Compare QLD Electricity Providers

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Canstar Blue’s review of Queensland electricity providers compares Alinta Energy, Red Energy, Click Energy, Origin, AGL and EnergyAustralia on their customer service, bill & cost clarity, tools & advice, focus on environmental sustainability, ease of sign-up, value for money and overall satisfaction.

See our Ratings Methodology.

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Most Satisfied Customers | Alinta Energy

Alinta Energy has made it three years at the top of our customer satisfaction ratings for electricity providers in south-east Queensland. It achieved five-star reviews for its ease of sign-up, bill & cost clarity, customer service, environmental sustainability, value for money, online tools & advice overall satisfaction, leading the way from Red Energy, EnergyAustralia, Click Energy, AGL and Origin.

Fact Checked Fact Checked

Alinta makes it three years as best-rated electricity provider in QLD

Energy has been a hot topic in recent years, and Queenslanders are no strangers to high electricity bills, especially when it comes to summer and the cost of air conditioning. But the good news is that the QLD electricity market is almost unrecognisable from just a couple of years ago, with several new retailers to pick from and competition becoming fierce. While many Queenslanders continue to pay for power with one of the big three providers, many have turned to an increasing number of smaller players promising a better deal and superior service. So, what should you do? In this report, we list QLD electricity providers based on their customer satisfaction, while offering a detailed electricity buying guide for the Sunshine State, and revealing which companies currently have the cheapest prices in our database.

We want to give you as much information as possible to help you make an informed decision about your next electricity provider. The improved competition in Queensland is certainly good news, and seems to have put a downward pressure on electricity prices. But with the increased marketing and claims of big savings, finding the right power company for your needs has become a tougher challenge. That’s where our comparison can help as we have rated QLD electricity providers based on the real-world experiences of their customers. This year, almost 1,500 households have given us their views. Read on for details.

QLD Electricity Deals

Here are some sponsored deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from our referral partners†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Best QLD Electricity Providers

alinta energy logo

Here are the best energy providers in QLD as rated by customers in Canstar Blue’s latest satisfaction survey:

  1. Alinta Energy
  2. Red Energy
  3. EnergyAustralia
  4. Click Energy
  5. AGL
  6. Origin Energy

It’s a fantastic result for Alinta Energy to top the ratings for three years on the spin, having only launched in the Sunshine State back in 2017. It’s certainly made a big impact with one of the most competitive deals in the Brisbane area, while also ticking the right boxes in respect of customer service. This year, Red Energy and EnergyAustralia were the closest challengers with four stars for overall satisfaction, head of Click Energy, AGL and Origin Energy on three stars.

Read on as we explain everything you need to know about these six electricity providers, and how to get a better deal from them. But first, why not take a look at a selection of great deals from our database.

QLD Electricity Plans

Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision. The next three tabs feature products exclusively from AGL, EnergyAustralia and Origin.

Here are the AGL Energy plans on our database for SE QLD. These are products from a referral partner†. These costs are based on the Energex energy network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the EnergyAustralia plans on our database for SE QLD. These are products from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Origin Energy plans on our database for SE QLD. These are products from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

QLD Electricity Providers

Alinta Energy

Alinta Energy is one of the biggest electricity and gas suppliers in the southern states of Australia, and gas retailers in Western Australia, but is still a relatively new addition to SE QLD. Alinta is now owned by Hong Kong-based conglomerate Chow Tai Fook Enterprises but remains headquartered in Sydney, with another large office in Perth. In terms of electricity retail, Alinta keeps things relatively simple with just one or two market offers in each state that it serves, plus a specific solar product for Queenslanders. Alinta’s electricity plans previously came with significant discounts off usage charges but following the introduction of new industry regulations, its plans now come with lower rates and no discounts. One deal brings a specific offer for sports fans, shown below. There are no lock-in contracts or exit fees. Rates are variable. Alinta has also recently launched a rewards program which brings savings on things like movie tickets and other attractions, electronics and even jewellery!

  • The best-rated provider in our QLD electricity ratings for the third year in a row, Alinta Energy scored five stars across all categories, including bill & cost clarity, value for money, ease of sign-up and overall customer satisfaction.

Red Energy

Red Energy is another relatively new retailer in Queensland and also making a good impression. Having dominated our NSW electricity ratings for several years now, Red Energy also arrived in SE QLD in 2017 and has more recently become just the third gas supplier in the state alongside AGL and Origin. Owned by the renewable energy generation company Snowy Hydro, Red Energy’s big selling point is its partnership with Qantas which sees customers collect Frequent Flyer points for money spent on energy. Red Energy has earned a solid reputation for good customer service, reflected by its continued success in NSW, as well as its consistently positive performance in QLD.

  • Red Energy managed to take out four stars for overall satisfaction, customer service, bill & cost clarity, online tools & advice, environmental sustainability and value for money. It only received three stars in one category, which was for ease of sign-up.

EnergyAustralia

EnergyAustralia has drastically changed it product offers in SE Queensland in recent times, removing several deals promoting conditional discounts and instead now focusing on fixed rate plans that are competitively priced without the need for customers to meet conditions like paying on time. The first fixed rate plan has no discounts but rates locked in for 12 months, while the other fixed rate plan comes with an unconditional discount. EnergyAustralia’s third offer simply matches the Reference Price for Queensland. All EnergyAustralia plans are said to be carbon neutral for customers who opt in (you’ll need to check the EA website for details). The company helpfully publishes estimated monthly costs for all its plans online so you’ll have an idea of what you’ll pay before signing up.

