What is Samsung Care and is it worth getting?

Samsung phones can be expensive, but with how important technology is in our modern lives, you may be wondering if insurance for your device is worth it. Here’s our guide to Samsung Care, Samsung Care+, and how they stack up in the market.

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What is Samsung Care?

Samsung Care is Samsung’s product insurance. By owning a Samsung product, you get access to a range of services including installation help, health checks, and repairs. The plan offers a wide variety of services to choose from, plenty of which aren’t related to phone help. Samsung Care caters to the range of Samsung appliances and electronics.

What does Samsung Care cover for Samsung phones?

The Standard Benefits of the Samsung Care include mobile repairs within 24 hours on select devices, however the premium benefits include:

  • Television health checks
  • Refrigerator health checks
  • Washing machine health checks
  • Heat pump dryer health checks

These health checks come in the form of a six-month courtesy call, as well as maintenance visits.

How much does Samsung Care cost?

Samsung Care is actually a free service, in which simply being a Samsung product owner will afford you the benefits. Samsung Care+, however, does have an associated cost.

What is Samsung Care+?

Samsung Care+ is an add-on service where you can swap out broken or damaged devices for a new one, for a fee. A two-year subscription allows you to swap two devices in that two-year period, and you only have to pay the swap fee each time on top of the subscription cost.

How much does Samsung Care+ cost?

The prices for subscriptions are as follows for the eligible devices in the Samsung Care+ range:

  • Galaxy Fold Series and Galaxy Flip (First Generation): Subscription Cost of $399 and Swap Fees of $299
  • Galaxy Z Flip3, Galaxy S Series, and Galaxy Note Series: Subscription Cost of $249 and Swap Fees of $149
  • Galaxy A Series: Subscription Cost of $159 and Swap Fees of $149

How does Samsung Care compare to AppleCare+?

Samsung Care and Samsung Care+ together essentially offer what AppleCare+ offers in its entirety. The services are very similar in both benefits and pricing. The free nature of Samsung Care is a huge bonus for Samsung fans, as Apple has ditched its free repairs and replacement services of old. The Swap Fees on top of Samsung Care+ subscription fees will stack up to be a bit more expensive than Apple’s pricing model, however both Samsung Care and AppleCare offer very similar insurance services.

How is Samsung Care+ different from Samsung Limited Warranty and Australian Consumer Law?

Australian Consumer Law Samsung Limited Warranty Samsung Care+ or Samsung Care Protection Plan
Cost No additional cost No additional cost Additional cost required
Claim period Reasonable period from date of delivery when the fault is discovered (could be 24 months or longer) 2 years from date of purchase 2 years from purchase
Who to contact/claim through The seller Samsung Support, Samsung in-store support or from authorised Samsung service provider Samsung Support, Samsung in-store support or from authorised Samsung service provider
Technical support offered? No Yes Yes
Repair or replacement offered? Contact seller where device was purchased from Yes Yes
Accidental damage covered? No No Yes (up to 2 claims per year for length of coverage)
Theft or loss covered? No No Yes, for customers with Samsung Care+ with Theft and Loss (up to 2 claims per year for length of coverage)

Is Samsung Care+ worth it?

Samsung Care is obviously worth it, as it is a free service with a healthy array of benefits to Samsung users. However, Samsung Care+ is a little bit trickier to weigh up in terms of its justifiability. On the one hand, we rely so heavily on technology nowadays that ensuring we are protected financially is crucial. However on the other hand, Samsung Care+ costs are steep, and for the careful device holder, may not actually be necessary. Ultimately you’re paying for peace of mind, so if you’re a worrier or a clumsy person, Samsung Care+ is for you.

Compare Samsung Galaxy phone plans

Samsung Galaxy S22 Plans

The following table shows selected published 24-month plans for the Samsung Galaxy S22 on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest and then by data allowance, largest to smallest. Use our tool for mobile phone plan comparison to see a wider range of plans from other providers. This is a selection of products with links to a referral partner.

Samsung Galaxy S22+ Plans

The following table shows selected published 24-month plans for the Samsung Galaxy S22+ on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest and then by data allowance, largest to smallest. Use our tool for mobile phone plan comparison to see a wider range of plans from other providers. This is a selection of products with links to a referral partner.

Samsung Galaxy S22 Ultra Plans

The following table shows selected published 24-month plans for the Samsung Galaxy S22 Ultra on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest and then by data allowance, largest to smallest. Use our tool for mobile phone plan comparison to see a wider range of plans from other providers. This is a selection of products with links to a referral partner.

Photo Credit: Framesira

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