How to contact your energy provider

Sometimes you’ll need to contact your energy company to ask about the signing up process, or query a bill that doesn’t look right. But you can also pick up the phone to your electricity or gas retailer simply to ask for a better deal. As the old saying goes, ‘if you don’t ask, you don’t get’ – and that’s definitely true when it comes to energy.

After years of rising power prices, the government is now encouraging Aussies to contact their retailers and simply ask for a better deal. So, to save you a little time and effort, Canstar Blue has compiled a list of phone numbers from electricity companies, so you can be proactive and potentially save yourself a few bucks – or even hundreds of dollars a year if you haven’t switched energy providers in a while.

Energy Provider Contact Details

  • 1st Energy: 1300 426 594
  • ActewAGL: 13 14 93
  • AGL: 13 12 45
  • Alinta Energy: 13 37 02
  • Amber Electric: 1800 531 907
  • Aurora Energy: 1300 132 003
  • Bright Spark Power: 1300 010 277
  • CovaU: 1300 689 866
  • Diamond Energy: 1300 838 009
  • Discover Energy: 1300 946 898
  • Dodo: 13 36 36
  • Elysian Energy: 1300 810 300
  • EnergyAustralia: 13 34 66
  • Energy Locals: 1300 693 637
  • Enova Energy: (02) 5622 1700
  • Ergon Energy: 13 10 46
  • Future X Power: 1300 599 008
  • GloBird Energy: 1300 456 247
  • Glow Power: 1300 092 572
  • Horizon Power: 1800 267 926
  • Jacana Energy: 1800 522 262
  • Kleenheat: 13 21 80
  • Kogan Energy: 1300 005 123
  • Locality Planning Energy (LPE): 1800 040 168
  • Lumo Energy: 1300 115 866
  • Mojo Power: (02) 8318 2112
  • Momentum Energy: 1300 662 778
  • Nectr: 1300 111 211
  • Origin Energy: 13 24 61
  • OVO Energy: 1300 937 686
  • People Energy: 1300 788 970
  • Pooled Energy: 1300 364 703
  • Powerclub: 1300 294 459
  • Powerdirect: 1300 307 966
  • Powershop: 1800 462 668
  • QEnergy: 1300 448 535
  • Radian Energy: 1300 805 926
  • ReAmped Energy: 1800 326 733
  • Red Energy: 13 18 06
  • Simply Energy: 13 88 08
  • Sumo: 13 88 60
  • Synergy: 13 13 53
  • Tango Energy: 1800 010 648

Why should I contact my energy provider?

There are many reasons why you should pick up the phone and call your provider, some of which include:

  • To query a recent bill if you think you’re paying too much
  • To enquire about customer rewards and other incentives, like discounts and promotions
  • To ask about getting a better deal on your electricity and gas

If none of the actions above are in your interest and it’s time to change energy providers, you can view the latest switching deals and promotions here.

What to ask your energy provider

ask your energy provider

When it comes to getting an improved deal, the only thing you really need to ask your energy retailer is: “Can I get a better deal?” This simple question is designed to help customers ensure they are getting the cheapest rates they can from their existing provider. Some energy companies provide multiple products, so it’s easy to find yourself on a plan that isn’t the cheapest. Make sure you confirm with your retailer that your deal is the best it can do.

Some other questions customers can ask their electricity and gas providers include:

  • Am I on a fixed rate or variable rate plan?
  • How does my current plan compare in price to the Default Market Offer or Victorian Default Offer?
  • Which tariff(s) are available and which would be best for my circumstances?
  • Are there any discounts, conditional or otherwise, that are available?

Picture credits: sebra/Shutterstock.com, Monkey Business Images/Shutterstock.com

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