Canstar Blue’s annual review of electricity and gas providers compares AGL, Alinta Energy, ActewAGL, Dodo, EnergyAustralia, GloBird Energy, Lumo Energy, Momentum Energy, Origin, Red Energy and Simply Energy on their bill & cost clarity, customer service, value for money and more.
See our Ratings Methodology.
GloBird Energy has soared its way to the top of our ratings for dual fuel providers in Australia for the very first time. GloBird earned five-star reviews for value for money, customer service, ease of sign-up and overall satisfaction, leading the way from 10 other energy retailers.
If you can pay for your electricity and gas with just the one provider – rather than two – it makes perfect sense, right? Well, only if you’re getting a good deal from that one retailer. When it comes to energy, it’s all too easy to ‘set and forget’ and end up paying too much, so you’ll need to keep your eyes peeled and regularly compare your options. Dealing with just the one provider for both electricity and gas may even increase your chances of becoming complacent, but as long as you’re getting a good deal, it could prove financially beneficial – and of course convenient.
Comparing electricity plans can be confusing, so throwing gas prices into the mix will make it even more difficult. That’s why Canstar Blue provides an annual review of electricity and gas (dual fuel) providers to help you make a better-informed decision. We’ve canvassed the opinions of more than 2,500 households across the country to produce the customer satisfaction ratings table you see above, with providers rated on factors including service and value for money. We want to give you a good idea of how these providers are rated by their existing customers, so you can decide whether or not you want to join them! Not all of these retailers operate in all parts of the country – and some only sell electricity in certain areas – so read on for specific details for your state.
Here are the best electricity and gas providers in Australia as rated by customers in Canstar Blue’s latest satisfaction survey:
GloBird Energy emerged a clear winner of our 2022 electricity and gas providers review, scoring five stars from customers across many research categories. It was four stars overall for Momentum Energy, Red Energy, Dodo and Alinta Energy, with Origin, EnergyAustralia, Lumo Energy, AGL, Simply Energy and ActewAGL all scoring three stars overall.
Australian-owned retailer, GloBird Energy, was the only provider in our electricity and gas review to score five stars for overall satisfaction, as well as value for money and ease of sign-up. It also scored five stars for its customer service. The Melbourne-based retailer strives itself on providing an alternative to the bigger energy companies across Victoria, New South Wales, Queensland and South Australia. It also spruiks conditional discounts and is often competitively-priced across the states that it serves.
At a time when power prices are a hot political issue, you won’t be surprised to learn that value for money was found to be one of the greatest drivers of customer satisfaction identified from the survey, followed by customer service and overall satisfaction. Just because you’re getting a cheap price doesn’t necessarily mean you’re getting good value from your retailer if it doesn’t respond to your emails or pick up the phone in a timely manner. That’s why our ratings are helpful because they provide a real-world insight into what you can expect from the providers compared. You’ll never know how good, or bad, an energy provider is until you sign up, so this is as close as you’ll get.
Keep in mind that – while our ratings include 11 of the most prominent electricity and gas retailers – you may find others operating in your area. Read on for details.
Here are some sponsored deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Ausgrid energy network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
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18% Less than reference price |
$1,067 Price/year (estimated) |
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18% Less than reference price |
$1,141 Price/year (estimated) |
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Here are some sponsored deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
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16% Less than VDO |
$1,092 Price/year (estimated) |
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8% Less than VDO |
$1,203 Price/year (estimated) |
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12% Less than VDO |
$1,072 Price/year (estimated) |
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Here are some sponsored deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from our referral partners†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
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19% Less than reference price |
$1,103 Price/year (estimated) |
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7% Less than reference price |
$1,354 Price/year (estimated) |
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Here are some sponsored deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
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8% Less than reference price |
$1,579 Price/year (estimated) |
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21% Less than reference price |
$1,361 Price/year (estimated) |
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New South Wales has become one of the most competitive states for the energy providers, with several now offering households both electricity and natural gas, helped by the deregulation of the electricity market in 2014 and the natural gas market in 2017. It’s expected that other retailers will follow suit in offering gas in the years to come, but for now NSW customers can choose from the following dual fuel providers:
Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are some of the cheapest gas deals on our database for NSW. These estimated annual costs are based on the Jemena Gas Network in Sydney and yearly gas usage of 18,542MJ, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of lowest estimated cost. This table includes products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Victorians currently have the greatest choice when it comes to electricity and gas providers, with the big three – AGL, Origin and EnergyAustralia – becoming increasingly challenged by several smaller suppliers that continue to chip away at their market share. The following offer both electricity and gas packages in Victoria.
Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are some of the cheapest gas deals on our database for VIC. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830MJ, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of lowest estimated cost. This table includes products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
South Australians have fewer electricity and gas options to choose from than households in other states, but there is still healthy competition if you choose to get both energy sources from one retailer.
Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are some of the cheapest gas deals on our database for SA. These estimated annual costs are based on the Australian Gas Network in Adelaide and yearly gas usage of 11,875MJ, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of lowest estimated cost. This table includes products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
In Queensland, there are only a handful of retailers that offer dual fuel electricity and natural gas plans. These are AGL, Alinta Energy, CovaU, Discover Energy, GloBird Energy, Origin and Red Energy. They provide natural gas across much of south east and parts of regional Queensland, but when it comes to electricity, Ergon Energy remains the sole retailer in regional areas. In the Brisbane area, there are more than 35 electricity providers competing for customers, helped by the lifting of price regulations in 2016.
Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are some of the cheapest gas deals on our database for QLD. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of lowest estimated cost. This table includes products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
There are currently just seven electricity retailers operating across Tasmania, namely Aurora Energy, 1st Energy, CovaU, Elysian Energy, Energy Locals, Future X Power and Glowpower. The Tasmanian energy market allows for other retailers to compete for customers, but so far only six have decided to take on government-owned Aurora. When it comes to gas, Aurora is joined in competition by Tas Gas.
Here are the published electricity deals from the retailers on our database for Tasmania. These cost estimates are based on a household with an annual electricity usage of 6,775kWh/year for a residential customer on a single rate tariff at a selected postcode in Tasmania, but prices will vary depending on your circumstances. Use our comparison tool for a more specific comparison in your area. This table includes featured products from referral partners. Our database may not cover all deals available in your area, and please check retailer websites for up to date information.
The Western Australia energy market is rather more complicated than the eastern states, with just one electricity provider in the Perth area (Synergy) and just one in regional areas (Horizon Power). However, several companies now compete for gas customers – namely Origin, AGL, Kleenheat, Alinta Energy and Simply Energy.
Read more: What’s cheaper: Electricity or Gas?
Buying electricity and gas from the same provider certainly makes life a little easier, but you should only do so if you’re getting a good deal. Like signing up for any energy plan, be sure to read the fine print, including details of any conditional discounts that may be available for getting a dual fuel package from the same provider. It’s pretty common for the retailers to offer sign-up bonuses with dual fuel packages, including discounts for paying bills on time, by direct debit, or for receiving bills via email. You could also get a rebate on your first bill by signing up online.
To make sure you’re getting a good deal overall, it is good to compare a wide range of electricity and gas plans from different providers, and always read their energy price fact sheets for the specific details on charges, fees and conditions.
Your electricity and gas bills will be made up of two main charges:
If you’re a small household that doesn’t use much energy, pay particular attention to the supply charges of your gas and electricity plans as these could make up a higher proportion of your overall costs. On the other hand, if you’re a large household with medium to high energy usage, pay particularly close attention to the usage charges.
Electricity and gas prices can change frequently, so regardless of which provider you go with, be sure to regularly review your options and don’t be afraid to call your retailer and ask for a better deal.
This page was written and is regularly updated by Canstar Blue’s energy content producer, Kelseigh Wrigley. As a qualified journalist, Kelseigh aims to light the way for everyday Aussies, helping them find a better deal on their energy plan. Whether it’s value for money, new incentives, deals on gas or solar, Kelseigh is keen to help customers put money back in their pockets.
Do I get separate gas and electricity bills?Generally, your energy retailer will send you two separate bills for your electricity and gas, as each bill will have its own account number. Depending on your energy retailer, you may receive your electricity bill monthly, while your gas bill could come quarterly, for example.
You will receive two separate bills for electricity and gas given that your electricity and gas meters are read by different distribution companies at different times. These distribution companies then pass on the readings to your retailer for billing purposes. As a result, it’s most likely that you will receive gas and electricity bills at different times.
On paper, gas can be an incredibly viable option to power your home, but it has limited utility, while electricity can generate power for almost any application. Aside from rates, you should also take into consideration how much certain gas or electric appliances cost to purchase, and whether the running costs are worth the investment.
Paying for electricity and gas with the same retailer does not necessarily mean you’ll be saving on your overall energy costs. In some cases, energy providers offer incentives on dual fuel plans, such as double up discounts, but they could still end up being more expensive in the long run than taking out electricity from one retailer and gas with another. That’s why it’s imperative to compare electricity and gas plans separately to ensure you’re getting competitive deals on both counts.
