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Red Energy Review and Rates

Red Energy is an electricity retailer owned by Snowy Hydro – the Australian-owned renewable energy generation company behind the Snowy Mountains Hydro-electric Scheme. Since launching in Victoria in 2004, Red Energy has expanded its electricity retail services to New South Wales, South Australia and most recently South East Queensland. Red Energy also retails natural gas in Victoria, South Australia and New South Wales.

Red Energy is a frequent front runner in Canstar Blue’s customer satisfaction ratings. It has topped the charts in our NSW comparison for the last five years in a row, and has consistently scored well in our Victoria review. Red Energy appears to have struck a popular balance between good customer service and generally competitive prices across the country. But before diving in, be sure to read the small print. In this article, Canstar Blue examines Red Energy’s plans and prices to see how much you can expect to pay.

Compare Red Energy Electricity Plans

Red Energy Plans

Red Energy has three residential electricity and gas products. While they all have no exit fees, no contract term and the same competitive rates, the products differ in terms of benefits. For example, some products offer a 10% discount on the entire energy bill (not just usage charges), while other deals reward customers with Qantas Frequent Flyer Points. This is in addition to Red Energy’s ‘standing offer’ – a government regulated energy deal with no frills like discounts or exit fees.

Victoria

Red Energy competes with more than 20 other electricity retailers in Victoria, including another Snowy Hydro-owned brand, Lumo Energy. This is how Red Energy’s plans shape up:

  • Living Energy Saver: This is a variable plan with a 10% discount for paying bills on time. This contract has no fixed term, and gives customers access to the Red Energy Rewards program which includes $1,500 worth of discounts and bonuses.
  • Qantas Red Saver: This product is similar to the Living Energy Saver and includes a 10% discount on a no fixed term contract. The only real point of difference is that customers receive two Qantas Frequent Flyer Points for every $1 they spend on their energy bill.
  • Qantas Red Plus: This product does not include a discount, instead, customers are rewarded with a huge number of Qantas Frequent Flyer Points – 7 for every $1 spent on your energy bill.

Here are the current prices on our database based on a typical three person household on the Citipower network in Melbourne.

Brand Features Benefit Period Annual Cost**
Red Energy Logo

Living Energy Saver

  • 10% pay on time discount off entire bill
OngoingBenefit Period $1,222.17Annual Cost** Go To Site
Red Energy Logo

Qantas Red Saver

  • 10% discount, receive 2 Qantas Points per $1 spent on energy when bills paid on time
OngoingBenefit Period $1,243.85Annual Cost** Go To Site
Red Energy Logo

Qantas Red Plus

  • Receive 7 Qantas Points per $1 spent on energy when bills paid on time
OngoingBenefit Period $1,382.06Annual Cost** Go To Site
View all electricity plans listed on Canstar Blue

New South Wales

Red Energy also competes in a hugely competitive NSW electricity market, but continues to keep things simple for customers with its concise range of plans:

  • Living Energy Saver: Similar to Victoria, this is a variable rate plan with a 10% pay on time discount. It has an ongoing benefit period and includes access to the Red Energy Rewards program.
  • Qantas Red Saver: Once again this deal includes the 10% whole-bill discount, but offers Qantas Frequent Flyer Points instead of Red Energy Rewards. Customers receive 2 points for every $1 spent on energy.
  • Qantas Red Plus: The Qantas Red Plus doesn’t include a discount, but awards customers a whopping 7 points per $1 they spend on electricity or gas.

Here are the current prices on our database based on a typical three person household on the Ausgrid network in Sydney.