  • Taking out the bronze medal this year, EnergyAustralia scored four stars for overall satisfaction and most other research categories, but did pick up five stars on environmental sustainability.

Click Energy

Claiming that its online business model helps keep costs low, Click Energy has been a consistently-strong performer in our electricity provider ratings in recent years. Now owned by popular phone and internet operator Amaysim – now also an energy retailer – Click typically provides one standard market offer in Queensland, but the product made publicly available could vary from time to time. Click Energy is also one of few QLD providers to offer solar specific products with seemingly generous feed-in tariffs. Though you’ll have to check the specific details to make sure that the feed-in tariff benefit compensates for the usage rates paid. Click Energy’s plans come with variable rates, no contract terms, or exit fees. The retailer is also known to offer various sign-up incentives, including bill credit and even gift cards. However, it has moved away from the big, often confusing, discounts that it previously offered.

  • Click Energy recorded a three-star review for overall customer satisfaction, in addition to four stars on value for money and ease of sign-up. It rated three stars in all other areas.

AGL

Energy giant AGL typically brings two electricity market offers to the table in south-east QLD, with varying benefits and conditions based on personal preferences. The Essentials plan freezes rates for 12 months and the Essentials Saver plan comes with variable rates. AGL has at times offered a specific solar product for Queenslanders with solar panels, delivering one of the biggest feed-in tariffs in the market. AGL’s customers can also earn flybuys points, with one point awarded for every $1 they spend on energy. Those who sign up online can also bank up to 5,000 bonus points over 15 months.

  • AGL received three stars for overall satisfaction, value for money and bill & cost clarity. The retailer received four stars in all other research areas, including customer service and ease of sign-up.

Origin Energy

Origin Energy recently relaunched its entire product range following the introduction of new, tougher industry regulations designed to make energy plans simpler and easier to compare. Despite previously offering several products with large conditional discounts which only lasted for a year or two, Origin now promotes three main market offers, all free of conditional discounts and instead just promising competitive rates. The first plan packs the lowest rates. The other plan is suited to those that want more flexibility in their billing and payments, carrying slightly higher rates in exchange. Origin Basic is the retailer’s most ‘basic’ plan, which has the same rates as the Reference Price. Origin is also one of Australia’s leading solar retailers, with specific plans for customers who own solar panels.

  • Finishing bottom of the ratings this year, Origin scored three stars for overall satisfaction, value for money and bill & cost clarity. However, it received four stars for customer service, ease of sign-up, online tools & advice and environmental sustainability.

All of the electricity retailers mentioned above also provide standard contracts in Queensland. These are default energy plans that customers will be on if they have never switched providers, or haven’t taken up another offer in several years.

QLD Energy Providers

Here is a list of energy providers in South East Queensland.

Canstar Blue’s electricity comparison service includes pricing from all of these providers. These companies only operate in South-East Queensland. Ergon Energy is the only electricity retailer in regional Queensland, which we’ll come to shortly. Use our free comparison tool to compare a range of energy plans from retailers in your specific area.

What is the DMO and Reference Price?

This report talks about the new Reference Price for energy, but what exactly is it? Well, in July 2019, tough new industry regulations took effect designed to simplify energy plans and the way consumers compare. Part of the change was that a new, cheaper Default Market Offer (DMO) was introduced that saw customers on expensive standing offers automatically switched onto the cheaper tariff. This resulted in notable savings for these customers, but the DMO also now acts as a Reference Price from which all products must now be compared. The Reference Price is consistent across all retailers, so you can be sure the percentage savings referenced (either more than or less than the Reference Price) genuinely indicate the true value of a plan, as opposed to the previous way of doing thing whereby discounts were all applied to different base rates.

About the QLD Electricity Market

Queensland Electricity Market

It’s important to understand that, when it comes to electricity, Queensland is split into two very different geographical areas. In 2016, the Queensland Government deregulated the electricity market in the south east of the state, meaning that the energy companies are now free to set their own products, prices and conditions – a move designed to increase competition and put downward pressure on prices. Households in Brisbane and the surrounding areas have been able to switch electricity providers since 2007 when ‘Full Retail Competition’ was introduced, but price regulations meant there was little or no cost benefit in doing so. Now the level of competition between providers has increased dramatically and consumers are being presented with all manner of sign-up and ongoing incentives to switch.

Meanwhile, it’s a case of ‘as you were’ for the rest of Queensland, as the state Government continues to control electricity pricing, with Ergon Energy the only provider for regional areas. To summarise:

  • In SE Queensland, electricity prices are now deregulated, meaning the energy retailers set their own plans and prices, with consumers in places such as Brisbane, Ipswich, Toowoomba, the Gold Coast and Sunshine Coast able to switch to retail market offers from up to 20 different providers. However, some QLD households remain on standard electricity contracts and are therefore likely to be paying more than they need to. If you live in these areas and still have a default electricity contract, you should contact your provider and ask about your options.
  • In regional areas of Queensland, energy prices remain regulated by the Queensland Competition Authority and households do not get to pick their provider, with Ergon Energy the default retailer in places like Bundaberg, Rockhampton, Townsville, Cairns, Mount Isa and other regional areas in between. Customers in these areas are still on regulated contracts, with the terms and conditions set out by law. Electricity costs in regional Queensland are subsidised by the state Government to ensure households do not end up paying considerably more than those in SE QLD.

