Best-Rated Freezers

See Our Ratings Methodology.

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Most Satisfied Customers | Westinghouse

Aussies have rated Westinghouse as the top brand in Canstar Blue’s latest freezer ratings, with five star reviews for performance, value for money, features and functionality as well as overall satisfaction.

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How we rate freezers

Our review compares freezers on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which freezer they think is best!


Canstar Blue surveyed 421 Australians for their feedback on the new freezer(s) they’ve purchased and used in the last three years.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.


Respondents rate their satisfaction with their freezer brand(s) from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a freezer brand as an individual score NOT a combined total of all criteria.
  • Performance: the appliance freezes food effectively, and its performance hasn’t reduced over time.
  • Design: the freezer is aesthetically pleasing, with the internal areas functional and sturdy.
  • Value for money: the cost is reasonable for the quality and performance of the freezer.
  • Features & functionality: the freezer has a functional layout (i.e. adjustable shelves and compartments, door space, etc.) and adjustable temperature controls.
  • Ease of use: the freezer is easy to set-up and use, and has adjustable features to assist with proper freezing of goods.

The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the Overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  1. Westinghouse
  2. Fisher & Paykel
  3. Haier
  4. Hisense

Find more detailed information on our Most Satisfied Customer methodology.


1. Westinghouse


Westinghouse Freezer

Ratings result

Westinghouse was rated five stars for performance, value for money, features and functionality along with overall satisfaction, with four stars for design and three stars for ease of use.

Editor’s notes

Westinghouse has fed Aussies with a variety of kitchen appliances for nearly 60 years. The brand aims to keep families stocked up with practical, long-lasting products, including everything from ovens, microwaves and cooktops to fridges and freestanding dishwashers.

The brand offers both chest freezers as well as upright freezers for those looking to create a pigeon pair with a vertical fridge. This includes models with capacities as small as 86L (for a bar freezer) to as large as 702L for chest freezers. Many Westinghouse freezers are frost-free and feature full-width freezer baskets and electronic temperature controls, with select models also featuring reversible doors, quick chill functions, and a hovering door to give you time to find what you’re looking for.

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2. Fisher & Paykel


Fisher and Paykel Freezer

Ratings result

Fisher & Paykel was rated four stars across the majority of categories, including features and functionality, ease of use, value for money, design and overall satisfaction, with three stars for performance.

Editor’s notes

Fisher & Paykel is one of the most globally recognised brands in the world of appliances, reeling in fans around the world with its wide range of washing machines, rangehoods, ovens, fridges, grills and other goodies for the home.

Its freezer collection includes several integrated column freezers and freestanding freezers, available in various capacities up to 442L. Integrated column freezers can be paired with other column refrigerators or used as extra freezer space. Each panel Series 11 model features ActiveSmart technology, which is said to keep food fresher for longer by storing items at a consistent and supposedly ideal temperature. There’s also the Variable Temperature Zone, allowing you to switch one of the compartments to Freeze, Soft Freeze, or Deep Freeze.

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3. Haier


Haier Freezer

Ratings result

Haier was rated five stars for design, value for money, features and functionality and ease of use, with four stars for performance and overall satisfaction.

Editor’s notes

Haier works to make life easier, offering a wide range of appliances for every room. A few types of products the brand cooks up include washing machines and dryers, fridges, bar fridges, dishwashers, ovens, cooktops and rangehoods.

When it comes to keeping cool, Haier mostly sells chest freezers in a variety of sizes ranging from 91L to 705L. A few vertical freezers are also on offer, including 168L, 226L and 386L capacities, with the largest model featuring a reversible door, SuperFreeze function and external temperature control. Haier’s mid-range chest freezer – the 373L model – features an interior light, SuperFreeze functionality to lock in food freshness, and an easy-lift counterweight lid for easy access.

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4. Hisense


Hisense Freezer

Ratings result

Hisense was rated five stars for performance and features and functionality, with four stars for value for money, and three stars for ease of use, design and overall satisfaction.

Editor’s notes

Global brand Hisense offers everything you need to deck out your home, including flat-panel TVs, air conditioners, washing machines, wine cabinets, fridges, and freezers. Hisense stocks a limited range of upright freezers with capacities varying between 155L and 384L, while its line of chest freezers includes models between 145L and 520L.

Hisense’s largest vertical freezer additionally features a Switchable System, allowing you to turn it into a fridge, with Metal Tech Cooling to ensure that the fridge keeps cool even while you’ve got the door open. Select chest freezers also come with the Switchable System functionality, with the Hybrid 300L model also featuring a boundless door design for easy cleaning, ultrathin hinges for a streamlined design and a self-standing door so you can use both hands to rummage through your food options.

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5. Other freezer brands

Not all brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are several more brands to check out before making a purchase decision.

  • Beko
  • ChiQ
  • Electrolux

  • Kogan
  • Miele
  • Smeg

What temperature should a freezer be?

The recommended temperature for a freezer is between -18°C and -20°C, although this ultimately dependent on what you’re keeping in your freezer, where your freezer is located, and the freezer itself, with temperature instructions generally found on the freezer itself, and storage instructions found on what you want to place in the freezer. If you’re not sure what temperature you should be setting, check out our guide on fridge and freezer temperature settings.

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About our consumer experts


Dean Heckscher: Site Editor

This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.

 

Meet the Editorial Team

 

Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

 

Meet the Research Team

Past ratings

Here are the past winners from Canstar Blue’s freezer ratings:

  • 2022: Westinghouse, Haier and Fisher & Paykel
  • 2021: Hisense
  • 2020: Haier

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