How to contact your energy provider: List of phone numbers


Sometimes you’ll need to contact your energy company to ask about the signing up process, or query a bill that doesn’t look right. But you can also pick up the phone to your electricity or gas retailer simply to ask for a better deal. As the old saying goes, ‘if you don’t ask, you don’t get’ – and that’s definitely true when it comes to energy.

After years of rising power prices, the government is now encouraging Aussies to contact their retailers and simply ask for a better deal, so to save you a little time and effort, Canstar Blue has compiled a list of phone numbers from electricity providers, so you can be proactive and potentially save yourself a few bucks – or even hundreds of dollars a year if you haven’t switched in a while.

Sometimes a simple phone call could save you heaps, but you may also find that switching providers delivers even greater savings. Why not take a moment to jump into our energy comparison tool to compare offers in your area?

Compare Electricity Plans

Energy Company Phone Numbers

1st Energy Contact

ActewAGL Contact

AGL Contact

  • Call 13 12 45
  • Visit: AGL

Alinta Energy Contact

Amaysim Energy Contact

Aurora Energy Contact

Click Energy Contact

Commander Contact

CovaU Contact

  • Call 1300 689 866
  • Visit: CovaU

DC Power Co Contact

Diamond Energy Contact

Dodo Power & Gas Contact

Elysian Energy Contact

EnergyAustralia Contact

Energy Locals Contact

Enova Energy Contact

Ergon Energy Contact

Future X Power

GloBird Energy Contact

Horizon Power Contact

Kleenheat Contact

Locality Planning Energy Contact

Lumo Energy Contact

Mojo Power Contact

Momentum Energy Contact

Origin Energy Contact

People Energy Contact

Pooled Energy Contact

Power Club Contact

Powerdirect Contact

Powershop Contact

QEnergy Contact

ReAmped Energy Contact

Red Energy Contact

Sanctuary Energy Contact

Simply Energy Contact

Sumo Contact

  • Call 13 88 60
  • Visit: Sumo

Synergy Contact

Tango Energy Contact

Why should I contact my energy provider?

  • To query a recent energy bill if you think you’re paying too much
  • To enquire about customer rewards and other incentives, like discounts and promotions
  • To ask about getting a better deal on your electricity and gas

To give you an idea of how much you could be saving in energy costs, we used our comparison tool to calculate the difference between each state’s most expensive standing offer and the cheapest market offer. Use these figures as a general guide only, but it gives you some idea of the potential savings on offer. Use our electricity comparison tool for latest prices where you live.

State/Territory Standing Offer Market Offer Annual Saving
Victoria $2,632.00 $1,093.89 $1,538.11
New South Wales $2,466.22 $1,466.23 $999.99
South Australia $3,058.14 $1,982.56 $1,075.58
SE Queensland $2,389.62 $1,411.57 $978.05
ACT $1,773.20 $1,358.93 $414.27

Figures calculated using estimated annual pricing for three-person households at selected postcodes in each state, March 2019. Use our comparison tool above for accurate quotes in your area.

What to ask your energy provider

ask your energy provider

When it comes to getting an improved deal, the only thing you really need to ask your energy retailer is: “Can I get a better deal?” This simple question is designed to help customers ensure they are getting the cheapest rates they can from their existing provider. Some energy companies provide multiple products, so it’s easy to find yourself on a plan that isn’t the cheapest. Make sure you confirm with your retailer that your deal is the best it can do.

Some other questions customers can ask their electricity and gas providers include:

  • Am I on a fixed rate energy plan?
  • Am I on standing offer or a market offer?
  • Which tariff(s) are available and which would be the best for me?
  • Are there any discounts, conditional or otherwise, that are available?


Picture credits: sebra/, Monkey Business Images/

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