SE QLD is covered by the Energex electricity network, while most of regional QLD is on the Ergon network. A small area around Goondiwindi on the NSW border in southern QLD falls onto the Essential Energy network, which covers huge parts of rural NSW.

QLD Electricity Distributors Merge

2016 was also a significant year for the Queensland electricity market as the state Government decided to merge its two electricity distributors – Ergon Energy and Energex. In addition to providing retail services throughout regional Queensland, Ergon Energy is also the energy distributor, meaning it is responsible for managing and improving the vast network infrastructure which delivers power to homes and businesses. Energex is the electricity distributor for SE QLD. The state-owned companies have been brought together under parent company Energy Queensland, based in Townsville.

QLD Electricity Generation & Power Stations

The Queensland Government continues to play an integral role in the generation of electricity in the state. It owns a wealth of coal-fired and gas turbine power stations scattered across Queensland, plus hydroelectric stations and solar and wind farms.

State-owned energy companies returned $2.3 billion into the Government’s coffers in dividends and tax payments in 2017.

Electricity Contracts in QLD

Queensland Electricity Contracts

With so many electricity providers operating in SE Queensland, households have a wide range of plans to choose from. The vast majority of market electricity contracts come with variable rates, meaning that the retailer can adjust prices at any time. However, some retailers provide fixed rate deals whereby customers can lock in rates that do not change for one or two years, offering some protection against price increases.

While AGL, Origin and EnergyAustralia dominate the SE QLD market – with 80+% market share according to the Australian Energy Regulator’s (AER) latest industry report – other companies are starting to make their presence known, with Alinta Energy and Red Energy the two most notable additions to the state in recent times. Meanwhile, Powershop gives its customers the opportunity to save on bills in the long-run with the sale of future ‘power packs’ through its online store. The idea is that you can purchase electricity ahead of time at reduced rates. The catch is that you’ll have to log on to the website at least once a month to get the best deals, but for proactive energy-users, it may be worth the effort.

Solar Plans in QLD

Most electricity plans in Queensland come with a feed-in tariff for solar customers. However, the feed-in tariffs in QLD can vary dramatically between providers. The good news is that, given QLD has the highest solar penetration rate in Australia, the retailers are competing to offer the most favourable rates possible. This means various solar specific plans for Queenslanders and feed-in tariffs of up to 20c per kWh.

QLD Electricity Charges Explained

Whether you’re on a standard or market electricity contract – or have a variable or fixed rate product – it is hugely important that you understand all of the different costs that make up your power bills. The two main charges that make up your bills are supply and usage charges:

  • Supply charges are what you’ll need to pay simply for being connected to the electricity grid. This ongoing daily charge applies regardless of how much electricity you use. You may also see supply charges referred to as ‘service charges’ on bills. Households in Brisbane and the surrounding areas will typically pay around $1.20 a day in supply charges.
  • Usage charges are what you pay for your actual electricity consumption. These are the costs that you could reduce by paying close attention to your usage habits and making even some subtle changes. Electricity usage rates in SE QLD can vary greatly, from as low as 28c per kWh with some plans, up to about 37c.

For households with high energy requirements, usage charges will generally make up the majority of your overall costs. However, lower usage households should pay particular attention to supply charges as these will likely make up a higher proportion of your overall costs.

Electricity Discounts in QLD

Discounts were previously the main marketing tool of energy retailers in Queensland, but following changes to industry regulations in 2019, most have moved away from discounts and instead compete to offer the lowest base prices, or other sign-up incentives like bill credits. Some retailers still offer discounts, which are generally dependent on paying bills on time or by direct debit. Some providers also provide an additional discount if customers receive their bills via email instead of post.

Energy Rebates in QLD

With the average electricity bill in Queensland around $1,600 a year, this will be putting a huge financial pressure on some customers. As such, the Queensland Government provides energy rebates for eligible seniors and pensioners. The Electricity Rebate could knock as much as $340 off a customer’s annual power bill. Concessions may also be available for Health Care Card holders. Contact your retailer for details.

Electricity Tariffs in QLD

Queensland Electricity Tariffs

In addition to a growing number of electricity plans, households in SE QLD can also consider a number of tariff options that may better-suit their usage habits. An electricity tariff relates to the pricing structure of an energy plan. All power plans have a fixed daily charge for the supply of power to the premises, but the rates that you pay for electricity usage can vary significantly depending on when you use power. The two primary tariffs in Queensland are known as single rate and time of use.

A single rate tariff means households are charged the same amount for electricity whatever time of day they happen to use it, while time of use tariffs can have multiple prices depending on when you use power. Time of use tariffs come with ‘peak’ and ‘off-peak’ rates – with electricity more expensive during periods of high demand – as well as ‘shoulder’ rates for times in between. While single rate tariffs can be used with any type of energy meter, households will need a smart meter or interval meter to access a time of use tariff.

In Queensland, the following electricity tariffs are available. Remember that prices in SE QLD are set by the retailers, with those in regional areas set by the Queensland Competition Authority.

  • Tariff 11 – this is the standard residential electricity tariff in Queensland, whereby customers pay the same usage rate for each unit of electricity consumed – measured in kilowatt hours (kWh) – regardless of the time of day.
  • Tariff 12 – this is a time of use tariff and alternative to Tariff 11. With it, households pay a different price for usage depending on the time of day – and potentially even the time of year – with electricity often most expensive in summer.
  • Tariffs 31 and 33 – these are ‘economy’ tariffs which can be used to power high usage appliances such as hot water systems and pool pumps. You may also see them referred to on bills as ‘controlled load’ or ‘dedicated circuit’ on your bills. Households must first be on either Tariff 11 or 12 before being able to access Tariffs 31 or 33. Households on single rate tariffs can also benefit from a controlled load.

