How to choose the best electricity provider

Picking a new electricity provider is not a simple decision, but the good news is that most companies offer plans with no contract agreements – or at least no exit fees – meaning you can easily switch if things don’t work out as you had hoped (i.e. they prove too expensive or their service isn’t up to scratch). Our customer reviews offer a helpful insight into how existing customers rate the biggest operators in SE Queensland – and our database shows where you can find the cheapest rates in the Brisbane area – but you will only really know an energy company once you have signed up to it. However, here are some things to consider before doing so, and some questions you may want to consider:

• Do you want a variable or fixed rate plan? Remember that fixed rate plans come on a one or two-year contract but offer some protection against price changes. Variable rate plans, on the other hand, can change prices at any time.
• What are the usage and supply charges? Your bill will consist of usage charges for the power that you use, plus supply charges simply for being connected to the grid. Supply charges in SE QLD are typically around $1.00 per day, but can vary significantly. The cheapest usage rates for general usage will typically be around 16-18 cents per kWh. Rates during other times will likely be lower on time of use tariffs. While you may find supply charges lower than $1.00 a day, these may be compensated for by high usage rates, so it pays to get to know these charges to help you find a better deal.
• What fees could you be charged? Some plans have no exit fees, but others may charge you if you want to break your agreement early. Plenty of other fees could also be applied if you miss a payment or move home, for example. Connection and moving fees are common, so make sure you know what you will be paying if you’re renting a home and are likely to move before the end of your contract.
• What discounts are available? Most plans offer some kind of discount for paying on time, by direct debit, for signing up online, or receiving bills via email. Find out what you need to do to qualify for the discount and make sure it’s something you’ll be able to fulfill. Remember that the plans with big headline discounts don’t always work out the cheapest overall and that failing to meet the conditions means you will be left to pay a much higher price.
• What is the contract length and benefit period? It can be easy to sign up to a plan without realising that you’re being locked into a contract with exit fees, so make sure to check these details carefully. In the case of discounts, be sure that you check how long the benefit period lasts because once it expires, you’ll be left paying more.

All power companies are required by law to publish price fact sheets for each of their products, where you will be able to find the answers to these questions, and also check the usage and supply charges you will pay. However, these documents are not always the easiest to interpret, so don’t be afraid to pick up the phone and ask for some straight answers to straight questions.

As an energy customer, you have consumer rights, so if you’re not happy with your existing agreement, make sure you contact your retailer and seek a resolution. If you decide to switch providers, you have a 10-day cooling off period to change your mind without incurring any fees. When comparing offers, be sure to check the costs you’ll be charged, and keep our customer ratings in mind. Everyone wants cheap prices, but good customer service can be just as important. The Queensland electricity market has never been so competitive, so be sure to take advantage of this and find a better deal.

Where can you find the cheapest electricity prices in SE Queensland?

While our customer satisfaction ratings offer an insight into the ‘value for money’ electricity providers in Queensland are deemed to offer (i.e. price versus the quality of service you receive), Canstar Blue also calculates prices for households to show which providers deliver the cheapest overall costs to customers. ‘Cheapest’ doesn’t automatically mean the ‘best’, but for a helpful guide on power prices in Brisbane and the surrounding areas, consult our dedicated cost comparison report. You will notice there is a huge difference in costs between providers, so it’s a smart move to regularly shop around.

• Expert Picks: Best Value Energy Plans in QLD

List of QLD Electricity Providers

Here is a list of energy providers in South East Queensland.

• 1st Energy
• AGL
• Alinta Energy
• Amber Electric
• Bright Spark Power
• CovaU
• Diamond Energy
• Discover Energy
• Dodo
• Elysian Energy
• EnergyAustralia
• Energy Locals
• Future X Power
• GloBird Energy
• Glow Power
• Kogan Energy
• Locality Planning Energy (LPE)
• Mojo Power
• Momentum Energy
• Nectr
• Origin Energy
• OVO Energy
• Powerclub
• Powerdirect
• Powershop
• QEnergy
• Radian Energy
• ReAmped Energy
• Red Energy
• Simply Energy
• Social Energy
• Sumo

Canstar Blue’s electricity comparison service includes pricing from all of these providers. These companies only operate in South East Queensland. Ergon Energy is the main electricity retailer in regional Queensland. Here are the electricity provider ratings from 2019:

Other QLD Energy Providers

Here are the other brands that operate in SE QLD which did not qualify for our annual review of QLD electricity providers.