Brand Features Benefit Period Annual Cost**
Red Energy Logo

Living Energy Saver

  • 10% pay on time discount off entire bill
OngoingBenefit Period $1,593.02Annual Cost** Go To Site
Red Energy Logo

Qantas Red Saver

  • 10% discount, receive 2 Qantas Points per $1 spent on energy when bills paid on time
OngoingBenefit Period $1,605.72Annual Cost** Go To Site
Red Energy Logo

Qantas Red Plus

  • Receive 7 Qantas Points per $1 spent on energy when bills paid on time
OngoingBenefit Period $1,783.10Annual Cost** Go To Site
View all electricity plans listed on Canstar Blue

South Australia

Red Energy is a little less prominent in South Australia where Lumo Energy appears to be the stronger Snowy-Hydro brand. Nevertheless Red Energy continues to offer two plans in SA:

  • Easy Saver: This is a variable rate plan with a 10% discount on the entire bill with an ongoing benefit period. South Australians do not have access to Red Energy Rewards however.
  • Qantas Red Saver: The Qantas Red Saver allows customers to earn 2 Qantas points for every $1 they pay on their power bill. South Australian’s don’t receive Red Energy Rewards, so there’s little reason not to switch to the Qantas Red Saver if you’re an Easy Saver customer.
  • Qantas Red Plus: This product trades the discount for additional Qantas points. Instead of a 10% whole-bill discount, customers receive 7 points per $1 they spend on their power or gas bill.

Here are the current prices on our database based on a typical three person household on the SA Power network in Adelaide.

Brand Features Benefit Period Annual Cost**
Red Energy Logo

Easy Saver 10%

  • 10% pay on time discount off entire bill
OngoingBenefit Period $2,276.73Annual Cost** Go To Site
Red Energy Logo

Qantas Red Saver

  • 10% discount, receive 2 Qantas Points per $1 spent on energy when bills paid on time
OngoingBenefit Period $2,276.75Annual Cost** Go To Site
Red Energy Logo

Qantas Red Plus

  • Receive 7 Qantas Points per $1 spent on energy when bills paid on time
OngoingBenefit Period $2,549.79Annual Cost** Go To Site
View all electricity plans listed on Canstar Blue

Queensland

Red Energy launched in South East Queensland in early 2017 and is already making waves in this newly deregulated market:

  • Easy Saver: Similar to the deal of the same name in NSW, this is a variable rate plan with a 10% discount. There is no benefit period on this contract.
  • Qantas Red Saver: The Qantas Red Saver rewards customers with 2 points per $1 they spend on their power bill. Similar to SA, Queensland Easy Saver customers don’t receive access to Red Energy Rewards, so there’s little reason not to switch the Qantas Red Saver.
  • Qantas Red Plus: This product rewards customers with 7 points per $1 they spend on their power or gas bill. The downside is that you lose the 10% whole-bill discount.

Here are the current prices on our database based on a typical three person household on the Energex network in Brisbane.

Brand Features Benefit Period Annual Cost**
Red Energy Logo

Easy Saver 10%

  • 10% pay on time discount off entire bill
OngoingBenefit Period $1,512.89Annual Cost** Go To Site
Red Energy Logo

Qantas Red Saver

  • 10% discount, receive 2 Qantas Points per $1 spent on energy when bills paid on time
OngoingBenefit Period $1,522.58Annual Cost** Go To Site
Red Energy Logo

Qantas Red Plus

  • Receive 7 Qantas Points per $1 spent on energy when bills paid on time
OngoingBenefit Period $1,691.76Annual Cost** Go To Site
View all electricity plans listed on Canstar Blue

Red Energy Rates

Red Energy might be a smaller retailer than the likes of AGL and Origin, but it can go toe-to-toe in terms value. When comparing Red Energy to other retailers, it’s important to remember that Red’s 10% discount applies to both usage and supply charges, while most other retailers only apply discounts to the usage costs. This means that, while Red Energy’s discount might sometimes look smaller, in actual fact it could be saving you more.

To offer an idea of how Red Energy compares on price to other electricity retailers, Canstar Blue regularly assesses electricity plans to show what households can expect to pay. The following annual costs for Red Energy’s flagship products – including the Living Energy Saver and Easy Saver – are based on single rate tariffs and average energy consumption figures for three person households living at selected postcodes across the country. For a specific quote in your area, use our energy comparison tool above.

