How to contact your energy provider: List of phone numbers


Sometimes you’ll need to contact your energy company to ask about the signing up process, or query a bill that doesn’t look right. But you can also pick up the phone to your electricity or gas retailer simply to ask for a better deal. As the old saying goes, ‘if you don’t ask, you don’t get’ – and that’s definitely true when it comes to energy.

After years of rising power prices, the government is now encouraging Aussies to contact their retailers and simply ask for a better deal, so to save you a little time and effort, Canstar Blue has compiled a list of phone numbers from electricity providers, so you can be proactive and potentially save yourself a few bucks – or even hundreds of dollars a year if you haven’t switched in a while. Sometimes a simple phone call could save you heaps, but you may also find that switching providers delivers even greater savings. Why not take a moment to jump into our energy comparison tool to compare offers in your area?

Compare Electricity Plans


Energy Provider Contact Details

1st Energy



  • Call 13 12 45
  • Visit: AGL

Alinta Energy

Amaysim Energy

Amber Electric

Aurora Energy

Click Energy



  • Call 1300 689 866
  • Visit: CovaU

DC Power Co

Diamond Energy


Elysian Energy


Energy Locals

Enova Energy

Ergon Energy

Future X Power

GloBird Energy

Horizon Power


Locality Planning Energy

Lumo Energy

Mojo Power

Momentum Energy

Nectr Energy

Origin Energy

People Energy

Pooled Energy





ReAmped Energy

Red Energy

Simply Energy


  • Call 13 88 60
  • Visit: Sumo


Tango Energy

Why should I contact my energy provider?

There are many reasons why you should pick up the phone and call your energy provider, some of which include:

  • To query a recent energy bill if you think you’re paying too much
  • To enquire about customer rewards and other incentives, like discounts and promotions
  • To ask about getting a better deal on your electricity and gas

If none of the actions above are in your interest and it’s time to change energy providers, you can view the latest switching deals and promotions here.

What to ask your energy provider

ask your energy provider

When it comes to getting an improved deal, the only thing you really need to ask your energy retailer is: “Can I get a better deal?” This simple question is designed to help customers ensure they are getting the cheapest rates they can from their existing provider. Some energy companies provide multiple products, so it’s easy to find yourself on a plan that isn’t the cheapest. Make sure you confirm with your retailer that your deal is the best it can do.

Some other questions customers can ask their electricity and gas providers include:


Picture credits: sebra/, Monkey Business Images/

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