Amber Electric

Amber Electric is another small retailer operating in south east QLD. Amber claims to bring a more ‘honest’ approach to electricity, by giving customers access to wholesale energy prices for a monthly subscription fee. The company operates under Energy Locals and is heavily focused on green energy, offsetting the carbon impact of its customers’ electricity usage through the purchase of carbon certificates.

Bright Spark Power

Bright Spark Power is another small retailer looking to power Queenslander homes, offering bill-payers two options. One plan has fixed rates for 12 months while the other has variable rates. Bright Spark Power claims to be a supporter of renewables, and aims to be ‘carbon negative’ in the near future.

CovaU

One of the latest retailers to enter the Sunshine State is CovaU, known predominately as a multi-utility provider, including gas, internet and mobile services. The energy provider tends to list two market offers in each state it operates in, with a solar-specific plan for customers with PV systems. CovaU retails electricity and gas in NSW, Victoria and QLD.

Diamond Energy

Ranked second in Greenpeace’s Green Electricity Guide, Diamond Energy is a smaller retailer with a strong focus on environmental sustainability, available in QLD, NSW, SA and VIC. The electricity provider has earned this title through its many investments into renewable energy generators. In QLD, its single residential market offer comes with a modest pay on time, direct debit and email billing discount off your whole bill. This discount lasts the length of the two-year billing period.

Discover Energy

New retailer, Discover Energy, has emerged as a no-nonsense electricity provider that offers low rates across Queensland, New South Wales and South Australia. Depending on where you live, Discover Energy offers two or three market offers in each state, along with a default plan. Discover Energy has established itself as 100% Australian-owned and run by innovators and IT geeks – disrupting the way conventional energy retailers sell their plans.

Dodo

While most of us will have vague memories of Dodo’s early 2000s TV ads offering budget internet plans, what might shock you is that in the present day, Dodo has become one of the biggest ‘second tier’ residential energy retailers. Owned by Vocus Communications – which also owns telco brands iPrimus and Commander – Dodo power is available across QLD, NSW, VIC and SA, Dodo’s single market offer comes with no discounts, just reasonably competitive rates and no exit fees.

Electricity In A Box

Hailing from Bondi Junction in Sydney, Electricity In A Box sells its no-discount fixed rate product in sunny QLD. It has no exit fees or lock-in contracts and tends to offer reasonably competitive usage and supply rates.

Elysian Energy

Established in Victoria, Elysian Energy is now in the sunshine state, offering Queenslanders a different way of paying for power. Elysian Energy mirrors a phone plan as it gives customers a fixed rate for a certain amount of power, which is based on the size of a household’s energy needs.

Energy Locals

Energy Locals is another environmentally-conscious retailer offering plans across QLD, NSW, SA and ACT. A quirk of the brand is that it gives customers the ability to have a portion of their costs donated to a worthy cause of their choosing. The structure of Energy Locals’ plans is also slightly unusual, as you’re required to pay a monthly fee in addition to your regular rate, in order to gain access to ‘wholesale rates’. Whichever plan you choose, Energy Locals says all the power you use is 100% carbon offset. The retailer is Australian-owned, set up by the former retail boss of EnergyAustralia who apparently had enough of life working for a big power company.

Enova Energy

Nestled in picturesque Byron Bay, Enova Energy has ventured north into QLD. The retailer offers decent rates and a small pay on time discount off usage charges. Enova also has a solar-specific plan with a reasonable feed-in tariff, plus it claims to carbon offset 100% of usage.

Future X Power

Future X Power services households in south east Queensland, NSW, SA and Tasmania. This provider’s plan works as you might expect, whereby you’ll choose between monthly and quarterly billing and pay for your usage and supply when your bill rolls in. Future X Power promises a ‘transparent and empowering energy retail experience’ through its sign-up and customer service.

