Aurora Energy Review and Rates
Aurora Energy is the Tasmanian government-owned electricity and natural gas retailer, selling power to both homes and businesses, and until recently was the only choice for residential customers. The company is also only one of two natural gas retailers, supplying gas to all types of customers across the networks. In this article, Canstar Blue takes a detailed look at Aurora Energy’s products, prices and services.
About Aurora Energy
Aurora Energy was founded in 1988 after the Tasmanian Hydroelectric Commission (which was then charged with all aspects of energy), was broken up into separate divisions – generation, transmission, distribution and retail. Today, Aurora Energy only operates as a retailer while TasNetworks is responsible for electricity transmission and distribution throughout Tasmania. As Tasmania’s 100 per cent owned and operated retailer, Aurora claims it is committed to delivering the best energy solutions and choices for their customers through award-winning product innovation, consistently low prices and local expert service and advice.
The power retailer is government-owned and will remain that way for the foreseeable future, despite occasional rumours of privatisation. Aurora says it prides itself on accountability and claims it strives to build a relationship of trust with its customers. The company says it is active in the community, supporting a number of local community events.
Aurora Energy Electricity
Aurora Energy’s electricity service is relatively straightforward with no significant discounts or gimmicks. It has five residential tariffs listed below:
|Tariff||Type||Supply charge||Usage charge|
|Standard residential tariff|
|Tariff 31||Light and Power||95.193 ¢/day||26.587 ¢/kWh|
|Tariff 41||Heating and hot water||17.750 ¢/day||17.265 ¢/kWh|
|Tariff 93||Time of use||105.750 ¢/day||Peak: 32.137 ¢/kWh
Off-Peak: 14.963 ¢/kWh
|Tariff 61||Off-peak w/afternoon boost||21.937 ¢/day||13.900 ¢/kWh|
|Tariff 62||Off-peak (night only)||20.969 ¢/day||13.092 ¢/kWh|
Prices as of February 2021.
Residential customers who pay their bills by direct debit may receive a discount of 5.5 cents per day over the billing period. That works out to be about a $5 saving over one billing quarter. It’s not much of a saving, but better in your pocket than your energy company’s, right?
See how Aurora Energy compares on price to 1st Energy here.
As for business customers, the rates charged depend on whether the business is regarded as a small or large business. Businesses are generally considered ‘small’ if it consumes less than 150 mWh or about $30,000 of electricity per year.
Where does Aurora Energy operate?
If you’re wondering what services Aurora Energy is offering in your state, look no further than the table below. We summarise what you can expect to find from Aurora Energy in NSW, VIC, QLD, SA, ACT and WA.
Aurora Energy Natural Gas
Aurora claims to have the lowest natural gas prices in the state and customers can benefit from the convenience of having both their electricity and gas with the one retailer. If you don’t already have a gas connection to your property, Aurora Energy may be able to set it up for a fee, provided your street is on the gas mains network. Alternatively, it also sells gas in LPG cylinders.
Aurora Energy Gas Rates
|Customer type||Daily Supply charge||Usage charge|
|Residential||55.00 ¢/day||4.0203 ¢/MJ|
Prices as of February 2021.
Aurora is a GreenPower-accredited energy retailer. This means customers have the option to have some, or all, of their electricity sourced from renewable sources at an additional cost. This additional cost is added to your normal electricity bills. The rates are as follows:
|% of GreenPower||Price|
You can use the AuroraGreen cost calculator to find out how much AuroraGreen will cost you and what your green energy can do. To sign up for AuroraGreen, you will have to complete an application form on the Aurora website.
Aurora Energy Billing
Aurora customers have a range of billing options available, including:
- Pay Online: You can pay using VISA or Master card using Aurora Energy’s website.
- Direct Debit: Have Aurora Energy automatically deduct your bill payment from your nominated account.
- EasyPay: Aurora Energy average out your energy usage over 12 months. Customers then make the same regular payment all year round, so you won’t get hit with a large winter bill.
- By Phone or mail: Mail a cheque or money order to Aurora or call up and pay using Mastercard, Visa or a debit account.
- In person: You can pay by cash, cheque of EFTPOS at any Australia Post office or Service Tasmania agency.
Aurora+ is an app that allows customers to see how much power they’re using per hour and when. Available on the Peak and Off-Peak plans for residential and small business customers, Aurora+ lets bill-payers identify when they use power the most. On the Peak and Off-Peak plan, customers are able to see when power is cheapest during off-peak periods. Customers who switch over to Aurora+ or Aurora+ Business will cost an additional 11c per day.
Want to know more?
If you want to learn more about Aurora Energy, there’s plenty more information available on its website. If you’d like to know more about Tasmanian energy in general, then see our Tasmanian energy guide using the link below.
About the author of this page
This page was written and is regularly updated by Canstar Blue’s Energy Specialist, Jared Mullane. He’s an expert in all things utilities, including electricity, gas and water, helping to make complicated subjects easier to understand for consumers. A trained journalist, Jared is usually one of the first to break energy-related news, whether it’s the latest changes in the industry, price movements, or the next best deal you need to know about.
Aurora Energy Facts
Aurora Energy was the first and only company retailing electricity in Tasmania in the nineties. Since then, only a handful of other companies have sprung up as competition in the state. Here are some things you should know about this brand:
About Aurora Energy
Aurora Energy was founded in 1998 when the state government owned Hydro-Electric Commission split into three companies: Hydro Tasmania, which generates electricity, Transend Networks (now TasNetworks), an electricity transmitter/distributor and, of course, Aurora Energy, the retailer. Aurora remains government owned, with its headquarters based in Hobart, Tasmania.
Aurora Energy generation
Aurora Energy has investments in a few areas of renewable energy generation within Tasmania. They are:
- Rooftop solar
- Large-scale solar farms
- Wind power
Aurora Energy Services
Aurora Energy offers a few different services to Tasmanian’s. These products are available to both residential and business customers.
More Aurora Energy Services
|Service||Does Aurora Energy offer it?|
|Online chat functionality|
|24 hour call centre|
|Energy saving tips on website|
|Green energy options|
|Notifications when bill is available||?|
|Multiple billing options|
Aurora Energy: Recent Key Dates
2005 | Aurora Energy launches ‘Pay As You Go’, its prepaid electricity product in Adelaide.
2014 | TasNetworks arises after a merger between the non-retail part of Aurora Energy and Transend Networks.
2016 | Aurora trials a new mobile phone app allowing customers real-time tracking of their energy consumption.