Other, less common QLD electricity tariffs include Tariff 14 (Demand) and Tariff 35 (Smart Control).

If you have a smart meter, there could be savings to be had on a time of use tariff. However, you first need to understand the different pricing structures to find a deal that works for you. Switching to a time of use tariff and still using lots of electricity when prices are highest in the early evening could prove a financially costly mistake.

Where can you find the cheapest electricity prices in SE Queensland?

While our customer satisfaction ratings offer an insight into the ‘value for money’ electricity providers in SE Queensland are deemed to offer (i.e. price versus the quality of service you receive), Canstar Blue also calculates electricity prices for households to show which providers deliver the cheapest overall costs to customers. ‘Cheapest’ doesn’t automatically mean the ‘best’, but for a helpful guide on electricity prices in Brisbane and the surrounding areas, consult our dedicated cost comparison report. You will notice there is a huge difference in costs between providers, so it’s a smart move to regularly shop around.

What to consider when choosing an electricity provider

Electricity Providers Queensland

Picking a new electricity provider is not a simple decision, but the good news is that most companies offer plans with no contract agreements – or at least no exit fees – meaning you can easily switch if things don’t work out as you had hoped (i.e. they prove too expensive or their service isn’t up to scratch). Our customer reviews offer a helpful insight into how existing customers rate the biggest operators in SE Queensland – and our electricity database shows where you can find the cheapest rates in the Brisbane area – but you will only really know an energy company once you have signed up to it. However, here are some things to consider before doing so, and some questions you may want to consider:

  • Do you want a variable or fixed rate electricity plan? Remember that fixed rate plans come on a one or two-year contract but offer some protection against price changes. Variable rate plans, on the other hand, can change prices at any time.
  • What are the usage and supply charges? Your electricity bill will consist of usage charges for the power that you use, plus supply charges simply for being connected to the grid. Supply charges in SE QLD are typically around $1.20 per day, but can vary significantly. The cheapest usage rates for general usage will typically be around 28-29 cents per kWh. Rates during other times will likely be lower on time of use tariffs. While you may find supply charges lower than $1.20 a day, these may be compensated for by high usage rates, so it pays to get to know these charges to help you find a better deal.
  • What fees could you be charged? Some energy plans have no exit fees, but others may charge you if you want to break your agreement early. Plenty of other fees could also be applied if you miss a payment or move home, for example. Connection and moving fees are common, so make sure you know what you will be paying if you’re renting a home and are likely to move before the end of your contract.
  • What discounts are available? Most electricity plans offer some kind of discount for paying on time, by direct debit, for signing up online, or receiving bills via email. Find out what you need to do to qualify for the discount and make sure it’s something you’ll be able to fulfill. Remember that the plans with big headline discounts don’t always work out the cheapest overall and that failing to meet the conditions means you will be left to pay a much higher price.
  • What is the contract length and benefit period? It can be easy to sign up to an electricity plan without realising that you’re being locked into a contract with exit fees, so be sure to check these details carefully. In the case of discounts, be sure that you check how long the benefit period lasts because once it expires you’ll be left paying more.

All energy companies are required by law to publish price fact sheets for each of their products, where you will be able to find the answers to these questions, and also check the usage and supply charges you will pay. However, these documents are not always the easiest to interpret, so don’t be afraid to pick up the phone and ask for some straight answers to straight questions.

As an energy customer, you have consumer rights, so if you’re not happy with your existing agreement, make sure you contact your retailer and seek a resolution. If you decide to switch providers, you have a 10-day cooling off period to change your mind without incurring any fees. When comparing offers, be sure to check the costs you’ll be charged, and keep our customer ratings in mind. Everyone wants cheap prices, but good customer service can be just as important. The Queensland electricity market has never been so competitive, so be sure to take advantage of this and find a better deal.

About the author of this page

Simon Downes

This page was originally published by Canstar Blue Editor-in-Chief Simon Downes. He’s been writing about electricity prices in Queensland for more than five years, covering the initial deregulation of the market in 2016, the influx of new retailers and competitive offers, dodgy discounts, and more recently the fallout from new industry regulations designed to make energy plans more transparent. Simon also acts as spokesperson for Canstar Blue and is one of Australia’s best-known energy retail commentators.

Compare QLD Gas Suppliers

More about QLD Energy Providers

Our electricity provider ratings for QLD saw a number of brands perform well in different areas. These ratings are based on the feedback of over 1,400 bill-payers in the state.

  • Best Overall: Alinta Energy was a clear winner for overall customer satisfaction, ahead of Red Energy and EnergyAustralia.
  • Best Value: Alinta Energy was also rated best for value for money, again leading the way from Click Energy and EnergyAustralia.
  • Best Service: Alinta Energy was rated best for customer service, followed by EnergyAustralia and Red Energy.
  • Best for Bill & Cost Clarity: Alinta Energy was also deemed best for bill & cost clarity, closely followed by Red Energy and EnergyAustralia.
  • Best for the Environment: EnergyAustralia was rated best for environmental sustainability, followed by Alinta Energy and Red Energy.
  • Best for Signing Up: Alinta Energy was clearly rated best for ease of signing up, ahead of Click Energy and EnergyAustralia.
  • Best for Tools & Advice: Alinta Energy was the best-rated for online tools & advice, with AGL Energy and EnergyAustralia next in line.