GloBird Energy

GloBird Energy has flown into QLD with its value-packed variable rate deals. This company usually has two market offers, one of which comes with discounts for paying on time by direct debit. GloBird has made a habit of changing prices regularly so it’s best to compare deals frequently to see if it remains competitive.

Glow Power

Another retailer to enter the QLD market is Glow Power, a Victorian based company which claims to bring transparent and honest pricing to customers. With just a single market offer available, it’s the pay on time discount that sets it apart from the rest, offering big savings off electricity usage charges.

Kogan Energy

Online retailer Kogan.com has launched its energy brand, Kogan Energy. With just one plan available in Queensland, the Market Offer, it usually brings great value without the need for conditional discounts. Provided to you by established energy retailer Powershop, on this plan you’ll receive customer service from Powershop’s team rather than Kogan itself. As is the trend these days, Kogan’s Queensland offer comes with no lock-in contract or exit fees.

LPE

LPE (Locality Planning Electricity) was originally a power retailer for strata and embedded energy networks (i.e. apartment blocks and other housing complexes), but has recently made moves in offering electricity to residential properties in south-east Queensland. Currently, LPE has a single market plan called its ‘Principal Offer’, by which the company boldly claims the “best rates upfront with no confusing discounts”. The plan has no contract terms or exit fees and comes with the option of monthly billing.

Mojo Power

Smart meter owners in south-east QLD and NSW have the option of signing up to Mojo Power. With a seemingly generous feed-in tariff on its market plan, the retailer claims to encourage less reliance on the grid. Mojo Connect is the power provider’s straight-shooting market plan, offering no discounts or contract term. Although it’s not a prerequisite, customers will get the most out of Mojo Power if they are connected to a smart meter as the company prides itself on electricity monitoring and transparent pricing.

Momentum Energy

Momentum Energy is owned by Hydro Tasmania, one of Australia’s largest renewables producers. Momentum has actively criticised the use of big energy discounts for some time and instead focuses on offering competitive rates. It has two offers in QLD, one of which requires customers to sign up online.

Nectr

Launched in 2019, Nectr has emerged in QLD with low rates and a ‘strong focus’ on green energy. It operates on a 100% digital model, meaning customers will need to sign up and interact with Nectr online. All plans come with fixed rates for 12 months.

OVO Energy

A new retailer to the QLD market is OVO Energy, one of the UK’s leading power companies. With OVO, customers can expect carbon neutral electricity plans, with the added benefit of 10% GreenPower by default. This provider’s single market offer relies on bill smoothing for payments, rewarding customers with modest interest when their credit is in balance.

Powerclub

Powerclub has just emerged in Queensland, giving customers access to wholesale electricity rates that are published every 30 minutes. You’re expected to pay an annual fee and deposit money into your personal ‘Powerbank’, which kicks in when wholesale rates spike, and replenishes when they are low. This retailer is also offering energy in NSW, SA and the ACT.

Powerdirect

Supported by ‘big three’ energy provider AGL, Powerdirect has electricity plans across QLD, NSW, VIC and SA. While Powerdirect has a strong focus on business energy retail, it’s still offering residential customers in the aforementioned states competitive plans. Its market offer in QLD offers decent rates that are locked in, along with no exit fees.

Powershop

Once ranked Australia’s greenest energy company by Greenpeace, Powershop takes its commitment to sustainable energy seriously, even promising its customers their electricity usage will be offset by the purchase of renewable energy certificates, making the retailer 100% carbon neutral and therefore appealing to those who take sustainability seriously. Powershop is a unique provider in that its plans work on a pre-pay basis. Customers can purchase power packs months ahead of time at (sometimes) discounted rates. The retailer is also known to offer special promotional packs designed to help proactive customers save even more. If pre-paying doesn’t work for you, Powershop also offers a standard plan with reasonable prices.

QEnergy

QEnergy has historically focused more on business energy, but in recent years has expanded to residential offerings in QLD, NSW, VIC and SA. It has two offerings in SE Queensland, both 0% discount plans, with the only difference being that one of them requires customers to set up direct debit payments. Whilst QEnergy claims to be simplifying the energy industry, it does have a habit of changing its prices more often than other providers.

Radian Energy

One of the newest brands to land in QLD is Radian Energy. This retailer has one standard plan available which has fixed rates. Radian’s other product is for solar customers, offering a slightly higher feed-in tariff.

