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Expert Guide: ELGAS Review and Guide

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Thousands of Aussie homes rely on Liquefied Petroleum Gas (LPG) for cooking, heating and hot water supply. While there are dozens of LPG suppliers out there, the market is dominated by only a handful – one of which is ELGAS.

ELGAS is one of Australia’s largest LPG suppliers, distributing gas right across Australia from over 1,088 depots and distribution outlets nationwide. In this article, Canstar Blue explores what ELGAS has on offer, looking at its prices, products and perks.

ELGAS gas products

ELGAS offers a range of LPG options for residential customers, including home LPG plans, one-off deliveries and bulk supply. Some of the products and services available include:

Residential LPG plans

ELGAS currently offers three home LPG plans, which include benefits such as fixed prices and discounts for new customers. Options include:

  • Variable: Variable rates, with a new customer discount.
  • Fixed: Fixed rates for 24 months.
  • Carbon Neutral: Fixed rates for 12 months.

Residential LPG cylinder exchange

This service provides customers with two gas bottles that are linked to a changeover valve; when one bottle runs out, the connection will automatically switch over to the second. You can then order a replacement bottle from ELGAS and a local driver will deliver a new cylinder and exchange it with your empty bottle.


This is designed for off-grid or rural homes and offers bulk filling services for cylinders from 45kg to 210kg, or LPG tanks from 0.5 tonne up to 3 tonne. Your gas bottles are refilled without the need to change over the gas bottle.

ELGAS gas prices

ELGAS promises competitive rates for home LPG users. Prices will vary depending on how far an ELGAS truck must travel to deliver gas to your home. The further you live from an ELGAS depot, the more you’ll need to pay.

Where does ELGAS service?

If you’re wondering what services ELGAS is offering in your state, look no further than the table below. We summarise what you can expect to find from ELGAS in NSW, VIC, QLD, SA, ACT, WA,  TAS and NT.

State LPG?

Contact Information & Billing Details

If you need to contact ELGAS about a product or service, you’ll find all the details below.

ELGAS Contact Information

ELGAS has multiple points of contact. Details are listed below:

  • General Enquiries: 131 161
  • Emergencies: 1800 819 783
  • Email: enquiries can be submitted through the Elgas website

ELGAS Billing

ELGAS customers can order LPG, monitor their account and make payments through the ELGAS website. ELGAS also has three mobile apps to make ordering and managing your LPG even easier. The apps are:

  • ELGAS EasyApp – Order, pay and manage your LPG
  • Quick Smart Gas – Order a 45kg gas bottle instantly with one click

How do customers rate ELGAS?

LPG customers in Australia gave ELGAS 4 out of 5 stars for overall satisfaction in our 2024 customer ratings report.

Elgas LPG National

Canstar Blue
Award: Overall Satisfaction

Is ELGAS right for me?

As one of the largest marketers of LPG in Australia, the company is well positioned to offer customers value for money with LPG. ELGAS also makes LPG delivery a little easier than some of its competitors. Its Automated Tanker Delivery System removes the hassle of LPG and the ELGAS mobile apps help you keep on top of your gas account.

LPG suppliers are a little difficult to compare since the LPG prices are always fluctuating. Alternatively consider if natural gas is right for you. You can start comparing natural gas providers here at Canstar Blue.

Compare Gas Suppliers

Kelseigh Wrigley: Energy Specialist

As Canstar Blue’s Energy Specialist, Kelseigh Wrigley covers the retail energy market, with a focus on electricity, gas and solar. She joined the team after completing a Bachelor of Journalism at the Queensland University of Technology, and has previously written for a variety of online publications, including Hunter and Bligh. You can follow Kelseigh on LinkedIn.