Amaysim Energy

There’s a good chance you’ve heard of Amaysim before, but what you may not know is that the phone plan provider is also now offering energy plans to households in QLD, NSW, VIC and SA. Amaysim also owns another power brand, Click Energy, which has become one of the biggest challengers across the state in recent years. However, the two retailers operate independently, with Amaysim offering a few residential market offers in QLD, including one specifically aimed at Queenslanders who have solar panels, promising a competitive feed-in tariff, as well as subscription-based plans. Like Click Energy, Amaysim previously boasted big headline discounts, but now all plans come with no conditional discounts, lock in contracts or exit fees, with monthly billing available.

Amber Electric

Amber Electric is another small retailer operating in south east QLD. Amber claims to bring a more ‘honest’ approach to electricity, by giving customers access to wholesale energy prices for a monthly subscription fee. The company operates under Energy Locals and is heavily focused on green energy, offsetting the carbon impact of customers’ electricity usage through the purchase of carbon certificates.

CovaU

The latest electricity retailer to enter the Sunshine State is CovaU, known predominately as a multi-utility provider, including gas, insurance and mobile services. The energy provider tends to list two market offers in each state it operates in, with a solar-specific plan for those customers with PV systems. CovaU currently retails electricity and gas in NSW, Victoria and Queensland.

Diamond Energy

Ranked second in Greenpeace’s Green Electricity Guide, Diamond Energy is a smaller retailer with a strong focus on environmental sustainability, available in QLD, NSW, SA and VIC. The electricity provider has earned this title through its many investments into renewable energy generators. In QLD, its single residential market offer comes with a modest pay on time, direct debit and email billing discount off your whole bill. This discount lasts the length of the two-year billing period.

Discover Energy

New retailer, Discover Energy, has emerged as a no-nonsense electricity provider that offers low rates across Queensland, New South Wales and South Australia. Depending on where you live, Discover Energy offers two or three market offers in each state, along with a default plan. Discover Energy has established itself as 100% Australian-owned and run by innovators and IT geeks – disrupting the way conventional energy retailers sell their plans.

Dodo

While most of us will have vague memories of Dodo’s early 2000s TV ads offering budget internet plans, what might shock you is that in the present day, Dodo Power & Gas has become one of the biggest ‘second tier’ residential energy retailers. Owned by Vocus Communications – which also owns telco brands iPrimus and Commander – Dodo Power is available across QLD, NSW, VIC and SA, Dodo’s single market offer plan comes with no discounts, just reasonably competitive rates and no exit fees.

Elysian Energy

Established in Victoria, Elysian Energy is now in the sunshine state, offering Queenslanders a different way of paying for power. Elysian Energy mirrors a phone plan as it gives customers a fixed rate for a certain amount of power, which is based on the size of a household’s energy needs.

Energy Locals

Energy Locals is another environmentally-conscious energy retailer offering electricity plans across QLD, NSW, SA and ACT. A quirk of the brand is that it gives customers the ability to have a portion of their costs donated to a worthy cause of their choosing. The structure of Energy Locals plans is also slightly unusual, as you’re required to pay a monthly fee in addition to your regular rate, in order to gain access to ‘wholesale rates’. Whichever plan you choose, Energy Locals says all the power you use is 100% carbon offset. The retailer is Australian-owned, set up by the former retail boss of EnergyAustralia who apparently had enough of life working for a big power company.

Future X Power

Future X Power services households in south east Queensland, NSW, SA and Tasmania. This provider’s plan works as you might expect, whereby you’ll choose between monthly and quarterly billing and pay for your usage and supply when your bill rolls in. Future X Power promises a ‘transparent and empowering energy retail experience’ through its sign-up and customer service.

Glow Power

Another retailer to enter the QLD market is Glow Power, a Victorian based company which claims to bring transparent and honest pricing to customers. With a sole market offer available, it’s the pay on time discount that sets it apart from the rest, offering big savings off electricity usage charges.

Kogan Energy

Online retailer Kogan.com has launched its energy brand, Kogan Energy. With just one plan available in Queensland, the Market Offer, it usually brings great value without the need for conditional discounts. Provided to you by established energy retailer Powershop, on this plan you’ll receive customer service from Powershop’s team rather than Kogan itself. As is the trend these days, Kogan’s Queensland offer comes with no lock-in contract or exit fees.

LPE

LPE (Locality Planning Electricity) was originally a power retailer for strata and embedded energy networks (i.e. apartment blocks and other housing complexes), but has recently made moves in offering electricity to residential properties in south-east Queensland. Currently, LPE has a single market plan called its ‘Principal Offer’, by which the company boldly claims the “best rates upfront with no confusing discounts”. The plan has no contract terms or exit fees and comes with the option of monthly billing.

Mojo Power

Smart meter owners in south-east QLD and NSW have the option of signing up to Mojo Power. With a seemingly generous feed-in tariff on its market plan, the retailer claims to encourage less reliance on the grid. Mojo Connect is the power provider’s straight-shooting market plan, offering no discounts or contract term. Although it’s not a prerequisite, customers will get the most out of Mojo Power if they are connected to a smart meter as the company prides itself on electricity monitoring and transparent pricing.