ReAmped Energy

New to the market, ReAmped Energy is promising a completely digital sign-up and customer experience in QLD, NSW and SA. It has two market offers in QLD, both of which have no discounts, but instead offer quite competitive base rates. Along with a spattering of other new providers, ReAmped aims to ‘simplify’ the energy industry by being completely transparent and offering one of the cheapest plans in the south-east Queensland market.

Simply Energy

Customers who want to sign up to Simply Energy in QLD can choose from a diverse range of power plans based on personal preferences. Most plans have discounts, and of those plans, the biggest discount goes to NRMA members who sign up to its dedicated plan. The provider also offers plans in NSW, VIC, SA and ACT.

Social Energy

A solar-focussed provider, Social Energy offers a high feed-in tariff for customers with panels and batteries. It also partners with solar and battery installers for those Queenslanders looking to reduce their reliance on the grid.

Sumo

Known as a bundled utility provider, Sumo retails electricity and internet in QLD. Its sole power deal is somewhat competitive, coming with variable rates and no confusing discounts.

1st Energy

The first residential energy provider to challenge Aurora Energy’s monopoly of the Tasmanian market, 1st Energy is a retailer offering plans not only in Tassie, but in QLD, NSW and VIC, too. Queensland customers can expect to see generally high pay on time discounts for a benefit period of two years. Perhaps worth mentioning is that 1st Energy claims to give customers rates that “actually reflect the real cost of doing business”.

About the QLD Electricity Market

It’s important to understand that, when it comes to electricity, Queensland is split into two very different geographical areas. In 2016, the Queensland Government deregulated the market in the south east of the state, meaning that  retailers are now free to set their own products, prices and conditions – a move designed to increase competition and put downward pressure on prices. Households in Brisbane and the surrounding areas have been able to switch providers since 2007 when ‘Full Retail Competition’ was introduced, but price regulations meant there was little or no cost benefit in doing so. Now the level of competition between providers has increased dramatically and consumers are being presented with all manner of sign-up and ongoing incentives to switch.

Meanwhile, it’s a case of ‘as you were’ for the rest of Queensland, as the state Government continues to control electricity pricing, with Ergon Energy the only provider for regional areas. To summarise:

• In SE Queensland, electricity prices are now deregulated, meaning retailers set their own plans and prices, with consumers in places such as Brisbane, Ipswich, Toowoomba, the Gold Coast and Sunshine Coast able to switch to retail market offers from more than 25 different companies. However, some QLD households remain on standard electricity contracts and are therefore likely to be paying more than they need to. If you live in these areas and still have a default energy contract, you should contact your provider and ask about your options.
• In regional areas of Queensland, prices remain regulated by the Queensland Competition Authority and households do not get to pick their provider, with Ergon Energy the default retailer in places like Bundaberg, Rockhampton, Townsville, Cairns, Mount Isa and other regional areas in between. Customers in these areas are still on regulated contracts, with the terms and conditions set out by law. Electricity costs in regional Queensland are subsidised by the state government to ensure households do not end up paying considerably more than those in SE QLD.

SE QLD is covered by the Energex electricity network, while most of regional QLD is on the Ergon network. A small area around Goondiwindi on the NSW border in southern QLD falls onto the Essential Energy network, which covers huge parts of rural NSW.

What is the DMO and Reference Price?

This report talks about the Reference Price for energy, but what exactly is it? Well, in July 2019, tough new industry regulations took effect designed to simplify power plans and the way consumers compare. Part of the change was that a new, cheaper Default Market Offer (DMO) was introduced that meant customers on expensive standing offers automatically switched onto the cheaper tariff. This resulted in notable savings for these customers, but the DMO also now acts as a reference point from which all  products must now be compared. The Reference Price is consistent across all retailers, so you can be sure that the percentage savings referenced (either more than, equal to or less than the Reference Price) genuinely indicate the true value of a plan, as opposed to the previous way of doing things whereby discounts were applied to different base rates.

