  • Kempsey
  • King Creek
  • Sancrox
  • Shelley Beach
  • Town Beach

Frequently asked questions

Canstar Blue surveyed 12,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who live in New South Wales, have an electricity account, and pay the bills – in this case, 2,529 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.







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