Canstar Blue’s annual review of business electricity providers compares AGL, EnergyAustralia, Origin, Alinta Energy, Ergon Energy, Red Energy and Synergy on factors including customer service, bill & cost clarity, online tools & advice, payment plan options, value for money and overall customer satisfaction.
See our Ratings Methodology.
Electricity is one of the biggest overheads for many Australian businesses, particularly in light of rising energy prices. In fact, almost two fifths of the businesses we surveyed (39%) said they tried to save energy where possible. As any business owner knows, running a successful company requires finding the best supplier at a competitive price. The same, of course, goes for energy. Why pay more for a service than you need to?
While many businesses look to cut back on running costs, only a small percentage of survey respondents (26%) said their business has made a conscious effort to use less power in the last year. 12% of businesses have also invested in tools to monitor and understand their energy usage, with 24% cutting back on power usage during COVID-19. Only 31% of business owners believe they get a good deal on electricity, despite a minimal 12% taking the initiative to switch providers in an effort to save money.
The needs of businesses are different to those of residential customers, so where do you even begin comparing energy providers for business? Well, Canstar Blue annually surveys hundreds of Australian small businesses, asking them to rate their energy company across key criteria like customer service, billing & cost clarity, payment plan options, online tools & advice, value for money and – ultimately – overall satisfaction. You’ll never really know how good or bad an energy company is until you sign up and find out for yourself, but our review provides a helpful guide because the ratings are based on the real-world experiences of business customers just like you. So, what did we find this year?
Canstar Blue’s 2021 business electricity review saw seven major providers compared and rated in the following order for overall customer satisfaction:
Taking over from Alinta Energy’s back-to-back wins is Red Energy, claiming top spot as the best-rated business electricity provider, scoring five stars across all research categories with the exception of online tools and advice. Red Energy scored five stars for self-service, payment plan options, customer service and value for money, in addition to overall satisfaction.
An honourable mention also goes to AGL. Finishing in second place overall, AGL was the only provider to achieve a five-star rating in online tools and advice, in addition to availability of payment which it shared a five-star rating with Red.
The average quarterly electricity bill for the businesses we surveyed this year was $1,140, which is a big chunk of change no matter what type of business you’re in. The good news, however, is that there are many energy providers all desperate for your… business. So, read on as we provide details about the seven energy providers compared in this report, in addition to several others also worthy of consideration.
Business energy has become big ‘business’ to electricity providers in Australia, not least because the usage needs of business customers are generally a lot higher than your typical household’s. While some providers publish specific energy rates for business customers, many instead operate on a personalised basis where rates are tailored or negotiated based on the specific customer’s needs.
In addition to the major energy providers, there a number of retailers that primarily or exclusively serve business customers, including:
The advantage of these retailers is that they specialise in and understand the needs of business electricity customers. In addition to standard retail services, some of these energy companies also undertake energy audits for customers to help them understand how they can manage their energy usage. They may also provide personal account managers so you always have a specific contact to get in touch with. Of course, if you’re not interested in these extras and services, and you’re simply looking for the cheapest price, you’ll need to shop around and get quotes from multiple providers.
Let’s now take a look at what the seven major providers in our 2021 review have to offer, as well as those business-focussed providers already mentioned.
Red Energy’s business plans mirror its residential offerings. In its line-up is one standard plan with no exit fees, or another plan that give customers the opportunity to earn Qantas points upon sign-up and paying bills in full. Business customers can also choose to have their gas supplied through Red Energy.
AGL’s set of business electricity plans are similar to those offered to residential customers. Its plan range includes the Business Super Saver and Business Flexible Saver products. The first is a fixed rate contract with low rates, while the second has variable rates.
Origin Energy has three market offers for business customers. One product comes with a fixed rates on your power bill, which means prices are guaranteed for 12 months. The other plan comes with variable rates for a benefit period of one year, while the last product is a basic plan with rates the same as the Reference Price/VDO.
Small business customers have the option of signing up to Alinta Energy. If you’re a SME (small to medium enterprise) in NSW, VIC, QLD or SA, Alinta’s range extends to provide electricity and gas, while WA-based businesses can also be supplied dual fuel, which includes gas.
EnergyAustralia is another power retailer that offers business customers a similar range of products to residential customers. Its offers include Total Plan, Carbon Neutral and Business Balance. Rates, fees and discounts vary across different locations, so be sure to check EnergyAustralia’s price fact sheets for more details.
A new entrant to Canstar Blue’s ratings this year is Ergon Energy. Servicing customers in regional Queensland, Ergon offers a complete range of options to suit a variety of businesses, including small to large, solar and farming tariffs. Ergon Energy tends to offer one plan for small business customers, which features variable rates, no exit fees and no paper billing fees.
Heading west is Perth power provider Synergy, which slings three plans to prospective business customers. Each product comes with unique selling points for businesses, including discounts for bundling with natural gas.
QEnergy specialises in business electricity for small and medium-sized businesses within NSW, VIC, QLD and SA. It also has residential energy plans on offer. Businesses looking to sign up to QEnergy have a few plans to choose from, with differing sign-up criteria and multiple tariff options. Something that makes QEnergy stand out for small businesses is its commitment to energy-efficiency and sustainability.
Blue NRG has a distinct focus on SMEs (small to medium-sized enterprise) in Victoria, NSW and South Australia. This retailer first launched in Victoria in 2012, but has since expanded to the aforementioned states. It doesn’t appear to offer discounts, bill credits or sign-up incentives, but in exchange customers don’t pay credit card fees. The website prompts you to contact the provider directly for a quote.