QLD Electricity Distributors Merge

2016 was also a significant year for the Queensland market as the state government decided to merge its two electricity distributors – Ergon Energy and Energex. In addition to providing retail services throughout regional Queensland, Ergon Energy is also the energy distributor, meaning it is responsible for managing and improving the vast network infrastructure which delivers power to homes and businesses. Energex is the electricity distributor for SE QLD. The state-owned companies have been brought together under parent company Energy Queensland, based in Townsville.

QLD Electricity Generation & Power Stations

The Queensland Government continues to play an integral role in the generation of electricity in the state. It owns a wealth of coal-fired and gas turbine power stations scattered across Queensland, plus hydroelectric stations and solar and wind farms.

Electricity Plans in QLD

With so many power companies operating in SE Queensland, households have a wide range of plans to choose from. The vast majority of market electricity contracts come with variable rates, meaning that the retailer can adjust prices at any time. However, some retailers provide fixed rate deals whereby customers can lock in rates that do not change for one or two years, offering some protection against price increases.

While AGL, Origin and Alinta Energy dominate the SE QLD market – with around 55% market share according to the Australian Energy Regulator’s (AER) latest industry report – other companies are starting to make their presence known, with EnergyAustralia and Red Energy the two most notable additions to the state in recent times. Meanwhile, Powershop gives its customers the opportunity to save on bills in the long-run with the sale of future ‘power packs’ through its online store. The idea is that you can purchase electricity ahead of time at reduced rates. The catch is that you’ll have to log on to the website at least once every month to get the best deals, but for proactive energy-users, it may be worth the effort.

Solar Plans in QLD

Most plans in Queensland come with a feed-in tariff for solar customers. However, the feed-in tariffs in QLD can vary dramatically between providers. The good news is that, given QLD has the highest solar penetration rate in Australia, the retailers are competing to offer the most favourable rates possible. This means various solar specific plans for Queenslanders and feed-in tariffs of up to 18c per kWh.

Electricity Charges in QLD

Whether you’re on a standard or market contract – or have a variable or fixed rate product – it is hugely important that you understand all of the different costs that make up your power bills. The two main charges that make up your bills are supply and usage charges:

• Supply charges are what you’ll need to pay simply for being connected to the electricity grid. This ongoing daily charge applies regardless of how much power you use. You may also see supply charges referred to as ‘service charges’ on bills. Households in Brisbane and the surrounding areas will typically pay around $1.00 a day in supply charges.
• Usage charges are what you pay for your actual power consumption. These are the costs that you could reduce by paying close attention to your usage habits and making even some subtle changes. Electricity usage rates in SE QLD can vary greatly, from as low as 16c per kWh with some plans, up to about 26c.

For households with high energy requirements, usage charges will generally make up the majority of your overall costs. However, lower usage households should pay particular attention to supply charges as these will likely make up a higher proportion of your overall costs.

Electricity Tariffs in QLD

In addition to a growing number of products, households in SE QLD can also consider a number of tariff options that may better-suit their usage habits. An electricity tariff relates to the pricing structure of an energy plan. All power plans have a fixed daily charge for the supply of power to the premises, but the rates that you pay for usage can vary significantly depending on when you use power. The two primary tariffs in Queensland are known as single rate and time of use.

A single rate tariff means households are charged the same amount for electricity whatever time of day they happen to use it, while time of use tariffs can have multiple prices depending on when you use power. Time of use tariffs come with ‘peak’ and ‘off-peak’ rates – with electricity more expensive during periods of high demand – as well as ‘shoulder’ rates for times in between. While single rate tariffs can be used with any type of energy meter, households will need a smart meter or interval meter to access a time of use tariff.

In Queensland, the following electricity tariffs are available. Remember that prices in SE QLD are set by the retailers, with those in regional areas set by the Queensland Competition Authority.

• Tariff 11 – this is the standard residential electricity tariff in Queensland, whereby customers pay the same usage rate for each unit of power consumed – measured in kilowatt hours (kWh) – regardless of the time of day.
• Tariff 12 – this is a time of use tariff and alternative to Tariff 11. With it, households pay a different price for usage depending on the time of day – and potentially even the time of year – with electricity often most expensive in summer.
• Tariffs 31 and 33 – these are ‘economy’ tariffs which can be used to power high usage appliances such as hot water systems and pool pumps. You may also see them referred to on bills as ‘controlled load’ or ‘dedicated circuit’ on your bills. Households must first be on either Tariff 11 or 12 before being able to access Tariffs 31 or 33. Households on single rate tariffs can also benefit from a controlled load.