OVO Energy

New retailer to the QLD market is OVO Energy, one of the UK’s leading power companies. With OVO, customers can expect carbon neutral electricity supply, with the added benefit of 10% GreenPower by default. This provider’s single market offer relies on bill smoothing, rewarding customers with modest interest when their credit is in balance.

Powerclub

Powerclub has just emerged in Queensland, giving customers access to wholesale electricity rates that are published every 30 minutes. You’re expected to pay an annual fee and deposit money into your personal ‘Powerbank’, which kicks in when wholesale rates spike, and replenishes when they are low. This retailer is also offering energy in NSW, SA and the ACT.

Powerdirect

Supported by big three energy provider AGL, Powerdirect has electricity plans across QLD, NSW, VIC and SA. While Powerdirect has a strong focus on business energy retail, it’s still offering residential customers in the aforementioned states competitive plans. Its market offer in QLD offers a generous guaranteed discount off usage and supply charges, with the benefit period lasting 24 months.

Powershop

Ranked Australia’s greenest energy company by Greenpeace, Powershop takes its commitment to sustainable energy seriously, even promising its customers their electricity usage will be offset by the purchase of renewable energy certificates, making the retailer 100% carbon neutral and therefore appealing to those who take sustainability seriously. Powershop is a unique electricity provider in that its plans work on a pre-pay basis. Customers can purchase power packs months ahead of time at (sometimes) discounted rates. The retailer is also known to offer special promotional packs designed to help proactive customers save even more. If pre-paying doesn’t work for you, Powershop also offers a standard plan with reasonable prices.

QEnergy

QEnergy has historically focused more on business energy, but in recent years it has expanded to residential offerings in QLD, NSW, VIC and SA. The retailer has two offerings in south-east Queensland, both 0% discount plans, with the only difference being that one of them requires customers to set up direct debit payments. Whilst QEnergy claims to be simplifying the energy industry, it does have a habit of changing its prices more often than other providers.

ReAmped Energy

New to the market, ReAmped Energy is promising a completely digital sign-up and customer experience in QLD and NSW. It has two market offers in QLD, both of which have no discounts, but instead offer quite competitive base rates. Along with a spattering of other new providers, ReAmped aims to ‘simplify’ the energy industry by being completely transparent and offering one of the cheapest plans in the south-east Queensland market.

Simply Energy

Customers who want to sign up to Simply Energy in QLD can choose from a diverse range of power plans based on personal preferences. Most plans have discounts, and of those plans, the biggest discount goes to RACQ members who sign up to its dedicated plan. The provider also offers plans in NSW, VIC, SA and ACT.

1st Energy

Making headlines as the first residential energy provider to challenge Aurora Energy’s monopoly of the Tasmanian energy market, 1st Energy is a retailer offering plans not only in Tassie, but in QLD, NSW and VIC, too. Queensland customers can expect to see generally high pay on time discounts for a benefit period of two years. Perhaps worth mentioning is that 1st Energy claims to give its customers rates that “actually reflect the real cost of doing business”.

Prices from QLD Energy Providers

QLD Electricity Prices

In the table below, we compare prices on the Energex network. This is everywhere from the Sunshine Coast to the Gold Coast, including Brisbane and Ipswich. We show one product per retailer, listed from the lowest priced estimate first. See here for information on the Reference Price, which in this comparison assumes general energy usage of 4600kWh/year, meaning the Reference Price is $1,508/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison. Our database may not cover all deals available in your area, and please check retailer websites for up to date information.

Electricity Provider Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
ReAmped Energy ReAmped Advance 28% Less Than Reference Price No conditional discounts $1,089
Elysian Energy Super Simple Plan 27% Less Than Reference Price No conditional discounts $1,100
Mojo Power All Day Breakfast 26% Less Than Reference Price No conditional discounts $1,112
GloBird Energy GloSave 19% Less Than Reference Price 25% Less Than Reference Price for Paying on Time by Direct Debit $1,124incl. conditional discount
Nectr Friends Clean 17% Less Than Reference Price $100 credit for new customers $1,149incl. conditional discount
Sumo Sumo Assure Advantage 20% Less Than Reference Price No conditional discounts $1,201
Kogan Energy Market Offer 20% Less Than Reference Price No conditional discounts $1,205
Powerclub Powerbank Home Flat 20% Less Than Reference Price No conditional discounts $1,208
OVO Energy The One Plan 18% Less Than Reference Price No conditional discounts $1,235
Energy Locals Online Member 17% Less Than Reference Price No conditional discounts $1,244
Future X Power Smart Flat 17% Less Than Reference Price No conditional discounts $1,249
AGL Essentials 17% Less Than Reference Price No conditional discounts $1,251
CovaU Freedom Plus 17% Less Than Reference Price No conditional discounts $1,252
Origin Energy Go 17% Less Than Reference Price No conditional discounts $1,252
Simply Energy Simply RACQ 17% Less Than Reference Price No conditional discounts $1,252
EnergyAustralia No Frills 17% Less Than Reference Price No conditional discounts $1,255
Powerdirect Rate Saver 16% Less Than Reference Price No conditional discounts $1,267
Click Energy Flora 15% Less Than Reference Price No conditional discounts $1,282
Locality Planning Energy Mates Rate 15% Less Than Reference Price No conditional discounts $1,283
Powershop Shopper Market Offer 9% Less Than Reference Price 15% Less Than Reference Price for Pre-Payment $1,285incl. conditional discount
Discover Energy Smart Saver 14% Less Than Reference Price No conditional discounts $1,291
Alinta Energy Home Deal 14% Less Than Reference Price No conditional discounts $1,297
Glow Power Everyday Saver Equal to Reference Price 14% Less Than Reference Price for Paying on Time $1,298
1st Energy 1st Saver Plus 3% Less Than Reference Price 13% Less Than Reference Price for Paying on Time $1,319incl. conditional discount
Diamond Energy Everyday Renewable Saver 2% More Than Reference Price 8% Less Than Reference Price for Paying on Time by Direct Debit $1,388incl. conditional discount
Red Energy Living Energy Saver 7% Less Than Reference Price No conditional discounts $1,410
Dodo Market Offer 4% Less Than Reference Price No conditional discounts $1,453
Amber Electric Amber Plan Equal to Reference Price No conditional discounts $1,508

