Aussies have rated Ring as the pick of the bunch in Canstar Blue’s home security systems ratings, with five stars for performance, video and audio quality, design, features and functionality, ease of use, ease of installation and overall satisfaction.
Our review compares home security systems on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which home security systems they think is best!
Canstar Blue surveyed 363 Australians for their feedback on the home security system(s) they’ve purchased and installed in their home in the last three years. Note: this includes items such as security cameras, motion sensors, lockboxes etc., that have been installed at a home, and not for business purposes.
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
Ring was rated five stars for multiple categories, including performance, video and audio quality, design, features and functionality, ease of use and ease of installation. It was also rated four stars for value for money.
Ring offers a wide range of home security kits, including video doorbells, indoor and outdoor security cameras, alarm systems and accessories. The brand’s flagship product is the Ring Video Doorbell, which now comes with HD vision and improved motion detection. This nifty device detects motion when people come to your home and sends notifications to your phone, tablet or PC, so that you can see, hear and speak to visitors in real-time from anywhere.
Ring also offers indoor and outdoor CCTV cameras with a small footprint which means you can stay incognito while keeping watch on your property. The indoor camera features a simple plug-in installation, while the Stick Up Cam is a bit more versatile and comes with several power outputs and placement options.
Eufy was the only brand to score five stars for value for money, with the brand also rated five stars for performance, design and ease of use, with four stars for ease of installation, features and functionality, video and audio quality, along with overall satisfaction.
Eufy stands by its motto ‘smart home simplified’, creating easy-to-use smart home devices and appliances. When it comes to security, the brand sells a range of video doorbells, smart locks, security cameras, floodlight cameras, indoor cameras, and alarm systems.
Depending on the product, some of the features available in Eufy’s security systems include face recognition, live streaming, two-way audio, night vision, instant mobile alerts, and motion sensors that feature adjustable sensitivity and motion tracker functionality.
Swann was rated four stars for performance, design and ease of use, with three stars in all remaining categories, which included ease of installation, value for money and overall satisfaction.
Swann offers new and refurbished security solutions for homes and businesses, including video doorbells, Wi-Fi security, security cameras, security lighting and security systems. Additionally, Swann offers Secure+ plans, which include cloud and local backups, alerts and extended warranties on products.
The list of devices includes products with up to eight cameras, camera resolutions reaching 1080p full HD, one or two-way audio, hard drive sizes of up to 3TB, a maximum of 16 recorder channels, siren functionality, security lights and various connection types.
Not all brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are several more brands to check out before making a purchase decision.
Aussies who have recently purchased a home security system spent an average of $375 on their new surveillance equipment, our survey found. One in ten (10%) purchased top-of-the-line models and 21% bought their system on sale.
The overall cost of your home security installation will depend on a host of factors such as the type and how much hardware needs to be connected (and where), power outputs, your location, how many windows are in your home and so on. Most manufacturers these days do offer bundled discounts and payment plans, so be sure to shop around before making your final purchase decision.
Having a home security system is not a 100% fail-safe option for protecting your home from break-ins, but it goes a long way to decrease the risk. There are dozens of other benefits to having a home surveillance system, including having remote access to your property, reducing your home insurance premium and of course, peace of mind.
With that being said, home security doesn’t come cheap, so if you’re thinking of investing, it’s best to undertake some serious research first to find the best system for your home and budget.
This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
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