Logo for Lumo Energy

Lumo Energy Review and Rates

With its bright orange logo, it’s pretty hard to miss this retailer. Lumo Energy is owned by Snowy Hydro, along with Red Energy. Together they have more than a million electricity customers across the south and east coast of Australia.

In this review, Canstar Blue takes a close look at Lumo Energy. We walk you through the energy plans, rewards and incentives Lumo Energy currently offers, and provide a guide as to how much you can expect to pay. Does it stack up well on price and features? Let’s find out.

Lumo Energy Plans

Lumo Energy has two core electricity plans on offer across Victoria and South Australia. Its range of deals includes an offer with fixed rates in VIC, as well as variable rate plans with no discounts at all, and an offer pitched specifically at people who rent their home. Customers who sign up to selected Lumo plans will also receive access to Lumo Ameego – Lumo’s exclusive customer shopping program which brings rewards at various entertainment and retail outlets. Read on for all the details, including latest prices.

Lumo Electricity Prices

Victoria

Here are the Lumo Energy plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower energy network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

South Australia

Here are the Lumo Energy plans on our database for South Australia. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Value

Only available in Victoria, Lumo’s latest deal is the Value plan. Lumo Value allows customers to lock in rates for a minimum of 12 months from the date of signing up until 31 August 2022. Customers will also get access to the Lumo Ameego shopping program.

Basic

The Lumo Basic plan now appears to be the retailer’s flagship offer in South Australia. While Lumo Energy was previously known for big discounts, the retailer has for a while now also promoted its ‘Basic’ electricity offer. With no contract term or exit fees, Lumo promises simply low rates with this plan. “Low rates U can count on” Lumo said on its website.

Plus

On Lumo Plus, customers in South Australia will have to agree to quarterly e-billing. In exchange, Lumo is offering a $20 bonus credit to its rewards program, Ameego. New sign-ups will also recieve a further $15 Ameego Credit per bill when they pay their bill on time.

Lumo Movers

Lumo Energy is one of few electricity retailers to offer a specific power plan for renters. What makes it unique for people who rent their home you ask? Well, quite simply, there are no connection or disconnection fees when you move! Though, be aware, there may be some restrictions on this as terms and conditions apply. Lumo Movers also brings access to the Lumo Ameego shopping program.

Standing Offer/Victorian Default Offer

Standing Offer is Lumo Energy’s ‘equal to Reference Price’ offer, while it offers the same basic plan in Victoria that’s equal to the VDO. It is entirely flexible with no exit fees or contract terms, however, it works out to be Lumo’s most expensive plan.

Lumo Energy Rates

Lumo Energy is fairly price competitive, with the added bonus of Lumo Ameego providing additional value benefits, as long as you take advantage of them. In order to give customers an idea of how much being a Lumo customer might cost, we’ve calculated the expected annual cost of electricity for each Lumo Energy product at selected postcodes across each state.

Lumo Electricity Prices Victoria

In the table below, we show Lumo Energy prices on the Citipower network in Melbourne. Plans are listed from the lowest priced estimate first. See here for information on the VDO, which in this comparison assumes general energy usage of 4000kWh/year, meaning the VDO is $1,336/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

Electricity Plan Difference from VDO› Conditional Discounts Price Estimate˜
Value 23% Less Than VDO No conditional discounts $1,025
Lumo Movers 21% Less Than VDO No conditional discounts $1,062
Energy Fact Sheets

˜Price assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on Citipower network in Melbourne, but prices differ between distribution areas. September 2021.

See how Lumo Energy compares to other electricity providers in the state with our Victoria electricity price comparison.

Lumo Electricity Prices South Australia

In the table below, we show Lumo Energy prices on the SA Power network in Adelaide. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4000kWh/year, meaning the Reference Price is $1,716/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Basic 9% Less Than Reference Price No conditional discounts $1,566
Plus 9% Less Than Reference Price No conditional discounts $1,566
Lumo Movers 3% More Than Reference Price No conditional discounts $1,657
Basic Plan Information Documents

*Price assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on SA Power network in Adelaide, but prices differ between distribution areas. September 2021.

Check out our SA price comparison page to see how Lumo Energy compares to other providers in South Australia.

If you’re interested to see how other retailers compare outside Victoria and South Australia, check out our other reports below.

Lumo Energy Natural Gas

In addition to electricity, Lumo Energy also retails natural gas in Victoria and South Australia, with its gas deals closely mirroring its electricity plans. Available products are:

  • Lumo Value
  • Lumo Plus
  • Lumo Movers
  • Lumo Basic

Lumo Value Gas

This plan allows customers to fix their gas rates for a minimum of 12 months before 31 August 2022. Lumo Value is only available in Victoria.

Lumo Plus Gas

This deal comes with similar terms as the equivalent Lumo Plus electricity plan. Customers must agree to quarterly e-billing and e-communications. There is no contract term or exit fees, and customers get access to the Lumo Ameego shopping program. This plan is only available in South Australia.

Lumo Movers Gas

Lumo Movers Gas customers receive a discount on their bill for paying on the due date before 5pm. There is no contract term or exit fees, and customers get access to the Lumo Ameego shopping program.

Lumo Basic Gas

This is Lumo Energy’s basic gas deal, with no conditional discounts, just “low rates”. It does not provide access to Lumo Ameego.

Lumo MyAccount

Like most retailers, Lumo Energy has a MyAccount platform that lets customers manage everything related to their energy account in the one place. Accessed online, MyAccount lets customers:

  • Check & Monitor energy usage
  • Pay your bills
  • View & compare previous bills
  • Update personal details
  • Change billing method

Lumo Energy’s MyAccount even lets you export your energy usage data. Victorians can then upload this data to the My Power Planner tool on the Victorian Government’s Switch On website.

Lumo Billing

Customers can pay their bills however they like. Lumo jokes they can even pay in gold bullions if they really wanted to. Its payment options include:

  • Online payment
  • Direct Debit
  • Mail
  • Bpay
  • Phone
  • In person at Australia Post
  • Centrepay

Customers can manage how they are billed through MyAccount. It can also be used to apply for hardship and financial difficulty concessions.

Is Lumo Energy right for me?

Lumo Energy is a serious challenger in the market and seems a perfectly viable choice of electricity retailer. Its rates are generally competitive, often making it one of the cheapest companies out there. In addition, Lumo Energy has a great rewards program, its plans don’t lock you in with exit fees, and its MyAccount app takes out all the complication of managing your account. But with variable rates, its prices could be changes at any time.

Perhaps Lumo Energy’s most obvious short-coming is that its solar deals are not as strong as some competitors. Lumo’s feed-in tariff rates are fairly average and it doesn’t offer installation for customers interested in getting on board with solar power. All in all, it’s a good idea to keep your options open and compare offers from a wide range of retailers.

Compare Electricity Providers

About the author of this page

Jared Mullane

This page was written and is regularly updated by Canstar Blue’s Energy Editor, Jared Mullane. He’s an expert in all things utilities, including electricity, gas and water, helping to make complicated subjects easier to understand for consumers. A trained journalist, Jared is usually one of the first to break energy-related news, whether it’s the latest changes in the industry, price movements, or the next best deal you need to know about.

How do customers rate Lumo Energy?

South Australian electricity customers gave Lumo Energy 3 out of 5 stars for overall satisfaction in our customer ratings report.

Lumo Energy Electricity South Australia

Canstar Blue
Rating:
Award: Overall Satisfaction