* Overall satisfaction is an individual rating and not a combined total of all ratings. By default, brands with equal overall satisfaction ratings are sorted by the mean overall satisfaction score as rated by consumers. You can click the arrows at the top of any column in the table to sort by the results in that column. ^ By clicking on a brand or ‘details’ button, you will leave Canstar Blue and be taken to our referral partner to compare. You agree that Canstar Blue’s terms and conditions apply to this referral. If you click on a brand that our referral partner does not cover, you will be taken to a brand page on Canstar Blue. Canstar Blue research finalised in October 2023, published in October 2023.
Aussies have rated Neutrogena as the top pick for Canstar Blue’s latest acne skincare ratings, receiving five star ratings for effectiveness, packaging, texture & consistency, scent and overall satisfaction.
Our review compares acne skincare on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which acne skincare they think is best!
Respondents rate their satisfaction with their acne skincare brand(s) from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
Overall satisfaction: measures consumer satisfaction with an acne skincare brand as an individual score NOT a combined total of all criteria.
Effectiveness: the skincare product resulted in visible skin/acne improvements.
Value for money: the price was reasonable given the quality and quantity of the skincare product.
Packaging: the packaging was functional and allowed for easy dispensing and storage.
Texture & consistency: the skincare product had a texture well suited to its type (i.e. gel-based product foamed well, serum easily absorbed into skin, etc.).
Scent: the skincare product had a pleasant scent that wasn’t overwhelming.
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
When we cannot determine a clear winner from the criteria for the Overall satisfaction rating, we will then look at the other criteria measured in the rating.
The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Neutrogena is known for its broad range of skincare products committed to sustainability and its customers’ health. Neutrogena carefully selects ingredients for its products and avoids unnecessary and harsh ingredients. Many of its products include facial moisturisers, toners, make-up removers, cleaners and serums that target different concerns such as acne, anti-ageing and more.
Neutrogena was rated five stars for effectiveness, packaging, texture & consistency, scent and overall satisfaction and received a four star rating for value for money.
About our consumer experts
Kate King: Home & Lifestyle Content Producer
This report was written by Canstar Blue’s Home & Lifestyle Content Producer Kate King. Kate holds a Bachelor of Creative Industries from QUT majoring in Journalism and Media and Communications, and has written for a number of publications over the past five years.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
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