Commander is first and foremost a business electricity retailer in South Australia, Victoria and NSW, although it does also service residential addresses. With this retailer, you’ll score the best value by bundling your electricity with other services, such as office phone plans and internet. Commander is currently offering a market offer, as well as a plan equal to the Reference Price/VDO.
While Powerdirect has made an obvious effort to advertise its residential electricity plans in recent times, what this retailer is better-known for is its business energy services. Backed by AGL, it operates across Victoria, NSW, Queensland and South Australia. Powerdirect appears to have one plan available for Aussie businesses, the Business Discount Saver, which comes with a guaranteed discount on your total bill.
Shell Energy is a business power supplier offering services in wholesale electricity, gas as well as environmental energy solutions. Shell acquired fellow business provider ERM Power in 2019, and is now one of Australia’s largest business electricity suppliers. It has deals for small to large businesses, including a long list of energy services such as solar, demand response and power monitoring.
Next Business Energy has been powering Australian businesses since its launch in 2014. It is privately listed, in its own words “100% Australian operated energy”, and services businesses in NSW, QLD, VIC, SA and the ACT. Signing up to this retailer will also give you access to Nextconnect, it’s energy tracking and management app.
Aside from Synergy, the energy providers in our 2021 report mainly consist of retailing electricity to businesses in QLD, NSW, VIC, SA and the ACT. Energy markets outside of these areas face tighter regulations, and subsequently have fewer suppliers.
Businesses in Perth and the surrounding areas can only choose their electricity company if they are deemed ‘contestable’. That is, they consume more than 50mWh of electricity per year (that’s approx. 137 kWh/day). Contestable customers have several options, including:
Perth business customers that use less than 137kWh per day however, have no choice but to sign up with Synergy. This will include many small restaurants, cafes, stores and the like. Similarly, customers do not have much choice outside of Perth, with most areas only supplied by Horizon Power. For more, see our WA Energy guide.
Tasmania’s electricity retail market remains fairly tightly-regulated, which means it isn’t bustling with competition. Unless you have a large business that consumes lots of energy, your only options remain Aurora Energy – the government-owned electricity and gas retailer – or newer entrants to the market, 1st Energy and Future X Power. Large businesses using more than 150mWh/year may have other options. For more details, see our Tasmania Energy Guide.
Only very large companies can choose their electricity supplier in the Northern Territory. For most customers, Jacana Energy is the only option. Business tariffs are government regulated in the NT and include a flat rate tariff called the ‘Everyday Business’. It also offers a unique tariff called ‘Business 6 to 6’, which applies a higher rate from 6am through to 6pm and a lower rate from 6pm to 6am. This makes the plan a particularly attractive tariff for businesses that operate at night. Some specialised tariffs may also apply for charity organisations and caravan parks.
While businesses on the Energex network in the Brisbane area of south-east Queensland have lots of energy retailers to choose from, those on the Ergon Energy network in regional areas do not have a lot of choice. In most cases, businesses in these areas will have to sign up with Ergon Energy, although in some locations, QEnergy may be an alternative. It’s best to call QEnergy directly to see if the retailer is available in your area.
Having the ability to choose your electricity provider can be both a blessing and a curse. On the one hand, it means retailers will offer competitive deals to win your custom. While on the other hand, it means you need to be proactive and regularly compare retailers to ensure you’re still getting the best deal on electricity. The moment you take your power costs for granted, the moment you fall into the trap of paying too much. And that’s where many Aussie businesses now find themselves.
If you have not compared electricity providers recently, then your energy bills could be unnecessarily cutting into the bottom line of your business. The question then is, which electricity company is best? While Red Energy won this year’s award for having the most satisfied business customers, all of the major retailers that featured in this year’s report are perfectly viable electricity providers, albeit with different prices, features and other incentives.
Remember that every business is unique, and the needs of your company may be different to those of another. What’s important is that you understand how your business uses power, you think about what you could do to be more energy-efficient, and regularly shop around to ensure you’re on the best deal that suits your business. Even if you think you’re already on a good deal, it never hurts to look around.
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This page was written and is regularly updated by Canstar Blue’s Energy Editor, Jared Mullane. He’s an expert in all things utilities, including electricity, gas and water, helping to make complicated subjects easier to understand for consumers. A trained journalist, Jared is usually one of the first to break energy-related news, whether it’s the latest changes in the industry, price movements, or the next best deal you need to know about.
The amount of electricity a business consumes will depend on its size, hours of operation, energy efficiency and overall power usage needs. In Australia, small businesses will use between 13,000 and 36,000 kilowatt hours (kWh) of electricity per year, depending on location, distribution network and the type of tariff the business is connected to.
According to Energy Consumers Australia, the average cost of electricity for a small business will cost between $5,500 and $8,650 a year. These average prices are based on small businesses using 20,000 kWh per annum on a specific tariff. There are many factors that will contribute to costs, including the size of the business and its level of operation or energy needs, what type of tariff it is connected to, location and how efficient it is.
The Australian Bureau of Statistics (ABS) reported that businesses use 154,439 gigawatt-hours of electricity per year, with a price tag of approximately $20.2 billion.
While there’s no concrete electricity bill that will apply for all businesses, there are some averages of annual costs across each state. Energy Consumers Australia reported that South Australian business customers pay the most in annual electricity bills, while Tasmanian businesses pay the least.
Canstar Blue surveyed 2,107 Australian small to medium-sized business owners or decision makers (i.e. the main decision maker for the small business) across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have an electricity account that they use for business and their business pays for – in this case, 695 small business owners/decision makers.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
Winner: Alinta Energy
Winner: Alinta Energy
Winner: Origin Energy
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