Other, less common QLD electricity tariffs include Tariff 14 (Demand) and Tariff 35 (Smart Control).

If you have a smart meter, there could be savings to be had on a time of use tariff. However, you first need to understand the different pricing structures to find a deal that works for you. Switching to a time of use tariff and still using lots of power when prices are highest in the early evening could prove a financially costly mistake.

Electricity Discounts in QLD

Discounts were previously the main marketing tool of retailers in Queensland, but following changes to industry regulations in 2019, most have moved away from discounts and instead compete to offer the lowest base prices, or other sign-up incentives like bill credits. Some brands still offer discounts, which are generally dependent on paying bills on time or by direct debit. Some providers also provide an additional discount if customers receive their bills via email instead of post.

Energy Rebates in QLD

With the average electricity bill in Queensland around $1,240 a year, this will be putting huge financial pressure on some customers. As such, the Queensland Government provides energy rebates for eligible seniors and pensioners. The Electricity Rebate could knock as much as $340 off a customer’s annual power bill. Concessions may also be available for Health Care Card holders. Contact your retailer for details.

QLD Electricity Prices

In the table below, we compare prices on the Energex network. This is everywhere from the Sunshine Coast to the Gold Coast, including Brisbane and Ipswich. We show one product per retailer, listed from the lowest priced estimate first. See here for information on the Reference Price, which in this comparison assumes general energy usage of 4600kWh/year, meaning the Reference Price is $1,508/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison. Our database may not cover all deals available in your area, and please check retailer websites for up to date information.

*Price assumes general energy usage of 4600kWh/year. Estimated price includes any conditions discounts that may be available. Pricing based on Energex network in Brisbane, but prices differ between distribution areas. June 2021.

QLD Electricity Rates

Here is a table showing the general usage rates and daily supply charges of the Queensland electricity providers on our database. We list the rates of the cheapest published deal from each retailer. Rates are for single rate tariffs only. Use our comparison tool for specific rates in your area.

Rates from Energex network in Brisbane. Rates last updated June 2021. Use our comparison tool for specific details in your area.

Brisbane

If you live in Brisbane, your electricity is supplied through the Energex network. With just one network covering the whole city, this means electricity rates are consistent across all areas of Brisbane. So, if you’re an Origin customer on the north side, you’ll pay the same basic rates as another Origin customer on the south side, for example. However, rates will naturally vary between retailers. Here are the main suburbs covered by Energex in Brisbane:

• Ascot
• Auchenflower
• Bowen Hills
• Brighton
• Brisbane
• Chermside
• Dutton Park
• East Brisbane
• Enoggera
• Fortitude Valley
• Greenslopes
• Hamilton
• Highgate Hill
• Holland Park
• Indooroopilly
• Kangaroo Point
• Kelvin Grove
• Lutwyche
• Manly
• Moorooka
• Mount Gravatt
• New Farm
• Newmarket
• Newstead
• Paddington
• Petrie Terrace
• Rochedale
• Sandgate
• South Brisbane
• Stones Corner
• Sunnybank
• Teneriffe
• The Gap
• Wavell Heights
• West End
• Windsor
• Wishart
• Woolloongabba

Sunshine Coast

The Energex electricity network covers the QLD Sunshine Coast, which includes the below suburbs:

• Balmoral Ridge
• Buderim
• Caloundra
• Coolum
• Cotton Tree
• Curramore
• Diamond Valley
• Doonan
• Dulong
• Eumundi
• Flaxton
• Forest Glen
• Gheerulla
• Glenview
• Highworth
• Kureelpa
• Maleny
• Maroochydore
• Mooloolah Valley
• Nambour
• Obi Obi
• Pacific Paradise
• Pelican Waters
• Rosemount
• Shelly Beach
• Sippy Downs
• Woombye
• Yaroomba

Gold Coast

The Gold Coast is also on the Energex electricity network. Here are the main suburbs on the Gold Coast covered by this network:

