How does your dishwasher scrub up of an evening? Compare the biggest and best brands with our customer satisfaction ratings.
* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
^ By clicking on a brand or ‘details’ button, you will leave Canstar Blue and be taken to our referral partner to compare. You agree that Canstar Blue’s terms and conditions apply to this referral. If you click on a brand that our referral partner does not cover, you will be taken to a brand page on Canstar Blue.
Canstar Blue research finalised in December 2015, published in May 2016.
You get a very satisfied feeling when you close your dishwasher door at the end of an evening’s entertainment, comfortable in the knowledge that your dinner plates, cutlery and cooking utensils are in safe hands – and not yours. Sure, washing your dishes by hand comes with its own sense of achievement, but surely even the most experienced, determined and enthusiastic kitchen sink-scrubber couldn’t boast the cleaning power of a top-of-the-range dishwasher. A good dishwasher packs one hell of a hot water punch – just stick your head close to the door when you open it after an intense cycle if you don’t believe us (actually, don’t do that, especially if you wear glasses, you won’t be able to see a thing).
A dishwasher can be your best friend. So if you want sparkling clean (drinking) glasses, knifes and folks, pots and pans, and all manner of other things, it’s probably an investment you’ll be glad you made. If you’re committed to the idea of efficient and effective after-dinner cleaning, the first question you should ask is: Where do I find the best dishwasher? And we’re happy to offer some guidance.
We think the best way to judge the performance of big-money household appliances, like dishwashers, is to seek the opinions of Australian consumers who already own and use them – after all, they know better than anyone. So once again we’ve surveyed hundreds of adults who have purchased a new dishwasher in the last three years and their feedback is reflected by the star ratings you see above. Miele has topped 6 other brands, rating 5 stars in Overall Customer Satisfaction for its Dishwashers, receiving the Canstar Blue award for 2016.
Believe us when we say this is no fluke, because Miele has dominated our dishwasher ratings since we launched the category back in 2010 – winning every year but one. That year, 2013, saw a victory for Bosch, which performed well again this time with a five-star review on value for money, along with Fisher & Paykel. So our ratings over the years have produced a squeaky clean representation of what Aussie consumers think of their dishwashers. You’re welcome.
It’s all well and good, consumers singing the cleaning praises of Miele dishwashers, but you won’t need us to tell you that the brand doesn’t come cheap. At the premium end of kitchen appliances, you could spend a small fortune on one of its top models, such as those with its impressive TwinDos technology which earned Miele a Canstar Blue Innovation Excellence Award in early 2016. So what we’re saying is, Miele dishwashers are not for everyone.
Our survey found households spent an average of $848 on their new dishwashers, up from the figure of $810 recorded 12 months earlier. So it seems Aussies are splashing out a little more in search of perfectly clean cutlery. Of course, some brands are more expensive than others. A quick search on Appliances Online shows us that the cheapest model from Bosch is currently retailing at $747, while the cheapest from Dishlex comes in at $588. You could easily spend more than $1,500 on one of Miele’s dishwasher, but as we’ve found, consumers who own them generally consider it a price worth paying.
However, not everyone is happy with their new dishwasher. A not insignificant 24% of survey respondents told us they are often disappointed with their dishwasher’s cleaning results, while a similar number, 23%, wish they had spent more on a better model. It’s for these reasons that we think our customer reviews are the perfect pre-purchase research.
You should expect any dishwasher to successfully perform its most basic function of washing your dishes for you (although the quality of the cleaning will vary), but there are also other things to keep in mind when looking for a dishwasher that’s right for you and your home. For example, you’ll probably want to consider its design (to make sure it fits in with the theme of your kitchen), its internal layout (because a dishwasher’s shelves and baskets can add flexibility for when you want to wash large items) and the noise it makes (because some dishwashers can be quite loud and you won’t want it keeping you or the kids awake at night!)
Energy efficiency is also an important consideration, because a dishwasher with a good star rating could mean you save money on electricity and water costs over time. Australia’s Water Efficiency Labelling Scheme (WELS) rates dishwashers based on how much water they use to get the job done. Its labels show star ratings of zero to six, with a greater number of star indicating better water efficiency. You can also find out how many litres of water your dishwasher uses per wash on the WELS website. Dishwashers will also have an energy star rating to reflect how much electricity they use. The Energy Rating website will tell you how many kilowatt hours of energy your model uses, so you can calculate estimated running costs over a year.
You should also give serious thought to your dishwasher’s size and capacity, especially if you have a big family, or like having friends and family over for dinner. Here are some helpful details on size and capacity:
Also consider the dishwasher’s features. Some Miele models, for example, automatically open themselves when the wash cycle has finished, allowing fresh air to enter and completely dry the load. Others open simply with a couple of taps on the front of the unit! Those are impressive but fairly uncommon features, however, a number of dishwashers have sensors that recognise how full they are, what type of items are in them and how dirty they are, before deciding which cleaning program is best suited. Wash programs will vary from manufacturer to manufacturer, but you will generally be able to choose from:
Those are all things to consider before you buy a dishwasher. For further reading, we suggest checking out our Dishwasher Buying Guide.
At Canstar Blue, we’re all about customer satisfaction. We like to know which brands Aussies rate highest and what it is about them that they like. So when it comes to dishwasher, what is it that drives customer satisfaction when consumers actually get their new appliance home and start using it? We found:
At the end of the day, it’s all about the results! We hope our review and ratings prove helpful as you look to buy a new dishwasher.
Canstar Blue commissioned Colmar Brunton to survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased and used a dishwasher in the last three years – in this case, 699 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria. The ratings table is first sorted by star ratings and then alphabetically.
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