Powershop Review and Rates

Powershop is an Australian and New Zealand-owned retailer with a unique approach to energy. Unlike traditional providers, Powershop lets you pre-purchase electricity with its ‘Powerpacks’. Powershop lets you purchase its Powerpacks to take control of your bill. Buy a Powerpack to cover your past, current or future energy usage. But it doesn’t stop there, Powershop claims it has packs to help your community, the environment, and themed packs to make saving even more fun.

If you’re having a hard time wrapping your ahead around how all this works, then we’re here to help. In this review, Canstar Blue examines how Powershop operates and takes a close look at what this retailer might cost you. We take you through everything you need to know to make an informed decision about whether Powershop is right for you.

Once only available in Victoria, Powershop also now operates in NSW, Queensland and South Australia. It also now sells gas in Victoria.

Powershop Electricity Plans

Customers can deal with Powershop in the same way they deal with any other power company – where they simply receive a bill once a month.

Powershop customers can sign up to one of two plans with the company; the 100% Carbon Neutral plan and the Standard Default/ Victorian Default offer. While the standard offer provides a bare-basics energy deal with reasonable prices and no discounts, the 100% Carbon Neutral plan provides competitive rates and offset all carbon emissions associated with your energy usage at no additional fee.

In order to take advantage of the Powerpack deals, customers on the 100% Carbon Neutral plan should regularly visit the  Powershop online store or mobile app. Powershop customers with smart meters also have access to special monitoring software that provides insights about their electricity usage and how long they can expect their energy purchases to last.

So, what will you actually pay with Powershop? Below are the current prices listed on our website for Powershop. Read on for further details about these products.

VIC Prices

Here are the Powershop plans on our database for Victoria. These are products from a referral partner†. Costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

NSW Prices

Here are the Powershop plans on our database for NSW. These are products from a referral partner†. Costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

QLD Prices

Here are the Powershop plans on our database for SE QLD. These are products from a referral partner†. Costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

SA Prices

Here are the Powershop plans on our database for South Australia. These are products from a referral partner†. Costs based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Powershop Plans & Powerpacks Explained

Powershop customers can pre-purchase ‘packs’ of energy to take control of bills. Buy a Powerpack to cover your past, current or future energy usage through its online store or phone app. Customers can access these packs whilst on the 100% Carbon Neutral plan as they come on offer. But, if you don’t want to log in and shop around, you won’t miss out on competitive rates as Powershop claims it will simply apply these to your bill.

It’s worth noting that Powershop won’t suddenly switch your lights off if  you’ve used up all your pre-paid Powerpacks. Customers also shouldn’t be concerned about forgetting to purchase Powerpacks as bill-payers will still have access to these deals under the carbon neutral plan.

Powershop has five types of Powerpacks: GreenPower Powerpack, Top Up Pack, Loyalty and Rewards Pack, Future Savings Packs and ‘Your Community Energy’.

100% Carbon Neutral

As the name suggests, this plan carbon offsets all power usage at zero cost and has no exit fees. This is a variable rate product that does not require customers to log in to the online shop and top up their energy accounts. However, bill-payers can still access Powerpacks as they become available on this plan.

GreenPower Powerpack

Pay a small premium and reduce your energy’s carbon footprint with accredited GreenPower. GreenPower is a government accredited scheme that supports renewable energy generation in Australia.

Top Up Pack

This pack allows customers to pay in advance for their energy whilst on the 100% Carbon Neutral plan. The Top Up pack gives customers the option of buying energy when it suits their needs.

Loyalty and Reward Packs

Loyalty and Reward packs offer fun prize draws and loyalty discounts to thank customers for choosing Powershop. These are often only available for a limited time and offer great value rewards to recognise customers for their loyalty.

Future Savings Packs

These electricity deals let you stock up on power months ahead of time. Powershop says that generally, the discounts included in future packs are larger the further ahead of time you purchase them. Because the price of Future Packs is based on usage estimates which vary across different periods, Powershop warns Future Packs can sometimes be more expensive than special packs, so be sure to consider your personal situation when deciding whether they are right for you.