• Arundel
• Ashmore
• Burleigh
• Carrara
• Coolangatta
• Coombabah
• Coomera
• Elanora
• Helensvale
• Mermaid Waters
• Nerang
• Pacific Pines
• Palm Beach
• Robina
• Runaway Bay
• Southport
• Surfers Paradise
• Upper Coomera
• Varsity Lakes
• Worongary

Ipswich

Ipswich residents also receive their electricity through the Energex network. These are the main suburbs in Ipswich:

• Amberley
• Ashwell
• Blackstone
• Booval
• Brookwater
• Bundamba
• Churchill
• Coalfalls
• Collingwood Park
• East Ipswich
• Flinders View
• Ipswich
• Leichhardt
• Newtown
• Raceview
• Redbank
• South Ripley
• Springfield
• Tallegalla
• Tivoli
• Woodend

Bundaberg, Rockhampton, Townsville & Cairns

Outside of south-east Queensland, the rest of the Sunshine State – including the far north – is covered by the Ergon electricity network. Ergon Energy is the only electricity retailer on this network, meaning households in place like Bundaberg, Rockhampton, Townsville and Cairns are not able to choose their retailer.

Bundaberg

Like other suburbs in regional Queensland, Bundaberg is supplied electricity by the Ergon network. Here are the main suburbs in Bundaberg:

• Ashfield
• Avoca
• Bundaberg Central
• Bundaberg East
• Bundaberg South
• Coral Cove
• Kalkie
• Kensington
• Millbank
• South Bundera
• Thabnena
• Walkervale

Rockhampton

The Ergon network also covers Rockhampton, including these suburbs:

• Allenstown
• Berserker
• Frenchville
• Kawana
• Koongal
• Norman Gardens
• Park Avenue
• Rockhampton City
• The Range
• Wandal

Townsville

Living in Townsville, you’ll be covered by the Ergon electricity network. Townsville suburbs that fall under this network include:

• Castle Hill
• Clement
• Douglas
• Granite Vale
• Hermit Park
• Kelso
• Magnetic Island
• Majors Creek
• Murray
• Oonoonba
• Palm Island
• Rosslea
• Stuart
• Townsville
• West End
• Woodstock

Cairns

Sunny Cairns is also supplied by the Ergon electricity network, which covers the following suburbs:

• Bungalow
• Cairns City
• Cairns North
• Clifton Beach
• Fitzroy Island
• Freshwater
• Kamerunga
• Little Mulgrave
• Machans Beach
• Manoora
• Mooroobool
• Palm Cove
• Parramatta Park
• Redlynch
• Smithfield
• Stratford
• Trinity Beach
• Westcourt

Toowoomba

Toowoomba falls on the Ergon Energy distribution network, covering the suburbs below:

• Darling Heights
• Drayton
• Glenvale
• Harristown
• Kearneys Spring
• Middle Ridge
• Mount Lofty
• North Toowoomba
• South Toowoomba
• Rangeville
• Rockville
• Wilstonton
• Wilstonton Heights

Gladstone

Ergon Energy is the electricity network for Gladstone. Here are the main suburbs in Gladstone:

• Barney Point
• Clinton
• Gladstone Central
• Kin Kora
• New Auckland
• South Gladstone
• Toolooa
• West Gladstone

Mackay

Located on the southern tip of the Great Barrier Reef is the small city of Mackay, which is serviced by the Ergon Energy network. The main suburbs in Mackay are:

• Andergrove
• Beaconsfield
• Bucasia
• Eimeo
• Glenella
• Mackay City
• Mount Pleasant
• Rural View

Maryborough

Maryborough and its surrounds are on the Ergon Energy electricity network. Some of the neighbouring towns and suburbs include:

• Baddow
• Granville
• Hervey Bay
• Point Vernon
• Torquay

Canstar Blue surveyed 12,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who live in Queensland, have an electricity account, and pay the bills – in this case, 1,389 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

2019

Winner: Alinta Energy

2018

Winner: Alinta Energy

2017

Winner: Alinta Energy

2016

Winner: AGL

2015

Winner: Click Energy

2014

Winner: AGL

2013

Winner: AGL

2012

Winner: Origin Energy

2010

Winner: Integral Energy