What is the NBN phone?

Still getting your head around the NBN? Introducing the NBN phone.

The Fibre Phone (your NBN phone service) has been introduced as a new way to make phone calls. It allows you to make phone calls over your NBN connection. It combines the features of a traditional landline phone service with the cost-effective call charges that your service provider offers.

How does it work?

You need to have it paired with an active NBN Fibre service as the NBN services are dependent on locally provider power. If your Fibre plan is cancelled, your phone service will also be cancelled. It works with your existing handset which saves you money having to pay for a new one.

It has all of the features you can expect from a phone including voicemail, call waiting, 3-way chat, caller ID and more.

Is it worth buying?

Seeing as the phone service is delivered via the NBN, it has the ability to work in a power outage if a battery backup is installed with your NBN phone service (this can be installed at no extra cost when you apply for NBN Fibre with iiNet).

If you make a lot of international calls, you can factor this into your NBN Phone package and get cheaper rates. For example iiNet allows you to add an International Call Pack ($10 per month) to your Fibre phone service.

How do I get it?

When NBN is available in your area you can firstly order an NBN Broadband service of your choosing. A technician will install an NBN Network Termination Device at your premises. You can keep using your existing phone and broadband while this takes place.

Once the Network Termination Device is up and running, you can order an NBN Fibre Phone service.

What if I want to keep my number?

You can request that you current number is ported to the Fibre Phone. This will cancel the current phone line and stop your ADSL from working. This is why you should do it after your NBN Network Termination Device is up and running.

Some other ‘nice to knows’

  • Calls to 19/1900 numbers are not available on the Fibre phone
  • You will be responsible for maintaining and replacing your NBN backup battery
  • Calls to 000 emergency services are not guaranteed in the event of a power outage (unless you have a battery pack)

Other articles you might like

NBN Buying Guide

What do we pay monthly for broadband?

What’s the deal with unmetered data?

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