Red Energy Rates Victoria

Electricity Provider^ Electricity Plan Discount Annual Cost*
Red Energy Living Energy Saver 10% $1,222.17
Red Energy Qantas Red Saver 10% $1,243.85
Red Energy Qantas Red Plus 0% $1,382.06
Red Energy Standing offer N/A $1,592.08
*Costs based on annual usage calculations using statistics from AER for a three person household on the Citipower network, August 2018.

^By clicking on a brand name, you may leave Canstar Blue and be taken to a referral partner to compare. You agree that Canstar Blue’s terms and conditions apply to this referral. If you click on a brand that is not a referral partner, you will be taken to a brand page on Canstar Blue.

Keep in mind that these costs are based on Citipower network prices and that the rates you’re charged may vary depending on your distribution network. Red Energy is often one of the cheapest retailers in our cost comparison report for Victoria, but prices change regularly.

Red Energy Rates NSW

Electricity Provider^ Electricity Plan Discount Annual Cost*
Red Energy Living Energy Saver 10% $1,593.02
Red Energy Qantas Red Saver 10% $1,605.72
Red Energy Qantas Red Plus 0% $1,783.10
Red Energy Standing Offer N/A $1,869.48
*Costs based on annual usage calculations using statistics from AER for a three person household on the Ausgrid network, August 2018.

^By clicking on a brand name, you may leave Canstar Blue and be taken to a referral partner to compare. You agree that Canstar Blue’s terms and conditions apply to this referral. If you click on a brand that is not a referral partner, you will be taken to a brand page on Canstar Blue.

These costs are for customers living on the Ausgrid network which covers most of Sydney and parts of northern NSW. Customers on the Endeavour Energy or Essential Energy distribution networks are charged different usage and supply rates. See how Red Energy compares to other providers in our NSW price comparison.

Red Energy Rates SA

Electricity Provider^ Electricity Plan Discount Annual Cost*
Red Energy Easy Saver 10% $2,276.73
Red Energy Qantas Red Saver 10% $2,276.75
Red Energy Qantas Red Plus 0% $2,549.79
Red Energy Standing Offer N/A $2,677.77
*Costs based on annual usage calculations using statistics from AER for a three person household on the SA Power Networks network, August 2018.

^By clicking on a brand name, you may leave Canstar Blue and be taken to a referral partner to compare. You agree that Canstar Blue’s terms and conditions apply to this referral. If you click on a brand that is not a referral partner, you will be taken to a brand page on Canstar Blue.

SA Power is the only distribution network in SA, meaning these cost estimates are applicable state-wide. See how Red Energy compares using our price comparison for South Australia.

Red Energy Rates QLD

Electricity Provider^ Electricity Plan Discount Annual Cost*
Red Energy Easy Saver 10% $1,512.89
Red Energy Qantas Red Saver 10% $1,522.58
Red Energy Qantas Red Plus 0% $1,691.76
Red Energy Standing Offer N/A $1,785.46
*Costs based on annual usage calculations using statistics from AER for a three person household on the Energex network, August 2018.

^By clicking on a brand name, you may leave Canstar Blue and be taken to a referral partner to compare. You agree that Canstar Blue’s terms and conditions apply to this referral. If you click on a brand that is not a referral partner, you will be taken to a brand page on Canstar Blue.

The rates we used are standard for households on the Energex network which covers most of South East Queensland. Customers outside this area are on the Ergon Energy distribution network. Red Energy is one of the cheapest retailers in Queensland according to our Queensland cost comparison.

Qantas Red Deals

Electricity customers that sign up to the Qantas Red Saver or Qantas Red Plus receive 10,000 bonus points. If you sign up for natural gas as well, you will receive an additional 15,000. This is in addition to the points earned through paying your energy bills.

The Qantas Red plans have the same rates and similar terms to the Easy Saver and Living Energy Saver deals, though it’s important to understand that you will forfeit your 10% discount in exchange for additional Qantas points with the Red Plus plan. You can read more about these products here.

