Best-Rated Home Security Systems

See Our Ratings Methodology.


Most Satisfied Customers | Eufy

Aussies have rated Eufy as the top pick in Canstar Blue’s latest home security ratings, with five stars in all categories: performance, features and functionality, value for money, ease of installation, video and audio quality, user friendliness, design and overall satisfaction.

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How we rate home security systems

Our review compares home security systems on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which home security brand they think is best!

Canstar Blue surveyed 343 Australians for their feedback on home security equipment they’ve purchased and installed at their home in the last three years.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their home security brand(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with home security equipment as an individual score, NOT a combined total of all criteria.
  • Value for money: quality and longevity of product for price paid.
  • Performance: performs as described given frequency of use.
  • Design: aesthetically pleasing without compromising functionality, appropriate size and weight for product.
  • Features and functionality: adequate settings and features for purpose and/or advanced settings and features that enhance performance.
  • User friendliness: process for use is simple and efficient in achieving results, instructions are easy to understand.
  • Ease of installation: simple to install/set-up, sufficient instructions provided.
  • Video and audio quality: video and/or sound quality is clear.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
  • Eufy
  • Ring
  • Swann

Find more detailed information on our Most Satisfied Customer methodology.

Best home security brands in Australia

1. Eufy

2. Ring

3. Swann

4. Other home security equipment brands

1. Eufy


Ratings result

Eufy was rated five stars in all categories: performance, features and functionality, value for money, ease of installation, video and audio quality, user friendliness, design and overall satisfaction.

Editor’s notes

Eufy aims to offer easy-to-use smart home devices and appliances. It sells a range of video doorbells, smart locks, security cameras, smart boxes, floodlight cameras, indoor cameras and alarm systems. Handy features in many Eufy security products include face recognition, live streaming, two-way audio, night vision, instant mobile alerts, motion sensors with adjustable sensitivity and motion tracking functionality.

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2. Ring

Ring Home Security Review

Ratings result

Ring was rated five stars for performance. It scored four stars for features and functionality, value for money, ease of installation, video and audio quality, user friendliness, design and overall satisfaction.

Editor’s notes

Ring offers a wide range of home security kits, including video doorbells, indoor and outdoor security cameras, alarm systems and accessories. The brand’s flagship product is the Ring Video Doorbell, which can be purchased in a range of models. Many Ring security products feature motion detection and alerts, two-way talk, customisable privacy settings, Amazon Alexa compatibility, security sirens and night vision.

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3. Swann


Ratings result

Swann was rated four stars for performance. It scored three stars for features and functionality, value for money, ease of installation, video and audio quality, user friendliness, design and overall satisfaction.

Editor’s notes

Swann offers security solutions for homes and businesses, including video doorbells, Wi-Fi security cameras, wireless battery security cameras, business security systems and alarms and lighting. Swann also offers Secure+ plans, which feature longer cloud recording, smart alerts, priority support, extended warranties, insurance protections and exclusive offers.

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4. Other home security equipment brands

Not all brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are several other brands to check out before making a purchase decision.

  • ADT
  • Arlo
  • Chubb

  • D-Link
  • Samsung
  • Uniden

Compare more products featured in our Most Satisfied Customers Awards

About our consumer experts

Kate Lockyer: Content Producer

This report was written by Canstar Blue’s Home & Lifestyle Content Producer Kate Lockyer. She has completed a Bachelor of Journalism at the University of Queensland. Kate’s been writing professionally for two years, and has worked as a content writer, media assistant and newsroom contributor for a variety of organisations and publications, including the National Family Violence Prevention Legal Service, community radio station 4ZZZ and Shelly’s Swim School.


Meet the Editorial Team


Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

Past Ratings

Here are the past winners from Canstar Blue’s home security systems ratings:

  • 2023: Ring
  • 2022: Eufy
  • 2021: Samsung

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