Your Community Energy

This is a Powerpack that includes an additional charge on electricity usage rates of 6.6c/kWh. These funds go toward projects supporting renewable energy in Australia and overseas. This plan is also 100% carbon neutral.

Where does Powershop operate?

If you’re wondering what services Powershop is offering in your state, look no further than the table below. We summarise what you can expect to find from Powershop in NSW, VIC, QLD, SA, ACT and WA.

State Electricity? Gas?
NSW
VIC
QLD
SA
ACT
WA
TAS

Powershop Electricity Prices

Because of Powershop’s rather unique pricing structure, it can be a bit tricky to compare its costs to other retailers. Fortunately, Canstar Blue is here to lend a hand. We’ve calculated expected annual electricity costs for each of Powershop’s plans at selected postcodes in each state. For a specific quote in your area, use our energy comparison tool above.

Powershop Prices Victoria

In the table below, we show Powershop prices on the Citipower network in Melbourne. Plans are listed from the lowest priced estimate first. See here for information on the VDO, which in this comparison assumes general energy usage of 4000kWh/year, meaning the VDO is $1,336/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

Electricity Plan Difference from VDO› Conditional Discounts Price Estimate˜
100% Carbon Neutral 18% Less Than VDO No conditional discounts $1,101
Energy Fact Sheets

~Price assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on Citipower network in Melbourne, but prices will differ between distribution areas. October 2021.

See our Victorian electricity price report to see how Powershop compares to other retailers in the state.

Powershop Prices NSW

In the table below, we show Powershop prices on the Ausgrid network in Sydney. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 3900kWh/year, meaning the Reference Price is $1,393/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
100% Carbon Neutral 20% Less Than Reference Price No conditional discount $1,115
Basic Plan Information Documents

*Price assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on Ausgrid network in Sydney, but prices differ between distribution areas. October 2021.

See how Powershop compares to other providers in NSW with our state price comparison report.

Powershop Prices Queensland

In the table below, we show Powershop prices on the Energex network in Brisbane. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4600kWh/year, meaning the Reference Price is $1,455/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
100% Carbon Neutral 14% Less Than Reference Price No conditional discounts $1,247
Basic Plan Information Documents

*Price assumes general energy usage of 4600Wh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on Energex network in Brisbane, but prices will differ between distribution areas. October 2021.

How does Powershop compare to other retailers in Queensland? See our QLD price comparison page.

Powershop Prices South Australia

In the table below, we show Powershop prices on the SA Power network in Adelaide. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4000kWh/year, meaning the Reference Price is $1,716/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
100% Carbon Neutral 18% Less Than Reference Price No conditional discounts $1,406
Basic Plan Information Documents

*Price assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on SA Power network in Adelaide, but prices differ between distribution areas. October 2021.

How does Powershop stack up in South Australia? Find out with our SA price comparison report.

Free smart meter upgrades

Powershop does not charge for the meter or its installation at your property except in cases where any additional onsite work is required to install the meter, some examples of additional onsite work are minor asbestos removal, fuse replacements and link installations.

Unlike in Victoria where the rollout of smart meters was government-led, in NSW and QLD it is the responsibility of the energy retailers. Powershop is one of the most proactive retailers in this regard. You can learn more about the free upgrade offer on the Powershop website. Not only do smart meters provide access to helpful information about your energy usage, but they also allow you to switch to a flexible pricing tariff, which could prove financially beneficial if you use lots of energy at off-peak times of day.

Powershop renewable energy

Powershop is owned by Meridian Energy, Australasia’s largest 100% renewable energy generator, so it’s no wonder that Powershop is one of Australia’s greenest energy companies. In fact, Powershop says all its customers are completely carbon neutral. Powershop also has GreenPower packs available for customers wanting to give a little bit more back to the environment.

