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Samsung Care

What is Samsung Care and is it worth getting?

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Samsung Care provides a safety net for Samsung users, but is the premium Samsung Care+ service worth purchasing?

Samsung phones can be expensive, but with how important technology is in our modern lives, you may be wondering if insurance for your device is worth it. Here’s our guide to Samsung Care, Samsung Care+, and how they stack up in the market.

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What is Samsung Care?

Samsung Care is Samsung’s product insurance. By owning a Samsung product, you get access to a range of services including installation help, health checks, and repairs. The plan offers a wide variety of services to choose from, plenty of which aren’t related to help with your mobile phone. Samsung Care mostly caters to the range of Samsung appliances and electronics.

What does Samsung Care cover for Samsung phones?

The Standard Benefits of the Samsung Care include mobile repairs within 24 hours on select devices, however the premium benefits include:

  • Television health checks
  • Refrigerator health checks
  • Washing machine health checks
  • Heat pump dryer health checks

These health checks come in the form of a six-month courtesy call, as well as maintenance visits. Samsung is no longer including Samsung Care Premium on products purchased after January 1, 2024.

How much does Samsung Care cost?

Samsung Care is actually a free service, in which simply being a Samsung product owner will afford you the benefits. Samsung Care+ (or Samsung Care Plus), however, does have an associated cost.

What is Samsung Care+?

Samsung Care+ is an add-on service (not product insurance) where you can swap out broken or damaged devices for a new one, for a fee. A two-year subscription allows you to swap two devices in that two-year period, and you only have to pay the swap fee each time on top of the subscription cost.

How much does Samsung Care+ cost?

The prices for subscriptions are as follows for the eligible devices in the Samsung Care+ range:

  • Galaxy S series: Two year subscription cost of $249, one-year subscription cost of $129, swap fee of $149, mobile refresh fee of $45
  • Galaxy S Ultra series and Galaxy Z Flip 4 and Flip5: Two year subscription cost of $279, one-year subscription cost of $149, swap fee of $229, mobile refresh fee of $99
  • Galaxy Z Fold series: Two year subscription cost of $399, one-year subscription cost of $229, swap fee of $299, mobile refresh fee of $99
  • Galaxy A series: Two-year subscription cost of $159 (one-year subscription not available), swap fees of $149, mobile refresh fee of $45

How does Samsung Care compare to AppleCare+?

Samsung Care and Samsung Care+ together essentially offer what AppleCare+ offers in its entirety. The services are very similar in both benefits and pricing. The free nature of Samsung Care is a huge bonus for Samsung fans, as Apple has ditched its free repairs and replacement services of old. The Swap Fees on top of Samsung Care Plus subscription fees will stack up to be a bit more expensive than Apple’s pricing model, however both Samsung Care and AppleCare offer very similar insurance services.

How is Samsung Care+ different from Samsung Limited Warranty and Australian Consumer Law?

Australian Consumer Law Samsung Limited Warranty Samsung Care+ or Samsung Care Protection Plan
Cost No additional cost No additional cost Additional cost required
Claim period Reasonable period from date of delivery when the fault is discovered (could be 24 months or longer) 2 years from date of purchase 2 years from purchase
Who to contact/claim through The seller Samsung Support, Samsung in-store support or from authorised Samsung service provider Samsung Support, Samsung in-store support or from authorised Samsung service provider
Technical support offered? No Yes Yes
Repair or replacement offered? Contact seller where device was purchased from Yes Yes
Accidental damage covered? No No Yes (up to 2 claims per year for length of coverage)
Theft or loss covered? No No Yes, for customers with Samsung Care+ with Theft and Loss (up to 2 claims per year for length of coverage)

Is Samsung Care+ worth it?

Samsung Care is, as a free service, most likely going to be worth it thanks to its range of benefits to Samsung users. However, Samsung Care+ is a little bit trickier to weigh up in terms of its justifiability. On the one hand, we rely so heavily on technology nowadays that ensuring we are protected financially is crucial. However on the other hand, Samsung Care+ costs are steep, and for the careful device holder, may not actually be necessary. Ultimately you’re paying for peace of mind, so if you’re a worrier or accident prone, Samsung Care+ might be worth the cost, however it’s important to understand your rights under consumer law to ensure you’re not paying for a service you might not need.

Compare Samsung Galaxy phone plans

Samsung Galaxy S24 plans

The following table shows selected published 24-month plans for the 256GB Samsung Galaxy S24 on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest and then by data allowance, largest to smallest. Use our tool for mobile phone plan comparison to see a wider range of plans from other providers. This is a selection of products with links to a referral partner.

Samsung Galaxy S24+ plans

The following table shows selected published 24-month plans for the 256GB Samsung Galaxy S24+ on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest and then by data allowance, largest to smallest. Use our tool for mobile phone plan comparison to see a wider range of plans from other providers. This is a selection of products with links to a referral partner.

Samsung Galaxy S24 Ultra plans

The following table shows selected published 24-month plans for the 256GB Samsung Galaxy S24 Ultra on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest and then by data allowance, largest to smallest. Use our tool for mobile phone plan comparison to see a wider range of plans from other providers. This is a selection of products with links to a referral partner.

Emma Bradstock
Telco Specialist
Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for over 5 years. She holds a Bachelor of Arts in Communications and Media from Macquarie University and has over a decade of professional writing experience in print and digital media.

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