QEnergy Home Your Way Equal To Reference Price No conditional discounts $1,508
Basic Plan Information Documents

*Price assumes general energy usage of 4600kWh/year. Estimated price includes any conditions discounts that may be available. Pricing based on Energex network in Brisbane, but prices differ between distribution areas. October 2020.

QLD Electricity Rates

Here is a table showing the general usage rates and daily supply charges of the Queensland electricity providers on our database. We list the rates of the cheapest published deal from each retailer. Rates are for single rate tariffs only. Use our comparison tool for specific rates in your area.

Electricity Provider Electricity Plan General Usage Rate Daily Supply Charge Important
AGL Essentials 19.94¢/kWh 91.48¢/day Basic Plan Information
Alinta Energy Home Deal 19.56¢/kWh 108.90¢/day Basic Plan Information
Amber Electric Amber Plan 24.23¢/kWh 124.80¢/kWh Basic Plan Information
Click Energy Flora 19.92¢/kWh 100.14¢/day Basic Plan Information
CovaU Freedom Plus 23.38¢/kWh 108.90¢/day Basic Plan Information
Diamond Energy Everyday Renewable Saver 24.59¢/kWh 107.25¢/day Basic Plan Information
Discover Energy Smart Saver 26.28¢/kWh 82.01¢/day Basic Plan Information
Dodo Market Offer 22.89¢/kWh 109.51¢/day Basic Plan Information
Elysian Energy Super Simple Plan 16.50¢/kWh 93.50¢/day Basic Plan Information
EnergyAustralia No Frills 22.00¢/kWh 80.30¢/day Basic Plan Information
Energy Locals Online Member 19.00¢/kWh 73.00¢/day Basic Plan Information
Future X Power Smart Flat 19.35¢/kWh 98.30¢/day Basic Plan Information
GloBird Energy GloSave 17.82¢/kWh 110.00¢/day Basic Plan Information
Glow Power Everyday Saver 23.75¢/kWh 113.30¢/day Basic Plan Information
Kogan Energy Market Offer 16.97¢/kWh 116.23¢/day Basic Plan Information
LPE Mates Rate 18.96¢/kWh 112.50¢/day Basic Plan Information
Mojo Power All Day Breakfast 16.32¢/kWh 99.11¢/day Basic Plan Information
Nectr Friends Clean 19.47¢/kWh 96.69¢/day Basic Plan Information
Origin Energy Go 19.87¢/kWh 92.54¢/day Basic Plan Information
OVO Energy The One Plan 19.25¢/kWh 95.70¢/day Basic Plan Information
Powerclub Powerbank Home Flat 17.77¢/kWh 96.19¢/day Basic Plan Information
Powerdirect Rate Saver 20.19¢/kWh 92.58¢/day Basic Plan Information
Powershop Shopper Market Offer 20.83¢/kWh 112.06¢/day Basic Plan Information
QEnergy Home Your Way 23.77¢/kWh 113.51¢/day Basic Plan Information
ReAmped Energy ReAmped Advance 16.49¢/kWh 90.55¢/day Basic Plan Information
Red Energy Living Energy Saver 22.44¢/kWh 103.40¢/day Basic Plan Information
Simply Energy Simply RACQ 24.75¢/kWh 101.22¢/day Basic Plan Information
Sumo Sumo Assure Advantage 18.70¢/kWh 93.50¢/day Basic Plan Information
1st Energy 1st Saver 22.64¢/kWh 125.40¢/day Basic Plan Information

Rates from Energex network in Brisbane. Rates last updated October 2020. Use our comparison tool for specific details in your area.

More about QLD Energy Networks

Electricity in Brisbane

If you live in Brisbane, your electricity is supplied through the Energex network. With just one network covering the whole city, this means electricity rates are consistent across all areas of Brisbane. So, if you’re an Origin customer on the north side, you’ll pay the same basic rates as another Origin customer on the south side, for example. However, rates will naturally vary between retailers. Here are the main suburbs covered by Energex in Brisbane:

  • Ascot
  • Auchenflower
  • Bowen Hills
  • Brighton
  • Brisbane
  • Chermside
  • Dutton Park
  • East Brisbane
  • Enoggera
  • Fortitude Valley
  • Greenslopes
  • Hamilton
  • Highgate Hill
  • Holland Park
  • Indooroopilly
  • Kangaroo Point
  • Kelvin Grove
  • Lutwyche
  • Manly
  • Moorooka
  • Mount Gravatt
  • New Farm
  • Newmarket
  • Newstead
  • Paddington
  • Petrie Terrace
  • Rochedale
  • Sandgate
  • South Brisbane
  • Stones Corner
  • Sunnybank
  • Teneriffe
  • The Gap
  • Wavell Heights
  • West End
  • Windsor
  • Wishart
  • Woolloongabba

