Canstar Blue’s 2019 luggage review has seen Flylite, Kathmandu, ALDI, Antler, Samsonite, Kmart & American Tourister compared on their durability, value for money, weight and size, design, storage compartments, versatility, security & customer satisfaction.
Time to pack for your next getaway? Can’t seem to fit everything in and need an upgrade? In the big, wide world of suitcases and travel bags, it can be a challenge to decide on which luggage brand to go with, especially if you’re looking for something lightweight and durable. Beyond that, the decision also involves your personal style and budget, as well as how much you have to pack, so that it meets your needs and the airline’s baggage allowance.
So, what’s your first destination? Well, perhaps it’s right here at Canstar Blue, where we’ve surveyed hundreds of Aussie travellers and asked them to tell us about the luggage they’ve recently purchased. A range of luggage brands went head to head, being rated on their durability, design and more. However, only one stood out from the crowd – Flylite. It achieved five-star reviews for overall satisfaction, as well as weight and size, design/style, storage compartments, versatility and security.
Canstar Blue’s inaugural luggage review saw seven major brands compared and rated in the following order for overall customer satisfaction:
Kathmandu, ALDI, Antler and Samsonite all scored four stars for overall satisfaction, while Kmart and American Tourister were left on three stars apiece. Other results of note include Kathmandu securing the only five-star result for durability, while ALDI was the only brand to score top marks on value for money. Both Kathmandu and Samsonite joined Flylite at the top for design.
Other brands are available, but these are arguably the biggest names in the world of travel and are a good first port of call for your next holiday. It’s important to note that our ratings include all types of luggage from suitcases to travel packs and duffel bags that are specifically designed for the purpose of travelling.
With the average spend of those surveyed being $158, it would be wise to do your research before you fly down to the shops to pick up your new luggage. Consumers owned their previous piece of luggage for nine years, which may suggest it’s important to invest in a suitcase that will be durable enough to last you for years to come. To give you a helping hand with your luggage, below is an overview of the brands featured in our review.
Flylite offers a huge selection of suitcases and duffles, with a range of sizes to suit your travel needs. Expect hard and soft cases constructions designed to be lightweight. The Flylite Tahoe 81cm suitcase weighs just 3.1kg and is capable of holding 101L and expand further to 114L if required. It features two zip pockets on the front and a bright orange trim to help distinguish your luggage with relative ease, plus a built-in combination lock for extra security. Most options have four to eight 360° spinner wheels for manoeuvrability. There’s plenty of styles and colours to choose from with prices ranging from around $120 to $330.
Kathmandu specialises in travel backpacks and duffle bags, with a number of cool designs on offer. Size capacities range from 12L to 100L, ideal for when you’re looking for either carry-on bags or something to fit in a couple of weeks’ worth of clothes. Its 70L Interloper gridTech Pack is designed with an adjustable harness for long distance carrying, and features a detachable 18L daypack, removable mesh laundry bag, a lockable zipper, and a lower gear compartment for sleeping bags. Kathmandu’s largest 100L XT Series Dry Tanker Cargo bag is claimed to withstand temperatures from –30°C to +80° and is water-resistant, according to the brand. Prices start from $50 and max out at $600.
Recent ALDI Special Buys have seen the discount giant sell stylish replicas of pricey big-name luggage brands for a fraction of the price. Its Skylite hard-shell spinner polypropylene suitcase is available in a carry-on ($49.99) and 76cm suitcase ($79.99), weighing 2.4kg and 4.3kg respectively. Each come with TSA locks and double zippers. ALDI has also featured a two-piece Skylite Ultralight Suitcase set available in 78cm (2.8kg) and 67cm (2.5kg) for $89.99 (picture courtesy of Honey Travel). Both are equipped with 360° removable wheels, TSA locks and padded top and side handles.
Antler luggage is separated into four ranges, including hardcase, softcase, business and urban. You can also choose your luggage by size – cabin, medium, large or casual. Its hardcase range is designed with a high-shine matte finish and a resilient shell aimed to prevent damage by allowing dispersion of impact during collisions, according to Antler. Its Global Hardcase features double PU wheels and even twist-grip handles for easy movability. In terms of price, suitcases cost around $250-$350, while the smaller cabin and casual bags fetch prices around the $50 to $150 mark.
