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GigaComm Internet: Review & Plans

While most Australians now use the NBN as their primary home broadband connection, it’s not the only option out there. Depending on where you live, you may be eligible for fast, non-NBN fibre networks run by private broadband providers — one of which is GigaComm.

GigaComm is an independent internet provider that offers fibre plans capable of delivering an affordable gigabit-speed performance. The company’s range of hybrid plans use both fixed-line and fixed wireless networks to offer ultra-fast internet, with a view to provide services at a competitive cost.

As GigaComm operates on its own self-built network, and doesn’t use the NBN, it could be worth considering if you’ve had issues with your NBN connection, or simply can’t yet get connected at your current address. Read on to find out what GigaComm can offer residential internet customers.

GigaComm internet plans

The following table shows a selection of published GigaComm fibre plans on Canstar Blue’s database, listed in order of their standard monthly cost, from lowest to highest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Brand Features Max Data**/billing period Advertised Cost^^/billing period

FTTx 200

  • 200/50Mbps speeds
  • Upgrade to 200/100Mbps for an additional $20 per month
  • $125 installation fee (modem sold separately)
  • Month-to-month contract

min. cost $204 over first month

UnlimitedMax Data**/billing period $79Advertised Cost^^/billing period

FTTx 400

  • 400/50Mbps speeds
  • Upgrade to 400/100Mbps for an additional $20 per month
  • $125 installation fee (modem sold separately)
  • Month-to-month contract

min. cost $274 over first month

UnlimitedMax Data**/billing period $149Advertised Cost^^/billing period

FTTx Gigabit

  • 1000/50Mbps speeds
  • Upgrade to 1000/100Mbps for an additional $20 per month
  • $125 installation fee (modem sold separately)
  • Month-to-month contract

min. cost $294 over first month

UnlimitedMax Data**/billing period $169Advertised Cost^^/billing period
View all NBN plans listed on Canstar Blue

What does GigaComm offer?

GigaComm Plans

Unlimited data

Gigabit-speed internet

Entertainment

Call packs

Choice of contract

Included modem

GigaComm broadband coverage

GigaComm’s network is obviously not as extensive as the NBN, but is available across major Australian cities in selected locations. To see if you’re eligible to connect to a GigaComm plan, check your address on the GigaComm website.

The below maps provide an overview of GigaComm coverage currently available in Sydney and Melbourne.

Sydney GigaComm coverage
GigaComm coverage in Sydney as of July 2022

 

GigaComm coverage in Melbourne as of July 2022

GigaComm features and bonuses

Some of the features and extra offered by GigaComm include:

  • Gigabit speeds: Plans with download speeds of up to 1000Mbps are available. GigaComm claims its service can reliably deliver a gigabit-speed connection to apartments and homes via its copper over fibre technology, called G.Fast.
  • Modems: Customers can bring their own modem-router to GigaComm, but should ensure that their equipment is a high-performance device that can support speeds up to 1000Mbps. GigaComm also offers customers an optional NetComm NF18ACV router that has been tested for gigabit speeds.
  • Residential Guarantee: GigaComm offers new customers a full money back guarantee within the first month of service, even on 24-month contracts. If you’re unhappy with your plan, cancel within 30 days and you’ll be refunded any charges incurred to date, minus installation fees.
  • Hybrid technology: GigaComm offers two technology choices: FTTx and FFW, which are designed to offer buildings multiple paths to the internet for optimum resiliency.
  • Faster uploads: Customers can upgrade to 100Mbps upload speeds on any pan for an extra $20 per month.
  • Low latency: GigaComm says its plans offer a low latency of just 2-4 milliseconds, which is ideal for activities such as online gaming.

GigaComm FTTx plans

GigaComm offers a range of Fibre to the Distribution Point (FTTx) plans, which give residents in apartment buildings a much faster potential speed than existing NBN Fibre to the Building connections.

FTTx plans are comprised of fibre and wireless backhaul which connect GigaComm’s network to the building; fibre is then connected to copper, which is delivered into individual apartments via a wall plate to deliver ultra-fast speeds. GigaComm calls this technology G.Fast, and says it offers low latency in addition to fast download and upload speeds.

Currently, three download speed options are available, each with upload speeds of 50Mbps: 200/50Mbps, 400/50Mbps, and 1000/50Mbps. If customers would like faster uploads, they can double their upload speed to 100Mbps for an additional $20 per month.

FTTx plans are offered on both a month-to-month basis, and on a 24-month contract. Both options come with the same monthly plan cost, but opting for a 24-month contract will see your installation fees waived. Go month-to-month, and you’ll pay $125 upfront for installation.