Electricity on the Sunshine Coast

The Energex electricity network covers the QLD Sunshine Coast, which includes the below suburbs:

  • Balmoral Ridge
  • Buderim
  • Caloundra
  • Coolum
  • Cotton Tree
  • Curramore
  • Diamond Valley
  • Doonan
  • Dulong
  • Eumundi
  • Flaxton
  • Forest Glen
  • Gheerulla
  • Glenview
  • Highworth
  • Kureelpa
  • Maleny
  • Maroochydore
  • Mooloolah Valley
  • Nambour
  • Obi Obi
  • Pacific Paradise
  • Pelican Waters
  • Rosemount
  • Shelly Beach
  • Sippy Downs
  • Woombye
  • Yaroomba

Electricity on the Gold Coast

The Gold Coast is also on the Energex electricity network. Here are the main suburbs on the Gold Coast covered by this network:

  • Arundel
  • Ashmore
  • Burleigh
  • Carrara
  • Coolangatta
  • Coombabah
  • Coomera
  • Elanora
  • Helensvale
  • Mermaid Waters
  • Nerang
  • Pacific Pines
  • Palm Beach
  • Robina
  • Runaway Bay
  • Southport
  • Surfers Paradise
  • Upper Coomera
  • Varsity Lakes
  • Worongary

Electricity in Ipswich

Ipswich residents also receive their electricity through the Energex network. These are the main suburbs in Ipswich:

  • Amberley
  • Ashwell
  • Blackstone
  • Booval
  • Brookwater
  • Bundamba
  • Churchill
  • Coalfalls
  • Collingwood Park
  • East Ipswich
  • Flinders View
  • Ipswich
  • Leichhardt
  • Newtown
  • Raceview
  • Redbank
  • South Ripley
  • Springfield
  • Tallegalla
  • Tivoli
  • Woodend

Electricity in Bundaberg, Rockhampton, Townsville & Cairns

Outside of south-east Queensland, the rest of the Sunshine State – including the far north – is covered by the Ergon electricity network. Ergon Energy is the only electricity retailer on this network, meaning households in place like Bundaberg, Rockhampton, Townsville and Cairns are not able to choose their retailer.

Electricity in Bundaberg

Like other suburbs in regional Queensland, Bundaberg is supplied electricity by the Ergon network. Here are the main suburbs in Bundaberg:

  • Ashfield
  • Avoca
  • Bundaberg Central
  • Bundaberg East
  • Bundaberg South
  • Coral Cove
  • Kalkie
  • Kensington
  • Millbank
  • South Bundera
  • Thabnena
  • Walkervale

Electricity in Rockhampton

The Ergon network also covers Rockhampton, including these suburbs:

  • Allenstown
  • Berserker
  • Frenchville
  • Kawana
  • Koongal
  • Norman Gardens
  • Park Avenue
  • Rockhampton City
  • The Range
  • Wandal

Electricity in Townsville

Living in Townsville, you’ll be covered by the Ergon electricity network. Townsville suburbs that fall under this network include:

  • Castle Hill
  • Clement
  • Douglas
  • Granite Vale
  • Hermit Park
  • Kelso
  • Magnetic Island
  • Majors Creek
  • Murray
  • Oonoonba
  • Palm Island
  • Rosslea
  • Stuart
  • Townsville
  • West End
  • Woodstock

Electricity in Cairns

Sunny Cairns is also supplied by the Ergon electricity network, which covers the following suburbs:

  • Bungalow
  • Cairns City
  • Cairns North
  • Clifton Beach
  • Fitzroy Island
  • Freshwater
  • Kamerunga
  • Little Mulgrave
  • Machans Beach
  • Manoora
  • Mooroobool
  • Palm Cove
  • Parramatta Park
  • Redlynch
  • Smithfield
  • Stratford
  • Trinity Beach
  • Westcourt

Electricity in Toowoomba

Toowoomba falls on the Ergon Energy distribution network, covering the suburbs below:

  • Darling Heights
  • Drayton
  • Glenvale
  • Harristown
  • Kearneys Spring
  • Middle Ridge
  • Mount Lofty
  • North Toowoomba
  • South Toowoomba
  • Rangeville
  • Rockville
  • Wilstonton
  • Wilstonton Heights

Electricity in Gladstone

Ergon Energy is the electricity network for Gladstone. Here are the main suburbs in Gladstone:

  • Barney Point
  • Clinton
  • Gladstone Central
  • Kin Kora
  • New Auckland
  • South Gladstone
  • Toolooa
  • West Gladstone

Electricity in Mackay

Located on the southern tip of the Great Barrier Reef is the small city of Mackay, which is serviced by the Ergon Energy network. The main suburbs in Mackay are:

  • Andergrove
  • Beaconsfield
  • Bucasia
  • Eimeo
  • Glenella
  • Mackay City
  • Mount Pleasant
  • Rural View

Electricity in Maryborough

Maryborough and its surrounds are on the Ergon Energy electricity network. Some of the neighbouring towns and suburbs include:

  • Baddow
  • Granville
  • Hervey Bay
  • Point Vernon
  • Torquay

Frequently asked questions

Canstar Blue surveyed 12,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who live in Queensland, have an electricity account, and pay the bills – in this case, 1,409 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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2016

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2015

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2014

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2012

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2010

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