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Expert Guide: OVO Energy Review and Ratings

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Hailing from the UK and landing on Australian shores in late 2019, OVO Energy is available in New South Wales, Victoria, south-east Queensland and South Australia. Despite its fairly unusual approach to energy billing, the retailer has a handful of compelling offers up its sleeves for Aussies to take advantage of.

OVO has a strong focus on supporting renewable energy, which it believes has been pivotal in its success in Great Britain, where it has roughly five million customers in total. But while OVO Energy’s Australian plans are similar to their UK counterparts, it’s the retailer’s billing approach that creates a real point of difference Down Under. Intrigued? Read on to find out what this power provider is all about – and whether it can do you a good deal.

OVO Energy Prices


Let’s get into the nitty gritty and find out how much you can expect to pay with OVO Energy in NSW, VIC, SEQ and SA. Select your state below to see relevant plan pricing.

Here are the OVO Energy plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3911kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the OVO Energy plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the OVO Energy plans on our database for SEQ. These are products from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4613kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the OVO Energy plans on our database for South Australia. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4011kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

An Expert’s Guide to OVO Energy


If you’re wondering what services OVO Energy is offering in your state, look no further than the table below. We summarise what you can expect to find from OVO Energy in NSW, VIC, QLD, SA, ACT, NT, TAS and WA.

State Electricity? Gas?
NSW
VIC
QLD
SA
ACT
WA
TAS

OVO Energy Plans

OVO Energy has one market plan called ‘The One Plan’ for Aussies to sink their teeth into. By default, customers who sign up to this plan agree to bill smoothing, which essentially means that you’ll pay the same amount for your electricity every month. To do this, OVO Energy uses variables such as the size of your household and past energy usage to predict your annual bill, which is then divided into 12 so you pay the same amount each month.

What really sets OVO Energy apart is that it rewards customer accounts that are in credit upon receiving actual usage figures, by paying 3% interest on this balance. The good news is that for those in debt, interest won’t be charged on what is due upon settlement.

Alongside paying your bill monthly, this power company also favours direct debit payments, not offering the option for credit card, BPAY and other traditional billing options. It follows a slew of retailers adapting their business model to favour online billing and service.

The retailer also has a second market offer, called ‘The Basic Plan’. Unlike ‘The One Plan’, however, customers on this offer don’t have to agree to pay by direct debit. Customers on this offer and The One Plan can also add 100% GreenPower to their plan for a small additional cost.

Additional market offers, The Free 3 Plan – Free Energy Between 11am and 2pm Everyday, and the Basic Free 3 Plan – Free Energy Between 11am and 2pm Everyday, are available in VIC, QLD and SA. These plans include free electricity usage between 11am and 2pm on single rates only.

See how OVO Energy stacks up on price against other power providers in your state:

OVO Energy Solar

OVO Energy customers in New South Wales, south-east Queensland, South Australia and Victoria can receive credits for exporting electricity back into the grid. These credits can be earned on the retailer’s solar-specific energy deals or its basic market offers.

OVO Energy Gas

For the time being, OVO Energy isn’t offering gas options. This section will be updated upon any changes from the retailer.

OVO Energy EV Plan

OVO Energy also has some dedicated EV plans, aptly named The EV Plan and The Basic EV Plan. These are available to households in New South Wales, Victoria, south-east Queensland and South Australia, and reward EV owners with free electricity between 11am and 2pm, and cheaper usage rates between midnight and 6am everyday to help offset charging costs. To be eligible for this plan, households will need to have an electric vehicle and a smart meter installed at their property. Please note, tariff options may differ depending on location. These plans also come with a solar feed-in tariff of 8c/kWh.

For a glimpse at single-rate pricing on these offers, please refer to your state in the table below.

Here are the OVO Energy EV plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the OVO Energy EV plans on our database for SEQ. These are products from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4613kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the OVO Energy EV plans on our database for South Australia. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4011kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the OVO Energy plans on our database for NSW south coast. These are products from a referral partner†. These costs are based on the Endeavour Energy network in Sydney’s Greater West but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4913kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Contact Information & Billing Details


If you ever need to contact OVO Energy about a product or service, you’ll find all the details below.

OVO Energy Contact Information

Depending on where you live and the service you are after, OVO Energy has multiple points of contact. Details are listed below:

  • General enquiries: 1300 937 686
  • Email: hello@ovoenergy.com.au

OVO Energy Billing

OVO Energy claims it is 100% paperless, opting for a more online approach for billing and payments. As such, the retailer does not send out paper bills. However, interested customers can ask for a large bill format to be sent to their desired email address.

Most of OVO Energy’s plans also require a direct debit payment in order to align with the retailer’s bill smoothing method. If a customer happens to pay more than their usage one month, this will be added as a credit to their account.

Online Tools

OVO Energy currently allows customers to manage their electricity account through its online platform ‘MyOVO’. This can be accessed via the OVO Energy website and can be used to manage direct debit payments, see bill history, and maintain account information.


With the popularity of OVO Energy in the UK, it stands to reason that this provider is in a good position here in Australia. By making strides to support the generation of renewable energy, it will likely appeal to the growing number of environmentally conscious households in the country looking to reduce their carbon footprint. And with email billing and direct debit the conditions of its single market plan, it seems that its modern approach to power doesn’t stop at bill smoothing.

On the value front, it’s good to remember that, as with any bill smoothing plan, while there’s merit in removing bill shock, you’ll still be expected to pay any settlement figure owing when your actual usage is read. On the flip side, if you’re in credit, the interest offered by OVO Energy is an interesting benefit that may attract savvy consumers.

Ultimately, whether or not OVO Energy is right for you will be dependent on your comfort with the conditions of its The One Plan. Though there’s no harm in seeing what else is on offer, so follow the link below to compare a range of plans from a wide selection of providers.

Compare OVO Energy to other Australian Providers

Canstar Blue Outstanding Value logo Electricity Plans SA 2023

Outstanding Value Electricity Plans and Solar Electricity Plans 2023

In 2023, OVO Energy was awarded Canstar Blue’s Outstanding Value award for its electricity plans and solar electricity plans in SA. This was thanks to the provider’s strong price performance in the state.


About the author

As Canstar Blue’s Energy Specialist, Kelseigh Wrigley covers the retail energy market, with a focus on electricity, gas and solar. She joined the team after completing a Bachelor of Journalism at the Queensland University of Technology, and has previously written for a variety of online publications, including Hunter and Bligh. You can follow Kelseigh on LinkedIn.

 

Learn more about Canstar Blue’s Editorial Team.


OVO Energy FAQs


Is OVO Energy any good?

OVO Energy may be a newer brand to the Australian energy market but the retailer does hold its own thanks to competitive pricing and the occasional sign-up credit. Its online-only and renewables focus may appeal to eco-conscious Aussies and its bill smoothing and credit system may pique the fancy of savings savvy households.

Customers looking for a traditional quarterly, paper bill may find OVO’s approach daunting, but for those after some certainty around their power bill, OVO Energy may be able to provide a much needed break from bill shock with its fixed monthly payment amounts. Plus, the retailer doesn’t charge exit-fees, meaning you are free to go whenever you like!

Who owns OVO Energy?

OVO Energy hails from the UK is owned by OVO Group Ltd, which also owns and operates the UK electricity and natural gas business, OVO Energy Ltd. However, AGL also holds a 51% investment in OVO Energy Australia. OVO’s Australian retail electricity company was founded in late 2019.

What services does OVO Energy offer?

Service Does OVO Energy offer it?
Online chat functionality
24 hour call centre
Energy saving tips on website
Green energy options
Notifications when bill is available
Multiple billing options