How to check your Telstra balance

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If you’re on a prepaid phone plan, there’s one thing that will always be on your mind – data  (and if you’re on a postpaid plan, data might still be a concern too). The last thing you want when away from your home WiFi is for your data to run out, or for your credit balance to be depleted.

Needless to say, every telco out there has some way you can check on your data – and if you’re a Telstra customer, you’ll have several options for keeping on top of your plan usage.  Here’s a detailed guide on how to check your prepaid or postpaid balance with Telstra.

How do I check my Telstra balance?

Telstra has created several solutions to checking your balance and recharging your plan. They are:

Use the My Telstra App

The My Telstra App is the one-stop shop for anything technical to do with your plan – whether you need to recharge, check your data, pay any bills, track orders, check outages or get live help. The app is available on both Android and iOS platforms.

Use a browser on your phone

If you use a browser on your phone (such as Chrome or Safari) all you need to do is type ‘m.telstra.com’ into the URL bar. From there, you can check on your balance without needing to log-in, provided you’re using it’s the SIM card attached to the plan that you’d like to check. This doesn’t use any data.

Use a computer

If you sign into My Account using your Telstra ID by using a browser on your computer, you can check your current data usage. From this page, you can also recharge your plan or check your billing information.

Text 176

If you text the word ‘USE’ to 176, you’ll get an SMS back saying how much data you have remaining.

Telstra prepaid plans

Telstra has some great prepaid offerings if you’re looking for a flexible plan. Standard prepaid plans start at $10 for 1GB on a seven day expiry and go up to $300 for 150GB on a 12-month expiry. “Long Life” plans also exist, and range from $30 on a 6-month expiry, and up to $150 on a 12-month expiry, and are perfect if you want a pay as you go plan. You can find the plans below.

The following table shows selected published Telstra prepaid plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest and then by data allowance, largest to smallest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Telstra postpaid plans

Telstra has an array of useful features to its postpaid offerings. First, all plans get three months of BINGE Standard, and on Telstra’s Medium, Large and Extra Large postpaid plans, you can get included access to the 5G network. Postpaid plans also include unlimited speed-capped data, in addition to a full-speed data allowance: once you’ve used up your fast gigabytes, you’ll still have access to data, albeit limited to speeds of 1.5Mbps, until your plan resets.

The following table shows selected published prepaid plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest and then by data allowance, largest to smallest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.

What is the My Telstra App?

The My Telstra App is the most useful way to check your information, update your billing details, recharge your plan and pay your bill. Here, you can check your billing information and consider any potential add-ons. No matter whether you’re a postpaid or prepaid customer, you can use this app to check your usage. You can download the app on the iOS store or Google Play store.

In short, you can do this with the My Telstra App:

  • Check your mobile usage data and plan information
  • Display recent payments and payment information
  • Recharge your prepaid plan, or pay your postpaid bill
  • Purchase plan add-ons
  • Turn international roaming on or off

Should I be worried about my Telstra data or balance?

No, not really. Telstra offers a range prepaid plans and recharges at various price points and with differing expiries, so there’s options for all kinds of users. Recharges at offered at several levels, and can easily recharge your plan on the fly through the Telstra app.

Telstra prepaid recharges are as follows:

  • $10 for 1GB (7 days expiry)
  • $30 for 25GB (28 days expiry)
  • $40 for 35GB (28 days expiry)
  • $50 for 45GB (28 days expiry)
  • $150 for 60GB (6 months expiry)
  • $300 for 150GB (12 months expiry)

Telstra also offers recharges for prepaid SIMs on the “Long Life Plus” offerings, which are essentially pay-as you-go plans that are great if you don’t use a phone often. Calls are priced at 30 cents per minute to Australian numbers and 39 cents per minute to international numbers. Texting will cost 30 cents to standard Australian numbers and 35 cents to standard international numbers. MMS to international numbers costs 75 cents per MMS. Data consumes 7 cents per megabyte used, and any purchased credit rolls over when you recharge before expiry (banks up to 200GB data).

Telstra Long Life Plus recharges are as follows:

  • $20 (45 days expiry)
  • $30 (6 months expiry)
  • $50 (6 months expiry)
  • $70 (12 months expiry)
  • $100 (12 months expiry)

Recharges of the same time period but higher price offer more Telstra credit. Telstra credit bills 1GB at $10, so if you got the $100 recharge, you could get 10GB of bonus data if you need it.

On both postpaid and prepaid plans, you’ll also get access to Telstra Air WiFi hotpsots – so as long as you’re around a Telstra Air connection, your data woes should be at ease. You’ll also get data-free music streaming on Apple Music (subscription required), and data-free sports streaming (on Medium, Large and Extra Large postpaid plans, and on $30+ prepaid recharges).

All this said, keep your data in mind! You’ll never know how much it really matters until you don’t have it.

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