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Red Energy

Expert Guide: Red Energy Review and Rates

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Red Energy is an electricity retailer owned by Snowy Hydro – the Australian-owned renewable energy generation company behind the Snowy Mountains Hydro-electric Scheme.

Red Energy appears to have struck a popular balance between good customer service and generally competitive prices across the country. It also has one of the most attractive sign-up incentives thanks to its partnership with Qantas which sees customers pocket Frequent Flyer points for paying their bills on time.

In this article, Canstar Blue examines Red Energy’s plans and prices to see how much you can expect to pay.

Red Energy Prices

See the estimated yearly prices of Red Energy’s plans below. Click on your state to see relevant pricing in NSW, VIC, QLD and SA.

Here are Red Energy’s plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3911kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are Red Energy’s plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are Red Energy’s plans on our database for SEQ. These are products from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4613kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are Red Energy’s plans on our database for South Australia. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4011kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

An Expert’s Guide to Red Energy

If you’re wondering what services Red Energy is offering in your state, look no further than the table below. We summarise what you can expect to find from Red Energy in NSW, VIC, QLD, SA, ACT, TAS and WA.

State Electricity? Gas?
NSW
VIC
QLD
SA
ACT
WA

Red Energy Plans

Red Energy has a few residential electricity and gas products. While they all have no exit fees, no contract term and similar competitive rates, the products differ in terms of benefits. For example, one deal reward customers with Qantas Frequent Flyer Points.

  • Living Energy Saver: This plan comes with no lock-in contracts and variable rates for customers.
  • Qantas Red Saver: This product is similar to the Living Energy Saver as it is offered on a no contract basis. The only real point of difference is that customers receive two Qantas Frequent Flyer Points for every $1 they spend on their energy bill.
  • BCNA Saver: With this plan, Red Energy will contribute $5 a month to the Breast Cancer Network Australia.
  • Red Taronga Flex: Red Energy has partnered with Taronga Zoo to offer new customers a 12-month pass to the Zoo, for one adult and two kids. This is a variable, no contract plan available to NSW customers.
  • Red Wildlife Saver: Red Energy will contribute $5 to the Taronga Conservation Society each month you remain on this plan.

Red Energy EV Plans

Red Energy has launched its very own plans dedicated to electric vehicle owners, available in NSW, VIC, QLD, SA and the ACT. The drawcard of the ‘EV Saver’ is that it provides EV customers with free electricity usage charges on Saturdays and Sundays between the hours of 12pm and 2pm. EV owners must sign up online as well as have a smart meter or interval meter.

Here is Red Energy’s Electric Vehicle Plan on our database that includes a link to the retailer’s website for further details. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3911kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here is Red Energy’s Electric Vehicle Plan on our database that includes a link to the retailer’s website for further details. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here is Red Energy’s Electric Vehicle Plan on our database that includes a link to the retailer’s website for further details. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4613kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here is Red Energy’s Electric Vehicle Plan on our database that includes a link to the retailer’s website for further details. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4011kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Red Energy Gas

Red Energy also sells natural gas in NSW, VIC, QLD, SA and the ACT. Its Qantas Red product is also available in gas form. In Canstar Blue’s gas price comparisons, Red Energy is typically price competitive in most areas it services.

Compare Natural Gas Prices:

Red Energy Solar

Like all retailers, Red Energy credits you for the electricity your solar panels export to the grid. The feed-in tariff that Red Energy pays is usually in-line or slightly higher than state averages. Here are the solar feed-in tariffs Red Energy offers across each state:

  • NSW: 7c/kWh, or 6c/kWh to 12c/kWh (applies to the first 5kWh per day, then reverts to 6c/kWh) on Solar Saver plan
  • VIC: 7c/kWh
  • QLD: 8c/kWh, 5c/kWh, 1c/kWh or 8c/kWh (applies to the first 5kWh per day) on Solar Saver plan
  • SA: 3c/kWh

Compare Solar Providers

Contact Information & Billing Details

If you ever need to contact Red Energy about a plan or service, you’ll find all the details below.

Red Energy Contact Information

The power company offers several contact and support options, including:

  • General enquiries: 131 806
  • International enquiries: +61 3 9977 6000
  • Fax: 1300 661 086
  • Postal address: PO Box 4136, East Richmond VIC 3121
  • Online enquiries available via the Red Energy website

Red Energy Billing

Red Energy offers a full billing option range to cater to all preferences. This includes online payments, BPay, payment by phone, in person and CentrePay.

Red Energy also offers ‘EvenPay’; instead of paying large, quarterly bills, customers are charged the same amount in more frequent, smaller amounts. To do this, Red Energy estimates your payments to try and balance them with your estimated annual usage.

Other energy providers worth checking out:

How do customers rate Red Energy?

Electricity customers in NSW and QLD gave Red Energy 5 out of 5 stars for overall satisfaction in our 2023 customer ratings report.

Natural gas customers in NSW also gave Red Energy 5 out of 5 stars for overall satisfaction in our 2023 customer ratings report.

Red Energy Electricity NSW

Canstar Blue
Rating:
Award: Overall Satisfaction

Red Energy Electricity QLD

Canstar Blue
Rating:
Award: Overall Satisfaction

Red Energy Natural Gas NSW

Canstar Blue
Rating:
Award: Overall Satisfaction

Compare Red Energy to other Australian Providers

Outstanding Value Solar Electricity Plans 2023

In 2023, Red Energy was awarded Canstar Blue’s Outstanding Value award for its solar electricity plans in NSW. Red Energy was recognised for its average-priced solar feed-in tariff, coupled with its below-average usage and supply charges.

 


About the author

As Canstar Blue’s Energy Specialist, Kelseigh Wrigley covered the retail energy market, with a focus on electricity, gas and solar. She joined the team after completing a Bachelor of Journalism at the Queensland University of Technology, and has previously written for a variety of online publications, including Hunter and Bligh. You can follow Kelseigh on LinkedIn.

 

Learn more about Canstar Blue’s Editorial Team.


Red Energy FAQs

 

Is Red Energy good value?

Red Energy seems to be a reasonably safe choice of electricity retailer. It is often one of the most affordable retailers and has earned a great reputation for its customer service. Customers can also use Red Energy to build up Qantas points for their next getaway.

That said, its electricity prices are mixed across different states, so it’s important you consider your personal circumstance when comparing electricity retailers. A great place to start is with Canstar Blue’s customer satisfaction ratings, showing that Red often rates highly in VIC and has been the standout retailer in NSW for a few years. It is less prominent in SA and QLD, but this looks likely to change in the coming years.

Is Red Energy Australian owned?

Red Energy is an Australian-owned energy company based in Melbourne. It was founded in 2004 and provides electricity to households in NSW, VIC, QLD, SA and the ACT. Likewise, it retails natural gas to all of these states bar the ACT. As mentioned before, Red Energy is owned by Snowy Hydro, which also owns direct competitor Lumo Energy.

What services does Red Energy offer?

Service Does Red Energy offer it?
Online chat functionality
24 hour call centre
Energy saving tips on website
Green energy options
Notifications when bill is available ?
Multiple billing options

Is Red Energy a green power company?

Red Energy offers customers 100% GreenPower options in NSW, VIC, QLD, SA and the ACT. Adding GreenPower to an electricity plan will, however, come at an additional cost. According to Greenpeace’s 2022 Green Electricity Guide, Red Energy was ranked 13th out of 48 power companies, and was credited for investing in renewables through its parent company, Snowy Hydro.