Air Conditioner Brand Reviews

 Posted by on 16/06/2015
Find some of the best air conditioner for your home by using our latest customer satisfaction ratings.
Compare air conditioner brands with our customer satisfaction ratings.


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Fujitsu General are the hot prospect in our 2015 air conditioner awards

Fujitsu Air Conditioners Win Award, Winners: 2015According to The Climate Council, 2014 was Australia’s third hottest year everwith temperatures unlikely to abate thanks to a tropical el-Niño cycle. In these situations, keeping cool is of paramount importance, and what better way to do it than in the comfort of your own home with top tier air conditioning!

Close to one quarter of Australians who responded to our survey told us that they use their air conditioner every day during the summer months, while only 8% did so in winter. Regardless of when you plan to use yours, it’s important to find the right model in the first place.

Every year, we compare all the big brand air conditioners, and now’s as good a time as any for you to get a new model installed – before the summer rush. In a comparison of seven big brands, Fujitsu General has achieved our Most Satisfied Customers Award – Air Conditioners, 2015.

This brand received five stars in many areas, such as:

  • Value for money
  • After sale service
  • Reliability
  • Functionality, and
  • Noise while operating.

Many of the air conditioners Fujitsu General produce come with great features, such as a sensor that switches the machine to low power mode if it cannot detect anyone in the room. Other models come complete with high tech condensers and ‘power diffusers’, to help cut down on energy usage.

These features are crucial; given that close to half our survey respondents deem energy efficiency as the deciding factor in choosing an air conditioner. To add further compelling evidence, air conditioning costs equate to roughly 24% of surveyed consumers’ total electricity spend – making the search for an efficient model even more important.

While Fujitsu General excelled in several areas, many of the other rated brands shared five star ratings with our award-winner. For example, Mitsubishi achieved three top ratings for value for money, after sale service, and reliability. Similarly, Daikin received three top scores for ease of use, functionality, and noise while operating.

Finally, Panasonic – last year’s award winner – did exceptionally well with dual five star ratings for value for money and ease of use, while Kelvinator tallied a top rating for its after sale service.

Also rated in these results were LG and Samsung. Find out how each brand performed by inspecting the air conditioners results table above.

How we rated air conditioners

Canstar Blue commissions Colmar Brunton to regularly survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased an air conditioner in the last two years – in this case, 587 Australians.

Each brand must have received at least 30 responses in order to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey.

Please Note: Hollow star ratings are awarded where brands do not receive the minimum number of responses for that criteria, however achieve at least the minimum sample required for all other criteria.

Past Ratings
Air Conditioners (2014)
Air Conditioners (2013)
Air Conditioners (2012)
Air Conditioners (2011)