Some energy retailers may offer additional discounts for combining your electricity and gas, while others may provide other sign-up incentives, like customer rewards. Discounts aside, it’s always a good idea to check the fine print of each plan to make sure you’re not missing out on cheaper usage rates. However, in some cases, a discount could be the point of difference in choosing one provider over another, particularly if the usage rates are already competitive.
The table below shows which retailers sell both electricity and gas – and in which states. Note that we only show the states where the retailer sells both electricity and gas. They may sell electricity only in other areas.
| Electricity and Gas Retailer | States | Dual fuel? |
|---|---|---|
| AGL | Victoria, NSW, South Australia, Queensland | |
| Origin | Victoria, NSW, South Australia, Queensland, ACT | |
| EnergyAustralia | Victoria, NSW, South Australia, ACT | |
| Red Energy | Victoria, NSW, South Australia, Queensland, ACT | |
| Alinta Energy | Victoria, NSW, South Australia, Queensland | |
| Dodo | Victoria, NSW | |
| Simply Energy | Victoria, NSW, South Australia | |
| Discover Energy | NSW, South Australia, Queensland | |
| Lumo Energy | Victoria, South Australia | |
| Momentum Energy | Victoria | |
| GloBird Energy | Victoria, NSW, South Australia, Queensland | |
| Sumo | Victoria, NSW | |
| Powershop | Victoria, NSW | |
| CovaU | Victoria, NSW, Queensland, South Australia, ACT | |
| ActewAGL | NSW, ACT | |
| Aurora Energy | Tasmania | |
| 1st Energy | Victoria | |
| Kogan Energy | Victoria | |
| Tango Energy | Victoria |
AGL is a household name in the Australian retail energy market, offering electricity and gas plans to customers in VIC, NSW, QLD and SA. AGL offers a wide range of electricity plans. Some products feature sign-up incentives and customer rewards. Customers looking for a relatively high feed-in tariff are also in luck with AGL.
Origin continues to be one of the country’s leading dual fuel providers, offering numerous plans in VIC, NSW, QLD, SA and ACT. Customers have the option of choosing a plan that locks in rates for a benefit period of 12 months, meaning they will not change during this period. Aside from natural gas plans, Origin also offers solar plans and LPG services across most of Australia.
EnergyAustralia is one of the ‘big three’ energy retailers in the country, offering a wide variety of electricity and gas plans to customers in VIC, NSW, QLD, SA and ACT. Like AGL and Origin, EnergyAustralia offers plans with competitive gas supply and usage rates, as well as decent solar feed-in tariffs. All of EnergyAustralia’s plans have no confusing discounts or sign-up incentives, just the promise of ‘great low rates’, which are fixed for 12 months.
Red Energy has continuously held the title of best-rated electricity provider in NSW for many years now, highlighting the retailer’s commitment to providing Aussies with great service. Red Energy offers electricity and gas deals in VIC, NSW, QLD, SA and ACT which offer a generous amount of frequent flyer points. For gas customers, Red Energy provides natural gas plans with relatively competitive rates.
Alinta Energy is a major electricity and gas provider in NSW, VIC, QLD and SA, which has proved to be a challenge to the big three – AGL, Origin and EnergyAustralia. Moving away from big conditional discounts, Alinta Energy now focuses on straightforward plans with low electricity rates and no confusing gimmicks.
Dodo sells both electricity and gas plans to customers in NSW and VIC. Known primarily for telco, Dodo Power & Gas has maintained fairly competitive electricity prices, and has a decent variable rate market offer which has no confusing discounts. From time to time, Dodo also offers double up discounts for those looking to purchase electricity and gas together, as well as internet.
Simply Energy boasts a portfolio of over 500,000 customers in NSW, QLD, SA and VIC, with dual fuel plans for each of these states with the exception of QLD. Simply Energy has teamed up with each state’s auto clubs to provide customers with generous anniversary credits for eligible members, plus other incentives like free movie tickets. Simply Energy only offers gas plans that are bundled with an electricity plan, where further discounts apply off gas usage rates if bills are paid on time.
Discover Energy is best known as a ‘green energy provider’ but is now building a solid reputation in the retail energy market with electricity and gas plans in NSW, QLD and SA. The retailer claims to be 100 per cent Aussie-owned, and provides a range of plans with no exit fees. Its sole market offers have a guaranteed discount off usage charges, which varies depending on the state.