All plans include unlimited data, and customers can BYO a compatible high-speed router or buy a NetComm device from GigaComm.

The following table shows a selection of published GigaComm fibre plans on Canstar Blue’s database, listed in order of their standard monthly cost, from lowest to highest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Brand Features Max Data**/billing period Advertised Cost^^/billing period

FTTx 200

  • 200/50Mbps speeds
  • Upgrade to 200/100Mbps for an additional $20 per month
  • $125 installation fee (modem sold separately)
  • Month-to-month contract

min. cost $204 over first month

UnlimitedMax Data**/billing period $79Advertised Cost^^/billing period

FTTx 200

  • 200/50Mbps speeds
  • Upgrade to 200/100Mbps for an additional $20 per month
  • $0 installation fee (modem sold separately)
  • 24-month contract

min. cost $1,896 over 24 months

UnlimitedMax Data**/billing period $79Advertised Cost^^/billing period

FTTx 400

  • 400/50Mbps speeds
  • Upgrade to 400/100Mbps for an additional $20 per month
  • $125 installation fee (modem sold separately)
  • Month-to-month contract

min. cost $274 over first month

UnlimitedMax Data**/billing period $149Advertised Cost^^/billing period

FTTx 400

  • 400/50Mbps speeds
  • Upgrade to 400/100Mbps for an additional $20 per month
  • $0 installation fee (modem sold separately)
  • 24-month contract

min. cost $3,576 over 24 months

UnlimitedMax Data**/billing period $149Advertised Cost^^/billing period

FTTx Gigabit

  • 1000/50Mbps speeds
  • Upgrade to 1000/100Mbps for an additional $20 per month
  • $125 installation fee (modem sold separately)
  • Month-to-month contract

min. cost $294 over first month

UnlimitedMax Data**/billing period $169Advertised Cost^^/billing period

FTTx Gigabit

  • 1000/50Mbps speeds
  • Upgrade to 1000/100Mbps for an additional $20 per month
  • $0 installation fee (modem sold separately)
  • 24-month contract

min. cost $4,056 over 24 months

UnlimitedMax Data**/billing period $169Advertised Cost^^/billing period
View all NBN plans listed on Canstar Blue

GigaComm FFW plans

GigaComm’s Fibre and Fixed Wireless (FFW) plans use a combination of fixed-line and wireless technology to deliver fast speeds to homes and businesses. Fibre is used to connect GigaComm’s network to a building, which is also installed with next-generation wireless equipment to send signals to connected homes. FFW customers will need to have a small rooftop dish antenna and indoor power supply installed in their home to connect to GigaComm’s service.

Plans include three download speed options: 300/50Mbps, 600/50Mbps, and 1000/50Mbps. As with FTTx, customers can double their upload speed to 100Mbps for an extra $20 per month. All plans feature unlimited data, and the choice to bring your own modem or add-on a pre-tested NetComm device.

FFW plans are available on a no-contract basis, but going month-to-month will incur either a $1,299 or $1,500 installation cost depending on your plan. If you sign on for a 12-month contract, you’ll pay the lower rate of $799 or $999 for installation, but if you commit to 24 months installation is free.

The following table shows a selection of published GigaComm fibre and fixed wireless plans on Canstar Blue’s database, listed in order of their standard monthly cost, from lowest to highest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Brand Features Max Data**/billing period Advertised Cost^^/billing period

FFW 300

  • 300/50Mbps speeds
  • Upgrade to 300/100Mbps for an additional $20 per month
  • $1,500 installation fee (modem sold separately)
  • Month-to-month contract

min. cost $1,619 over first month

UnlimitedMax Data**/billing period $119Advertised Cost^^/billing period

FFW 300

  • 300/50Mbps speeds
  • Upgrade to 300/100Mbps for an additional $20 per month
  • $999 installation fee (modem sold separately)
  • 12-month contract

min. cost $2,427 over 12 months

UnlimitedMax Data**/billing period $119Advertised Cost^^/billing period

FFW 300

  • 300/50Mbps speeds
  • Upgrade to 300/100Mbps for an additional $20 per month
  • $0 installation fee (modem sold separately)
  • 24-month contract

min. cost $2,856 over 24 months

UnlimitedMax Data**/billing period $119Advertised Cost^^/billing period

FFW 600

  • 600/50Mbps speeds
  • Upgrade to 300/100Mbps for an additional $20 per month
  • $1,500 installation fee (modem sold separately)
  • Month-to-month contract

