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Expert Guide: Lumo Energy Review and Rates

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With its bright orange logo, it’s pretty hard to miss this retailer. Lumo Energy is owned by Snowy Hydro, along with Red Energy. Together they have more than a million electricity customers across the south and east coast of Australia.

In this review, Canstar Blue takes a close look at Lumo Energy. We walk you through the energy plans, rewards and incentives Lumo Energy currently offers, and provide a guide as to how much you can expect to pay. Does it stack up well on price and features? Let’s find out.

Lumo Energy prices

Below are the estimated annual costs for Lumo Energy plans in Victoria and South Australia. Keep reading to see more details about these products.

Lumo Energy Victoria

Here are the Lumo Energy plans on our database for Victoria. These costs are based on the Citipower energy network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Lumo Energy South Australia

Here are the Lumo Energy plans on our database for South Australia. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

An expert’s guide to Lumo Energy

Here are the services Lumo Energy offers in each state it is available in. We summarise what you can expect to find from Lumo Energy across each state and territory.

State Electricity? Gas?
NSW
VIC
QLD
SA
ACT
WA
TAS

Lumo Energy plans

Lumo Energy has a range of variable rate plans with no discounts at all. Customers who sign up to selected Lumo plans will also receive access to Lumo Rewards – Lumo’s exclusive customer shopping program which brings rewards at various entertainment and retail outlets. Read on for all the details, including latest prices.

  • Basic: The Lumo Basic plan now appears to be the retailer’s flagship offer in South Australia. With no contract term or exit fees, Lumo promises low rates with this plan. Customers in SA will also get access to the Lumo Rewards shopping program.
  • Plus: On Lumo Plus, customers in South Australia will have access to Lumo Energy’s rewards program which comes with $25 worth of Lumo Rewards credits when bills are paid on time. Victorians on this offer will be eligible for free connections and disconnections when they move house.
  • Value: The Lumo Value plan is Victoria’s fixed-rate offer. It has fixed rates until the 30th of September, 2025.

Lumo Energy natural gas

In addition to electricity, Lumo Energy also retails natural gas in Victoria and South Australia, with its gas deals closely mirroring its electricity plans. Available products are:

  • Standing Offer: Lumo’s Standing Offer is available in Victoria and South Australia. It has no contract term.
  • Lumo Basic: This is Lumo Energy’s basic gas deal, with no conditional discounts, just “low rates” and provides access to Lumo Rewards. Lumo Basic is available in South Australia.
  • Lumo Plus: This plan also offers low rates and no discounts and includes quarterly billing options.

Contact information and billing details

Here is the information about Lumo Energy should you need to pay a bill or get in touch with the retailer to make an account query.

Lumo Energy contact information

Please find Lumo Energy’s contact information below:

  • General enquiries: 1300 115 866
  • International enquiries: +613 9977 6109
  • Fax: 1300 136 891
  • Postal address: PO Box 4136, East Richmond, VIC 3121
  • Online enquiry form via the Lumo Energy website

Lumo Energy billing

Customers can pay their bills however they like. Lumo jokes they can even pay in gold bullions if they really wanted to. Its payment options include:

  • Online payment
  • Direct Debit
  • Mail
  • Bpay
  • Phone
  • In person at Australia Post
  • Centrepay

Customers can manage how they are billed through MyAccount. It can also be used to apply for hardship and financial difficulty concessions.

Lumo MyAccount

Like most retailers, Lumo Energy has a MyAccount platform that lets customers manage everything related to their energy account in the one place. Accessed online, MyAccount lets customers:

  • Check & Monitor energy usage
  • Pay your bills
  • View & compare previous bills
  • Update personal details
  • Change billing method

Lumo Energy’s MyAccount even lets you export your energy usage data. Victorians can then upload this data to the My Power Planner tool on the Victorian Government’s Switch On website.

Other energy providers worth checking out:

How do customers rate Lumo Energy?

Electricity customers in South Australia gave Lumo Energy 5 out of 5 stars for overall satisfaction in our 2023 customer ratings report.

Lumo Energy Electricity SA

Canstar Blue
Rating:
Award: Overall Satisfaction

Compare Lumo Energy to other Australian providers

Should you switch to Lumo Energy?

Lumo Energy is a serious challenger in the market and seems a perfectly viable choice of electricity retailer. Its rates are generally competitive, often making it one of the cheapest companies out there. In addition, Lumo Energy has a great rewards program, its plans don’t lock you in with exit fees, and its MyAccount app takes out all the complication of managing your account. But with variable rates, its prices could be changes at any time.

Perhaps Lumo Energy’s most obvious short-coming is that its solar deals are not as strong as some competitors. Lumo’s feed-in tariff rates are fairly average and it doesn’t offer installation for customers interested in getting on board with solar power. All in all, it’s a good idea to keep your options open and compare offers from a wide range of retailers.

 

Lumo Energy FAQs

 

Is Lumo Energy Australian owned?

Lumo Energy is a retail subsidiary of Snowy Hydro – an Australian energy generation and retailing company which also maintains the snowy mountains hydroelectricity scheme. Snowy Hydro also owns Red Energy.

Is Lumo Energy any good?

For customers in Victoria and South Australia, Lumo Energy provides a competitive range of electricity and gas plans. It may also be a convenient option for the ‘set and forget’ type customer as Lumo Energy is a dual fuel provider, meaning households will receive bills for each power source from the one company.

Does Lumo Energy offer solar?

Yes, Lumo Energy offers customers with solar a modest feed-in tariff (FiT), however there are usually higher FiTs to be found elsewhere. That being said, solar customers should review their electricity consumption needs as a higher feed-in tariff doesn’t always guarantee greater savings. It’s worth checking the base rates as well as the solar FiT to see if you’re getting a good deal.