Samsonite allows you to sort your luggage by size or trip, so depending on whether you’re going on a business trip or an overseas family holiday, Samsonite aims to have you covered whatever your baggage limit is. In its hardcase variety, you’ll find its 55cm Cosmolite 3 Spinner made using Curv technology for added durability and style, with a lightweight design, weighing just 1.7kg. Most of Samsonite’s range features 360° multidirectional spinner wheels for easy manoeuvrability and integrated 3-digit TSA combination locks for added security. Its duffle bags can be picked up from $100, while its large suitcases can fetch prices up to $1,215, making it one of the more expensive ranges available.
Kmart has come into the spotlight in recent years with a massive online following for its cheap and chic homewares and appliances. It also provides some on-trend and budget friendly suitcases to choose from, ideal for when you’ve spent more on your flights than you should have. Its 6-Piece Luggage set retails for $79 and includes an expandable upright bag with a retractable handle, a gym bag, a tote bag, a toiletry bag and a laundry bag. Its most expensive in the range is a 2-piece Hard Case luggage set for $89 while its 100L Fold Up Duffle bag can be had for $15.
American Tourister features hardside, softside, backpacks and luggage for business in its line-up. Its flagship model is the Curio 55cm Spinner EXP, which can be had for around $240, and is available in a variety of bright colours and has dual wheel spinners, a TSA lock, lightweight frame, plus is expandable for extra capacity. American Tourister also offers duffle bags on wheels for ease movability, coated with a ‘Rip Stop Combo’ material for durability. Travel duffle bags are priced from around $70 while its 81cm Spinner hardside suitcases can cost close to $400, making it competitively priced within the luggage market.
Aside from finding out which brand of luggage Aussie consumers love most, our research identified the following drivers of customer satisfaction:
Luggage can be treated quite rough while on the road, so it’s no surprise that durability was the biggest driver of satisfaction for Aussies. Price is also important to consider, because at the end of the day, your budget will have the final say on whether you can afford the latest in design. But that doesn’t mean you have to spend a fortune for a quality piece of luggage.
There are plenty of options out there, so it would be wise to shop around. More than half (54%) of survey respondents said they purchased their luggage on sale, meaning there’s plenty of reasons why you should keep an eye out for a bargain.
The third most important factor was weight and size. When your ticket includes very limited baggage allowance, you’d want to take a bag that doesn’t weigh you down. The weight of your suitcase can be the difference between you just getting through or needing to pay the excess fees. Thankfully, more and more brands are releasing lightweight designs that can weigh less than 2kg, saving you from putting on three jackets to board the plane.
Deciding between the two will depend on what you’re looking for in a suitcase. Soft shell suitcases are typically lightweight and allow you to squeeze in just a few more items, ideal for those who overpack or those who pick up too many souvenirs. Two in five (38%) respondents to our survey said they generally pack too much when they travel. In addition, soft shells can generally absorb shock better than hard shells. However, soft shells are not as protective and are prone to ripping if the material is low quality, and often aren’t waterproof, meaning if you get caught out in the elements, you may not have any dry clothes to change into!
Hard shell suitcases, on the other hand, are typically waterproof and can protect your packed items better than a soft shell, according to manufacturers. They’re also more secure as they can’t be torn or ripped open with a blade. The downside is that they can scratch easily and are not as expandable as soft shell luggage, meaning you’ll have to be a bit more cutthroat when it comes to what outfits you’re taking with you.
So, whichever type of luggage you go with, we hope you’ve found our ratings helpful and can tick off one more item of the holiday packing checklist!
Our latest customer satisfaction research on luggage saw a number of brands rated best in a variety of areas:
Canstar Blue surveyed 3,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have purchased an item of luggage in the last 3 years (e.g. suitcase, travel pack, duffel bag, etc. specifically for the purpose of travelling) – in this case, 862 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.