min. cost $1,468 over first month

UnlimitedMax Data**/billing period $169Advertised Cost^^/billing period

FFW 600

  • 600/50Mbps speeds
  • Upgrade to 600/100Mbps for an additional $20 per month
  • $999 installation fee (modem sold separately)
  • 12-month contract

min. cost $2,827 over 12 months

UnlimitedMax Data**/billing period $169Advertised Cost^^/billing period

FFW 600

  • 600/50Mbps speeds
  • Upgrade to 600/100Mbps for an additional $20 per month
  • $0 installation fee (modem sold separately)
  • 24-month contract

min. cost $4,056 over 24 months

UnlimitedMax Data**/billing period $169Advertised Cost^^/billing period

FFW Gigabit

  • 1000/50Mbps speeds
  • Upgrade to 1000/100Mbps for an additional $20 per month
  • $1,299 installation fee (modem sold separately)
  • Month-to-month contract

min. cost $1,498 over first month

UnlimitedMax Data**/billing period $199Advertised Cost^^/billing period

FFW Gigabit

  • 1000/50Mbps speeds
  • Upgrade to 1000/100Mbps for an additional $20 per month
  • $799 installation fee (modem sold separately)
  • 12-month contract

min. cost $3,187 over 12 months

UnlimitedMax Data**/billing period $199Advertised Cost^^/billing period

FFW Gigabit

  • 1000/50Mbps speeds
  • Upgrade to 1000/100Mbps for an additional $20 per month
  • $0 installation fee (modem sold separately)
  • 24-month contract

min. cost $4,776 over 24 months

UnlimitedMax Data**/billing period $199Advertised Cost^^/billing period
View all NBN plans listed on Canstar Blue

GigaComm support and customer service

GigaComm’s existing or prospective customers are able to connect to sales, customer service, and technical support teams through a variety of channels, including phone and email.

  • Phone: 1300 004 442
  • Email: info@gigacomm.net.au
  • Live chat: Available on the GigaComm website
  • Online contact form: Available on the GigaComm website

Is GigaComm a good internet provider?

For customers in need of an alternative to the NBN, GigaComm offers seriously fast speeds and, for FTTx plans, low set-up costs. It’s an especially attractive proposition for apartment residents who may be frustrated by the limitations of the NBN’s FTTB connection type, which isn’t able to deliver the ultra-fast speeds offered on GigaComm plans.

Customer feedback for GigaComm plans indicates that the company has some very satisfied subscribers, so it may be worth considering if you’re in need of fast, reliable internet and have felt let-down by the other broadband options available at your address. However, it’s important to note that GigaComm isn’t yet available in every postcode, so you’ll need to check your address via the GigaComm site to see if it’s an option at your location.

Aside from availability, the price of ultra-fast internet may also be a factor for customers with tighter budgets. As of July 2022, GigaComm’s FFW plans begin at $119 per month, although FTTx starts at a much lower $79. If you’re looking at the fastest gigabit-speed plans, expect to pay from $169 monthly for FTTx, and $199 for FFW.

For FTTx customers, these prices are highly competitive when compared to what’s offered by NBN providers; NBN plans with 100Mbps speeds typically cost $80-$110 per month depending on your choice of telco, while 1000Mbps plans range from around $135 to $180, excluding discounts. If you want a fast plan but don’t require gigabit download speeds, a move to GigaComm’s 200/50 plan could give you twice the speed of NBN 100, for a potentially lower monthly price.

One downside is that unlike NBN, you don’t have the option of switching between providers if you’re unhappy with your plan or pricing. While you’re free to cancel any time on a no-contract GigaComm plan, it may be more of an inconvenience to find and activate a new broadband service when compared to the relative simplicity of changing NBN providers. GigaComm’s 24-month and 12-month plans also incur an early termination fee of up to $250 if you cancel early, and for FFW plans, you may be hit with an installation cost of $1,500.

In summary, GigaComm may be right for you if you’re looking for a non-NBN broadband plan that offers fast download and upload speeds, and you’re not on a strict budget. It’s also a good option for apartment or unit dwellers who need a faster and more reliable plan for work, gaming, or simply day-to-day usage, but be aware that the network doesn’t yet have the widespread coverage of the NBN.

As always, make sure to shop around and compare what’s available at your address before making a decision.

About the author of this page

Tara Donnelly

This page was written and is regularly updated by Canstar Blue’s Telco Editor, Tara Donnelly. Having spent a decade writing for and editing telco comparison websites, she’s an expert in all things phone & internet, including NBN plans, wireless technology, the latest mobile devices and how to find the best deal for your family. She loves to highlight the next best deals, while also flagging the things you need to be aware of.

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