Expert Guide: Powershop Review and Rates

Fact Checked Fact Checked

Since 2014, Powershop claims it has has been helping customers get in control of their energy bills and reduce their carbon footprint. With Powershop’s energy app, customers can manage their energy account, track and pay their bills, grab extra savings with access to near real-time data about their energy usage.

In this review, Canstar Blue examines how Powershop operates and takes a close look at what this retailer might cost you. We take you through everything you need to know to make an informed decision about whether Powershop is right for you.

Powershop Energy Prices

So, what will you actually pay with Powershop? Below are the current prices listed on our website for Powershop. Click on your state to see relevant plan pricing, or read on for further details about these products.

Here is the Powershop plan on our database for NSW. This is a product from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here is the Powershop plan on our database for Victoria. This is a product from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here is the Powershop plan on our database for SE QLD. This is a product from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here is the Powershop plan on our database for South Australia. This is a product from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

An Expert’s Guide to Powershop

If you’re wondering what services Powershop is offering in your state, look no further than the table below. We summarise what you can expect to find from Powershop in NSW, VIC, QLD, SA, ACT and WA.

State Electricity? Gas?
NSW
VIC
QLD
SA
ACT
WA
TAS

Powershop Electricity Plans

Customers can deal with Powershop in the same way they deal with any other power company – where they simply receive a bill once a month. Powershop customers can sign up to its flagship offer: 100% Carbon Neutral.

Powershop also offers unique Powerpack deals, where customers can visit the Powershop online store or mobile app to see what is currently available. Powershop customers with a smart meter also have access to special monitoring software that provides insights about their electricity usage and how long they can expect their energy purchases to last.

  • 100% Carbon Neutral: As the name suggests, this plan carbon offsets all power usage at zero cost and has no exit fees. This is a variable rate product that does not require customers to log in to the online shop and top up their energy accounts. However, bill-payers can still access Powerpacks as they become available on this plan.

Powershop Powerpacks Explained

Powershop customers can pre-purchase ‘packs’ of energy to take control of bills. Buy a Powerpack to cover your past, current or future energy usage through its online store or phone app. Customers can access these packs whilst on the 100% Carbon Neutral plan as they come on offer. But, if you don’t want to log in and shop around, you won’t miss out on competitive rates as Powershop claims it will simply apply these to your bill.

It’s worth noting that Powershop won’t suddenly switch your lights off if  you’ve used up all your pre-paid Powerpacks. Customers also shouldn’t be concerned about forgetting to purchase Powerpacks as bill-payers will still have access to these deals under the carbon neutral plan.

Powershop has four types of Powerpacks: GreenPower Powerpack, Top Up Pack, Loyalty and Rewards Pack and Future Savings Packs.

  • GreenPower Powerpack: Pay a small premium and reduce your energy’s carbon footprint with accredited GreenPower. GreenPower is a government accredited scheme that supports renewable energy generation in Australia.
  • Top Up Pack: This pack allows customers to pay in advance for their energy whilst on the 100% Carbon Neutral plan. The Top Up pack gives customers the option of buying energy when it suits their needs.
  • Loyalty and Reward Packs: Loyalty and Reward packs offer fun prize draws and loyalty discounts to thank customers for choosing Powershop. These are often only available for a limited time and offer great value rewards to recognise customers for their loyalty.
  • Future Savings Packs: These electricity deals let you stock up on power months ahead of time. Powershop says that generally, the discounts included in future packs are larger the further ahead of time you purchase them. Because the price of Future Packs is based on usage estimates which vary across different periods, Powershop warns Future Packs can sometimes be more expensive than special packs, so be sure to consider your personal situation when deciding whether they are right for you.

Powershop Electricity Rates

We’ve calculated the estimated annual electricity costs for each of Powershop’s plans at selected postcodes in each state below.

Powershop NSW

In the table below, we show Powershop prices on the Ausgrid network in Sydney. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 3900kWh/year, meaning the Reference Price is $1,393/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

← Mobile/tablet users, scroll sideways to view full table →

Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
100% Carbon Neutral 1% More Than Reference Price No conditional discounts $1,409
Basic Plan Information Documents

*Price assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on Ausgrid network in Sydney, but prices differ between distribution areas. June 2022.

See how Powershop compares to other providers in our NSW price comparison report.

Powershop Victoria

In the table below, we show Powershop prices on the Citipower network in Melbourne. Plans are listed from the lowest priced estimate first. See here for information on the VDO, which in this comparison assumes general energy usage of 4000kWh/year, meaning the VDO is $1,307/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

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Electricity Plan Difference from VDO› Conditional Discounts Price Estimate˜
100% Carbon Neutral 16% Less Than VDO No conditional discounts $1,101
Energy Fact Sheets

~Price assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on Citipower network in Melbourne, but prices will differ between distribution areas. June 2022.

See our Victorian electricity price report to see how Powershop compares to other retailers in the state.