Red Energy Solar

Red Energy has partnered with solar experts to offer customers a range of solar solutions tailored to your home. Red Energy says its solar options include:

  • Mobile energy monitoring system
  • Outstanding performance in low–light irradiance environments
  • Up to 12 year product warranty

Red Energy has also partnered with Panasonic to offer customers its 5.3kWh Lithium-Ion Battery, providing a comprehensive solar PV solution.

Solar feed-in Tariff

Like all retailers, Red Energy credits you for the electricity your solar panels export to the grid. The feed-in tariff that Red Energy pays is usually in-line or slightly higher than state averages. You can compare solar providers here.

Red Energy Natural Gas

Red Energy also sells natural gas in New South Wales, Victoria and South Australia. Red offers the ‘Easy Saver Gas’, which just like the rest of its products, offers a generous 10% pay on time discount on your entire bill – not just the usage charge component.
In Canstar Blue’s gas price comparisons, we found Red Energy to be the cheapest in New South Wales and third cheapest in Victoria.

Red Energy Vic Natural Gas

As mentioned, the Easy Saver comes with a 10% discount on your entire bill when you pay on time. It also has no contract term or exit fees and includes access to Red Energy Rewards. Most Red Energy natural gas offers are offered on a block rate tariff, which means you’ll be charged a lower rate as you use more gas – perfect for high-use households.

Red Energy SA Natural Gas

South Australian Red Energy customers are also treated to a 10% pay on time discount on their entire bill. Rates on this plan are variable, meaning Red Energy can change your gas prices at any time with notice, however, there is no contract term or exit fees, so you’re free to leave if you’re ever unhappy with Red.

Red Energy NSW Natural Gas

The Easy Saver for gas customers in NSW once again includes a 10% pay on time discount, flexible billing options, no exit fees and access to Red Energy Rewards. Rates are flexible and charged on a block rate.

Red Energy Rewards

Red Energy has partnered with Frequent Value to give its New South Wales and Victorian customers access to up to 3,500 different offers. Customers can use up to $1,500 worth of benefits and discounts. Deals include:

  • Restaurant & hotel discounts
  • Cheaper movie tickets
  • Discounted gift cards
  • Cheaper tickets to events and tourist attractions

Billing options

Red Energy offers a full billing option range to cater to all preferences. This includes online payments, BPay, payment by phone, in person and CentrePay.

Red Energy also offers ‘EvenPay’; instead of paying large, quarterly bills, customers are charged the same amount in more frequent, smaller amounts. To do this, Red Energy estimates your payments to try and balance them with your estimated annual usage.

Is Red Energy right for me?

Red Energy seems to be a reasonably safe choice of electricity retailer. It is often one of the most affordable retailers and has earned a great reputation for its customer service. Customers can also use Red Energy to build up Qantas points for their next getaway. That said, its electricity prices are mixed across different states, so it’s important you consider your personal circumstance when comparing electricity retailers. A great place to start is with Canstar Blue’s customer satisfaction ratings, showing that Red often rates highly in Victoria and has been the standout retailer in NSW for a few years. It is less prominent in South Australia and Queensland, but this looks likely to change in the coming years.

The bottom line is that Red Energy appears to be a solid option, with generous whole bill discounts helping customers reduce overall costs. But you should always consider several providers before making a final decision. This includes checking energy price factsheets in your state to get a real picture of what you will be paying.

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What do customers think about Red Energy?

In 2017, Electricity customers from New South Wales gave Red Energy 5 out of 5 stars for Overall Customer Satisfaction.

Red Energy has made it an incredible five years in a row at the top of our customer satisfaction ratings for NSW electricity providers. The Snowy-Hydro-owned retailer has again achieved five stars for overall satisfaction, in addition to customer service, value for money, bill & cost clarity and focus on environmental sustainability.

Red Energy Electricity New South Wales

Canstar Blue
Rating:
Award: Overall Satisfaction
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