Customers with solar panels will also receive a feed-in tariff for their solar. These are the feed-in tariffs on the 100% Carbon Neutral plan:

  • VIC: 6.7c/kWh
  • NSW: 5c/kWh
  • QLD: 3.5c/kWh
  • SA: 3c/kWh

If you have a smart meter, you can also use the Powershop app to monitor electricity usage and access heat maps of your solar panels to see how much energy your system is producing.

Compare Solar Providers

Powershop Gas

In July 2018, Powershop officially launched its natural gas service in Victoria. Powershop says the move came from increasing demand from existing customers who also wanted to receive their gas from the retailer. In order to get gas from Powershop, customers must all sign up to electricity.

Powershop refund policy

Powershop lets its customers easily refund their Powerpacks. Even if it’s just because you’ve simply changed your mind, Powershop customers may receive a full refund by going to the ‘transactions’ section of the online store. The refund option is only available for 48 hours after your purchase. Customers looking to refund an item outside this window will need to give Powershop a call.

Refer a friend

Powershop customers who refer a friend will receive $75 of credit towards their next bill. Powershop says some of its customers have saved well over $3,000 using this referral scheme.

Is Powershop right for me?

Powershop is certainly a different proposition if you’re keen on a change of retailer. Whether you consider its unique billing structure a highlight or a drawback really comes down to the type of energy customer you are.

Pre-purchasing power aside, the other major attraction to Powershop is its green energy credentials. Through its parent company, Meridian Energy, the retailer operates many renewable energy assets, including hydro power stations, which it has previously said gives it the opportunity to cut prices for customers. Once the retailer that stuck two fingers up at its rivals, Powershop’s appeal is now much greater than just a protest vote against the big power companies.

Compare Electricity Providers

About the author of this page

Jared Mullane

This page was written and is regularly updated by Canstar Blue’s Energy Editor, Jared Mullane. He’s an expert in all things utilities, including electricity, gas and water, helping to make complicated subjects easier to understand for consumers. A trained journalist, Jared is usually one of the first to break energy-related news, whether it’s the latest changes in the industry, price movements, or the next best deal you need to know about.

How do customers rate Powershop?

Victorian electricity customers gave Powershop 5 out of 5 stars for overall satisfaction in our customer ratings report.

Powershop Electricity Victoria

Canstar Blue
Rating:
Award: Overall Satisfaction

Powershop Facts

Powershop is certainly a unique energy retailer, being one of the first electricity and gas providers to offer a different way to pay your power bills – in advance, that is. Here are some details about Powershop you may not know:

About Powershop

Powershop is owned by Meridian Energy, Australasia’s largest 100% renewable electricity generator that has a number of wind farms and hydro power stations across Australia. While Powershop dates back to 2007 in New Zealand, it only entered the Australian market in 2012, setting up its headquarters in Melbourne.

Powershop Services

The following are the products which Powershop retails:

  • Electricity – VIC, NSW, QLD, SA
  • Gas – VIC
  • GreenPower – VIC, NSW, QLD, SA

Like a lot of other retailers, Powershop services Australian households that require not only electricity, but also gas. What’s unique about the retailer is that it charges customers ahead of usage, much like a pre-paid mobile plan, varying its discounts based on how much power you purchase in advance. Naturally, as a self-proclaimed ‘green company’, Powershop also gives people the option of buying a GreenPower add-on to their tariff, whereby a percentage of their electricity usage then becomes offset by investment in new renewable energy. That being said, even customers who don’t opt in receive carbon-offset energy by default.

More Powershop Services

Service Does Powershop offer it?
Online chat functionality
24 hour call centre
Energy saving tips on website
Green energy options
Notifications when bill is available
Multiple billing options

Powershop: Recent Key Dates

2014 | Powershop is voted the greenest electricity company in Greenpeace’s Green Electricity Guide.

2015 | Powershop launches in NSW.

2017 | Powershop launches in Queensland.

2019 | Powershop launches in South Australia.

2018 | Powershop launches its natural gas service in Victoria.