Powershop Queensland

In the table below, we show Powershop prices on the Energex network in Brisbane. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4600kWh/year, meaning the Reference Price is $1,455/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

← Mobile/tablet users, scroll sideways to view full table →

Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
100% Carbon Neutral 6% More Than Reference Price No conditional discounts $1,548
Basic Plan Information Documents

*Price assumes general energy usage of 4600Wh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on Energex network in Brisbane, but prices will differ between distribution areas. June 2022.

How does Powershop compare to other retailers in Queensland? See our QLD price comparison page.

Powershop South Australia

In the table below, we show Powershop prices on the SA Power network in Adelaide. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4000kWh/year, meaning the Reference Price is $1,716/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

← Mobile/tablet users, scroll sideways to view full table →

Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
100% Carbon Neutral 5% More Than Reference Price No conditional discounts $1,799
Basic Plan Information Documents

*Price assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on SA Power network in Adelaide, but prices differ between distribution areas. June 2022.

How does Powershop stack up in South Australia? Find out with our SA price comparison report.

Powershop Solar

Customers with solar panels will also receive a feed-in tariff for their solar. These are the feed-in tariffs on the 100% Carbon Neutral plan:

  • VIC: 6.7c/kWh
  • NSW: 5c/kWh
  • QLD: 3.5c/kWh
  • SA: 3c/kWh

The retailer also offers a solar-specific energy plan to customers with solar panels in NSW. This offer is called ‘Super Solar’ and allows bill-payers to earn a whopping 13c/kWh on their solar exports. If you have a smart meter, you can also use the Powershop app to monitor electricity usage and access heat maps of your solar panels to see how much energy your system is producing.

Compare Solar Providers

Contact Information & Billing Details

Here you’ll find some information about Powershop should you ever need to make contact or pay a bill.

Powershop Contact Information

Need some help with your Powershop energy plan or service? The power retailer offers several contact and support options, including:

  • General enquiries: 1800 462 668
  • Email: info@powershop.com.au
  • Online enquiry form via the Powershop website

Powershop Billing

  • Credit card – Visa, American Express and Mastercard, are all accepted by Powershop
  • Bpay – Enter the biller code and your unique customer reference number on your bill to pay using Bpay
  • Direct debit – Customers can organise their bill to be directly debited from their credit card or bank account

Other energy providers worth checking out:

How do customers rate Powershop?

Victorian electricity customers gave Powershop 5 out of 5 stars for overall satisfaction in our customer ratings report.

Powershop Electricity Victoria

Canstar Blue
Rating:
Award: Overall Satisfaction

Compare Powershop’s rating against more Australian Providers


About the author

As Canstar Blue’s Energy Editor, Jared Mullane covers the retail energy market, with a focus on electricity, gas and solar. Jared has worked in the comparison industry for 5 years and prior to that his work appeared on media outlets including Fairfax Media. He continues to contribute expert articles to retailer publications such as Origin Energy’s blog and has been cited as an energy expert by media outlets ranging from the ABC to The New Daily and 2GB. You can follow Jared on LinkedIn.

Learn more about Canstar Blue’s Editorial Team.


Powershop FAQs

 

Is Powershop any good?

Powershop is certainly a different proposition if you’re keen on a change of retailer. Whether you consider its prepaid billing structure a highlight or a drawback really comes down to the type of energy customer you are. That being said, the company now offers a traditional approach to billing which some customers may find a whole less confusing.

Is Powershop Australian owned?

Powershop is not an Australian-owned energy provider, and was recently bought by oil and gas multinational Shell. It was previously owned by a New-Zealand based renewable generational company.

What services does Powershop offer?

Service Does Powershop offer it?
Online chat functionality
24 hour call centre
Energy saving tips on website
Green energy options
Notifications when bill is available
Multiple billing options

Does Powershop sell gas?

Powershop offers natural gas options to customers in Victoria and New South Wales. In order to get gas from Powershop, however, customers must also sign up to an electricity plan with the provider.

Can you get a free smart meter upgrade with Powershop?

Powershop does not charge for the meter or its installation at your property except in cases where any additional onsite work is required to install the meter, some examples of additional onsite work are minor asbestos removal, fuse replacements and link installations.

Unlike in Victoria where the rollout of smart meters was government-led, in NSW and QLD it is the responsibility of the energy retailers. Powershop is one of the most proactive retailers in this regard. You can learn more about the free upgrade offer on the Powershop website. Not only do smart meters provide access to helpful information about your energy usage, but they also allow you to switch to a flexible pricing tariff, which could prove financially beneficial if you use lots of energy at off-peak times of day.

Can you get money off bills by referring a friend to Powershop?

Powershop customers who refer a friend will receive $75 of credit towards their next bill. Powershop says some of its customers have saved well over $3,000 using this referral scheme. Please note, this service is only available to exisiting customers.