Lumo Energy services customers after combined electricity and gas plans in VIC and SA. Owned by Snowy Hydro, Lumo Energy offers a simplified range of deals, aimed at certain households. Lumo Energy also provides electricity and gas plans that are particularly great for renters or customers who move frequently in SA, with no connection or reconnection fees. The retailer has a rewards program, however does not offer much in the way of solar-related products.
Owned by Hydro Tasmania, Momentum Energy has fast become one of Australia’s biggest renewable energy producers. Dual fuel plans are on offer to customers in Victoria only, and has steered away from large discounts, instead focusing on competitive rates. Natural gas plans come with no credit card or exit fees, similar to its electricity deals, and may offer a signup bonus credit off the first gas bill, depending on the plan.
GloBird Energy has emerged as a serious contender for electricity and gas plans in Australia. GloBird Energy bases its model on cheap energy prices and big savings, rather than GreenPower options or helpful online tools. Claimed to be 100 per cent Australian-owned, GloBird Energy offers discounts as well as highly competitive gas and electricity prices. However, GloBird Energy has been criticised in the past for changing its power prices more often than other retailers.
As the retail arm of the renewable generation assets company, Pacific Hydro, Tango Energy offers dedicated green and dual fuel plans to households in Victoria. Its ‘green’ plan offers 100 per cent GreenPower included as part of the plan, while its dual fuel offer spruiks big savings for customers that pre-pay for their electricity. However, Tango Energy’s dual fuel offer is online only and residents will need to agree to direct debit payments and e-billing.
Sumo is another emerging gas and electricity retailer, at times offering great credits for customers in Victoria and NSW looking to double up. Aside from being an energy retailer, Sumo Power is also an NBN provider, which is handy for households that want to take advantage of its bill credits for bundling services, including internet with electricity and gas. With its electricity and gas plans, Sumo offers reasonable bill credits, as well as zero exit fees on its regular market offer plans.
Powershop offers both electricity and gas to customers in Victoria and NSW. However, gas plans are only available to customers who sign up to electricity as well. Powershop previously operated under an unconventional billing model, allowing customers to pre-purchase Powerpacks, as opposed to receiving regular energy bills. However, the retailer has now reverted back to a more traditional approach, which comes as a 100 per cent carbon neutral plan.
CovaU is a fairly small energy retailer offering both electricity and gas to customers in NSW, QLD, Victoria, SA and ACT. Many of CovaU’s energy plans offer households guaranteed discounts with a middle of the range solar feed-in tariff. While CovaU doesn’t offer much in the way of gas plans, the retailer does give customers access to a range of rewards including exclusive deals and sign-up incentives.
Customers in Victoria have access to electricity and gas deals from smaller retailer, 1st Energy. Its power plans offer guaranteed discounts off the usage charges and usually spruiks some kind of add-on incentive, such as food vouchers or bill credits. Its gas product in the state is quite similar, however it also throws in a pay-on-time discount.
ActewAGL provides dual fuel options for customers in both NSW and ACT, which have guaranteed discounts for combining electricity and gas. Although ActewAGL only services the Essential Energy distribution network, prices will vary depending on where customers live. Additionally, ActewAGL also provides, sells and installs solar-related products with a standard feed-in tariff, plus GreenPower options for environmentally conscious customers.
Aurora Energy is the only electricity provider in Tasmania allowing customers to combine with a gas plan. Aurora Energy offers households straightforward energy prices, along with no significant discounts or sign-up gimmicks. Customers with Aurora Energy have multiple tariff options which all come with different usage and supply charges, some of which are vastly cheaper than others. Aurora Energy also offers LPG services and provides GreenPower options.
It’s Canstar Blue’s mission to help you find a better deal on both electricity and gas. We do this in a number of ways, including price comparison tables for electricity, as well as our customer satisfaction ratings for both electricity and gas providers across Australia. Simply navigate the menu at the top of this page and select either electricity or gas in your state.
Our website helps you compare both electricity and gas providers on important factors like bill & cost clarity, customer service and value for money. Thousands of Australian consumers have taken part in our annual ratings to help you find a better deal.
You can also compare electricity and gas providers with our unique ‘value score’ feature which lists plans based on which offer the best overall value, rather than just the cheapest prices, based on our expert research and methodology. Enter your postcode into our selector, fill out a short questionnaire about your energy requirements, and you’ll see a selection of plans available in your area.
For more information on our value score, see our pricing and value score methodology.
Our survey of more than 2,500 households found:
Canstar Blue surveyed 12,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have the same energy retailer for their electricity and natural gas, and they pay the bills – in this case, 2,823 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
Winner: Red Energy
Winner: Momentum Energy
Winner: Momentum Energy
Winner: Simply Energy
Winner: Red Energy
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